| A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | |
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3 | HR tech assessment tool | ||||||||||||||||
4 | |||||||||||||||||
5 | Step 1 - Importance Weighting & Results | ||||||||||||||||
6 | |||||||||||||||||
7 | Adjust the weights to your specific needs | ||||||||||||||||
8 | All weights should total 100% | ||||||||||||||||
9 | |||||||||||||||||
10 | Assessment Summary | Weight % | Vendor 1 Weighted Score | Vendor 2 Weighted Score | Vendor 3 Weighted Score | ||||||||||||
11 | 1. Key Details | 10% | 0.0 | 0.0 | 0.0 | ||||||||||||
12 | 2. Business Requirements & Features | 20% | 0.0 | 0.0 | 0.0 | ||||||||||||
13 | 3. Performance, Scalability & Reliability | 20% | 0.0 | 0.0 | 0.0 | ||||||||||||
14 | 4. Support | 20% | 0.0 | 0.0 | 0.0 | ||||||||||||
15 | 5. Cost | 20% | 0.0 | 0.0 | 0.0 | ||||||||||||
16 | 6. Security | 10% | 0.0 | 0.0 | 0.0 | ||||||||||||
17 | TOTAL WEIGHTED SCORE | 100% | 0.0 | 0.0 | 0.0 | <<< FINAL OUTPUT | |||||||||||
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20 | Step 2 - Scoring | ||||||||||||||||
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22 | Scoring: | ||||||||||||||||
23 | 1 = very poor fit with requirements | ||||||||||||||||
24 | 5 = very strong fit with requirements | ||||||||||||||||
25 | |||||||||||||||||
26 | Tech Tool Selection: | Vendor 1 | Vendor 2 | Vendor 3 | |||||||||||||
27 | 1 | Vendor Name | |||||||||||||||
28 | |||||||||||||||||
29 | Key Details | Questions to Ask Provider | |||||||||||||||
30 | 1 | System Advantages | 0 | 0 | 0 | How does your system solve our business challenge? What unique functionality does it provide? | |||||||||||
31 | 2 | System Disadvantages | 0 | 0 | 0 | What would make your system not an ideal fit for our business challenge? | |||||||||||
32 | 3 | What is the company size of their average customer? | 0 | 0 | 0 | What revenue / headcount do most of your customers have? | |||||||||||
33 | 4 | Do they have existing customers in our industry? | 0 | 0 | 0 | Do you have customers who are in the same industry as us? | |||||||||||
34 | 5 | Key customers | 0 | 0 | 0 | Who are your key customers? | |||||||||||
35 | Average Score | 0.0 | 0.0 | 0.0 | |||||||||||||
36 | |||||||||||||||||
37 | Business Requirements & Features | Questions to Ask Provider | |||||||||||||||
38 | 1 | User Experience | 0 | 0 | 0 | How straightforward is the system to use and navigate around? | |||||||||||
39 | 2 | Ease of adoption / learning curve / training required | 0 | 0 | 0 | How intuitive is the system? How long does it take the team to become experts at using it? Do you provide training materials? | |||||||||||
40 | 3 | Workflow customisation / flexibility | 0 | 0 | 0 | How much can the system functionality be configured to match our business needs? | |||||||||||
41 | 4 | Automated analytics & reporting / dashboards | 0 | 0 | 0 | What standardised reporting exists? How much flexibility is there to customise dashboards and reports? | |||||||||||
42 | 5 | Bulk editing data | 0 | 0 | 0 | Can you bulk upload data? Can you bulk edit data? | |||||||||||
43 | 6 | Data history | 0 | 0 | 0 | How easy is it to access and report on historical data? | |||||||||||
44 | 7 | Native Integrations / APIs to your other Business / HR Systems | 0 | 0 | 0 | Can the system be connected to our other HR or business systems without having to write code? | |||||||||||
45 | 8 | Enter your custom requirement here... | 0 | 0 | 0 | Add yours here... | |||||||||||
46 | 9 | Enter your custom requirement here... | 0 | 0 | 0 | Add yours here... | |||||||||||
47 | 10 | Enter your custom requirement here... | 0 | 0 | 0 | Add yours here... | |||||||||||
48 | 11 | Enter your custom requirement here... | 0 | 0 | 0 | Add yours here... | |||||||||||
49 | 12 | Enter your custom requirement here... | 0 | 0 | 0 | Add yours here... | |||||||||||
50 | Average Score | 0.0 | 0.0 | 0.0 | |||||||||||||
51 | |||||||||||||||||
52 | Performance, Scalability & Reliability | Questions to Ask Provider | |||||||||||||||
53 | 1 | Vendor committment to improvements / new features | 0 | 0 | 0 | What are your latest features this year? | |||||||||||
54 | 2 | Vendor roadmap | 0 | 0 | 0 | What new features are on your roadmap for the coming 12 months? | |||||||||||
55 | Average Score | 0.0 | 0.0 | 0.0 | |||||||||||||
56 | |||||||||||||||||
57 | Support | Questions to Ask Provider | |||||||||||||||
58 | 1 | Uptime SLA (service level agreement) | 0 | 0 | 0 | How often and for how long will the system not be available in the event of an issue? | |||||||||||
59 | 2 | Consequence of vendor not meeting Uptime SLA | 0 | 0 | 0 | If the system is not available for longer than the contract committment, what is the consequence? | |||||||||||
60 | 3 | Issue / question response time SLA | 0 | 0 | 0 | How long do you take to answer our questions or issues? Do you have live chat? | |||||||||||
61 | 4 | Dedicated Customer Account Manager | 0 | 0 | 0 | Do we get a dedicated account manager to support us? | |||||||||||
62 | 5 | Self Help Knowledge Portal / Wiki | 0 | 0 | 0 | Do you provide a knowledge base? | |||||||||||
63 | 6 | Support via Community Network | 0 | 0 | 0 | Do you have a community contributing their own solutions? How active is it? | |||||||||||
64 | 7 | Automated monthly invoicing / reporting | 0 | 0 | 0 | Do you provide monthly insights on usage and cost? | |||||||||||
65 | 8 | Professional Services | 0 | 0 | 0 | Are professional experts required to implement your system? Do you provide them? | |||||||||||
66 | 9 | Support | 0 | 0 | 0 | What other support do you offer to customers during and after implementing your system? | |||||||||||
67 | 10 | Vendor Financial health / long term viability | 0 | 0 | 0 | Is your company profitable? For how long has it been profitable? What is your projected revenue growth? What is your financial runway? | |||||||||||
68 | Average Score | 0.0 | 0.0 | 0.0 | |||||||||||||
69 | |||||||||||||||||
70 | Cost | Questions to Ask Provider | |||||||||||||||
71 | 1 | Contract length / flexibility | 0 | 0 | 0 | What is the minimum contract length? What penality or costs are there if we cancel our contract early? Can we pay monthly instead of yearly? | |||||||||||
72 | 2 | Pricing Model (per user, per message, amount of data) | 0 | 0 | 0 | What is your pricing based on? Is there flexibility is how we are charged? | |||||||||||
73 | 3 | Add-on fees / flexible costs | 0 | 0 | 0 | What extra costs do we need to pay for the system if we add new users or get access to your latest features? | |||||||||||
74 | 4 | Vendor Lock-In | 0 | 0 | 0 | If we moved to a different system in the future, how easily can we export and transfer our data? | |||||||||||
75 | 5 | Time to implement | 0 | 0 | 0 | How long is the typical implementation time for a similar sized customer to us? | |||||||||||
76 | 6 | Consulting / Implementation costs | 0 | 0 | 0 | What are the one-off implementation costs and how much are they? | |||||||||||
77 | 7 | License Fee Year 1 | 0 | 0 | 0 | Forecasted total system cost (all costs) | |||||||||||
78 | 8 | License Fee Year 2 | 0 | 0 | 0 | Forecasted total system cost (all costs) | |||||||||||
79 | 9 | License Fee Year 3 | 0 | 0 | 0 | Forecasted total system cost (all costs) | |||||||||||
80 | 10 | Annual price increases | 0 | 0 | 0 | How much do prices raise per year or after the initial contract term? | |||||||||||
81 | Average Score | 0.0 | 0.0 | 0.0 | |||||||||||||
82 | |||||||||||||||||
83 | Security | Questions to Ask Provider | |||||||||||||||
84 | 1 | GDPR | 0 | 0 | 0 | What safeguards are implemented to comply with GDPR requirements? | |||||||||||
85 | 3 | ISO 27001 | 0 | 0 | 0 | Do you have evidence of ISO 27001 certification that you can share with me? | |||||||||||
86 | 4 | SOC 2 | 0 | 0 | 0 | Cam you provide evidence of you SOC 2 compliance? | |||||||||||
87 | 5 | Single Sign-On Integration | 0 | 0 | 0 | Does your system have the option to add single sign-on? For which providers? | |||||||||||
88 | 6 | Multi-factor Authentication | 0 | 0 | 0 | Does your system offer multi-factor authentication? Which options are available? | |||||||||||
89 | 7 | Encryption | 0 | 0 | 0 | Is data in your system encrypted in transit and at rest? | |||||||||||
90 | 8 | Data Backup and restoration | 0 | 0 | 0 | How is our data protected if something goes wrong? How easily can previous version of the data be restored? | |||||||||||
91 | 9 | Other security measures... | 0 | 0 | 0 | How else do you protect our users and data? | |||||||||||
92 | 10 | Custom user permissions | 0 | 0 | 0 | Are we able to restrict access to sensitive data? | |||||||||||
93 | Average Score | 0.0 | 0.0 | 0.0 | |||||||||||||
94 | |||||||||||||||||
95 | TOTAL SCORE (0-25) | 0.0 | 0.0 | 0.0 | |||||||||||||
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