| A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | AA | |
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1 | No | Name | Date | Review | Problem Category 1 | Problem Category 2 | |||||||||||||||||||||
2 | 1 | Jack Daniel | October 23, 2021 | I recently uninstalled the app because it was a bit laggy and couldn't even make a transaction. After I reinstalled the app again I couldn't log in with the number used in my account, EVEN WITH THE EXACT SAME PHONE! It says "Phone number is already used by another customer. Please check your number ... | Login | ||||||||||||||||||||||
3 | 2 | Rizky Ramadhana Siregar | October 10, 2021 | This app is the worst, I was trying to upgrade my account and always failed when I try to take selfie photo. Customer service is so slow and asked me to upload same documents again and again but no solution for more than 3 days. The app itself is really hard to use, not customer friendly interface a.. | Premium | Customer Service | |||||||||||||||||||||
4 | 3 | Eemam | October 16, 2021 | I'm satisfied with the app, but why when there's something urgent comes, there's delay transfer.. I need to pay something within 1 hour.. And i trying to rely on this app.. but it says "The Transfer is Taking longer than we expect. Don't Worry, your money is still safe in Dana" Even it says my money... | Delay Transfer | ||||||||||||||||||||||
5 | 4 | Muhammad Ramadhan Febianoo | October 4, 2021 | I once purchased pln prepaid token but the token was not issued while the transaction status was success! My card that time has been charged for this transaction and the bank has issued my billing, but i didnt get the token! I thence reported this issue through email but their responses were not hel... | Payment | ||||||||||||||||||||||
6 | 5 | Bocah Bledek | October 23, 2021 | It just crash every time i open my dana app just blank or white screen and the app is super laggy after the newest update , idk if the problem from my phone or app please fix it , its a good app for transfer and top up bill so sad that this is happening :( | Screen Lag | Blank | |||||||||||||||||||||
7 | 6 | Rizki Ferdian | October 1, 2021 | edit October 1st 2021 from 4star to 1star. Try to login so many times, SYSTEM ALWAYS BUSY --- Please, fix and simplify, don't people make apps to ease up not to stress up? I wonder why it's Top no. 1 app in finance category. While this app is loading like forever and still can't access easily, unlik... | Login | ||||||||||||||||||||||
8 | 7 | Reza | October 15, 2021 | Every week the application system is always upgraded, it will still go wrong, it's difficult to enter the application. Why do many DANA Users complain, are you aware of that Admins DANA. | Login | ||||||||||||||||||||||
9 | 8 | Yehuda Theodore | October 15, 2021 | I was sending money through send to chat feature and somehow it didn't go through and the money is gone now the call center is making it hard to me for getting my money refunded, please fix this | Transfer | Customer Service | |||||||||||||||||||||
10 | 9 | Budi Sandjaya | October 17, 2021 | Lot's of bugs plis fix it , am going to upgrade to premium but camera still said poor image again and again, and i cant make a payment, with my saldo Dana..... fyuuuuuuh 😌😌😌 | Premium | Payment | |||||||||||||||||||||
11 | 10 | Ex Soda | October 4, 2021 | Take ages just to open the app. Stuck on loading screen. Edit : Probelm on my end are solved. But it still take a long time to open the app. | Screen Lag | ||||||||||||||||||||||
12 | 11 | Beth Sun | October 17, 2021 | From 5 to 1. Can't login. Didn't receive any OTP. System busy. Email WhatsApp call customer service = useless | Login | OTP | |||||||||||||||||||||
13 | 12 | Aurora Summer | October 24, 2021 | I tried to open the app but failed for many times (keep buffering and repeat steps (confirming my number) so i tried to uninstall and reinstall it but i cannot reinstall it (pending) for days. Even now, i still fail to reinstall it. Also, once i got scammed and I tried to make a report but they made... | Screen Lag | ||||||||||||||||||||||
14 | 13 |
Nguyen USB driver | September 27, 2021 | the app is kind of heavy because it has many features, I understand that because it's normal, but I think the developer of DANA should make it lighter by applying some approaches, for example like what the developer of Tokpedia did. to make the app lighter, if a user needs the feature then he only needs to click the feature icon and it will automatically download the feature.
| Size App | ||||||||||||||||||||||
15 | 14 |
Dwi Trisna Nugroho | August 9, 2021 | I edit my review into 2 stars. The app keeps restarting, slow on opening. Mosf of the time, take about 2 minutes just to pay on gas station. The idea of having digital is to be faster. As per august 9, i tried to pay internet bill using qris it didn't work at all, stuck in scanning qris. Been tried for more than 10 times. I opened other digital wallet, and boom, done in a minute. Please fix the app, very unfortunate that customer could not enjoy the app. | Purchase | Customer Service | |||||||||||||||||||||
16 | 15 | Felix Hartanto Ongko | October 9, 2021 | Very frustrating app, been failed to transfer since morning, help centre slow respond didnt have any answer till now.. Not recommended app.. | Transfer | Customer Service | |||||||||||||||||||||
17 | 16 | Kyara | August 13, 2021 | If I could give it 0 star, I would. It wouldn't scan any qr code. It just keeps loading. I've been trying for a month now but still no result. The problem is not my phone or the connection because I could use ShoppePay. It can't transfer with Dana money and now I have no way of getting my money out. Terrible. | Transfer | QR Code | |||||||||||||||||||||
18 | 17 | Hafif Gunawan | October 5, 2021 | Please fix I can't open the app properly, the app always opens google drive continuously and says "error opening google drive" | Screen Lag | ||||||||||||||||||||||
19 | 18 | Arezyh 01 | August 22, 2021 | Update: August/2021 Times flies so fast, its been 3 years since the first time I'm using this digital wallet. Lot of things have changed and many improvements have been made. However, the performance has gotten worse for older device, mine is Samsung A7 2017 and I experience lot of lag. Despite of that, I'm still using this app as my main digital wallet. | Upgrade App | ||||||||||||||||||||||
20 | 19 | Wulan Kareem | August 10, 2021 | VERY DISAPPOINTED and not recommend!!! For my case that I asked to revoke my ID card at the old account (because my old number has not activated) from last week until now it has not been resolved!!! Dozens of emails have been sent, my answers and requests are very clear, but the response is still too slow and there's no clarity!!! it's very wasting time just for a simple case. | Premium | ||||||||||||||||||||||
21 | 20 | Anton Setiawan | October 11, 2021 | always poor image quality when take ktp picture, my device is s10e and the pic is clearly readable | Premium | ||||||||||||||||||||||
22 | 21 | Qurrata Ayuni Bachtiar | October 14, 2021 | System is always busy when I tried to transfer. Paying a DANA QRIS is also almost always unavailable. | Payment | ||||||||||||||||||||||
23 | 22 | Samuel Christian | September 9, 2021 | This apps is easy to use. Had multiple great feature. Unfortunately, dana is very easy to laggy and seems heavy, it like need some time for my device to open, then loading, than scanning, then loading, etc. I think the most important thing need to do improvement is make app faster, and simple (of course with security standard qualified) | Screen Lag | ||||||||||||||||||||||
24 | 23 | StreetView | August 21, 2021 | You are trying tooooo much to fix the homepage.. yes its different from before.. but fantastically makes it so lag.. im using mid end android phone.. its should be an easy task.. Just makes it simple for us to topup.. scan qr.. also to do pay.. thats the basic we need from it.. We dont need the share us.. the popup news.. also the feed.. what kind of people trying to read the feed in payment app?? The fastest way people to open the app and scan qr.. they would love to use it | Screen Lag | ||||||||||||||||||||||
25 | 24 | sih Setiarini | October 6, 2021 | From 5 to 2... the first problem I cant transfer from Dana to bank account because security problem. Then I mailed the CS but no response, after that I called the CS and got email from them, only to attach the photo of identity card and selfie. And tomorrow still has that problem. I uninstall, n try to redownload. Using to many networks the results are the same, stop downloading progress on 67%. I still have money on DANA.. PLEASE FIX THE PROBLEM | Transfer | Customer Service | |||||||||||||||||||||
26 | 25 | michael ruru | September 13, 2021 | System busy all the time. Oh how quickly this app turned to rubbish. Why would you want to use an app that is only working properly 10% of the time. How busy is the devs right now that it's always system busy so you can't even top up. Worse part is their customer service suddenly is not reliable anymore. Needs to sign up and get in line (waiting waiting waiting) for your turn, what a waste of time | Customer Service | ||||||||||||||||||||||
27 | 26 | cokro alpha | August 13, 2021 | Apps always take a long time to load pay module, i always change the payment with others payment because the queue. And canot pay electricity with oneklik (if you have discount voucher :). I think about this apps downgrade from the early development. Maybe should learn from Shopee Team or Toped :) | Payment | ||||||||||||||||||||||
28 | 27 | Difie Geovanno | October 5, 2021 | SYSTEM ALWAYS BUSY! BUSY! AND BUSY! PHOTO VERIFICATION ALWAYS FAIL EVEN THE PHOTO ABSOLUTELY CLEAR TO READ, NO NEED TO EXPLAIN MORE TO YOUR COMPANY! JUST FIX IT!!!!!!! | Premium | ||||||||||||||||||||||
29 | 28 |
Fery H | August 14, 2021 | The app keep restarting. I need to remit my money to my Bank account and I've upgraded to pro account once and it succeeded, but now the system keep requesting me to upload right eKTP data (which is right and every data is clear on it) to re-activate my PRO (or so called Premium) account. So stressful that I can't use the money in this ewallet almost to anything nowaday!! No wonder it lost its battle against other wallet payment system.
| Premium | ||||||||||||||||||||||
30 | 29 | Adiyaka Niastya Ihsan Maulana
| September 24, 2021 | Worst e-wallet i have ever used, transfer to bank used to be instant. Now it has been 2 days and still pending. Oh and the Customer Support also the worst, non-answer reply (if u're lucky to get reply at all) on twitter directing to WA which is always busy which also direct to email with slow response. Not even acknowledging that my email is received. I wouldn't put any money in this app seeing how poorly it performs and how bad their CS is. Stay away from this app. | Transfer | Customer Service | |||||||||||||||||||||
31 | 30 | September 25, 2021 | Syaftiana Mutiara Rachma | THINK AGAIN BEFORE YOU INSTALL AND USE DANA. I lost IDR 7,000,000 because of this app. It's been 3 days since I submitted my report but they haven't returned my money yet. The transaction status was failed, but they still deduct my balance. Their customer service staff aren't helpful at all. They only told me to WAIT without any explanation. I don't even know if I could get all my money back. | Transfer | Customer Service | |||||||||||||||||||||
32 | 31 | miftha aulia | September 25, 2021 | I would like to upgrade my account into a premium account. Unfortunately the verification always failed, the app told my data is not real, how can? I have been contact the help center, but there is no answer and no solution for my problem. Pelase fix it | Premium | ||||||||||||||||||||||
33 | 32 | Hamidah | September 8, 2021 | The app getting worst, i've been using this app almost for 3 years but 2 months ago had so many problem in transaction and trying dana premium. Already contact dana by email and wa but there's only respon but no solution. I really want to uninstal this app but still have problem to move active balance to the bank. | Customer Service | ||||||||||||||||||||||
34 | 33 | Fitriani UD | September 3, 2021 | Why I can't open the app right now? I just do top up and need to do some transactions but I CAN NOT open the app. When I click the app and passed the verification, it goes loading by blank blue screen with Dana logo in the middle of it. I thought it was connection problem, but it isn't, my connection is fine. How long this error take? I'm so concern becauce it's a big mount of money. Please help. | Login | ||||||||||||||||||||||
35 | 34 | Edison Lo | August 14, 2021 | Re: what kind of detail did you need? Already provided phone no of Dana. The loading of the app/ payment is slowly and much late. Feel bad for using this apps and the customer care also unprofessional to give the solution, always back and forth to reply the message without any improvement. | Customer Service | ||||||||||||||||||||||
36 | 35 | Afi Khoiril Anam | August 30, 2021 | I give 1 stars for this update, because my problem is not fixed till now. At two days ago i have a transaction by sending the money to other user that i use a sending money feature. But till now the sent status is still pending. And i have call and report dana care center and i still don't get the answer till now. I hope developer team can fix this and make this app so amazing and best again. Thanks 😊🤗 | Transfer | ||||||||||||||||||||||
37 | 36 | Rio Ilham Hadi | August 27, 2021 | Bad server, very slow loading, very slow to show PLN token. VERY BAD APP. Sering Close sendiri, loading lambat banget sumpah, ini buka OVO kenceng lhooo.. | f | ||||||||||||||||||||||
38 | 37 | Aina Shah | September 1, 2021 | Lag on my phone (samsung galaxy m20). Difficult to verify account. | Screen Lag | ||||||||||||||||||||||
39 | 38 | Adi Prananto | August 22, 2021 | Cant add debit card. System always busy. Customer service very very bad | Add Card | Customer Service | |||||||||||||||||||||
40 | 39 | Bikei Kharisma | October 7, 2021 | My phone start error if I open this app, always. Bad app
| Screen Lag | ||||||||||||||||||||||
41 | 40 | wins then | October 18, 2021 | Why the aplication not work? Just blackscreen? | Screen Lag | ||||||||||||||||||||||
42 | 41 | Yusoff M | August 17, 2021 | It keeps looping between enter PIN, phone number, and OTP | Login | OTP | |||||||||||||||||||||
43 | 42 |
ifianivalentine | September 13, 2021 | Worse app. Its always bugging everytime I opened it. So i have to re-open the app to use it and its really waste my time. | Screen Lag | ||||||||||||||||||||||
44 | 43 | Siti Mayanti | September 22, 2021 | sudah berhasil verifikasi ketika mau login but blu screen always, no action after that. padahal mau buat transaksi 😢 | Login | ||||||||||||||||||||||
45 | 44 | Steven Tanjaya | September 12, 2021 | Issue: Cant login, Stuck in Login Loading Screen. | Login | ||||||||||||||||||||||
46 | 45 | Dadang Kasharyadi | August 17, 2021 | Cant use my saved card, cant save new card. All happen after update 🙅♂️ | Add Card | ||||||||||||||||||||||
47 | 46 | Andhika | September 10, 2021 | After updated it's be Really super lag app, too many bugs, and lag is powerfull Why ?
| Screen Lag | ||||||||||||||||||||||
48 | 47 | Rhesa MR | July 8, 2021 | TERRIBLE! I've spent 30 minute to do a simple payment to my friend, and in the end it just displays "unknown system error"! Yeah, if you developers don't know the error, how about us? Please fix that problem. The application was so sluggish. To be honest, I run this app on an android flagship phone. The super ultra slow UI is just unacceptable. | Payment | Transfer | |||||||||||||||||||||
49 | 48 | Fatimah Khalid | September 5, 2021 | why can't I log in to my account, the blue color appears even though I have transferred to the account dana? | Login | ||||||||||||||||||||||
50 | 49 | Mifta Intishar | September 2, 2021 | Update baru tidak bisa login. Stuck loading screen Dana | Login | ||||||||||||||||||||||
51 | 50 | Reynaldi Widianto | September 12, 2021 | Buy token for electricity still stuck with no refund and they remove CS on twitter. Pretty bad move. And I already tried all canal to contact Dana, email, twitter, whatsapp, call directly, their response? Busy | Purchase | Customer Service | |||||||||||||||||||||
52 | 51 | Yunita Tri Handayani | July 3, 2021 | Bad experience, the costumer service is even worse. I can't activate DANA Pro because the app said my ID number is wrong. The WhatsApp costumer queue is always full as i tried from 2pm to 6pm. The email costumer service can't even bothered to answer my email. Really bad experience, not recommended. | Customer Service | ||||||||||||||||||||||
53 | 52 | Caitlyn Josephine | July 2, 2021 | I would like to report an issue. I can't log in to my dana account. It keeps on saying "system is busy". This has been going on for a couple of months. Please fix this as soon as possible. Tried to contact through WA and Dana Contact Us but zero results.😥 | Login | Customer Service | |||||||||||||||||||||
54 | 53 | Puguh Dharmawan | June 29, 2021 | Safest e-wallet to put your money in, because you can't use the app due to poor server and error. Premium account probably the worst thing, I rejected so many times because the face verification, Contact the dev via WhatsApp or email but no response. You should focus on your product more rather than burn all the cash for massive marketing. | Premium | Customer Service | |||||||||||||||||||||
55 | 54 | Venezia Rose | September 22, 2021 | Login sll system is Busy, error. Gaje dah. Mau top up pulsa jd ga bs. | Login | ||||||||||||||||||||||
56 | 55 | Dwiki Ramadhan | June 27, 2021 | one time password (OTP) is worst error at DANA app.. Because DANA send OTP to my old phone number, otherwise that phone number is not usable again.. and i have changed my phone number at DANA app itself.. maybe this is error application system.. | Login | OTP | |||||||||||||||||||||
57 | 56 | Mochamad Egal | October 12, 2021 | Stuck on welcome screen
| Screen Lag | ||||||||||||||||||||||
58 | 57 |
Venni Rahman | July 23, 2021 | upgrading to premium takes 9 days, it hasn't been confirmed yet, I've contacted via WhatsApp n they said 'I'll just report it later" I complained to email, the answered is please wait 1x24 hours. actually u asked me to wait for 30x24 hours.but doesn't mean it will be confirmed. | Premium | Customer Service | |||||||||||||||||||||
59 | 58 | Budi Suwandi | July 16, 2021 | Very bad App after the recent 2 updates. Have been trying to send money for 30 minutes and always failed with Error Code. Sent email to ask for help but havent replied yet. | Customer Service | ||||||||||||||||||||||
60 | 59 |
Anggara | July 21, 2021 | CS response is very slow (on IG and email). And now the app won't let you do free bank transfer to CIMB virtual account, forcing you to use their "special feature" for payment with admin fee. Time to move to other app.. bye bye! | Customer Service | ||||||||||||||||||||||
61 | 60 | Diah Ayu | June 10, 2021 | Too difficult for Upgrade to Premium, always said retry for take a pict of Id ( in the real my Pict of Id have clear and no glare ). I have been sent WA and email to CS, but no respon till now. So much wasting my time | Premium | ||||||||||||||||||||||
62 | 61 | Fida Fauziyah | August 19, 2021 | Blank screen from the start. Fix it | Screen Lag | ||||||||||||||||||||||
63 | 62 |
Muhammad Alfyan | September 8, 2021 | Stuck at login after account verification
| Login | ||||||||||||||||||||||
64 | 63 | Stuck on loading screen | September 11, 2021 | Stuck on loading screen | Screen Lag | ||||||||||||||||||||||
65 | 64 | Salis Miftakhul Khoiri | August 21, 2021 | No respone with customer service, no helping here. Useless app. | Customer Service | ||||||||||||||||||||||
66 | 65 | Ahmad Fauzan | September 12, 2021 | THIS IS THE WORST E-WALLET, I even can't upgrade my app to premium. | Premium | ||||||||||||||||||||||
67 | 66 |
FRASWITA AYU SH MKn | June 5, 2021 | Pending transfer more than 3 days, i'd call CS many times but keeps busy all the times, no answers at all, send message thru wa, no answers, send email, no answer.. contact thru twitter, still same.. no solution at all.. so worse... | Transfer | Customer Service | |||||||||||||||||||||
68 | 67 |
M Farras Mutawakkil | October 8, 2021 | Its ask to verify and submit pin. But still can't login. | Premium | ||||||||||||||||||||||
69 | 68 | Fardhady Himawan | July 24, 2021 | Forced to drop the rating. Really hate it when waiting to get my balance updated after top up and long waiting for OTP. | OTP | ||||||||||||||||||||||
70 | 69 |
azis hakim | August 29, 2021 | did not receive otp code to activate my account.. i repeated the procedure for several times but nothing happened... So, i cannot use dana, and uninstall my app...I | Login | OTP | |||||||||||||||||||||
71 | 70 | Andri Ramdhani | May 4, 2021 | Get otp with sms, im write it correctly and... "System busy" need otp again and do it again... And loop until i die... Broken apps i think. | Login | OTP | |||||||||||||||||||||
72 | 71 | Budiyono | May 7, 2021 | Can't register new account, more than 5 OTP code sent to me, type it and always this system busy error message. What's wrong? | Login | OTP | |||||||||||||||||||||
73 | 72 | Goldie | July 17, 2019 | it suck app & bad service from call center!!! i sudden log out from the app..its very weird my password didnt work to login again!!! i remember well the password! when i called their callcenter, i must answer last transaction which i didnt remember because itsnot important for me to always remember it! i also have deleted sms from them because its also not important. give me back my account!! u said i supposed not logout from app if someone doesnt try to login into my acc on other device. | Login | ||||||||||||||||||||||
74 | 73 | Steve Aviandy | December 14, 2019 | more than 50x have successfully upgraded to premium and more than 50x have been canceled. Cannot upgrade permanently to premium. always works but is always said to fail after a few hours. I don't know what it is. It's useless for a lot of promotions but there isn't a single voucher that can be used. especially the promo Rp. 12. always successfully purchased and always canceled at the request of the buyer. for what I bought a voucher Rp. 12 but finally I canceled it myself? funny application. | Premium | ||||||||||||||||||||||
75 | 74 | Al Fikri Ramdon | August 30, 2021 | Getting worst after update, idk. Why this aplication always running down and error when tf. to bank account, and CS is not responding me fast 😒 | Customer Service | ||||||||||||||||||||||
76 | 75 | yogjell grand charlotz | April 29, 2021 | s 3 day since im install this app. And i cann't register my number even once. Its keep show me "system busy" again and again after im input OTP number.... | Login | OTP | |||||||||||||||||||||
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