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Channels and tools teams are using to gather and share customer feedback
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Type of FeedbackCustomer SuccessMarketingSalesDesignProduct and EngineeringUX Research
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Featue RequestSpreedsheet report
Customer Channel Conversations
Weekly meetings
Customer Interviews via Zoom
NPS Surveys via XYZ tool
SalesforceUsability testing via XYZ toolCustomer Interviews
Tickets in development tool (Jira etc)
Customer Interviews via XYZ tool
Usability Testing
Etnography study
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Small improvements DM Slack
Email
Customer Interviews via Zoom
NPS Surveys via XYZ tool
SalesforceSlack Conversations
Weekly meetings
Customer interviews via XYZ tool
Customer Interviews
Tickets in development tool (Jira etc)
Customer Interviews via XYZ tool
Usability Testing
Etnography study
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BugsSupport tickets via XYZ toolN/AN/AUsability testing via XYZ toolCustomer Interviews
Tickets in development tool (Jira etc)

Usability Testing
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General ideasWiki
Google docs
MeetingsMeetings/ SlackSlack Conversations
Weekly meetings
Slack ConversationsSlack conversations
Customer Interviews
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Won-lost dealsSlack ConversationsN/ASalesforceN/AN/ASales Reports Spreadsheet
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ChurnSupport tickets via XYZ toolNPS Surveys via XYZ toolSalesforce
Spreadsheet report
N/AN/AN/A
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TestimonailsN/ACustomer Interviews via Zoom
NPS Surveys via XYZ tool
N/AN/AN/ACustomer Interviews via XYZ tool
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Created by
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www.getenjoyhq.com
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