Journey Map - Users
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ADVICE, INFORMATION & GUIDANCEPRE-APPLICATIONPREPARING DOCUMENTATIONSUBMISSION REGISTRATION & PAYMENTREVIEWING APPLICATIONCONSULTATIONDECISION
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Applicant needs to find out if planning permission is needed and if so, what they have to submit (documents, forms)Formal advice and/or a meeting with a planning officers before submitting a formal application.
Applicant / Agent to fill in all the forms, comission reports and drawingsApplicant / Agent to upload documents and enter details. (First time users need to create a personal account). Most of the activity happens in the council's backoffice (tech support & planning team) on this stage.Most of the activity happens in the council's backoffice (planning team) on this stage.3 weeks
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Ways of searching:Process:Valid application:Invalid application:8 weeks (minor applications)Valid app:Invalid app:
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Duty deskInternetFriends / ProfessionalsApplicantCouncilApplicantCouncilApplicant / AgentArchitectApplicantProfessional (e.g.:architect)CouncilApplicantCouncilApplicantCouncilApplicantCouncilCouncilApplicantCouncilCouncilApplicantCouncil
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Face-to-face meeting with planning officer on duty deskLocal authority government websitesE-mail proposal (sketches are ok)E-mail accepting pre-app and fee to payPay fee (most times via credit card on the phone)E-mail: indication on the pre-app as to whether their proposal is likely to gain planning permission or not, what the key planning issues are likely to be and what they would need to submit with any application that they make.Forms, Reports, PicturesDrawingsSubmit via planning portal / iApplyE-mail: application valid on receiptPay fee (most frequent via credit card on the phone)E-mail: application invalid. Request for additional information to be received within 21 days.E-mail: submission of additional files.E-mail: application valid on receiptPay fee (most frequent via credit card on the phone)E-mail: planning officer has been allocated to the app.E-mail: request for additional information.E-mail: submission of additional files.E-mail: planning officer to set up a site visit.E-mail: app is on public consultation phase.E-mail: comments on their application.E-mail: letter with recommendation to
grant permission. Decision Approved by
Panel.
E-mail: letter with recommendation to refuse permission.
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Only signpostingGOV.uk* Meet up with a planning officer Fee to payAfter 35 days and no response, app is rejectedFee to payDatesPlanning Committee
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Encourage pre-app to help speed up the planning application processPlanning Portal
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