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3 | Splash - Cancel Order but already shipped (Return Offer) | Hello {{ticket.customer.firstname}}, Thank you for getting in touch with us regarding your desire to cancel your recent Splashfoam order. We understand that circumstances can change, and we're here to guide you through the next steps. We've reviewed your request and found that your order has already been shipped. While we're unable to cancel orders that are in transit, you still have options available under our return policy. To proceed with returning your order for a refund, we kindly ask you to refer to our detailed return policy on our website. You can view the complete return policy here: https://buysplashcleaner.com/policies/refund-policy Please note, our policy includes important information about the conditions for returns, the timeframe within which returns must be initiated, and any associated fees. Thank you for your understanding and cooperation. We look forward to assisting you further. Best, Cecilia Jones, Customer Service Representative Splash Cleaner LLC |
4 | Splash - Return Refusal (Doesn't want to pay $4.95 fee) | Hello {{ticket.customer.firstname}}, Thank you for reaching out to us. We understand your concerns regarding the return process and the associated processing fee of $4.95. As per our return policy, the processing fee is a necessary part of handling returns to ensure efficient service and product quality management for all our customers. This policy applies to all returns, and we are unable to waive this fee. To proceed with a refund, it is essential to return the product. We can only issue refunds for unused products that are returned according to our return policy guidelines. For a detailed overview of our return process, please visit our policy page: https://buysplashcleaner.com/policies/refund-policy. Best, Cecilia Jones, Customer Service Representative Splash Cleaner LLC |
6 | Splash - Return Refund Follow-up (No proof of return) | Hello {{ticket.customer.firstname}}, Thank you for updating us on the status of your return. We understand that you've sent back the product but it hasn't yet been marked as "warehouse complete" by our fulfillment center. To assist you further and expedite your refund, could you please provide us with proof of shipment? This can be in the form of a tracking number or a shipping receipt that clearly shows the date of shipment and the tracking details. Once we receive your proof of shipment, we will be able to proceed with processing your refund promptly. Best, Cecilia Jones, Customer Service Representative Splash Cleaner LLC |
7 | Splash - Return (Within 30 Days) | Hi {{ticket.customer.firstname}}, Thank you for reaching out to us. We're here to assist you with your return process. We've received your request to return items from your order, and we'd like to ensure the process is as smooth as possible for you. To proceed with your return, please confirm the specific products from your order that are unused and unopened. Once we have this information, we will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on where and how to send your return package. Please remember, the items must be in their original condition, including packaging, to be eligible for a refund. Please note, a return shipping cost and a $4.95 return processing and restocking fee will be deducted from your refund. We aim to process refunds within 10 business days of receiving your return, depending on your financial institution. For further details on our return policy, you can refer to our website: https://buysplashcleaner.com/policies/refund-policy Best, Cecilia Jones, Customer Service Representative Splash Cleaner LLC |
8 | Splash - Return (Beyond 30 Days) | Hello {{ticket.customer.firstname}}, Thank you for getting in touch with us regarding your desire to return a product from your recent purchase. We understand that sometimes, it takes time to decide whether a product meets your expectations. However, as per our return policy, we can only accept returns for unused and unopened products within 30 days from the date of delivery. Since your request falls outside this period, we regret to inform you that we're unable to authorize a return or exchange for your item(s). For further details on our return policy, you can refer to our website: https://buysplashcleaner.com/policies/refund-policy Best, Cecilia Jones, Customer Service Representative Splash Cleaner LLC |
9 | Splash - Return (Possible Chargeback - Partial Refund Offer) | Hello {{ticket.customer.firstname}}, Thank you for bringing your concerns to our attention. At Splash Foam Cleaner, customer satisfaction is our top priority, and we're truly sorry to hear that your experience did not meet your expectations. We understand the importance of ensuring you feel valued and heard. We've reviewed your situation, and while our policy typically requires the return of unused products for a refund, we recognize the unique circumstances you've shared with us. In light of your dissatisfaction, we're willing to make a one-time exception to our standard process. As a gesture of goodwill, we can offer a refund for one of the Splash Foam Cleaner packs, assuming that only one unit has been opened and used. We hope this demonstrates our commitment to your satisfaction and resolves any concerns you may have had. Should you decide to return the other unused products, we would be more than happy to process refunds for those as well, upon their receipt and confirmation that they are unopened and in their original condition. Please let us know if you would like to proceed with this option, and we will provide you with a Return Merchandise Authorization (RMA) number along with detailed instructions for the return. To accept this offer and for us to expedite the refund for the one unit, please confirm by replying to this email. For more details on our return policy, please visit https://buysplashcleaner.com/policies/refund-policy Best, Cecilia Jones, Customer Service Representative Splash Cleaner LLC |
10 | General - RMA Code Generated | Hi there, Thanks for reaching out to us about your recent purchase. We’re on it and have your Return Merchandise Authorization (RMA) code ready to help make your return process smooth. Your RMA Code: [Code Here] Next Steps: - Pack up the item(s) you’re returning. Remember, they need to be unused, unopened, and in their original packaging. - Write your RMA code on the outside of the package. Send it to: 6507 HARNEY RD, TAMPA, FL 33610 Refund Breakdown: * Original Purchase Amount: $[Total] * Less: Used items amount: $[XX.XX] * Less: Shipping: $[XX.XX] * Less: Return Processing and Restocking Fee - $4.95 * Total Refund: $[XX.XX] Just a reminder: -We can’t accept returns marked “Return to Sender.” - Lost or stolen items during return shipping? We recommend using a service that provides a tracking number for peace of mind. If 30 days have passed since your purchase was delivered, unfortunately, as stated in our website’s return policy, we can’t offer a refund or exchange. Best, Cecilia Jones, Customer Service Representative Splash Cleaner LLC |
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