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instafix
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WARRANTY INCLUSIONS & EXCLUSIONS — COMPLETE SERVICE REFERENCE
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✔ GREEN = COVERED UNDER WARRANTY
✘ RED = NOT COVERED — CHARGEABLE
📌 YELLOW = IMPORTANT NOTES & CONDITIONS🕒 ORANGE = WARRANTY PERIOD
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All warranty claims require original receipt. Customer must report fault within warranty period. Warranty is non-transferable.
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Service / RepairWarranty✔ Covered — What Warranty Includes✘ Not Covered — Warranty Exclusions
📌 Important Notes
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DISPLAY / SCREEN REPAIRS
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Display — OEM
(with pairing)		12 Months✔ Touch unresponsive or erratic after repair
✔ Dead pixels or screen bleed appearing post-repair
✔ Colour inaccuracy, lines, or display artefacts from the part
✔ True Tone or ProMotion not functioning (OEM pairing issue)
✔ Gasket seal failure — water ingress at screen edge
✔ Screen detachment or adhesive failure
✔ Brightness or display uniformity fault from the part		✘ New cracks, chips, or breakage after repair
✘ Screen damaged by a subsequent drop or impact
✘ Liquid damage occurring after repair
✘ Cosmetic scratches to the glass surface post-repair
✘ Faults caused by third-party repair after our work
✘ Software-related display issues (iOS bugs, app glitches)
✘ Proximity sensor issue caused by unrelated prior repair
✘ Damage from improper screen protector application
Existing edge cracks may worsen during repair — photographed and communicated before starting.
Bent or damaged body frame voids fitment warranty.
OEM pairing is device-specific — warranty void if screen moved to another device.
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Display — OLED
(Aftermarket)		6 Months✔ Touch unresponsive or erratic from the part
✔ Dead pixels, blotches, or lines appearing post-repair
✔ Screen detachment or adhesive failure
✔ Colour shift or display artefacts from the part
✔ Brightness fault or severe uniformity issue from the part		✘ New cracks or breakage after repair
✘ Liquid damage after repair
✘ Software or iOS-related display issues
✘ 'Unverified Part' message in Settings — expected on OLED
✘ True Tone or 120Hz not available — not a fault, by design
✘ Faults caused by third-party repair after our work
✘ Bezel width difference from original — cosmetic, not a defect
OLED screens do not include a gasket — water resistance is not restored.
Brightness at ~70% of original is expected performance, not a fault.
'Unverified Part' message is standard and not covered as a defect.
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Display — LCD3 Months✔ Touch unresponsive or erratic from the part
✔ Dead pixels or backlight failure from the part
✔ Screen detachment or adhesive failure
✔ Severe colour or backlight fault from the part		✘ New cracks or breakage after repair
✘ Liquid damage after repair
✘ 'Unverified Part' message in Settings — expected on LCD
✘ Lower brightness vs original — expected LCD characteristic
✘ True Tone, 120Hz not available — not a fault, LCD limitation
✘ Screen sitting slightly proud of frame — expected on LCD
✘ Reduced battery life vs original — LCD uses more power
✘ Faults caused by subsequent third-party repair
LCD is not recommended for OLED-original models (iPhone X onwards) — customer must confirm they understand the visual difference before proceeding.
LCD does not restore water resistance.
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BATTERY REPAIRS
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Battery — OEM12 Months✔ Unexpected shutdowns not caused by user action
✔ Rapid or unusual capacity loss post-repair
✔ Failure to charge or hold charge (part fault)
✔ Battery swelling occurring post-repair
✔ Phone not powering on due to battery failure post-repair		✘ Physical damage to battery after repair (puncture, crush, bend)
✘ Liquid damage to device after repair
✘ Damage caused by use of third-party or non-certified chargers
✘ Normal capacity reduction over time with charge cycles
✘ Failure caused by extreme heat exposure
✘ Damage from leaving device at 0% for extended periods
✘ Failure caused by third-party repair after our work
OEM battery shows 'Used Part — Genuine Apple' on iPhone 11 and above. This is expected.
Health percentage calibrates over first few charge cycles — variation in first week is normal.
Warranty covers part failure, not expected capacity reduction from normal use.
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Battery — Compatible6 Months✔ Unexpected shutdowns from the part
✔ Failure to charge or hold charge (part fault)
✔ Battery swelling post-repair
✔ Rapid capacity loss beyond 90% baseline		✘ Physical damage to battery after repair
✘ Liquid damage to device after repair
✘ Damage from non-certified chargers
✘ Normal gradual capacity reduction over use
✘ 'Unknown Part' message in Settings — expected on compatible battery
✘ Capacity being at 90% rather than 100% — expected specification
Unknown Part' message is standard for compatible batteries and is not a warranty fault.
Compatible batteries operate at ~90% of original Apple capacity — this is the stated specification, not a defect.
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CHARGING PORT REPAIRS
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Charging Port
— OEM		12 Months✔ Port stops charging without physical cause
✔ Port fit becomes loose from the part (not cable wear)
✔ Microphone failure directly caused by port replacement
✔ Data transfer failure from port fault
✔ Port corrosion or failure from part quality		✘ Physical damage to port after repair (bent pins from forced insertion)
✘ Liquid damage to port after repair
✘ Failure caused by use of damaged or cheap cables
✘ Debris re-entering port causing blockage
✘ Failure caused by subsequent third-party repair
✘ Cable or charger faults — not covered under port warranty
Charging port assembly includes the microphone — microphone is tested post-repair.
Cleaning-only service has 1-month warranty. Port replacement warranty is 12 months OEM.
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Charging Port
— Compatible		6 Months✔ Port stops charging without physical cause
✔ Port fit becomes loose from the part
✔ Microphone failure directly caused by port replacement		✘ Physical damage after repair
✘ Liquid damage after repair
✘ Debris-related blockage post-repair
✘ Cable or charger-related faults
✘ Failure caused by third-party repair after our work
Microphone always tested after any port repair.
Cleaning only: 1-month warranty.
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BACK GLASS REPAIRS
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Back Glass — OEM
(iPhone 14 and above
with gasket)		12 Months✔ Glass detachment or poor adhesion post-repair
✔ Colour fade or discolouration of the glass part
✔ MagSafe or wireless charging failure caused by repair
✔ Gasket seal failure leading to water ingress at glass edge
✔ Camera glass misalignment or seal failure from repair		✘ New cracks or breakage after repair from drops or impacts
✘ Liquid damage where device is submerged beyond IP rating
✘ Damage caused by removing or fitting a case post-repair
✘ Cosmetic scratches to back glass surface post-repair
✘ Frame or body damage not identified before or caused after repair
✘ Failure caused by third-party repair after our work
iPhone 14 and above: gasket included — IP seal restored. iPhone 13 and below: rubber bands used — fit preserved but full IP seal not guaranteed.
Back glass warranty does NOT cover cracking after repair — glass can break with impact.
If body frame was bent and not repaired: fitment warranty is void.
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Back Glass — Compatible
(pre-iPhone 14,
rubber band seal)		6 Months✔ Glass detachment or adhesion failure post-repair
✔ Significant colour fade of glass part
✔ MagSafe or wireless charging failure caused by repair		✘ New cracks or breakage post-repair
✘ Liquid damage after repair
✘ Cosmetic scratches post-repair
✘ Frame or body damage after repair
✘ Third-party repair after our work
Pre-iPhone 14 back glass is bonded — water resistance is not fully restored.
Back glass covering colour fade only, not impact damage.
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SPEAKER & RECEIVER REPAIRS
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Speaker / Ringer
— OEM		12 Months✔ No audio output from speaker post-repair
✔ Crackling, distortion, or muffled audio from the part
✔ Volume significantly below normal from the part
✔ Stereo function failure (iPhone 7 and above: both speaker and receiver)		✘ Audio damage from water ingress after repair
✘ Physical damage to speaker grille after repair
✘ Audio issues caused by Bluetooth, mute switch, or software settings
✘ Debris re-entering grille post-repair
✘ Audio fault unrelated to the repaired component
✘ Failure caused by third-party repair after our work
Cleaning-only service: 1-month warranty.
On iPhone 12 and above, ringer and Taptic Engine share an assembly — vibration faults are assessed separately.
Post-repair check always includes multi-source audio test.
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Receiver / Earpiece
— OEM		12 Months✔ No audio during calls post-repair
✔ Crackling or muffled call audio from the part
✔ Low call volume directly from the part
✔ Proximity sensor failure caused directly by receiver replacement		✘ Proximity sensor failure caused by incompatible display fitted by another shop — display issue, not receiver
✘ Audio issues from water ingress after repair
✘ Software-related call audio issues
✘ Debris in receiver grille post-repair
✘ Failure caused by third-party repair after our work
Proximity sensor failure caused by a prior low-quality display is not a receiver fault — display upgrade is the correct fix.
Post-repair check always includes live call audio and proximity test.
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CAMERA REPAIRS
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Back Camera
— OEM		12 Months✔ Camera producing blurry photos from the part post-repair
✔ Black screen or camera not activating post-repair
✔ OIS (image stabilisation) failure from the part
✔ Video recording failure from the part
✔ Camera lag or performance issue caused by the part
✔ Lens switching failure (multi-camera models)		✘ Camera glass cracked from a new impact after repair
✘ Liquid damage to camera post-repair
✘ Camera lag caused by an iOS update — software issue
✘ Performance issues from a new iOS version
✘ Blur caused by dirty lens post-repair — customer responsibility
✘ Failure caused by third-party repair after our work
On iPhone 11 and above, OEM camera replacement is logged in Parts and Service History as genuine Apple component.
Multi-camera models: all lenses replaced as one assembly — individual lens replacement not offered.
Post-repair check includes all lenses, OIS test, video recording, and Parts and Service History verification.
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Front Camera
— OEM		12 Months✔ Front camera not activating post-repair
✔ Blur or fog from the part post-repair
✔ Camera failing after confirmed hardware replacement		✘ Face ID failure caused by dot projector fault — separate issue, separate warranty
✘ Liquid damage after repair
✘ Physical damage after repair
✘ Software-related camera issues
✘ Failure from third-party repair after our work
Front camera and Face ID are independent components. Front camera replacement does NOT affect Face ID.
Face ID warranty applies only to the specific component repaired — see Face ID / Dot Projector note below.
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NETWORK / SIGNAL REPAIRS
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Network Repair
— Antenna / Connector
/ Board-Level (OEM)		12 Months✔ Signal failure directly caused by the repaired antenna or connector
✔ Network dropping or not registering caused by the repair
✔ IMEI not showing caused by the repair (board-level only)
✔ Cellular data failure from the repaired component		✘ Carrier or SIM issues — not hardware faults
✘ Network issues in areas with known poor coverage
✘ Liquid damage occurring after repair
✘ Physical damage after repair
✘ Software or carrier settings issues
✘ Failure caused by third-party repair after our work
Network warranty requires IMEI check at fault report — if IMEI is present, antenna path is followed. If IMEI absent, board path is followed.
Carrier and SIM issues are not covered under repair warranty.
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WORKSHOP / ASSESSMENT REPAIRS — DEAD PHONE, AUTO-RESTART, LOGO STUCK
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Dead Phone
Auto-Restart
Logo Stuck
(OEM — if repaired)		12 Months
(on completed
repair only)		✔ Recurrence of the exact same fault within warranty period
✔ Component repaired fails and causes same symptom to return
✔ Board-level repair fails within warranty under normal use		✘ Diagnosis fee — none (no fix no fee)
✘ New damage after repair — not covered
✘ Liquid damage after repair
✘ Physical damage after repair
✘ Unrelated faults developing after repair
✘ Same phone repaired by third party after our work
✘ Water-damaged phones that received further liquid exposure after assessment
No fix, no fee — customer pays nothing if repair cannot be completed.
Free pickup and return on all workshop cases.
Screen tester used at pickup for dead phone — display assessed before workshop.
Panic report recommended before pickup for auto-restart cases.
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FACE ID — SPECIAL CONDITIONS
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Face ID
(TrueDepth System
— OEM)
12 Months
(on component
repaired only)
✔ Infrared camera failure caused by the replacement
✔ Flood illuminator failure caused by the replacement
✔ Face ID failing to function after confirmed component repair (non-dot projector)
✔ Setup error caused by our repair process
✘ Face ID loss after dot projector replacement — dot projector is hardware-paired, Face ID cannot be restored after its replacement
✘ Face ID issues caused by software, iOS update, or Face ID setup
✘ Face ID affected by subsequent third-party repair
✘ Face ID issues caused by damage to a component we did not repair
CRITICAL: Face ID is ONLY permanently lost if the dot projector is replaced. Board swaps, display repairs, and front camera replacement all preserve Face ID.
Written consent must be obtained before any dot projector work — customer must understand Face ID will not be restorable.
Passcode access always remains available regardless of Face ID status.
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CLEANING SERVICES
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Port / Speaker /
Receiver Cleaning		1 Month✔ Fault recurs immediately (within 1 month) without new debris exposure✘ Debris re-entering port or speaker naturally over time
✘ Physical damage after cleaning
✘ Liquid damage after cleaning
✘ Fault caused by underlying hardware issue (cleaning may not resolve all cases)
Cleaning is always attempted before replacement on charging port, speaker, and receiver.
If cleaning does not resolve the fault, part replacement is recommended separately.
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UNIVERSAL EXCLUSIONS — APPLY TO ALL REPAIRS AND ALL WARRANTY PERIODS
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These exclusions apply to EVERY repair without exception:
✘ Any new physical damage (cracks, chips, bends) occurring after the repair is completed
✘ Any liquid or water damage occurring after the repair is completed
✘ Faults caused by a third-party repair performed after our repair
✘ Normal wear and tear — gradual degradation is not a warranty fault
✘ Software-related faults — iOS updates, app issues, settings changes
✘ Damage caused by misuse, neglect, or improper accessories (non-certified chargers, cheap cables)
✘ Cosmetic damage — scratches, scuffs, or marks on body or glass not caused by the repair
✘ Faults in parts of the phone unrelated to the repair we performed
✘ Warranty is non-transferable — applies to the original customer only
✘ No receipt presented — proof of repair required for all warranty claims
Universal inclusions — apply to EVERY completed repair:
✔ Functional failure of the specific part fitted — covered under warranty period
✔ Complimentary screen guard fitting on all display repairs
✔ Full device cleaning before return on every repair
✔ Free pickup and return on all workshop-based repairs
✔ Free diagnosis on dead phone, auto-restart, logo stuck, front camera, and network cases
✔ No fix, no fee on all assessment and workshop repairs
✔ Photographic record of device condition before and during repair
✔ Part message explanation before repair — customer always informed
✔ Gasket included on all OEM display repairs and iPhone 14+ back glass repairs
✔ Warranty card and receipt provided on every completed repair
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To make a warranty claim: present original receipt | contact instafix within the warranty period | do not attempt repair elsewhere before contacting us
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instafix Warranty Reference — For Internal CRM & Sales Team Use
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