(PUBLIC) User stories and insights
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ThemeInsightsAs aI needSo that
Acceptance Criteria
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USAGE OF SPACEResident groups need smaller spaces than the other user groups1. Resident groupspace suitable for a small group of people I can hold meetings and run training
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They have specific requirements in terms of space and facilities2. Resident groupspecial facilities and space for storage
I can store equipment and run my group activities
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FREQUENCY OF USEThey need space semi-regularly 3. Resident groupspace on a weekly or monthly basisI run activities to support the local community
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UNDERUTILISED LBH SPACE There is a perception that there are underutilized spaces in the Borough 4. Resident group
to know what spaces the council has and what time they are available
I am able to enquire about making a booking
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FEELING OF EXCLUSIVITY There is a perception that you need to be the 'right' type of person to get the space you need5. Resident groupto establish contacts in the council and build relationshipsI can manage booking space
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HACKNEY COUNCIL FOR VOLUNTARY SERVICE AS CONDUITHCVS are the link to find space but not always successful6. Resident group
space providers to give me information about availability and facilities
I know space is suitable and available
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AFFORDABILITYAffordability is more of an issue compared to other groups7. Resident groupspace that are cheap / to be no more than £20 per/hourI can afford to use them on a regular basis
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ONE MAN BANDThey have less resource to find the space 8. Resident groupto be able to find and book space quickly and easilyI can focus on my other responsibilities
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LOCALITYThere is less flexibility in terms of location of space as it needs to serve particular communities9. Resident groupspace in the local areaI can support my community
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ACCESSIBILITYThey find it more difficult to find accessible spaces compared to other groups10. Resident groupto know what spaces are accessibleI can select spaces suitable for me
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