(PUBLIC) User stories and insights

	A	B	C	D	E	F
1	Theme	Insights	As a	I need	So that	Acceptance Criteria
2	USAGE OF SPACE	Resident groups need smaller spaces than the other user groups	1. Resident group	space suitable for a small group of people	I can hold meetings and run training
3		They have specific requirements in terms of space and facilities	2. Resident group	special facilities and space for storage	I can store equipment and run my group activities
4	FREQUENCY OF USE	They need space semi-regularly	3. Resident group	space on a weekly or monthly basis	I run activities to support the local community
5	UNDERUTILISED LBH SPACE	There is a perception that there are underutilized spaces in the Borough	4. Resident group	to know what spaces the council has and what time they are available	I am able to enquire about making a booking
6	FEELING OF EXCLUSIVITY	There is a perception that you need to be the 'right' type of person to get the space you need	5. Resident group	to establish contacts in the council and build relationships	I can manage booking space
7	HACKNEY COUNCIL FOR VOLUNTARY SERVICE AS CONDUIT	HCVS are the link to find space but not always successful	6. Resident group	space providers to give me information about availability and facilities	I know space is suitable and available
8	AFFORDABILITY	Affordability is more of an issue compared to other groups	7. Resident group	space that are cheap / to be no more than £20 per/hour	I can afford to use them on a regular basis
9	ONE MAN BAND	They have less resource to find the space	8. Resident group	to be able to find and book space quickly and easily	I can focus on my other responsibilities
10	LOCALITY	There is less flexibility in terms of location of space as it needs to serve particular communities	9. Resident group	space in the local area	I can support my community
11	ACCESSIBILITY	They find it more difficult to find accessible spaces compared to other groups	10. Resident group	to know what spaces are accessible	I can select spaces suitable for me
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