Zendesk Data Model
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Last Updated:February 12, 2017
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Title:
Expected Zendesk Data Model
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Blendo (Apirise Inc.)
https://www.blendo.co/knowledge-category/integrations/
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ResourceTable NameDescription
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GroupsgroupsWhen support requests arrive in Zendesk Support, they can be assigned to a Group. This table contains information about these Groups in Zendesk.
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OrganizationsorganizationsIn Zendesk Support, customers (end-users) can be segmented into organizations. This table contains information about these Organizations in Zendesk.
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Ticket Eventsticket_eventsThis table contains information about these Ticket Events in Zendesk.
This resource is not synced by default. Please ask us to enable this for you.
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Ticket Metric Eventsticket_metric_eventsYou can use the ticket metric events to track reply times, agent work times, and requester wait times. This table contains information about these Ticket Metrics Events in Zendesk.
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Ticket Metricsticket_metricsOptional
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TicketsticketsTickets are the means through which your end users (customers) communicate with agents in Zendesk Support. This table contains information about these Tickets in Zendesk.
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UsersusersZendesk Support has three types of users: end-users (your customers), agents, and administrators. This table contains information about these Users.
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