Risk Register for Outsourcing Partnerships

	A	C	D	E	F	G	H	I	J
1	medium article	https://medium.com/@kcorazo/top-risks-in-running-a-service-delivery-operation-in-the-philippines-and-how-to-counter-them-4cfc2b158c4e
2	1 = low probability/impact; 3 = high probability/impact
3	Risk	Probability	Impact	Comment	Risk Score	Mitigation	Contingency
4	Pricing disagreement	1	2	Low probability due to agreement early on	2	Clarify early on	Discuss
5	Delayed payment	1	2	The impact and probability will increase the bigger the operation will be.	2	Share risk with Europe side: co-ownership	Have a large war chest (12 months of operation)
6	Internet problems	1	2	Probability now is lower than in the past (see past year). Max impact is just an hour or two of disconnection) with alternatives.	2	Use reliable provider	Office (1 hr away), phone data, nearest cafe.
7	Capability	1	2	Low probability: one year of working together. Plus another year to see if we could hire for the needed capability.	2	Hire well, train well	Look for replacements
8	Breakup of owners	1	2		2	Maintain good relationship with co-founders through open communications	Ensure technical talent is sufficient
9	One-sided contract	1	3		3	You could circumvent this risk by co-ownership and a good relationship (build trust)	renegotiate	How do you proactively build trust in a business relationship?	https://www.entrepreneur.com/article/276046
10	Non-viable pricing	1	3	Low probability due to agreement early on	3	Co-ownership	renegotiate
11	Inability to transfer cash (eg, large amounts)	1	2		2	Check experience of other companies. Multiple channels.	Use reserves.
12	Undiversified client base	3	3		9	Company level: diversify client base / revenue sources OR co-ownership. Individual level: diversify revenue sources.	Reduce, restructure company.
13	Disagreements between parties	1	3	What are the usual source of disagreements? Low probability as this has not yet happened to me.	3	Clear open communication. Tackle hard questions. Include in monthly agenda.	Clear open communication.
14	High attrition rate	2	2	So far, so good.	4	Pay high salaries, manage people well, hire well, buffer capacity	Hire.	https://medium.com/startupph-chronicles/in-pinoy-tech-what-should-your-salary-and-hourly-rate-be-9329007a3855
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