ABCDEFGHIJKLM
1
Survey Response TypeCount%
2
Online26939.9%
3
Paper40560.1%
4
Total674100%
5
6
Count Avg PoorFairGoodExcellent Excellent Good FairPoor
7
Quality of Life652 3.5 3 20 277 352 54.0%42.5%3.1%0.5%
8
9
City Service RatingCount Avg Poor Fair Good
Excellent
Excellent
GoodFairPoor
10
Blg, Field, or Pavilion Rental 385 3.1 10 49 225 101 26%58%13%3%
11
Building Permitting 312 2.8 18 75 162 57 18%52%24%6%
12
Business Licensing 275 2.9 18 50 153 54 20%56%18%7%
13
Cemetery Arrangements 302 3.2 3 29 182 88 29%60%10%1%
14
City Hall Hours 502 3.0 21 64 310 107 21%62%13%4%
15
City Library 527 3.1 17 70 259 181 34%49%13%3%
16
Code Enforcement 395 2.6 56 108 187 44 11%47%27%14%
17
Communication with Residents 604 3.0 18 104 317 165 27%52%17%3%
18
Dev/ Eng Services 312 2.7 34 66 164 48 15%53%21%11%
19
EMS Services 413 3.4 3 17 192 201 49%46%4%1%
20
Fire Services 419 3.5 2 14 186 217 52%44%3%0%
21
Garbage/ Recycling 627 3.3 15 49 293 270 43%47%8%2%
22
Highland Arts Council 358 3.2 8 39 196 115 32%55%11%2%
23
Highland Fling 451 3.2 15 57 219 160 35%49%13%3%
24
Other Events & Programs 309 3.0 12 49 184 64 21%60%16%4%
25
Open Space Maintenance 530 2.5 106 145 208 71 13%39%27%20%
26
Police Crime Prevention 505 3.3 12 36 260 197 39%51%7%2%
27
Police Traffic Enforcement 508 3.1 30 68 252 158 31%50%13%6%
28
Quality of Parks 598 3.0 27 106 313 152 25%52%18%5%
29
Quality of Trails 572 2.8 59 125 254 134 23%44%22%10%
30
Records Request 245 3.0 9 39 139 58 24%57%16%4%
31
Road Maintenance 606 2.2 167 214 185 40 7%31%35%28%
32
Snow Removal 637 2.9 36 146 307 148 23%48%23%6%
33
Utility Billing 601 3.2 11 69 337 184 31%56%11%2%
34
Service Respondants65898%
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36
Elected Officials/Staff RatingsCount Avg Poor Fair Good
Excellent
Excellent
GoodFairPoor
37
Elected Officials 523 2.9 28 97 276 122 23%53%19%5%
38
General City Staff 525 3.3 6 48 257 214 41%49%9%1%
39
Library Staff 494 3.4 5 25 213 250 51%43%5%1%
40
Public Works Field Staff 448 3.2 10 43 238 157 35%53%10%2%
41
Total Staff1,467 3.3 2111670862142%48%8%1%
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43
Paper Online
44
Top 3 Recreational Elements for ParksCount% Votes % Voted Count % Votes % Surveyed Count % Votes % SurveyedPaper v. Online
45
All Abilities Playground 1279.4%21.9% 82 11.1%20.2% 45 7.4%16.7%50.0%
46
Baseball/Softball 584.3%10.0% 40 5.4%9.9% 18 3.0%6.7%82.9%
47
Basketball 765.6%13.1% 38 5.1%9.4% 38 6.2%14.1%-17.7%
48
Bike Trails 40.3%0.7% 1 0.1%0.2% 3 0.5%1.1%-72.6%
49
Boccee Ball 282.1%4.8% 16 2.2%4.0% 12 2.0%4.5%9.8%
50
Dog Park 1128.3%19.3% 62 8.4%15.3% 50 8.2%18.6%2.1%
51
Equestrian 322.4%5.5% 24 3.2%5.9% 8 1.3%3.0%147.0%
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General Playground 16212.0%27.9% 91 12.3%22.5% 71 11.6%26.4%5.5%
53
Grass Fields 1027.5%17.6% 59 8.0%14.6% 43 7.0%16.0%13.0%
54
Pickleball 15211.3%26.2% 65 8.8%16.0% 87 14.3%32.3%-38.5%
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Pavillion 50.4%0.9% 3 0.4%0.7% 2 0.3%0.7%23.5%
56
Pool 100.7%1.7% 8 1.1%2.0% 2 0.3%0.7%229.3%
57
Rec Center 90.7%1.5% 6 0.8%1.5% 3 0.5%1.1%64.6%
58
Sand Volleyball 342.5%5.9% 19 2.6%4.7% 15 2.5%5.6%4.3%
59
Skate Park 493.6%8.4% 20 2.7%4.9% 29 4.8%10.8%-43.2%
60
Swings 755.6%12.9% 43 5.8%10.6% 32 5.2%11.9%10.6%
61
Tennis Courts 725.3%12.4% 34 4.6%8.4% 38 6.2%14.1%-26.3%
62
Walking Paths 21816.1%37.5% 115 15.5%28.4% 103 16.9%38.3%-8.1%
63
No Elements 261.9%4.5% 15 2.0%3.7% 11 1.8%4.1%12.3%
64
Other Elements 181.3%3.1% 7 0.9%1.7% 11 1.8%4.1%-47.6%
65
Total1,351100%233% 741 100%183% 610 100%227%
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Park Element Respondants58186%
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68
PaperOnline
69
Park Elements CommentsCount% Commented% Surveyed Count % Comments % Surveyed Count % Comments % SurveyedPaper v. Online
70
Comments111.9%1.6%31%1%82%3%-62.5%
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72
Park Element Comments (+ or -)
73
Positive 00.0%0.0%00.0%0.0%00.0%0.0%NA
74
Neutral 92.5%1.3%31.4%0.4%64.6%0.9%-69.5%
75
Negative 20.6%0.3%00.0%0.0%21.5%0.3%-100.0%
76
Total 113%2%31%0%86%1%
77
78
79
Paper Online
80
Top 3 items you would like to see more of in the libraryCount% Votes %Voted Count % Votes % Surveyed Count % Votes % SurveyedPaper v. Online
81
Adult Fiction 1229.0%34.7% 74 10.0%18.3% 48 7.9%17.8%26.9%
82
Adult Nonfiction 977.2%27.6% 57 7.7%14.1% 40 6.6%14.9%17.3%
83
Books on CD 745.5%21.0% 50 6.7%12.3% 24 3.9%8.9%71.5%
84
Children's Fiction 695.1%19.6% 33 4.5%8.1% 36 5.9%13.4%-24.5%
85
Children's Nonfiction 443.3%12.5% 25 3.4%6.2% 19 3.1%7.1%8.3%
86
DVDs 664.9%18.8% 29 3.9%7.2% 37 6.1%13.8%-35.5%
87
E-audiobooks 14811.0%42.0% 66 8.9%16.3% 82 13.4%30.5%-33.7%
88
E-books 997.3%28.1% 48 6.5%11.9% 51 8.4%19.0%-22.5%
89
Picture Books 141.0%4.0% 8 1.1%2.0% 6 1.0%2.2%9.8%
90
Teen Fiction 574.2%16.2% 27 3.6%6.7% 30 4.9%11.2%-25.9%
91
Teen Nonficttion 171.3%4.8% 7 0.9%1.7% 10 1.6%3.7%-42.4%
92
No Items 30.2%0.9% 3 0.4%0.7% - 0.0%0.0%NA
93
Other item 120.9%3.4% 4 0.5%1.0% 8 1.3%3.0%-58.8%
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Total82261%234% 431 58%106% 391 64%145%
95
Library Respondants35252%
96
97
PaperOnline
98
Library CommentsCount% Commented% Surveyed Count % Comments % Surveyed Count % Comments % SurveyedPaper v. Online
99
Comments226.3%3.3%165%4%62%2%166.7%
100