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Customer Journey Map Template
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Organization:
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Persona:
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Industry:
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Date:
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Timeline
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StageAwarenessConsiderationDecisionLoyalty & AdvocacyClose
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Customer Activities
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Customer Goals
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Touchpoints
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Questions asked
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Emotion
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Channel
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Context Notes
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KPIs
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Organizational Activities
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Responsibilities
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Supporting technology
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Industry/Gov't LRR
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