Performance Framework Workshop Template
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Performance Framework - please make a copy
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Purpose
Why does this service or website exist?
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Goals
How will things be better? (For users and the business)
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User needs

As a ...
I need to ...
so that ...
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Hypothesis

How will we meet the user needs and goals?

By [doing or changing ...]
we expect [outcome]
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KPIs (and targets)

How will we know?

Main indicators to
measure success
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Other metrics
(and targets)

How else will we know?

Actionable and collectable
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Data Sources
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Actions
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What do we need to do next?
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Blockers
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What are the barriers stopping us getting what we need?
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