Examples of tech companies implementing Paradox of Tolerance
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NameLinkDescriptionDate
Warned before Charlottesville but did not take action until after?
Explanation (in double quotes if from company)
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Metafilter
https://www.nytimes.com/roomfordebate/2011/02/02/where-are-the-women-in-wikipedia/more-about-power-than-gender
Pro-actively banning racism, misogyny, etc.
7/14/99
"At MetaFilter we take a strong affirmative stance on gender equity. We solicit female members intentionally. We set a tone, often deleting rape jokes, racist comments, or aggressive harassment of other members. This results in some predictable backlash and we accept that."
3
Spotify
https://pando.com/2014/11/25/why-havent-itunes-and-spotify-removed-dozens-of-hate-bands-from-their-services/
On-going take downs of white supremacist content
7/14/06
“Illegal content or material that favors hatred or incites violence against race, religion, sexuality or the like is not tolerated by us. Spotify takes immediate action to remove any such material as soon as it has been brought to our attention. We are glad to have been alerted to this content — and have already removed many of the bands identified today, whilst urgently reviewing the remainder.”
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Bumble
http://thebeehive.bumble.com/bumbleblog/ban-hate-speech-symbols-adl-partnership
Bans users with hate symbols12/1/14
"We have always had a zero tolerance policy against misogynist, abusive, and inappropriate behavior. While we support freedom of speech, we don’t support abusing that freedom to harm, bully, or attack people online."
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Apple iTunes
https://www.splcenter.org/news/2014/12/08/itunes-pulls-hate-music-following-splc-report-amazon-and-spotify-slow-act
Took down white supremacist content
12/8/14
On the heels of an SPLC investigation that found songs by dozens of white power rock bands being sold on iTunes, Apple has begun removing hate music from its service, though other sites offering hate music, such as Amazon, have been slow to act.
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Pandora
http://mashable.com/2017/08/16/spotify-removes-white-supremacy-hate-music/#nkTiQgaRziqw
Took down white supremacist content
12/8/14
“We take action to remove content of this nature from Pandora. We removed much of this content in 2014 and are in the process of removing the remaining material now,"
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Facebook
https://www.forbes.com/sites/rebeccaheilweil1/2017/07/18/facebook-removes-only-a-fraction-of-hate-groups-flagged-by-activists/
Deleted <10 of 200+ hate groups1/1/16No comment
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Facebook
https://www.fastcompany.com/40411086/activists-push-back-against-the-platforms-that-quietly-empower-hate-groups
Deleted 2 of 18 hate groups5/10/17Y
Facebook told us it will also remove a group that is “dedicated” to promoting hatred against those categories.
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Facebook
https://www.theguardian.com/technology/2017/jul/31/extremists-neo-nazis-facebook-groups-social-media-islam
Deleted 9 of 175 hate groups7/31/17Y
“Most groups on Facebook are connecting for good – from addiction recovery to support for new moms – but if any group does violate our community standards, we will remove it.”
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Airbnb
http://www.nbc29.com/story/36081224/airbnb-cancels-bookings-for-unite-the-right-charlottesville-rally-attendees
Banned users attending Unite the Right
8/7/17
“When through out background check processes or from input of our community we identify and determine that there are those who would be pursuing behavior on the platform that would be antithetical to the Airbnb Community Commitment, we seek to take appropriate action including, as in this case, removing them from the platform.”
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Facebook
http://www.businessinsider.com/facebook-removed-unite-the-right-charlottesville-rally-event-page-one-day-before-2017-8
Removed Unite the Right rally page8/11/17
A Facebook spokesperson told Business Insider on Monday that the company removed the event over the weekend after it realized that the rally was connected to a hate organization and presented a threat of physical harm.
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GoDaddy
https://techcrunch.com/2017/08/14/google-daily-stormer-domain/
Won't host Daily Stormer8/13/17
“Given this latest article comes on the immediate heels of a violent act, we believe this type of article could incite additional violence, which violates our terms of service,”
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Apple Pay
https://www.buzzfeed.com/ryanmac/apple-removes-payments-support-from-white-nationalist
Stop processing CC payments for 3 white supremacy groups
8/14/17
A spokesperson referred BuzzFeed News to the company’s guidelines for Apple Pay, which forbid the service’s incorporation into sites promoting hate, intolerance, and violence.
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GoFundme
https://www.reuters.com/article/us-virginia-protests-crowdfunding/no-cash-for-hate-say-mainstream-crowdfunding-firms-idUSKCN1AU2HE
Deleted James Field campaign8/14/17
it has removed multiple fundraising campaigns for Fields, because the company prohibits the promotion of hate speech and violence.
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Google
https://techcrunch.com/2017/08/14/google-daily-stormer-domain/
Won't host Daily Stormer8/14/17
“We are cancelling Daily Stormer’s registration with Google Domains for violating our terms of service,”
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Indiegogo
https://www.reuters.com/article/us-virginia-protests-crowdfunding/no-cash-for-hate-say-mainstream-crowdfunding-firms-idUSKCN1AU2HE
Actively looking for & will delete James Fields campaign
8/14/17
it has a similar policy prohibiting campaigns that promote threatening or abusive behavior.
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Kickstarter
https://www.reuters.com/article/us-virginia-protests-crowdfunding/no-cash-for-hate-say-mainstream-crowdfunding-firms-idUSKCN1AU2HE
Actively looking for & will delete James Fields campaign
8/14/17
it also has a policy prohibiting hate speech or encouraging violence.
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Twitter
https://www.reuters.com/article/us-virginia-protests-tech/internet-firms-shift-stance-move-to-exile-white-supremacists-idUSKCN1AW2L5
Suspended some Daily Stormer accounts
8/14/17Y
The social network prohibits violent threats, harassment and hateful conduct and “will take action on accounts violating those policies,” the company said in a statement.
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WordPress/Automattic
https://www.fastcompany.com/40454089/wordpress-bans-website-of-fascist-group-linked-to-alleged-charlottesville-killer
Won't host Vanguard America8/14/17Y
A few months ago, I asked WordPress about its hosting of Vanguard America, United Dixie White Knights of the KKK, and several other far-right organizations for a story about hate sites and their tech providers. The stock answer was that WordPress and its parent company Automatic do not censor, period.
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Uber
https://www.theverge.com/2017/8/17/16164594/uber-charlottesville-white-supremacists-ban-statement
Permanently suspended James Allsup
8/14/17
“act swiftly and decisively to uphold our Community Guidelines, including our policy against discrimination of any kind — that includes banning people from the app.”
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Discord
http://www.businessinsider.com/discord-nazi-white-supremacist-alt-right-ban-2017-8
Shut down accounts associated with Unite the Right
8/14/17
"We will continue to take action against white supremacy, Nazi ideology, and all forms of hate,"
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Facebook
https://www.theguardian.com/technology/2017/aug/16/mark-zuckerberg-facebook-charlottesville-response
Deleted white nationalist content and accounts
8/14/17Y
"That’s why we’ve always taken down any post that promotes or celebrates hate crimes or acts of terrorism – including what happened in Charlottesville. With the potential for more rallies, we’re watching the situation closely and will take down threats of physical harm.”
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Mailchimp
https://www.buzzfeed.com/pranavdixit/godaddy-has-kicked-white-supremacist-website-the-daily
Updated TOS8/14/17
"primary purpose of promoting or inciting harm towards others or the promotion of discriminatory, hateful, or harassing content"
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Deezer
https://www.digitalmusicnews.com/2017/08/16/spotify-remove-neo-nazi/
Took down white supremacist content
8/14/17
“Deezer does not condone any type of discrimination or form of hate against individuals or groups because of their race, religion, gender or sexuality. We are in the process of swiftly and actively reviewing the content on our platform and have begun and will continue to remove any material that is in any way connected to any white supremacist movement or belief system.”
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Soundcloud
http://mashable.com/2017/08/16/spotify-removes-white-supremacy-hate-music/#nkTiQgaRziqw
Reaffirmed terms of service8/14/17
"We clearly forbid content that is obscene, promotes or incites hatred and violence, or is otherwise objectionable in our Terms of Use and Community Guidelines. As soon as it's brought to our attention, our dedicated Trust & Safety team act quickly to review. If we determine that reported content is in violation of our Terms of Use, we promptly remove it from the platform."
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Sendgrid
https://techcrunch.com/2017/08/15/after-charlottesville-more-web-service-providers-ditch-the-daily-stormer-for-tos-violations/
Stopped sending Daily Stormer newsletter
8/14/17
it has suspended The Daily Stormer’s account “in light of recent events”
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Paypal
https://www.fastcompany.com/40454274/after-charlottesville-paypal-says-it-wont-do-business-with-hate-groups
Stop processing CC payments for white supremacist groups
8/15/17
"Regardless of the individual or organization in question, we work to ensure that our services are not used to accept payments or donations for activities that promote hate, violence or racial intolerance. This includes organizations that advocate racist views, such as the KKK, white supremacist groups or Nazi groups."
28
Reddit
http://www.thedailybeast.com/reddit-bans-forum-inciting-physical-removal-of-democrats-from-society
Banned Physical_Removal subreddit
8/15/17Y
“We are very clear in our site terms of service that posting content that incites violence will get users banned from Reddit. We have banned /r/Physical_Removal due to violations of the terms of our content policy.”
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LinkedIn/Microsoft
http://www.nasdaq.com/article/internet-firms-shift-stance-move-to-exile-white-supremacists-20170816-01102
Deleted Daily Stormer, weev pages8/16/17No comment
30
Squarespace
http://money.cnn.com/2017/08/16/technology/squarespace-change-org-petition/index.html
Banned white supremacist web sites
8/16/17Y
"In light of recent events, we have made the decision to remove a group of sites from our platform. We have given the site owners 48 hours' notice."
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Stripe
http://www.latimes.com/business/la-fi-alt-right-banking-20170817-story.html
Stop processing CC payments for NPI
8/17/17No comment
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Google Play
http://variety.com/2017/digital/news/spotify-deezer-cd-baby-nazi-bands-1202531578/
Pledged to take down white supremacist content
8/17/17Y
“YouTube and Google Play have clear policies that prohibit content like hate speech and incitement to commit violent acts”
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CD Baby
http://variety.com/2017/digital/news/spotify-deezer-cd-baby-nazi-bands-1202531578/
Pledged to take down white supremacist content
8/17/17
“We believe hate speech is particularly odious, and we try not to carry it, per our hate speech policy. CD Baby does not intentionally distribute content that promotes violence against persons of a specific race, color, religion, nationality, gender identity, or sexual orientation, and we reserve the right to refuse submissions of this nature, or to cancel submissions that fall into this category at any time,”
34
OkCupid
https://gizmodo.com/before-getting-banned-from-okcupid-white-supremacist-c-1797949753
Banned Chris Cantwell8/17/17
“OkCupid has zero tolerance for racism. We make a lot of decision every day that are tough. Banning Christopher Cantwell was not one of them.” "OkCupid will absolutely ban other users who are involved in hate groups. Cantwell violated our terms of service... Not only that, we have asked our users at OkCupid to notify us immediately if they see any individuals who are associated with hate groups.”
35
Bumble
http://thebeehive.bumble.com/bumbleblog/ban-hate-speech-symbols-adl-partnership
Partnering with ADL to improve current blocking of white supremacists
8/17/17
"We’ve historically taken a strong stance on neo-Nazi symbols like swastikas; now we’re working with the Anti-Defamation League and its Center on Technology and Society for guidance on identifying all hate symbols, using their research and terminology as our standards."
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Google
http://www.businessinsider.com/google-app-store-gab-ban-hate-speech-2017-8
Ban Gab from Android App Store8/18/17
"We will remove any apps that break our policies."
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Square
https://twitter.com/SquareCash/status/900061018575032320
Stop processing CC payments for NPI
8/22/17
"This account violates our terms of service and was disabled and blacklisted."
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Youtube
https://www.bloomberg.com/news/articles/2017-08-24/google-rolls-out-its-biggest-crackdown-on-youtube-hate-speech
Ban terrorism, demote white supremacy
8/25/17Y
"YouTube doesn’t allow hate speech or content that promotes or incites violence,"
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