1 | Steam | Humble Bundle | Desura | Last Updated: 7/16/12 | |
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2 | Current Beta Version: | 1.0.48 | 1.0.48 | 1.0.48 | |
3 | Version Number Change | Our version numbering format changed. The previous release was 1.0.0.35. The current is 1.0.48. Note the different number of "0"s in the version. | |||
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5 | Before Reporting a Bug: | Please upgrade (if you haven't) to the latest available version for your platform before reporting issues. This document covers only the most common support questions. Additional bug fixes not listed here are also in the latest beta release. After getting the release, if the issue you are experiencing is still happening, please send us an email at: support@misfitsattic.com | |||
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8 | Distributor ** | Issue | Resolution Status | Workaround/Solution * | Notes |
9 | ALL | ||||
10 | Outstanding Issues | ||||
11 | Full Screen Game is "Stretched" | On Hold, See Notes | Playing in Windowed mode is not affected. | In the latest version we have given you control over your full screen resolution. However, that does not change the fact that the game may look stretched, but gives you the ability to try different resolutions to get the game looking better. After the game's official release on Aug 1st, we'll likely be looking at this issue again with a specific focus on supporting multiple resolutions (rather than simply stretching and/or letterboxing the game) | |
12 | Videos/Cutscenes have visual issues (flicker, flash, shift, etc). Generally the audio plays fine, and is only the display quality that is poor. | On Hold, See Notes | EDIT (7/16/12): Part of the performance overhaul, this issue has been greatly reduced. It's marked as "on hold" because we are aware some computers may still have issues. If you notice this flickering/flashing going on during videos, please let us know! We believe this to be an issue specific to slower computers and/or "scaled" (streched) displays, and may be due to the video "quality". We are still collecting information from people experiencing this issue. Sending us your CPU, graphic card, and display specs will be helpful for our research. | ||
13 | Anti-Virus Warning | Potentially Resolved, See Notes | CHANGED (7/16/12): After researching this issue further, we've only found Microsoft's Security Essentials to exhibit an issue with the game. It is, however, not reporting that the game is dangerous, just that it's "of concern" because of heavy CPU usage, and Beta logs being sent to our server when the game was closed. We no longer send data when the game closes, and have greatly reduced the CPU usage, which has either reduced or eliminated this problem - it has not been reported in over a month. However, if you get an error like this (either from SE or another anti-virus application) please let us know. | ||
14 | Previously completed levels locked in new version. See version specific notes below: 1.0.48: After getting this version (latest), 5.4 and 5.10 may be locked 1.0.0.35: After getting this version, 2.9 and 2.10 may be locked | Fixed, Not Released | 1.0.48: Replay 5.1 to Unlock 5.4. Replay 5.8 to Unlock 5.10 1.0.0.35: Replay 2.8 to unlock | Please see the workaround notes for your version. We have resolved this issue (NOT RELEASED) by adding logic to check and fix your data during an upgrade. This fix will be in the next Steam release (likely 1.0.49, but number might change). If you find a level other than one mentioned in this document that should be unlocked, please let us know! | |
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16 | Resolved issues | ||||
17 | Full Screen Game is "Window Boxed" (black borders along top/bottom and/or left/right) | Not considered an issue. See notes. | EDIT: 1.0.48 Includes a New Setting to Allow you to override the default resolution used when in Full Screen. This does NOT change the game layout, nor removes the letter boxing. It simply allows you to try other FS resolutions to see if there's one that looks better on your computer. Some displays cannot display 1280x720 "natively", but CAN display a slightly larger resolution (ex: 1280x800). In these cases we preserve the game's aspect ratio by "window boxing" the game. | ||
18 | Performance Starts Good But Degrades Over Time While Playing. STATUS and NOTES CHANGED: 5/27/12 | Fixed in 1.0.48 | We've done a complete overhaul of memory and CPU usage. Additionally we made the image loading logic smarter to load, and keep, fewer images in memory. The previous release (1.0.0.35) started at roughly 1gig of memory and grew regularly from there. The current release (1.0.48) starts up between 500-600 meg range (depending on progress, controlled by the smart image load logic), and only grows memory as needed. A complete play through on 1.0.48 in a single sitting (playing ALL levels back-to-back in Area one through Area six w/o restarting the game) CAN exceed 1gig of memory usage. Playing this long is an unusual case. However, simply restarting the game will clear out the memory and allow the load logic to readjust it's understanding of what needs to be loaded based on your new progress. | ||
19 | When Using the "B" Button to Access Menu on Billboards, Can't Navigate Menu | Fixed in 1.0.0.35 | 1.0.0.33: Start Button or "ESC" Key to access menu | Upgrade to 1.0.0.35 (Steam is automatic, go to Desura/HB to get latest) | |
20 | Game Freezes When Losing Focus on Puzzle Victory Screen and All Videos/Tutorials | Fixed in 1.0.0.35 | 1.0.0.33: Don't change focus :) | Upgrade to 1.0.0.35 (Steam is automatic, go to Desura/HB to get latest) | |
21 | Vs. Battle Mode - Changing Presets (previously called "Difficulty") in Versus Options (previously just called "Options" when in vs. mode) when first starting that mode doesn't "stick" (settings change back to defaults) | Fixed in 1.0.0.35 | 1.0.0.33: Start "vs. Battle", go straight to "Start Game" (after the "Player Join" screen), and watch (or skip) the tutorial. Once the game starts, hit Pause ('B' or ESC). From there you can access "Versus Options" ("Options" in older releases). Now you can choose the desired options and "Start Game" should start correctly. | Upgrade to 1.0.0.35 (Steam is automatic, go to Desura/HB to get latest) | |
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24 | Steam | ||||
25 | Outstanding Issues | ||||
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27 | Resolved issues | ||||
28 | Game Crashes (Windowed) or Goes All Black (Full Screen) When Entering an Billboard (Area) | Fixed in 1.0.48 | Steam will auto-update to latest | ||
29 | Game Freezes within 20 seconds of starting. Steam Client Crashes as well. Generally the freeze happens while on the Main Menu, but not 100% of the time. | Fixed in 1.0.0.35 | 1.0.0.33: Running the EXE direct from folder should resolve this issue. Win 7, Default Path is: C:\Program Files (x86)\Steam\steamapps\common\a virus named tom\avnt.exe | Steam will auto-update to latest | |
30 | Crash on Level 3.4 | Fixed in 1.0.0.35 | None | Steam will auto-update to latest | |
31 | Crash on Previously Played Levels After Getting Latest Version. Applies only to those who played Level 3.4 on an earlier version | Fixed in 1.0.0.35 | None | Steam will auto-update to latest | |
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33 | Desura | ||||
34 | Outstanding Issues | ||||
35 | Installing Latest (1.0.48) Does Not Uninstall Previous Version | Expected - See Notes | We changed installers between 1.0.0.35 and 1.0.48. Our old installer was for Beta only, and was difficult to maintain and upgrade. The new installer operates more like other installers, providing players with greater control over the install process. However, it is unable to uninstall the previous versions (1.0.0.33 and 1.0.0.35). To remove it, you must do it manually from Windows' Add/Remove Programs utility. | ||
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37 | Resolved issues | ||||
38 | Getting an error when trying to launch the new version along the lines of (the path in the error may be different on your machine): Failed to launch item A Virus Named TOM, File is not valid exe [C:\Program Files (x86)\Desura\Common\aVirusNamedTom\setup.exe].[61.0] STATUS and NOTES CHANGED: 5/27/12 | Applies if Your Version BEFORE Upgrading is 1.0.0.33 | See Notes | Desura has confirmed that players must UNINSTALL the original version of the game (1.0.0.33) before installing a later version (1.0.0.35 is the current version). They have said this will not happen going forward, and that this is a special case specifically for players who own version 1.0.0.33. | |
39 | Installer "Duplicates" the Application's Files, Effectively Doubling the Required Install Space | Fixed in 1.0.0.35 | 1.0.0.33: Does not affect game play. The issue is just that it requires more HD space than "advertised" | Get the latest release from Desura | |
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42 | * If workaround references a specific version #, then it applies to that version, only. | ||||
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44 | ** The beta is available through three distributors: Steam, Humble Bundle, and Desura. Below is an overview on getting the latest version from each. | ||||
45 | Steam | The application is automatically updated when running through the Steam Client | |||
46 | Humble Bundle | The latest version is available through the page generated by HB when you first purchased the game (you should have received an email w/a link to the page) | |||
47 | Desura | There are two different delivery types for Desura: Standalone Install and "Branch" (Client) Install. | |||
48 | Standalone Installer | Visit Desura to download the latest installer | |||
49 | Branch/Client Install | Running from the Desura Client will automatically update this version |