ABCDEFGHIJKLMNOPQRSTUVWXYZ
1
Knowledge base software comparison
2
Make a copy of this spreadsheet and fill it out as you explore different kb software options.
Add or remove options in the requirements column based on your needs.
Each tool gets a column for notes on the feature and another column for a score from 1 to 5.
Add the scores to compare what solution will best serve you.
Visit our list of knowledge base software tools on the second sheet to help find tools to compare.
3
RequirementsKnowledgeOwl NotesKnowledgeOwl
score per feature
(1-5)		Option 2 NotesOption 2
score per feature
(1-5)		Option 3 NotesOption 3
score per feature
(1-5)
4
Searchout-of-the box search, typo tolerant, can set synonyms
(i.e. have 'kb' pull up results for 'knowledge base') 		5
5
File Storageunlimited number of files up to 200MB
host video, images, other file types
6
Collaborative toolsset drafts for reviews, commenting and
rating options
7
Reader groupscan set granular access to as many groups
as you choose
8
Pricing$100/month for 1 author + 1 knowledge base
additional users $25/month, additional KB's
$50/month.
9
APIAccess with any plan
10
AlertsCan schedule review intervals for content
11
ReportingArticles viewed (or not viewed),
searches w/o results - can export reports
12
Public/internal/hybridHybrid (public, internal or both - your choice)
13
Ease of setupSimple to add content, no need to be tech savvy
14
Customer SupportVery responsive and helpful, all subscription tiers
15
Wiki-styleNo
16
Pay per reader?No, unlimited readers included in all plans
17
Store versions of articlesYes, indefinitely
18
Control appearance/
branding		Yes, built-in design options are good, and
completely customizable
19
SSOyes
20
Other notes: Hoot!
21
KnowledgeOwl total: Option 2 total: Option 3 total:
22
500
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100