User Research Tools Evaluation
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PlatformMaxqdaNvivoStories on BoardTalebook
Optimal Workshop - Reframer
HandrailKnowledgeHoundUX Manager Nasdaq MosaicDovetailNomNom InsightsQual SpotterAureliusHumana - PersonifySmaplyUX360
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DescriptionMAXQDA is a world leading software package for qualitative and mixed methods research. It is one of the most comprehensive programs in the field and is used by thousands of researchers in more than 150 countries around the world.Our world is exploding with data – text, videos, social media and more. Making sense of it without the right research tools is like looking for a needle in a haystack. See the big picture fast with NVivo 12 – the most powerful software for gaining richer insights from qualitative and mixed-methods data.User Story Mapping ToolInteractive UX Research Framework. Complete your product research with ready to use interactive templates.User research gets messy. Especially when we have to entrust our indispensable observations to scattered post-its, notepads, and spreadsheets. Reframer improves the traceability of your qualitative user research, the discovery of patterns and themes, and the effectiveness of your team.User Research & Insights Platform
Plan, collect, analyze, and store user research...all in one place.
KnowledgeHound is a search driven analytics platform that enables anyone to find answers and tell stories with their customer survey data.UX manager (formerly UCDmanager) is a FREE collaborative web application aimed to manage and document different User-Centered Design and User Experience / usability techniques, in an integrated manner: user roles, personas, heuristic evaluations, usability user testing, etc.Meet Nasdaq Mosaiq

All Your Research in One Place

Track, manage, and share customer research across teams, clients, and stakeholders
Dovetail combines customer feedback and user research in one place, making it easy to see patterns, discover insights, and decide what to do next.Customer feedback management for product teamsTake your discovery research beyond department borders and explore a whole organisation's worth of insight.Aurelius helps you tag, group, synthesize and search every user research note and customer key insight in one place so you can make awesome products and features.Personify is a web app that provides a lightweight documentation and sharing workflow for Humana associates who conduct user research and usability testing. With Personify’s secure storage, researchers can easily share data with others – without creating presentations, drafting emails, or exposing sensitive information.Create professional personas, journey maps, stakeholder maps in minutes!All with one platform
Create customer journey maps, personas, and more
Tired of juggling disparate tools, data, and file formats? UX360 is a single platform for creating and sharing all of your UX and CX assets, with a direct link to the underlying research data.
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URLhttps://www.maxqda.com/what-is-maxqdahttp://www.qsrinternational.com/nvivo/what-is-nvivohttps://storiesonboard.com/https://talebook.io/https://www.optimalworkshop.com/reframerhttp://handrailux.com/https://www.knowledgehound.com/https://uxmanager.net/http://nasdaqdesign.com/mosaiq/https://dovetailapp.com/https://nomnominsights.com/https://qualspotter.com/#https://www.aureliuslab.com/http://www.humana.io/products/personify/https://www.smaply.com/https://www.tandemseven.com/ux360-customer-user-experience-software-tools/
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Pricing modelBy customer segment. Different delivery options: Single user, portable, network (cloud based),Different purchase options e.g. Purchase, Subscription, Upgrade.Single perpetual user licenses with volume discountPer user per month (different sliding scales of user accounts and features)Not released yetPer user per monthPer user per month (up to 10 users)Not visibleFreeNot visibleMonthly pricing unlimited usersMonthly Sliding scales based on usersProject based monthlyMonthly per userNot visibleMonthly sliding scale based on projects, features and usersNot visible
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Price per userApprox 1584 - 2160 EUR700 GBP$7 - $15 / month-$166$199---$79 per month$199 (10 users) $399 (25 users) $999 (50 users)$25 (2 - 5 projects) $50 (6 - 20 projects) $100 (20+ projects)$79 per month-$25 - $35 per user per month-
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Features
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Editable journey mapsXX
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TemplatesXX
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PersonasXXXXX
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TaggingXXXXXXX
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Evidence TrailXX
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Text searchX
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FilteringX
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ImportXXX
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Export e.g. as PDF / spreadsheetXXXX
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Text highlight / tagging / quoting / snipping
XXX
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AnnotationsXX
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In-field tools - Chapter markingXX
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IntegrationsXX
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Qual Aggregation / StatsXXX
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ChartsXXXX
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NotificationsX
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File attachments, video, audio uploadXX
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Project organisationXXXX
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Session organisationXX
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APIX
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Realtime collaboration
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Team member collaborationXXXX
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Machine learning / automationX
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Version controlX
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Single sign onXX
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InsightsXX
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