QS Transfer due to Sale or Gift - Reccomendations Based on User Testing

	A	B	C	D	E	F	G	H
1	Design Ticket #	Section	Issues	Solution/Suggestion	UX Impact (1 Low - 3 High)	UX Effort (1 Low - 3 High)	DEV Effort (1 Low - 3 High)	Priority (1 High - 3 Low)
2	20795	MHR Dashboard	Adding Existing Home Component - when in the 'add existing home to table', some users thought this was to search for a home IN their table	Adding Existing Home Component - Add 'Filter By" in the MHR Table - figure out a layout that clearly identifies what the section does "Add/Retrieve Existing Home"	2	1		3
3	20795	MHR Table	PDF Column - User's did not understand that you could scroll to the right to reveal more information and had trouble finding the PDF of the Registration.	PDF Column - Low Effort: Move the PDF column further to the left so it appears on load - High Effort: make adjustments that would also effect PPR (Remove 'show history, place PDF link under the registration)	2	1.5 or 3		2
4	20793	Home Owners Section	Change' Button Users found the 'Change' button misleading, thinking they could change the owner's information	Change' Button' - Update button to 'Change Ownership'	3	1		1
5	20793	Home Owners Component	Delete' Owner Button QS are used to having the homeowners removed for them in BCOL so there were not sure what to do when they read 'Delete' on the home owner information panel	Delete' Owner Button - Update button to 'Remove Owner' so it is a clear action	3	1		2
6	20617 (Complete) 20793	Home Owners Component	Tenancy Type Users missed the tennacy type above the owners table and had a hard time trying to verify the joint tennacy. There was also a bug that when a user added a new owner, it would jump them down to the next section. When they scrolled back up to the owners table, the Tennacy type was not showing.	Tenancy Type - After adding a new owner, auto-scroll to top of Owners section (Ticket 20617) - is there a way to show the tenancy type so it stands out more above the owners table	2	1		3
7	20792	Add Person Component	Tenants in Common (TIC) Users were not sure what to do initially when seeing the 'Select a Group'. A lot of people immediately clicked on the 'Group' dropdown thinking it was the next step. Most users were able to understand the instructions but this was after clicking the group section.	Tenants in Common (TIC) - Clearly identify that this is section is for tennants in common - reduce wording so it's quicker to read	3	1		1
8	20792	Add Person Component	TIC / Adding a Group If users did not delete owners before adding a person, they were confused on why group 1 wasn't in the dropdown and group 2 was when they hadn't added a group yet	- Show when it is a new group will be added, ex: Group 2 (New Group) or Add Group 2	2	1		2
9	20792	Add Person Component	Joint Tenancy Text Users were unaware of how to add a joint tenancy not understanding that adding new owners will automatically create a JT.	- add sentance to bottom of 'Add Person' about Joint Tenancy	2	1		2
10	20794	Outputs	TIC / Tenancy Type Tenancy type is not showing in the groups	- when there is a TIC, show the tenancy type within the groups	2	1		1
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100