Talkdesk Learning Nugget Library

	A	B	C
1	Topic	Link to Nugget	Note

2	Talkdesk Log In	Log In link to Talkdesk on the web
3	Talkdesk Academy	Talkdesk Learning Academy - New Agent Start Here
4	Talkdesk Knowledgebase	Need to troubleshoot or learn? Click Here
5	Talkdesk Support	support@talkdesk.com	Use this if you are having an issue
6	Customer Success Manager - Cortney Fickey	cortney.fickey@talkdesk.com
7	Talkdesk Service Issues Log	Talkdesk on the fritz? Check here for global outages
8	Mobile Agent App	Use TD on your cell phone. So much YES! How to Download Mobile Agent App
9	First Time Set-Up	First Time User Set Up
10	Agent Dashboard	Cool stuff you can use on the TD website.
11	How To Make Calls in the Callbar	Making Calls in the Callbar
12	How to Receive Calls in the Callbar	Receiving Calls in the Callbar
13	Call Controls	How to transfer, place on hold, conference, etc.
14	Using Callbar	Using Callbar Article
15	Contact Activity	Adding Notes to a Contact Article
16	Latest Version of Callbar	Keeping Callbar in it's Latest Version Article
17	Voicemail Set-Up	How to Set-Up Voicemail Job Aid
18	What is the Call Back Queue?	Understanding Queue Callback Message
19	Video Recording of Go-Live Training	Zoom Q&A Recording 12.11.2020
20	Add Training Certification to LinkedIn	How to Add Talkdesk Agent Certification to Your LinkedIn
21	Set Availability Status	Setting Availability Status in Callbar
22	Spanish Agents	Spanish Agents Message
23	Checking Voicemail	How to Check Your Voicemail Article
24	Transferring to Voicemail	How to send a call to voicemail
25	Mobile Agent App vs. Callbar vs Talkdesk.com	Mobile Agent App vs. Callbar vs Talkdesk.com
26	Trouble Shooting Callbar Part 1	Clearing the Callbar Cache
27	Trouble Shooting Callbar Part 2	Removing Chrome Pop-Ups from your desktop
28	Trouble Shooting Callbar Part 3	Clearing Cache	Suggested to clear both the Notifications and the Pop-ups and Redirects areas. Set up that your computer performs this function automatically nightly.
29	Trouble Shooting Callbar Part 4	Callbar Troubleshooting Article
30	Post Call Disposition	Logging Dispositions Post Call Article
31	Service Dash + Talkdesk Page	Talkdesk CW WIX Page
32	Post Call Mood	Talkdesk Moods Knowledge Article
33	Post Call Notes	Adding Notes to a Call Article
34	Post Call Quality	Rating the Quality of a Call Article
35	Navigating Callbar Settings	Callbar Settings
36	Learning Nugget Library	Talkdesk Learning Nugget Library
37	Placing a Call on Hold	Hold Timer
38	Mitel vs Talkdesk	Mitel vs Talkdesk Features
39	Dashboard and Reports Quick Guide	Talkdesk Dashboard and Reports Quick Guide
40	How to Set Up a Dashboard or Report	How to Schedule Dashboards and Reports
41	Enhancement Tracker	Talkdesk Enhancement Tracker
42	How to add people to Talkdesk	New Employee Guide to Add to Talkdesk
43	Office Hours	4.1.2021 Recorded Session	Access Passcode: !ZFZ7u$p
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100