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VITA Volunteer Journey One Ratio Tracker
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Track committed, certified, and actually served. Use weekly scheduling only to understand near-term coverage.
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Total committed762Certified / committed69%Supporting rate
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Total certified527Served / certified90%Supporting rate
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Unique volunteers served475
Served / committed (One Ratio)
62%Primary KPI
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Enter season totals above. Update the weekly table below during recruitment and service.
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Weekly tracking
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Week ofCommitted (cum.)Certified (cum.)Scheduled this weekUnique served (cum.)Decision or action
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Definitions and counting rules
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CommittedA person who explicitly says yes or submits the commitment form. Count once per season.
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CertifiedA person who completes every certification required for the intended role. Count once per season.
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Scheduled this weekDistinct people scheduled during the defined week. Count once per person per week.
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Unique servedIndividual people who complete at least one shift during the season. Count once per season.
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Shift assignmentsFilled shift slots. One person can fill several. Do not substitute this for unique volunteers.
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ReturnerA prior-season volunteer who reaches the current stage you specify. Always name that stage.
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Do not mix measuresWeekly scheduled volunteers and unique season totals answer different questions.
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At any size: three columns in a spreadsheet are the whole tool - committed, certified, and actually served.
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Foundation Communities reference: 762 committed, 527 certified, 475 served (2026). Offered as one program's reference point, not a standard.
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