6-22-2018 OLD WARRANTY FORM
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TimestampEntry IDName-FirstName-LastCurrent Shipping AddressCurrent Shipping Address-Street AddressCurrent Shipping Address-Street Address Line 2Current Shipping Address-CityCurrent Shipping Address-RegionCurrent Shipping Address-Postal / Zip CodeCurrent Shipping Address-CountryEmailPhone NumberDate of PurchaseSurge Protection Unit PurchasedProduct Serial # (optional)Product Error Code (EMS units)Description of IssueCompany NameInstaller AddressInstaller Address-Street AddressInstaller Address-Street Address Line 2Installer Address-CityInstaller Address-RegionInstaller Address-Postal / Zip CodeInstaller Address-CountryInstaller's NameInstaller PhoneProof of PurchasePicture of Portable unit plug or Hardwired unit inside.Picture of Portable unit receptacle (only)Form HostIPWARRANTY SO NUMBERDATE WARRANTY SO WAS ENTERED
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2017-09-05 16:4424JimSchellenberger483Pearson CircleNewportNC28570-5018United Statestj3oaks@gmx.com252-241-552509/26/2017EMS-PT50X123457086E10 - Replace SurgeNo power to coach no matter where its plugged intoUnited Stateshttp://www.123contactform.com/upload_dld.php?fileid=9170df2e58bd24d98961352b0c402954http://www.123contactform.com/upload_dld.php?fileid=c5b8e4fb7cc047bb3f279f7dc5677907http://www.progressiveindustries.net/warranty-claim-form174.208.12.56Approvedappoved
3
2017-09-06 10:2925NormanKissell411 N.6th Street PMB 4590EmerySD57332United Statesk9gps.13@gmail.com513-748-637906/17/2016EMS-PT50CE4 - Line 1 Low Voltage
Has worked fine until yesterday morning, arrived at Tennessee and had error code E4 and indicated L1 voltage about 47, L2 about 103. Tried at different power posts, same thing. Measured power post with voltmeter, L1 and L2 both 121 volts. Bypassed unit, plugged RV power cord in, all is OK now. Unit apparently defective.
United Stateshttp://www.123contactform.com/upload_dld.php?fileid=bc95e3d644d76037f1f18f9524c7cbf7http://www.123contactform.com/upload_dld.php?fileid=90cf2e41923e7be80a5f1d5f6b96fe21http://www.progressiveindustries.net/warranty-claim-form70.198.130.115Approved
4
2017-09-06 12:0826Dennis LindaCroy7820 State Road 17PlymouthIN46563United Statescroy8forjesus@comcast.net574-941-276902/02/2016SSP-30XE0 - Normalno lights come on (previously worked fine)United Stateshttp://www.123contactform.com/upload_dld.php?fileid=ef7ff028eadf723efa540c6da322bc2ehttp://www.123contactform.com/upload_dld.php?fileid=5d769fc92debd27e73f0464334c98ff6http://www.progressiveindustries.net/warranty-claim-form67.184.242.38Approved
5
2017-09-06 13:2227DorothyKnapp300Hexenkopf rdEastonPa18042United Statesknappd720@rcn.com610-252-244807/22/2017SSP-30XE0 - NormalOnly blue light comes on no green surge light protector indicatedUnited Stateshttp://www.123contactform.com/upload_dld.php?fileid=1b1604dde9e44230bacb1a3a8ca3beb9http://www.123contactform.com/upload_dld.php?fileid=dd1195b73ebfa1bb5e13fb4a5add5f53http://www.progressiveindustries.net/warranty-claim-form64.121.163.116Approved
6
2017-09-06 15:0828GregBaynum1606 N. Irene DriveSite # 62NampaIdaho83687United Statesgbaynum@gmail.com859-206-089406/13/2017EMS-PT50X123457278E4 - Line 1 Low Voltage
Unit will not come online. It gives low voltage, high voltage, low frequency, which are all false errors confirmed by testing the sites panel with volt meter, and the panel reads normal and powers the coach with no problems.
United States
http://www.123contactform.com/upload_dld.php?fileid=13ece928f457b518e5cb2e286fe3df8c
http://www.123contactform.com/upload_dld.php?fileid=5d603fdf18ed0bc737287266cc6e3b20http://www.progressiveindustries.net/warranty-claim-form174.208.44.97Approved
7
2017-09-06 16:5629JohnEhrle5339 Spring Valley RdDallasTexas75254United Statesehrlej@gmail.com469-585-647405/23/2016SSP-50XE2 - Open Ground
Unit showed electrical ground fault when none existed.

Unit purchased from Independence RV through Amazon.com Order # 103-9272062-8893813 shipped 05/24/2016 Billed to Red River Ranch RV Resort, John Ehrle 19691 US 77 #35 Thackerville, OK 73459
United States
http://www.123contactform.com/upload_dld.php?fileid=d0478a3aaaecf3910376430a166a514e
http://www.123contactform.com/upload_dld.php?fileid=cdb94351accbffcdad85d81b87edfcf9http://www.progressiveindustries.net/warranty-claim-form166.137.118.92Approved
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2017-09-06 17:2630DavidNoll1098 Lux Rd.JeannettePa15644United Statesdsnoll@windstream.net724-244-554103/12/2017EMS-PT50CB004AQR53KE10 - Replace Surge
The surge protector performed as designed in a low voltage situation ,in late June, and shut off power to our camper giving an E6 code. When moved to another site with adequate power the unit still indicated E6 code. The following day at another campground with adequate power the EMS PT 50C indicated an E10 code to replace the unit. 4 days later i tried the unit at another campground where I had already tested the power and knew it to be adequate. The unit functioned normally and continued to function normally until this past weekend Sept 1. The unit was functioning properly and then suddenly shut off power to the camper but indicated no error code. Several loud clicks were heard inside the unit but power was not restored to the unit. Tech support recommended filing a warranty claim.
United States
http://www.123contactform.com/upload_dld.php?fileid=57659f154788b151669f34a0c29b5765
http://www.123contactform.com/upload_dld.php?fileid=36add029216c90d7a643f1a609150290http://www.progressiveindustries.net/warranty-claim-form75.117.90.185Approved
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2017-09-06 19:2831LeeYoneyama2801 OW Curry #713KilleenTX76542United Statesy0neyama@yahoo.com520-226-764707/31/2017EMS-PT30X123461543E0 - Normal
Unit displays E0 normal operation, but will not provide power to my travel trailer. I attempted to use the unit at two different sites.
United States
http://www.123contactform.com/upload_dld.php?fileid=d50c550ca5fa0362f0453b5766fd5b5d
http://www.123contactform.com/upload_dld.php?fileid=60024ab066a3e882915581bfb0935e7bhttp://www.progressiveindustries.net/warranty-claim-form72.176.14.220Approved
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2017-09-07 1:05M0001MikeWilliams2613 Saint Brides Road WestChesapeakeVA23322United Statesmikewill@millerind.com09/22/2016SSP-30XCustomer defective SSP30X, spoke with Donald on September 5, 2017.
Pics were emailed to donald@progressiveindustries.net
Approved
11
2017-09-07 2:10M0002DaleAdams2580 Upper French Hill RoadJohnsonVTO5656United Statesdnichols242@gmail.com802-343-952907/11/2015EMS-PT50CCustomer spoke with Donald on September 5, 2017.
Pics were emailed to donald@progressiveindustries.net
Approved
12
2017-09-07 12:1132KHRISTOPHERWOODRING28370 SOUTH FROST RDLIVINGSTONLA70754United Stateskwoodrg@kwtechllc.com225-715-691908/11/2015EMS-PT50CE10 - Replace Surge
Used for a couple of years with no issue. Took out of service (not using camper) for about a week and a half and when I hooked it back up, it displays E10 code. I could not attach the second photo of the outlet on the protector, but if you email me I can reply with the photo attached.
United States
https://s3-us-west-2.amazonaws.com/files.123contactform.com/www/home/ec2-user/public_html/temporary123/permanent/925/925785/2901287/0556/1504800608-r84cyozvue/IMG_8537.PNG?X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAIAKEADBQCMTLZUFA%2F20170907%2Fus-west-2%2Fs3%2Faws4_request&X-Amz-Date=20170907T163655Z&X-Amz-SignedHeaders=host&X-Amz-Expires=600&X-Amz-Signature=b38ba60358aa951db81c593686182cb99e197c23ae0db1f019e713cd0846e46d
http://www.123contactform.com/upload_dld.php?fileid=4f3e6b62356e97ddf89219371b997b64
http://www.progressiveindustries.net/warranty-claim-form174.69.226.98Approved
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2017-09-07 12:4933RichardBagg3039 Augusta Trace SEOwens Cross RoadsAL35763United Statesrtbagg@aol.com860-670-098610/06/2015EMS-PT50CSituation was explained over the phone.
Pics were emailed to anthony@progressiveindustries.net
Approved
14
2017-09-07 12:5134CrystalWigginton7023 George Washington Mem HwyYorktownVA23692United Statesparts@doddrv.com757-833-363305/12/2016SSP-50XCustomer defective SSP50X returned to dealer.
Pics were emailed to anthony@progressiveindustries.net
Approved
Dealer replaced customer's faulty unit. Wanted replacement stock.
15
2017-09-07 14:29M0003KevinBallier11053 Carmenet WayRancho CordovaCA95670United Stateskballier@gmail.com916-704-843001/21/2017EMS-PT30XE0 - NormalDefective. Spoke with Donald on September 5, 2017.United Stateshttp://www.123contactform.com/upload_dld.php?fileid=ccbb9b7058a3a730df03748059be53d4http://www.123contactform.com/upload_dld.php?fileid=211bb65d263eeaae85c916cc6f57417ehttp://www.progressiveindustries.net/warranty-claim-form24.172.250.218Approved
16
2017-09-07 15:09M0004CraigRoyal29825 49th StSalemWI53168United Statescraigroyal@gmail.com262-515-465306/09/2015EMS-PT50CE0 - Normal
The bottom and right slots on the receptacle are not seated correctly so the plug from my RV does not stay firmly plugged in to the unit. The RV plug slips out of the receptacle which causes power loss in my RV.
United Stateshttp://www.123contactform.com/upload_dld.php?fileid=918e7fc96ed75f4aded84fc0a6c20601http://www.123contactform.com/upload_dld.php?fileid=25daf429ad35686bbcd9596a40ea43b3http://www.progressiveindustries.net/warranty-claim-form184.61.222.205Approved
17
2017-09-07 16:1435LarryMcClure15242 Hwy 84JonesvilleLouisiana71343United Statesglmldm@yahoo.com318-403-859802/14/2017SSP-50XE0 - NormalOne of the blue lights quit workingUnited Stateshttp://www.123contactform.com/upload_dld.php?fileid=4581788c21c2f7ea711a288f51679372http://www.123contactform.com/upload_dld.php?fileid=7600eb528b6994b1fae06b25ccf238ffhttp://www.progressiveindustries.net/warranty-claim-form98.67.195.159Approved
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2017-09-07 23:4836SebastianKuehne9750 Monterey RoadMorgan HillCA95037United Statesnicole6424@yahoo.com239-810-762501/25/2017EMS-PT50XE4 - Line 1 Low Voltage
The unit accumulated water on the inside caused the unit to malfunction. Upon arriving at the park and plugging in, It was showing a low voltage error code (E4). We notified the park management when we first noticed the error code, as we originally thought there was an issue with the electric pole. Management said there had been no other issues at the park, and many people were using surge protectors. Then, when we then unplugged the Progressive unit with park management present, we could hear water sloshing around inside the unit. Of course we felt pretty bad, as we had first blamed the park\'s electric! We ran out and purchased another unit, plugged in, and there was no issue with the power pole. The unit we purchased was not a Progressive unit. We would request a full refund, as we now do not need another unit.
United Stateshttp://www.123contactform.com/upload_dld.php?fileid=a6502f6f83e3d71cee04727249edc495http://www.123contactform.com/upload_dld.php?fileid=5569aa2da0557b2278be1dd6264a4252http://www.progressiveindustries.net/warranty-claim-form209.58.199.122ApprovedEMS-PT50X175887710/5/17Water damage
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2017-09-08 9:3737JamesMclawhorn3265 AURORA RDERNULNC28527United Statesmclawhornjim23@gmail.com252-638-363510/17/2016SSP-50XE2 - Open GroundBottom right blue light out.United Stateshttp://www.123contactform.com/upload_dld.php?fileid=793431e4c486023f7c7b93950d9963d0http://www.123contactform.com/upload_dld.php?fileid=53bae5a1b11264a716752f390155cc62http://www.progressiveindustries.net/warranty-claim-form184.3.183.235Approved
20
2017-09-08 10:00M0005WalleyNelson106 Alabama StreetHuntington BeachCA92648United Stateseprintcenter@hp.com714-536-292007/22/2017EMS-LCHW30CSpoke on the phone/email with Donald.
Pics were emailed to donald@progressiveindustries.net
Approved
21
2017-09-08 11:35M0006MarkElliott14212 NE 188th StreetHoltMO64048United Statesmare2603@aol.com816-320-223405/29/2013EMS-PT50CDefective, spoke with Donald Aug. 15, 2017
Pics were emailed to donald@progressiveindustries.net
Approved
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2017-09-08 11:5638DenisDuhaime402 Rocky Creek GrvWoodstockGA30188United Statesdduhaime@gmail.com850-855-328503/20/2017EMS-PT30CE7 - Line Frequency HighRepeated E7 error from multiple campgroundsUnited Stateshttp://www.123contactform.com/upload_dld.php?fileid=033586669daa86500f4cca6465305aechttp://www.123contactform.com/upload_dld.php?fileid=9765b14017dbacc10c9b0a9af4315f23http://www.progressiveindustries.net/warranty-claim-form107.77.233.54Approved
23
2017-09-08 12:3439JohnGinelli13 Hickory LaneMalvernPA19355United Statesginelli@verizon.net610-407-419907/28/2017EMS-PT30X123461477E10 - Replace SurgeGot a E10 code right out of box.United Stateshttp://www.123contactform.com/upload_dld.php?fileid=1765e3e585208bfba54709852de3ceb6http://www.123contactform.com/upload_dld.php?fileid=317fe1752d92076ac4eda3d0318c478dhttp://www.progressiveindustries.net/warranty-claim-form96.227.129.78Approved
24
2017-09-08 12:4640Ken. R.Barker2427 Haverstick School Rd.
***Shipping board to dealer for installation
FestusMO63028United Statesbbarkblue@yahoo.com636-524-575409/10/2007EMS-LCHW50E0 - Normal
The unit blinks continuously when power is applied. The power source is good. The unit is ten years old, when the coach is not out on the road it is stored in my RV port, plugged into power.
Buff's RV Discount Center, Inc.
2085 Hwy 67FestusMO63028United StatesKen R. Barker636-524-5754http://www.123contactform.com/upload_dld.php?fileid=9abb98a2324bfd28577464dc35f1159chttp://www.123contactform.com/upload_dld.php?fileid=111ef67f023b7cb39c20a77306c02b25http://www.progressiveindustries.net/warranty-claim-form107.77.89.128Approved
25
2017-09-08 13:0241DouglasJones3920 Bristol DriveChesapeake BeachMD20732United StatesDouglasjones@comcast.net410-474-046207/27/2017EMS-HW50CE10 - Replace SurgePlugged in at Locust Lake State Park and noticed E10 code3920 Bristol DriveChesapeake BeachMD20732United StatesDoug jones410-474-0462http://www.123contactform.com/upload_dld.php?fileid=7280620347c9dd8e8bbd279878a5b2edhttp://www.123contactform.com/upload_dld.php?fileid=73e7e204c7d1dc6a3257c1bd59fedd12http://www.progressiveindustries.net/warranty-claim-form70.209.139.87Approved
26
2017-09-08 16:4642HERBTRUHE703 EIDEM ROADLehightonPA18235United Stateshttuhe@ptd.net610-392-647408/09/2016SSP-50XE0 - Normal
I always had two green lights and two blue lights. Now I have one blue and green light on one side and just a blue light on the other side.
United Stateshttp://www.123contactform.com/upload_dld.php?fileid=d797d2f8e4393e664eec9225681adfffhttp://www.123contactform.com/upload_dld.php?fileid=bc1f8fda83644afb571f6d453d0c2d3chttp://www.progressiveindustries.net/warranty-claim-form70.15.163.109Approved
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2017-09-08 19:5643keithcrowson108 county road 4321daytontexas77535United Stateskeithcrowson@sbcglobal.net936-256-965308/07/2017EMS-LCHW50E0 - Normal
New install on RV . Went thru troubleshooting with Donald as to why amp reading on L1 was in correct. Came to the conclusion that the Logic board was not functioning properly. Need new logic board sent to above address.
United Stateshttp://www.123contactform.com/upload_dld.php?fileid=f0c9907b8787ff7723132bd307faf282http://www.123contactform.com/upload_dld.php?fileid=32cdf73ecd6fbdf24e1c4d60fa9b63b0http://www.progressiveindustries.net/warranty-claim-form107.77.80.51Approved
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2017-09-09 12:3244GeorgeBagnell709 Third AvenueEast NorthportNew York11731United Statesgbagnell@optonline.net631-368-314607/21/2012EMS-PT50CNot seen on unit.E0 - Normal
Over a week ago after being plugged in, the display showed 3 dashes; and now, there is absolutely nothing showing on the display. Over the past 5 years, I\'ve used it without any problems, and now suddenly it quit on me. I\'ve been using it on a 35\' motorhome.
United Stateshttp://www.123contactform.com/upload_dld.php?fileid=698402f0a3c7ece6ea0ee97f8fae30cchttp://www.123contactform.com/upload_dld.php?fileid=6d3df987298897c8de51cbf76bfb8d95http://www.progressiveindustries.net/warranty-claim-form47.17.89.144Approved
29
2017-09-11 9:5345DaveMason2303 Sylvan LaneBaytownTexas77521United Statesdbuckeroo@yahoo.com281-813-122709/01/2017EMS-PT50X123459089E10 - Replace SurgeSince the first time unit plugged was plugged in it has had an E-10 error.United Stateshttp://www.123contactform.com/upload_dld.php?fileid=d43839fdd7bf294e3c3e9311824f3490http://www.123contactform.com/upload_dld.php?fileid=4421071cfdd10561f5ef64a901de8ffehttp://www.progressiveindustries.net/warranty-claim-form50.204.133.11Approved
30
2017-09-11 11:1946R ScottAdams1216 Bel Air DriveAllenTx75013United Statesadamsr1@prodigy.net214-509-055806/16/2014EMS-PT30CE0 - NormalUnit bussing loudly once power kicks inUnited Stateshttp://www.123contactform.com/upload_dld.php?fileid=f2dd52c7740d253d9b4b3f16a4f1da55http://www.123contactform.com/upload_dld.php?fileid=7fa76ed76c5b0ab88b8d6b458259a576http://www.progressiveindustries.net/warranty-claim-form99.67.72.16Approved
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2017-09-11 11:2546R SCOTTADAMS1216 BEL AIR DRIVEALLENTX75013United StatesADAMSR1@PRODIGY.NET214-509-055806/16/2014EMS-PT30CE0 - NormalUnit makes loud buzzing noise when it powers up.United Stateshttp://www.123contactform.com/upload_dld.php?fileid=f4fe6b8a7edf2221e7ed87e70c891093http://www.123contactform.com/upload_dld.php?fileid=297699921418e70c91842204ac318d9bhttp://www.progressiveindustries.net/warranty-claim-form99.67.72.16Denied*User sent duplicate claim. Approved the first.
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2017-09-11 12:4547TinaJenkins514 Jenkins RdDusonLouisiana70529United Statesmrscrawdad80@yahoo.com337-288-052406/05/2016EMS-PT50CE3 - Line 1 High Volume
Line 1-Showed 255 volts on several different pedestals at different times at the RV park. Thus stopping electricity from coming on in our RV. Another RV resident tried his surge protector (different brand) and it showed the correct voltage.
After not using it for 2 days, we plugged it in today and it seems to be working ok. But, we do not trust it.
United Stateshttp://www.123contactform.com/upload_dld.php?fileid=8f107dd7b82c602c4dca92d4eb9163fehttp://www.123contactform.com/upload_dld.php?fileid=37a48a6ea86ad3a86c4247ac9273ace6http://www.progressiveindustries.net/warranty-claim-form209.64.34.178DeniedWater damage
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2017-09-11 13:0048ReneAlbors11005 River Ridge DriveCantonGA30114United Statesalborsrene@gmail.com407-949-835110/19/2015EMS-PT50CE4 - Line 1 Low Voltage
Meter keeps showing low voltage in both L1 and L2. Inside the coach the voltages are always good.
United Stateshttp://www.123contactform.com/upload_dld.php?fileid=07928d85e3b068547372e9a7f530ad14http://www.123contactform.com/upload_dld.php?fileid=31212860af4fc97e895af4aa267b57ebhttp://www.progressiveindustries.net/warranty-claim-form174.223.2.0Approved
34
2017-09-11 13:2749TinaJenkins514 Jenkins RdDusonLouisiana70529United Statesmrscrawdad80@yahoo.com337-288-052406/05/2016EMS-PT50CE3 - Line 1 High Volume
Line-1 Showed 255 volts on several different pedestals at different times at the RV Park thus stopping electricity from coming on in our RV. Another RV resident tried his surge protector (different brand) and it showed the correct voltage.
After not using the unit for 2 days, we plugged it in today and it seems to be working ok. But, we don\'t trust it.
United Stateshttp://www.123contactform.com/upload_dld.php?fileid=92225dbfb02db26cf0abeeda363bea32http://www.123contactform.com/upload_dld.php?fileid=3230c72aab09fc9a93cc8409f3b67750http://www.progressiveindustries.net/warranty-claim-form209.64.34.178Denied*User sent duplicate claim.
35
2017-09-11 14:0150LewisMarut3295 Egremont RdCamlachieOntarioN0N1E0Canadamarutlew@gmail.com226-784-218709/05/2008EMS-HW30CE0 - Normal
When powered on and within minutes the display starts to flash quickly then the display goes out. Within about a minute the unit shuts off. There is power to L1 but no power out. I called one of your technician named Don and after some diagnostics he sent me a replacement logic board. After replacing the logic board the problem still existed. Another call to the tech support and after his trouble shooting diagnosis another technician recommended me to file for a claim as the unit is old and probably worn out. I purchased the EMS-HW30C from Palmer Energy System PO Box 419 Wellborn Fl. 32094 # 941-928-4573 on March 5, 2008. It is an excellent unit and I have told many people about your product.
United Stateshttp://www.123contactform.com/upload_dld.php?fileid=496daa9ea192c0bda01e65b4a55a5c95http://www.123contactform.com/upload_dld.php?fileid=9cfd5571c816d1d161b3c4dfdc3230b8http://www.progressiveindustries.net/warranty-claim-form45.56.149.114Approved
36
2017-09-11 16:3652ChrisRoberts1168 May StVictoriaBCV8V 2S5Canadackr@telus.net250-383-755701/20/2015EMS-HW30CE0 - Normal
Unit appears to be dead, discussed/troubleshoot issue with Anthony, suggest replacement
CanadaChris Robertshttp://www.123contactform.com/upload_dld.php?fileid=784d8653643f2fb908a49a5cf8e9632ehttp://www.123contactform.com/upload_dld.php?fileid=259d7a5973fd894e807398a4a1710c83http://www.progressiveindustries.net/warranty-claim-form108.180.4.13Approved
37
2017-09-12 10:1653HOWARDMCNEALJennifer fisher 21261 tammie drivelakeviewal35111United Stateshoward.mcneal@gmail.com407-491-114008/31/2017EMS-PT50CE0 - Normal
Surge protector will not let power go to the motorhome. I call technical support at the factory. We ran through all the codes and still no power to the motorhome. Was advised to file a warranty claim. Tried again at the next campground. Still no power passing through.
United Stateshttp://www.123contactform.com/upload_dld.php?fileid=e422f13340cba454fd825fe8efd926d9http://www.123contactform.com/upload_dld.php?fileid=a3398deffe606d5a3d305f5c201da094http://www.progressiveindustries.net/warranty-claim-form24.197.75.46Approved
38
2017-09-13 9:0954JohnZeitlin4612 Zoltan DriveTitusvilleFlorida32780United Statesby38ol@zrd.com321-264-324302/10/2017EMS-HW50CE0 - NormalControl board failureZRD3955 South StreetSuite i36TitusvilleFlorida32780United StatesJohn321-223-3520http://www.123contactform.com/upload_dld.php?fileid=dc51cecead03e01521ad31a20f07e329http://www.123contactform.com/upload_dld.php?fileid=887b33b461e89cb149867068773e4952http://www.progressiveindustries.net/warranty-claim-form107.77.216.33Approved
39
2017-11-20 12:30:13327FredWaggoner2277 Oyster BayUnit 1709Gulf ShoresAL36542United Statesnthogrider@yahoo.com214-878-393805/09/2014SSP-50E0 - NormalI plugged in to a pedestal in an RV park and when I turned on the breaker, something inside the surge protector went "poof" and the lights no longer work on one leg.United Stateshttp://wix.123formbuilder.com/upload_dld.php?fileid=bc543278d20ccf2003a8b3b8304f2bf2http://wix.123formbuilder.com/upload_dld.php?fileid=e5e7871341b23befd63cc68e3214bab8http://wix.123formbuilder.com/upload_dld.php?fileid=ae5928db355877e8190bd2803c914cb0http://www.progressiveindustries.net/warranty-claim-form24.172.250.218ApprovedSSP-50X179645811/28/17
40
2017-11-20 12:40:26328WilliamSmith600 E Saguaro Dr Unit 238BensonArizona85602United Statesvivandbill@gmail.com520-686-111204/14/2010EMS-HW50CE10 - Replace SurgeRed light on board not lit. Talked with Tech support on 11/20/17, told me to fill this form out to obtain new replacement unit.600 E Saguaro Dr Unit 238BensonArizona85602United Stateshttp://wix.123formbuilder.com/upload_dld.php?fileid=7b9dae5a0d79d527fa39c39388c71c1chttp://wix.123formbuilder.com/upload_dld.php?fileid=ffde2f26608382ee51f3e6a6d6db94a9http://www.progressiveindustries.net/warranty-claim-form184.183.17.238ApprovedEMS-HW50C179645911/28/17
41
2017-11-20 14:12:45329WilliamMaginot7973 Wood LaneTerrellTexas75160United Stateswmaginot@netportusa.com972-524-880111/20/2017EMS-LCHW30E0 - NormalUnit disconnected power. No voltage reading on the display. No RED light on circuit board inside unit. Power into the unit relay good, no power out of the relay, Unit was in the motorhome when I purchased it.United Stateshttp://wix.123formbuilder.com/upload_dld.php?fileid=6140d10a139eff2293092b9226203002http://wix.123formbuilder.com/upload_dld.php?fileid=f816d2ac6b7c5c395d38038f2498bd52http://www.progressiveindustries.net/warranty-claim-form73.155.67.244DeniedNo proof of purchase
42
2017-11-20 14:13:09330AlbertYoungs Sr11804 Morning Star RdApple ValleyCA92308United Stateskatnal41@gmail.com760-247-621004/08/2014EMS-PT30CE0 - NormalI went to use the surge protector and nothing worked. I followed the on line trouble shooting instructions. I tried the unit in 3 different 30 amp outlets and still nothing. The led display doesn't even light. I did use a multi meter to check the outlets, they were working fine.United Stateshttp://wix.123formbuilder.com/upload_dld.php?fileid=7368f0845ef90985fcf3263bde5db69dhttp://wix.123formbuilder.com/upload_dld.php?fileid=39168d659e2e10e34a507bda763ca307http://wix.123formbuilder.com/upload_dld.php?fileid=d23b9e52a1c6f8ecc77efe1f7a53bb07http://www.progressiveindustries.net/warranty-claim-form47.150.194.28ApprovedEMS-PT30X179646311/28/17
43
2017-11-20 15:00:38332RussellIvie3636 S. Alameda Ste. BCorpus ChristiTexas78411United Statesrussiv@aol.com361-960-271905/20/2017SSP-50XE0 - NormalGreen Light (surge protection on) on left side does not light, indicating no protection on left poleUnited Stateshttp://wix.123formbuilder.com/upload_dld.php?fileid=63aca0eb1f96ac0c416aef3429e3ecb9http://wix.123formbuilder.com/upload_dld.php?fileid=2db03b92a0c66124b31f547c0a42617chttp://wix.123formbuilder.com/upload_dld.php?fileid=9e461cb090687c1896df0a463de7f97chttp://www.progressiveindustries.net/warranty-claim-form108.228.51.181ApprovedSSP-50X179646611/28/17
44
2017-11-20 15:09:16333Rickbowman113 OAK MANOR DRCOLDWATERMS38618United Stateshdstandard@att.net901-212-611411/16/2016SSP-50XE0 - NormalDisplay lights quit working. 1 blue light is only one that still works.This unit replaced under warranty in November 2016 for the same issue. Original one purchased in November 2015. Lights seem to last only 1 year. Same issue for a friend I recommended this unit for their motorhome. Anthony Demaria was consultant I dealt with last November.United Stateshttp://wix.123formbuilder.com/upload_dld.php?fileid=52602a4502d1d3ecba51bc4cdfc1ab8fhttp://wix.123formbuilder.com/upload_dld.php?fileid=d6c64f053f08a05ea48bd8653e4c7ddfhttp://wix.123formbuilder.com/upload_dld.php?fileid=5736328219df216605fc9b7d6ad2567chttp://www.progressiveindustries.net/warranty-claim-form108.131.74.194ApprovedSSP-50X179723411/29/17Real receipt
45
2017-11-20 15:19:34334WilliamBurmeier1312 S. Fifth StAuroraIllinois60505United Statesbillb54@comcast.net630-272-011303/28/2017EMS-PT30X123457040E3 - Line 1 High VoltageE3 and PE3 code will not reset. Warranty replacement approved via phone call on 11/20/2017 at extension 2003.United Stateshttp://wix.123formbuilder.com/upload_dld.php?fileid=f6fdd02ea5149dcd316ff17800a587achttp://wix.123formbuilder.com/upload_dld.php?fileid=1994237c62369e7a71eb793f55e1aeedhttp://wix.123formbuilder.com/upload_dld.php?fileid=4382b084993f9ec7893d018c2201ea8ahttp://www.progressiveindustries.net/warranty-claim-form71.239.160.230ApprovedEMS-PT30X179687311/28/17
46
2017-11-20 18:43:58336FrankTiernay312 Long Pointe DriveAvon LakeLorain44012United Statesfftiernay@yahoo.com216-509-892403/07/2016SSP-50XE10 - Replace SurgeThe left side lights do not workUnited Stateshttp://wix.123formbuilder.com/upload_dld.php?fileid=393e4f5f538e0d2f8ab9191a31db5923http://wix.123formbuilder.com/upload_dld.php?fileid=a93fbd9aaf98a96d2606cad3673a28afhttp://wix.123formbuilder.com/upload_dld.php?fileid=1a593dee8d9c29814b2d22129d0226a4http://www.progressiveindustries.net/warranty-claim-form75.118.185.211ApprovedSSP-50X179687511/28/17
47
2017-11-20 18:54:23337ChristopherSawallich13905 W Colonial Dr #190Winter GardenFlorida34787United Statescsawallich@gmail.com407-717-192101/17/2017EMS-PT50X123457006E0 - NormalThe isolation covering the wires that goes into the actual pug has pulled away, leaving exposed wires and a place for water and moisture to get it. It almost appears as if the insulation is actually too short.United Stateshttp://wix.123formbuilder.com/upload_dld.php?fileid=b3ff04513ec23b7a99f70e0d24018867http://wix.123formbuilder.com/upload_dld.php?fileid=5065ed4987cc5968c0bb98db0f593a5ahttp://www.progressiveindustries.net/warranty-claim-form68.204.69.238ApprovedEMS-PT50X179687811/28/17
48
2017-11-21 8:30:15338DanFabbri429 Hunley LnMyrtle BeachSC29579United StatesDafabs@aol.com847-302-719101/17/2017EMS-PT30CE0 - Normalproduct does not let power through. tried different outlets,still no power after waiting for surge unit to trip on.United Stateshttp://wix.123formbuilder.com/upload_dld.php?fileid=74cb52e61a843aa3618a306a66f704ebhttp://wix.123formbuilder.com/upload_dld.php?fileid=82be07647fc9ace7fc68219745aaae86Photohttp://www.progressiveindustries.net/warranty-claim-form172.75.117.241ApprovedEMS-PT30X179688211/28/17
49
2017-11-21 11:21:52339JamesDavis1610 S. 1200 E.Salt Lake CityUtah84105United Statesbdavis@dreampark.org801-455-248907/02/2015EMS-PT50CE0 - NormalUnit LCD panel shows normal voltage and operation, but no output voltage at receptacle.United Stateshttp://wix.123formbuilder.com/upload_dld.php?fileid=2ac385fd0b5657b8a132c7656d6090dbhttp://wix.123formbuilder.com/upload_dld.php?fileid=0d40d9a9997ee1c3937c26f761a8d0bchttp://wix.123formbuilder.com/upload_dld.php?fileid=1e62f8357399f9652a625dbaff62a2d0http://www.progressiveindustries.net/warranty-claim-form75.148.96.150ApprovedEMS-PT50X179688311/28/17
50
2017-11-21 11:35:57340DanielHagan10307S W Lettuce Lke AveArcadiaFl34269United Statesmontana3650@yahoo.com270-577-235411/06/2007EMS-PT50C4YDF365256D518814E0 - NormalShowing high voltage on line one and low voltage on line twoUnited Stateshttp://wix.123formbuilder.com/upload_dld.php?fileid=c48e35dc7e43353830cd593df113fa84Photo 1http://www.progressiveindustries.net/warranty-claim-form107.72.164.25ApprovedEMS-PT50X179688511/28/17Photo 2
51
2017-11-21 14:04:32341DavidStyf714 Meridian RdValparaisoIN46385United Statesdtstyf@gmail.com219-928-801012/09/2016EMS-PT50XE0 - NormalOriginal PT50 failed due to design flaw enabling water into unit. Returned and Certified Reconditioned Unit received around 12/9/2016. New Unit has loose 50A plugin contacts and will not allow continuous connection to RV.

(Receipt is shipping label from replacement unit)
United Stateshttps://drive.google.com/file/d/1zelupvdLqE6vKBqIfqMqvoFaBItIB6DB/view?usp=sharinghttp://wix.123formbuilder.com/upload_dld.php?fileid=d7482a8c0dcfa844b2762fc93f86b7c9http://wix.123formbuilder.com/upload_dld.php?fileid=4e7d8fa8925cf136d2dffb3aeea4e1a2http://www.progressiveindustries.net/warranty-claim-form24.12.47.127ApprovedEMS-PT50X179862011/30/17
52
2017-11-21 15:14:19342KrissBudno2370 Rice BlvdSuite 200HoustonTX77005United Stateskbudno@comcast.net832-754-180909/28/2016EMS-PT50CE0 - NormalThere is no output. It shows 120v each leg to neutral, but draws 0 amps.United Stateshttp://wix.123formbuilder.com/upload_dld.php?fileid=e85b6694b9a4ebde55ee82ee3fe19e73http://wix.123formbuilder.com/upload_dld.php?fileid=c59ea6f200fd1527b510d9f66a04aacahttp://wix.123formbuilder.com/upload_dld.php?fileid=abc36ca7cd5e756ec14bea117972a051http://www.progressiveindustries.net/warranty-claim-form107.77.104.113ApprovedEMS-PT50X179688611/28/17
53
2017-11-21 15:14:19342EdOlefirowicz456 Ambleside DriveTitusvilleFL32780United Statesed919@live.com919-360-317403/29/2016EMS-PT50CE0 - NormalThe EMS seems to be working fine at home and at several campgrounds when plugged into 30A or 50A receptacles. The problem is that on the Digital Meter the right most digit on the display does not show. The left and center digits show clearly. I can provide pictures or video of the display cycling through if needed.United Stateshttp://wix.123formbuilder.com/upload_dld.php?fileid=985d0c3849269b800f1ff5a004e7695dhttp://wix.123formbuilder.com/upload_dld.php?fileid=abfc04f1dccf40e2224ab4827f600151http://wix.123formbuilder.com/upload_dld.php?fileid=9bad2f4155fba9bee9f01c8e033f0c63http://www.progressiveindustries.net/warranty-claim-form174.227.135.36ApprovedEMS-PT50X179688711/28/17
54
2017-11-21 15:42:21343SusanCassagne503 South Commerce stNatchezMississippi39120United Statessusan.cassagne@gmail.com601-807-204108/20/2017EMS-PT30X123465334E3 - Line 1 High VoltageUnit is deadUnited Stateshttp://wix.123formbuilder.com/upload_dld.php?fileid=4528877260cb614c6dfee7189013f5cehttp://wix.123formbuilder.com/upload_dld.php?fileid=5a45d5722b3686bc2cd2fc89353e0576http://wix.123formbuilder.com/upload_dld.php?fileid=1e9e62553c538a11ae1a89098b426b50http://www.progressiveindustries.net/warranty-claim-form108.251.124.95ApprovedEMS-PT30X179690611/28/17
55
2017-11-21 22:50:58344GregHodges41551 Auberry RdAuberryCA93602United Statesgp41551@hotmail.com559-855-893811/07/2017EMS-PT30XS/N 123463061E0 - NormalFollowing the instructions that came with the unit, I plugged the unit into
3 separate power sources and nothing happens. I waited at least 10
minutes on all 3 sources before unplugging the unite. Two of the sources
were 20 amp 120 volt and the third was a 30 amp 120 volt service.
There is no error code reading, no display at all.
Purchased on line from UNITEDRV.
United Stateshttp://wix.123formbuilder.com/upload_dld.php?fileid=da55d4f6f15623bbe78ab931234395dahttp://wix.123formbuilder.com/upload_dld.php?fileid=417db4f823324ae5695bff7854d375e9http://wix.123formbuilder.com/upload_dld.php?fileid=37687a4a2672d62380dc2870cc38d581http://www.progressiveindustries.net/warranty-claim-form172.221.30.112ApprovedEMS-PT30X179691411/28/17
56
2017-11-21 23:45:40345RichardPomeroy1440 State Hwy 248, Q102BransonMO65616United Statesrichard@chventures.com417-204-204304/17/2017EMS-PT50CE3 - Line 1 High VoltageDevice was working fine. Later in the day it looked like it was working normally, but no power in rig. Had no storms or power outages locally. Unplugged EMS and tried rig direct to power and everything worked. Since then I have tried at two different campsites at two different outlet posts. The EMS always shows line 1 at 255 V and line 2 at 75 V. Error code E3. No signs of excess heat. No smell of burning components.United Stateshttp://wix.123formbuilder.com/upload_dld.php?fileid=4b1e9206b997f7c503c1475bfafe1d74http://wix.123formbuilder.com/upload_dld.php?fileid=2123fd6d96cd50fa6c5acb608f817467http://wix.123formbuilder.com/upload_dld.php?fileid=a2e7dcd628b14a30b0f68eff97207111http://www.progressiveindustries.net/warranty-claim-form24.72.201.231ApprovedEMS-PT50X179691611/28/17
57
2017-11-22 10:15:06346PhilipLeveridge3951 kearney roadlexingtonKY40511United Statespwlever@gmail.com859-227-090306/18/2017SSP-50XLE0 - NormalGreen surge protection led/light no longer active on one side.United Stateshttp://wix.123formbuilder.com/upload_dld.php?fileid=67a1e75a3cc986cb540079bba6642f2ehttp://wix.123formbuilder.com/upload_dld.php?fileid=a5ee01d418ddbf6a9df352b2a9f25539http://wix.123formbuilder.com/upload_dld.php?fileid=c8f886da49cc026bf3e440f9c8956751http://www.progressiveindustries.net/warranty-claim-form71.28.170.132ApprovedSSP-50XL179692011/28/17
58
2017-11-22 11:38:44347KenWesterman28 Moss LaneHollywoodFlorida33021United Stateskenwesterman@hotmail.com954-894-385501/16/2010EMS-PT50CE4 - Line 1 Low VoltageCONSTANT E4 ERROR CODE WHEN CONNECTED TO ANY PEDESTAL

PROVIDED COPY OF WARRANTY CARD, STILL LOOKING FOR BILL OF SALE
United Stateshttps://drive.google.com/file/d/1Mde_s_PtaRyv1rykhxetnKAyVTKQ1wsG/view?usp=sharinghttp://wix.123formbuilder.com/upload_dld.php?fileid=19ce8c88d325407f5dea3e30a43a4d31http://wix.123formbuilder.com/upload_dld.php?fileid=a3cc3bcf772206fdfc3f87564b11c989http://www.progressiveindustries.net/warranty-claim-form74.173.44.22ApprovedEMS-PT50X180062012/04/2017
59
2017-11-22 14:27:12348JeffGuthrie305 1st Ave.Rock FallsIllinois61071United Stateshillselectric@comcast.net815-718-546004/08/2013EMS-PT30CE0 - NormalKeeps turning off at odd times during normal volt and amp draw, below 30 amps.United Stateshttp://wix.123formbuilder.com/upload_dld.php?fileid=97fbf84ca3700a6a189cc627e53afddahttp://wix.123formbuilder.com/upload_dld.php?fileid=6995efbaf8cf1ce5bfa6d74daad9ba82http://wix.123formbuilder.com/upload_dld.php?fileid=1ab520e35235b18ce0d2a87a7ffa96aahttp://www.progressiveindustries.net/warranty-claim-form73.75.214.45ApprovedEMS-PT30X179692111/28/17
60
2017-11-22 21:18:55349ToddDeSaulnier3228 Ace P 1/2 Unit BGalvestonTexas77550United Statestodd.desaulnier@gmail.com949-678-271009/15/2015EMS-PT30CE0 - NormalThe EMS says normal condition and is giving me no error codes, yet, when plugged in power never comes on in the RV. I know about the delay so I have let it sit for up to 30 minutes at numerous different locations. Technical support, Anthony, told me to file a claim for a new unit. The address I am at only accepts packages from private delivery companies like UPS or FedEx. Please let me know if you ship USPS and I will have you send it to general delivery at my local post office. Lastly, I am much more accessible via e-mail if you need to reach me. Thank you & Happy Holidays, ToddUnited Stateshttp://wix.123formbuilder.com/upload_dld.php?fileid=25325c547d96d8eba8d64338521984bbhttp://wix.123formbuilder.com/upload_dld.php?fileid=2c9b4785cc8fd2d99c2346a9be9a6b04http://wix.123formbuilder.com/upload_dld.php?fileid=fcfe554480e5d46be08a919071be28eahttp://www.progressiveindustries.net/warranty-claim-form174.235.10.86ApprovedEMS-PT30X179692311/28/17
61
2017-11-23 15:49:46350DawnSchulze2400 Seasons in the Sun Blvd Site #125MimsFlorida32754United Statesdfschulze@cogeco.ca519-342-060606/14/2013EMS-PT50CE3 - Line 1 High VoltageHigh voltage reading on line #1 every time the unit is plugged into pedestal. Won't allow power into coach. Tried at different campgrounds and pedestals at each campground. Readout screen is also hazyUnited Stateshttp://wix.123formbuilder.com/upload_dld.php?fileid=7dc2cc4723a302f0bfb7dcfa50b4e38bhttp://wix.123formbuilder.com/upload_dld.php?fileid=aa820005dab59bd20f073ffdff04cd3dhttp://wix.123formbuilder.com/upload_dld.php?fileid=3b8a28e15bdb9319b2fbbaf34e9023fdhttp://www.progressiveindustries.net/warranty-claim-form67.8.30.101DeniedNo proof of purchaseNeed receipt
62
2017-11-24 11:59:14351ThomasBarbetta4604 Senac DriveMetairieLouisiana70003United Statestbarbetta@cox.net504-237-364406/15/2016EMS-PT50CE10 - Replace SurgeThis unit trips occasional. Condensation appears in the digital meter. Sounds like liquids are inside this equipment when shaken.United Stateshttp://wix.123formbuilder.com/upload_dld.php?fileid=54e0213317d0c2602cd3f4cc60ded922http://wix.123formbuilder.com/upload_dld.php?fileid=76c65dfd8af10b546c5118ed29c59623http://wix.123formbuilder.com/upload_dld.php?fileid=b73beab20cb6f2e7e623af9223488c6chttp://www.progressiveindustries.net/warranty-claim-form24.252.109.92DeniedNo proof of purchase
63
2017-11-24 16:09:16352WilliamCarleyCollier-Seminole State Park 20200 Tamiami Trail EastNaplesFlorida34114United Statescarley.b.willy@gmail.com808-238-734503/17/2015EMS-PT30C9194628280E0 - NormalOrder Reference #: 109853
See pictures for details. No longer works. Please call me for questions.
United Stateshttp://wix.123formbuilder.com/upload_dld.php?fileid=0d49cd67517a9f5ce3a6442dfae6af80http://wix.123formbuilder.com/upload_dld.php?fileid=db93b921b8e02f2c9ff0b7877b9f7c49http://wix.123formbuilder.com/upload_dld.php?fileid=9dd59058ca3d7e7df2a6b45e7222b8f9http://www.progressiveindustries.net/warranty-claim-form98.208.153.142ApprovedEMS-PT30X179692611/28/17
64
2017-11-25 12:10:53353DawnSchulze2400 Seasons in the Sun Blvd Site #125MimsFL - Florida32754United Statesdfschulze@cogeco.ca519-342-060606/14/2013EMS-PT50CE3 - Line 1 High VoltageHigh voltage reading on line #1 every time the unit is plugged into pedestal. Won't allow power into coach. Tried at different campgrounds and pedestals at each campground. Readout screen is also hazy.United Stateshttp://wix.123formbuilder.com/upload_dld.php?fileid=09e5464cc7baefacef2febdf6bb9acc5http://wix.123formbuilder.com/upload_dld.php?fileid=e3110aa80952a0adb7dfe59e8d0953f9http://wix.123formbuilder.com/upload_dld.php?fileid=8df7f5f5d2c6711b25fd2e9595944c4fhttp://www.progressiveindustries.net/warranty-claim-form67.8.30.101ApprovedEMS-PT50X179692811/28/17
65
2017-11-26 19:43:01354StanSlaughter90 Hugh Woods RdRoxboroNC27574United Statesstan.debbies@yahoo.com919-614-837110/31/2017EMS-HW50CE0 - NormalWired unit up and had no power out of unit. Had press reset button on center of unit for 10 plus seconds for unit to power up. No errors on panel. After an hour or so, unit died again. No power out of unit or on monitor panel. NOTE: Just traded used camper with a 30 A Progressive protector. I also have a ground fault breaker at the panel. New camper has a 50A power cord with a "dog Bone" stepdown 50/30A connected to 30 amp cord. No problems in the past. Connected your office and advised to send unit in.OwnerUnited StatesStanSlaughterhttp://wix.123formbuilder.com/upload_dld.php?fileid=61aa8858e0e1c09ba01bac09dffbeb46http://wix.123formbuilder.com/upload_dld.php?fileid=2f8d3473e27a4d23341a1ed05bcc4e93http://www.progressiveindustries.net/warranty-claim-form67.45.113.69ApprovedEMS-HW50C179692911/28/17
66
2017-12-18 17:27:41465BryanCarbonnell480 N Central BlvdSite F5 PO #2053QuartzsiteAZ85346United Statestechreational@gmail.com928-256-956701/16/2016EMS-PT50CE3 - Line 1 High Voltageproduct was working fine till yesterday. Get reading of 255V on line1 and 80V on line2 at any RV post we plug into. Campground confirms with meter that both lines are at 123V. Tried on several receptacles. Error codes E3 and E6United States
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http://www.progressiveindustries.net/warranty-claim-form
172.58.171.113ApprovedEMS-PT50X181615112/28/2017
67
2017-12-19 12:03:07468Chea
Hale-Hernandez
1234 Veranda WayChesapeakeVA23320United Statescheavinece@aol.com573-382-154710/19/2017EMS-PT50X123459251E10 - Replace SurgeCalled tech support no amperage reading. OK to file for warranty.Afghanistan
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http://www.progressiveindustries.net/warranty-claim-form
172.20.0.89ApprovedEMS-PT50X181337812/21/17
68
2017-12-19 12:38:08469BillJohnson516 Montevale Dr.ChesapeakeVirginia23322United Stateswgjohnson516@verizon.net757-482-360912/30/2015SSP-50XE0 - NormalNo status lights showing. Power into unit has been checked and is correct.United States
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http://www.123formbuilder.com/upload_dld.php?fileid=458cf29a0b9327a46c56a30ec6145276
http://www.progressiveindustries.net/warranty-claim-form
173.50.81.226Denied
69
2017-12-19 13:15:29470KirstenWaldschmidt354 S. 8th StreetSt. HelensOR97051United Stateskb61475@yahoo.com503-201-429403/01/2017SSP-30XE2 - Open GroundOpen Nuetral was actually our error on our system, but that is not one of your choices.United States
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http://www.progressiveindustries.net/warranty-claim-form
107.77.230.232ApprovedSSP-30X181337612/21/17
70
2018-05-22 16:461267Leland Davis41 Diane Dr.Honey BrookPA19344United Stateslelandandruthdavis1@yahoo.com914-841-556008/11/2014SSP-50E2 - Open GroundFaxed in Warranty claim form and emailed POPApproved192570905/22/2018
71
2017-09-13 11:1255HeribertoLebron10806 Amazon Creek PlRiverviewFl33578United Stateshery18@hotmail.com813-830-319312/02/2016SSP-50XLE2 - Open GroundBlue light off.SSP-50XLUnited Stateshttp://www.123contactform.com/upload_dld.php?fileid=332c3947d7737e126cb1fe83dd2a2fcehttp://www.123contactform.com/upload_dld.php?fileid=a340c19c7308722946154c6eda366599http://www.progressiveindustries.net/warranty-claim-form107.72.164.36Approved
72
2017-09-13 11:3456MichaelBlade11 rockmeadow rdwestwoodMA02090United Statesm.blade@live.com978-505-236111/30/2016EMS-PT50CE10 - Replace Surgeerror code E10EMS-PT50CUnited Stateshttp://www.123contactform.com/upload_dld.php?fileid=dc6462cd81c41ad82e4aad419227d514http://www.123contactform.com/upload_dld.php?fileid=a56dc01383a01b9ba6861a0c59513935http://www.progressiveindustries.net/warranty-claim-form66.38.32.52Approved
73
2017-09-13 13:0658RandyMans20210 Hillside DriveRogersMN55374United Statesmansracing@aol.com612-306-538701/09/2013EMS-HW50CE0 - NormalDisplay and switch have come loose from display panelEMS-HW50CUnited Stateshttp://www.123contactform.com/upload_dld.php?fileid=339e8ea2f04afb6e01aeefd56b7826b7http://www.123contactform.com/upload_dld.php?fileid=1194f6696c2568fe7f8bd3f771646fd6http://www.progressiveindustries.net/warranty-claim-form24.7.255.171Approved*Sent customer new display
74
2017-09-13 15:3359dudleyhuber137 western reach rdfarmervillela.71241United Statesdudleyanddiane@att.net318-355-011608/17/2016SSP-50XE0 - Normal
Unit always had 2 green and 2 blue lights on.rnNow it has 2 green and 1 (left side) blue on?
SSP-50XUnited Stateshttp://www.123contactform.com/upload_dld.php?fileid=d33389cbc61e7a3ebe39dd63d6011dc2http://www.123contactform.com/upload_dld.php?fileid=11fbe159e3bacfcedf50224a798d932fhttp://www.progressiveindustries.net/warranty-claim-form24.142.68.98Approved
75
2017-09-13 16:2160VictorEgg61040 Snowberry PlaceBendOR97702United Statesvwe734@gmail.com201-370-801401/03/2016EMS-HW50CE0 - Normal
While the RV was parked at Entegra Coach factory for service, the power cord was disconnected and Coach moved inside for service work; when the electrical cord was reconnected there was no power to coach. After Technician trouble shooting it was determined that the Electrical contactor was at fault because when the EMS Unit was removed from the circuit, power was restored.
EMS-HW50CUnited Stateshttp://www.123contactform.com/upload_dld.php?fileid=4e4195e3ea49bd512cf463f8948fb521http://www.123contactform.com/upload_dld.php?fileid=86ad7a37e59bc6b4588dc0a8ea8f7acehttp://www.progressiveindustries.net/warranty-claim-form24.172.250.218Approved
76
2017-09-13 19:4061Ken Shumate16706 Blackland Prairie DrCypressTexas77433United Stateskenshumate@gmail.com713-408-985407/29/2014EMS-PT30CE10 - Replace Surge
RV was stored in enclosed garage with 20 amp electric service. Have done this successfully for 3 years. When I checked on the RV today (3 miles from our house), there was no AC service to the RV. rnEMS unit was showing normal readings except it showed "E10". Called Tech Support, and Donald recommended I file this warranty claim.rnThank you,rnKen Shumate
EMS-PT30CUnited Stateshttp://www.123contactform.com/upload_dld.php?fileid=fb9519421f4ef93321903a436c56a2echttp://www.123contactform.com/upload_dld.php?fileid=1239945ea355d9a92029544c4fd13e3chttp://www.progressiveindustries.net/warranty-claim-form45.23.219.32Approved
77
2017-09-14 11:5563KevinRoss18 Square Hill Road #58New WindsorNew York12553United States360kgr@gmail.com845-567-395805/28/2016SSP-50XLE0 - Normal
plug protector into pedestal, lights on unit functioning properly, plug RV into protector, all indicator lights go out. tried on second pedestal, with different RV, same results. Tested power at pedestal, seemed to be working properly.
SSP-50XLUnited Stateshttp://www.123contactform.com/upload_dld.php?fileid=7b02ddb55075b15534441c7dd72fc401http://www.123contactform.com/upload_dld.php?fileid=f82e214c1d203c5472aa6aefc90096d3http://www.progressiveindustries.net/warranty-claim-form68.174.53.28Approved
78
2017-09-14 14:2664LarryManley1187 Graves Springs RoadLeesburgGeorgia31763United Stateslmga08@bellsouth.net229-886-423304/28/2016SSP-50XE0 - NormalBlue light on left side does not workSSP-50XUnited Stateshttp://www.123contactform.com/upload_dld.php?fileid=2d587e50b91c827ffefc3dfeeed25be3http://www.123contactform.com/upload_dld.php?fileid=a997b62cd2937321aab9511c271169a0http://www.progressiveindustries.net/warranty-claim-form
108.129.169.223
Approved
79
2017-09-14 16:1865DanielJex3080 Abbottsford RdNorth StreetMichigan48049United Statesdwvljex@comcast.net
810-982-8419; 810-531-3030
04/20/2017EMS-HW50CE2 - Open Ground
No power to trailer. "open ground" code. we have only used for 3 weeks this summer. When top of the unit was removed it had some condensation but no physical signs of rust or corrosion. (only 4 mo old) We have removed the product from the coach.
Pete's Camping Service4631 Lapeer RdKimballMI48074United Stateshttp://www.123contactform.com/upload_dld.php?fileid=5ca6bcd5fbf256b8fa6525f4853d3f50http://www.123contactform.com/upload_dld.php?fileid=44aa4bb169d51049ed3538be96baf860http://www.progressiveindustries.net/warranty-claim-form24.127.93.221Approved
80
2017-09-15 09:4169BrentHill4504 Golf Ridge DriveElktonFL32033United Statesbrentah@msn.com904-347-870207/11/2017EMS-PT50XE0 - Normal
Will not provide any power to 50 amp cord that is connected to travel trailer. Camper cord has 2 blue lights that show power on each leg. When I plug cord directly into power pedastals it works fine, but not when using the EMS. display shows no errors and shows 120 V on both legs at the last 3 campsites but will not provide power. Worked the first 3 camping trips.
EMS-PT50X123457327United Stateshttp://www.123contactform.com/upload_dld.php?fileid=19af218efcd846ed6a4aef4f94d5ac12http://www.123contactform.com/upload_dld.php?fileid=2c6fd45380e666fce374a6e54f710f37http://www.progressiveindustries.net/warranty-claim-form71.197.50.78Denied
*User was not aware of 2m16s delay. Unit is functioning properly.
81
2017-09-15 10:3074DanielO'Brien3916 North Potsdam Ave#3721Sioux FallsSouth Dakota57104United Statesdaninhoa@gmail.com518-817-581505/09/2016EMS-PT30CE0 - NormalThe unit makes a high pitched whining sound when plugged in. It does not happen all the time but it is becoming more frequent and pronounced.United StatesDanielhttp://www.123contactform.com/upload_dld.php?fileid=3957ecb83ea020b07453122c1ac60664http://www.123contactform.com/upload_dld.php?fileid=98c7e50864a00edca221d4dbeb61cf54http://www.progressiveindustries.net/warranty-claim-form173.163.186.190Approved
82
2017-09-15 11:5480RobertMcEnturff1434 FM 1395Wills PointTexas75169United Statesmcsranch@ymail.com214-729-906803/27/2017SSP-50XE0 - Normalgreen and blue lights work on the right side, only the blue light works on the right side.rnno green light on the right side.United StatesRoberthttp://www.123contactform.com/upload_dld.php?fileid=eec1d99cb335b613b28f5a81482dbfc9http://www.123contactform.com/upload_dld.php?fileid=ec8b5e7850c4d5105999a781d150456ehttp://www.progressiveindustries.net/warranty-claim-form107.195.154.83Approved
83
2017-09-15 14:1781GeorgeGradek555 sandy bottom roadErwinTN37650United Statesgl@netscape.com423-330-474804/13/2016EMS-PT50CE3 - Line 1 High VoltageErratic voltage readingsUnited StatesGeorgehttp://www.123contactform.com/upload_dld.php?fileid=2c6207304e97ad306bbe9135ac49cd68http://www.123contactform.com/upload_dld.php?fileid=62fb882bc2e983728f5ae48e68529028http://www.progressiveindustries.net/warranty-claim-form107.77.233.91DeniedWater damage
84
2017-09-15 15:4282RobertArnold132 Minuteman Rd.RidgefieldConnecticut06877United Statesarnold@ntplx.net203-438-081204/23/2016EMS-HW50CE4 - Line 1 Low VoltagePlugged in to 50 amp pedestal at major campground (Scusset Beach Reservation, Sagamore, MA). Came back from bike ride and ac power in camper was off. EMS remote was cycling L1 0, 0A, L2 121, 0A, 60 H, E 4, PE 4. Opened EMS cover and checked input voltages using my DVM. Measured 121 volts both hot lines to neutral. Switched pendant to "OFF" and all ac systems in camper are live. Closed up electrical bay leaving EMS cover off. Later that evening switched pendant to "ON", after delay EMS switched on and showed L1 121, etc. Closed up electrical bay leaving EMS cover off. No problem all evening. In morning the digital clock was blinking showing that power had shut down then returned during the night. rnAfter two days we needed to move to a different camp site at a distant part of the campground. While into the electrical bay to store and deploy the power cord, installed the cover on to the EMS. Upon plugging in to the power pedestal then switching on the pedestal circuit breaker, the EMS came up properly, energizing after an appropriate delay and showed L1 129, 0 A, L2 129, 8 A, 60 H, E0, PE 0. (Our PD9260C converter is powered by L2.) rnWhile having lunch, noted that the ac power had gone away about 30 minutes after we had powered up at the new campsite. Pendant again read L1 0, etcetera. Digital voltmeter came out again and indicated 129 volts on both hot legs relative to neutral. Switched the EMS to "OFF" and proceeded with our day. rnrnThis HW50C EMS was purchased by me from RV Safety Accessories and I self installed the unit. I do not have an established relationship with a "Preferred Installer".United StatesRoberthttp://www.123contactform.com/upload_dld.php?fileid=fdff5e0d84ec3284d3734201155a4a65http://www.123contactform.com/upload_dld.php?fileid=a58acd47875e824597c5911b054bfabbhttp://www.progressiveindustries.net/warranty-claim-form32.216.154.78DeniedContacted multiple times requesting more info, never received reply.
85
2017-09-15 19:1383WardScott105 Valley CourtCobleskillNew York12043United Stateshappytrails@nycap.rr.com518-234-298906/14/2017SSP-50XE0 - NormalThis surge protector does not work consistently. It might work 2-3 hours and then shuts off. This has happened at several different campgrounds while we were traveling. If you have any questions you can email me at happytrails@nycap.rr.com or call me at 518-231-9650. Thank you. Ward ScottUnited StatesWardhttp://www.123contactform.com/upload_dld.php?fileid=169c91c9bc650aa8b7fbcf2033d82f45http://www.123contactform.com/upload_dld.php?fileid=aeb96bb64fca4e0e7e13a3aa134f01dchttp://www.progressiveindustries.net/warranty-claim-form24.25.131.7Approved
86
2017-09-16 10:1084Mike AndersonAnderson59421 Pigeon Point RdBarnesvilleOhio43713United Statesanderson3222@comcast.net740-312-094609/30/2014EMS-PT50CE0 - NormalAttached this unit to my RV shortly after everything was working the power shut off so we checked the breakers all was good so decided to remove the management system and plugged directly into the power source and power was working that was on 9/14/17. The next day moving back to our home location we set up tried the management system again there was no power with it connected so removed it and plugged in directly without the management system and power was a success. I do not see any visual signs of damage to the unit..I hope the photos are enough.United StatesMike Andersonhttp://www.123contactform.com/upload_dld.php?fileid=adf8f6e47c54ba989ae07172d3e8754ahttp://www.123contactform.com/upload_dld.php?fileid=d95e2a6b2196bebe15a48490a8f09761http://www.progressiveindustries.net/warranty-claim-form68.200.127.82Approved
87
2017-09-16 12:4085maywoodward29 avalon drivepalm coastflorida32137United Stateswbm1357@yahoo.com828-399-001109/04/2017SSP-50XE0 - NormalSmall hole located by top right LED.United Statesmayhttp://www.123contactform.com/upload_dld.php?fileid=7977e4cef3c7909c9fb9a1a57dac9168http://www.123contactform.com/upload_dld.php?fileid=378bfbc80e4cd8e84c849f022f591eb1http://www.progressiveindustries.net/warranty-claim-form104.12.15.215Approved
88
2017-09-16 15:1786Thomas P GimmarroGimmarro9126 Clover DriveTemperanceMichigan48182United Statesmgimmarro@yahoo.com734-834-569906/01/2009EMS-PT50CE0 - NormalFor some time, the display has been showing 0 amps even with high load appliances (residential refrigerator, aquahot) running. Today, while cooking in the convection microwave, we had an interruption of power. When we checked the EMS, it showed normal function with no error code, although my coach was now running off the inverter. We reset the breaker at the pedestal and waited for power to pass through the EMS. Our coach continued running off the inverter, and my Alladin system showed that no power source was selected. Removing the EMS from the system, the coach runs off shore power normally. We tried locating our proof of purchase, but cannot find it. We purchased from Dyers RV, I think.United StatesThomas P Gimmarrohttp://www.123contactform.com/upload_dld.php?fileid=7cac289d5592377f040441a26f254a7ahttp://www.123contactform.com/upload_dld.php?fileid=1436964609f475088e1e74fb7c54dd51http://www.progressiveindustries.net/warranty-claim-form70.195.135.111ApprovedUser emailed proof of purchase to christina@progressiveindustries.net.
89
2017-09-17 12:5587ToniLindsay301 Palm Valley Dr EHarlingenTexas78552-8907United Statestalpcl@gmail.com318-613-310508/03/2017EMS-PT30X123459748E10 - Replace SurgeFirst use of unit 09/12/2017 @ Ft. Stockton, Texas RV park. Unit was plugged in correctly and all parameters read within normal range during start up except error code "E-10" was present from the start. The power cord had not been plugged to the RV, and no extension cords were used.United StatesTonihttp://www.123contactform.com/upload_dld.php?fileid=0794e3c4647b8e2086212bf31c4d4e84http://www.123contactform.com/upload_dld.php?fileid=685e4ff44f10da8fbdb3fc25f7bcdacchttp://www.progressiveindustries.net/warranty-claim-form67.164.152.26Approved
90
2017-09-17 16:1388DougSellars137 S. Courtenay Pkwy. #763Merritt IslandFL32952United Statescclark@cocoabeachchamber.com321-615-532304/09/2017SSP-50XLE0 - NormalGreen light burnt out/ not workingUnited StatesDoughttp://www.123contactform.com/upload_dld.php?fileid=9bef7fcbcb5418d7ca587e17a8997d3bhttp://www.123contactform.com/upload_dld.php?fileid=e833bfaddcc01fd10a61de389131eb5ehttp://www.progressiveindustries.net/warranty-claim-form209.114.215.2Approved
91
2017-09-18 10:3989GregStevenson130 Harvey Hill RoadIthacaNY14850United Statesgws154@gmail.com607-227-410012/29/2014EMS-PT50CE0 - Normal* Can't locate a product serial number on the unit. rnUpon plugging unit into a 50 amp outlet at an RV park pedestal, I turned on the breaker and heard a loud arching type sound (buzz, hum type noise.) The unit worked fine on our previous trip in late June 2017. Now, there is nothing when the unit is plugged in and breaker is turned on. There is also a burnt odor detectable at the 50 amp outlet of the unit.United StatesGreghttp://www.123contactform.com/upload_dld.php?fileid=8a3e602d6c89f8bb3b9a6834b75052f7http://www.123contactform.com/upload_dld.php?fileid=47a3bc442980e816dfa150a7bb389de9http://www.progressiveindustries.net/warranty-claim-form70.209.132.137Approved
92
2017-09-18 10:4790JohnZeitlin4612 Zoltan driveTitusvilleFlorida32780United Statesby38ol@zrd.com321-264-324302/10/2017EMS-PT50XE0 - NormalOriginal purchase of HW50C failed 2 times. Replaced with Portable EMS-PT50X last week. When observing the built in display, the amp loading is in error (backwards). A 17amp air-conditioning load on L1 is displayed on the EMS-PT50X during the L2 data information and vice versa. It is a non-serviceable manufacturing defect during production assembly. The current transformers are wired backwards. The only solution is replacement with a properly assembled unit.United StatesJohnhttp://www.123contactform.com/upload_dld.php?fileid=e2f64b09e71dd6ba971103a07d5cb4d5http://www.123contactform.com/upload_dld.php?fileid=b0e766860925089b6da09d68e3d66230http://www.progressiveindustries.net/warranty-claim-form23.112.114.38DeniedThis case is still being discussed with Reese.
93
2017-09-18 10:5591PatriciaSchwenke923 7th AvenueProspect ParkPA19076United Statespjschwenke@gmail.com610-453-042206/26/2017EMS-PT50X123461050E0 - NormalComplete failure. Unit not working at all, no lights or anything when plugged into verified electrical outlet.United StatesPatriciahttp://www.123contactform.com/upload_dld.php?fileid=70df5e59702f3d176f93b7605bd2098dhttp://www.123contactform.com/upload_dld.php?fileid=2db788d4af790a6a80269d4db1e936d7http://www.progressiveindustries.net/warranty-claim-form76.99.247.231Approved
94
2017-09-18 12:1192RonDeGarde2724 Margaret Wallace RdMatthewsNC28105United Statesrdegarde@mac.com704-578-663211/19/2015EMS-PT50CE0 - NormalThe plug on the pigtail is starting to melt. it is melting on one the ground and one of the hot receptacle on the right sideUnited StatesRonhttp://www.123contactform.com/upload_dld.php?fileid=c5f3387fd6272ec8314f2456b568b666http://www.123contactform.com/upload_dld.php?fileid=8ee3e8f0c24efd2ae814057cb8a8f375http://www.progressiveindustries.net/warranty-claim-form174.226.0.219DeniedPT50X $271Melting
95
2017-09-18 12:3893SallyRedline5500 Laura Walker RoadWaycrossGA31503United Statesbandsredline@msn.com610-704-804301/14/2017EMS-PT50CE0 - NormalUnit filled with rain water while plugged in and hanging on pole. Don't recall the code and can't find a serial #. I e-mailed pictures on 9/5 as per your directions at the time. We are full time and would like this matter settled in a timely manner. Thank yournI can not send a picture of the outlet since we are no longer at that park and they were not the directions you gave me when we were there!United StatesSallyhttp://www.123contactform.com/upload_dld.php?fileid=cd15f6b5a50c6e8f20004e1310f88bcahttp://www.123contactform.com/upload_dld.php?fileid=1a0dbb5e149a18f57b3fd62ec59aeab1http://www.progressiveindustries.net/warranty-claim-form24.102.243.143ApprovedEMS-PT50X178480011/9/17Water damage
96
2017-09-18 13:0894BrendaAlton266 Beaver Meadow RoadCooperstownNew York13326United Statesstdx06@gmail.com607-434-861209/14/2017EMS-PT30C123456951E0 - NormalNo Reading, screen is blank, no powerUnited StatesBrendahttp://www.123contactform.com/upload_dld.php?fileid=3c65c3370cbaa80ad61080f3c11ad8f5http://www.123contactform.com/upload_dld.php?fileid=145d01a4f1192491f776bbb7753a448ahttp://www.progressiveindustries.net/warranty-claim-form209.150.254.161Approved
97
2017-09-18 13:1295JimStanley6137 e 350 sElwoodIn46036United Statesj.stanley0514@gmail.com765-480-718502/06/2017EMS-PT30XE0 - NormalScreen is blankUnited StatesJimhttp://www.123contactform.com/upload_dld.php?fileid=8f09b792aa8c7d295c8703cfac17dc79http://www.123contactform.com/upload_dld.php?fileid=c464de0686b26de67ddf6372a3b29cbahttp://www.progressiveindustries.net/warranty-claim-form107.77.233.231Approved
98
2017-09-18 14:2896RichardRutland2678 Main St.NewfaneNew York14108United Statesrut1cor@aol.com716-807-748901/30/2017EMS-PT50X123457606E0 - Normalsheath of wire is coming loose from plug and door is broken, also it has been shutting down my camper and my friends is not at the same camp groundUnited Stateshttp://www.123contactform.com/upload_dld.php?fileid=f5d5b6ea1ff33fd918cf482d73fff628http://www.123contactform.com/upload_dld.php?fileid=6e46416ef7bf8ed4b4d470e1c73a77dfhttp://www.progressiveindustries.net/warranty-claim-form74.77.44.3ApprovedExtra photo of pigtail damage.
99
2017-09-19 09:1697SandyFunderburg12225 Claybird DrOdessaFl33556United Statessfun123@me.com937-244-979406/25/2016EMS-PT50CE3 - Line 1 High VoltageMoisture inside windowUnited StatesSandyhttp://www.123contactform.com/upload_dld.php?fileid=70dd0e53a0e69f296db0d63b655f36e9http://www.123contactform.com/upload_dld.php?fileid=505b39789be62027859266f5e3743c80http://www.progressiveindustries.net/warranty-claim-form173.169.6.114DeniedWater damage
100
2017-09-19 10:3098SuzanRitter8830 Park Byrd rdLakelandFlorida33810United Statessjrrsr70@gmail.com863-581-200805/16/2016EMS-PT50CE0 - NormalNO error code will show, because Digital meter display is dark, NOT working at all.United StatesSuzanhttp://www.123contactform.com/upload_dld.php?fileid=4fbccd2ff5908d24fb2bde52b5cc8800http://www.123contactform.com/upload_dld.php?fileid=1adae45dcc07789ab78590bc12a6021dhttp://www.progressiveindustries.net/warranty-claim-form70.127.58.50Approved
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