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RACI matrix:
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RResponsible
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AAccountable
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CConsulted
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IInformed
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CEOCOODispatch Manager Accounting Manager Safety manager Fleet ManagerIT Manager Fuel Manager
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PROJECT DELIVERABLE / ACTIVITY
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1. STRATEGIC LEADERSHIP
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Company Vision & Strategic PlanningARIIIIII
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Daily Operations OversightIARCCC
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Budget Planning & Financial ControlACIIRC
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Performance Analysis & KPI ReportingARCCCCCC
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2. DISPATCH OPERATIONS
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Load Booking & Rate NegotiationsIIAICC
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Driver Communication & CoordinationIACC
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Rate Confirmation Creation & DistributionIRA
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Load Tracking & Customer UpdatesIACIC
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BOL & POD Document ProcessingRCA
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TMS Load Status ManagementACR
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Detention & Accessorial Claims Processing
IRA
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Claims & Damage ReportingIIRCA
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3. SAFETY & COMPLIANCE
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Safety Policy Development & Implementation ACIRC
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Driver Recruitment & HiringACCRIC
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Driver Qualification File (DQF) ManagementICAIC
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DOT Physical & Drug Testing ManagementIICAIC
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Safety Training & Education Programs IICAC
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Accident Investigation & Reporting
IICACC
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HOS Monitoring & DOT ComplianceICAR
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Insurance Claims Management
ICIRAC
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4. ACCOUNTING & FINANCE
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Customer Invoicing & BillingIICAR
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Accounts Receivable Management ICCA
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Driver Payroll & Settlement ProcessingIICACR
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Operating Expense ManagementICIIACC
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Tax Compliance & Reporting (IRS, IFTA, etc.)AIRC
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Financial Reporting & Analysis
ACIIRII
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5. FLEET MAINTENANCE & OPERATIONS
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Preventive Maintenance SchedulingIICCIA
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Equipment Condition Monitoring ICCA
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DOT Inspections & Annual InspectionsIICCA
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Vehicle Registration & Permits (IRP, etc.)IICCA
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Fuel Efficiency Monitoring & Optimization
IICCCA
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6. IT & TECHNOLOGY (Optional)
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TMS & ELD System SupportIICCCCA
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Data Security & Backup ManagementICIICIA
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End-User Technical SupportICCCCA
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FMCSA Portal & Electronic FilingIICCCCA
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7.FUEL MANAGEMENT (Optional)
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Fuel Card Administration & LimitsIICCCA
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Fuel Cost Analysis & ReportingIIICCA
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Route Planning for Fuel OptimizationICCCA
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IFTA Quarterly Reporting Support IICRCA
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