COC122_2021 ISSUES AND CONCERNS_ as of Sept 2022.xlsx

	A	B	C	D	E	I
1	MONITORING OF STAKEHOLDERS' ISSUES AND CONCERNS (COC 122)
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3	Issues and Concerns Identified		Action Plan	Target Date	Assigned Person	Status as of June 30, 2022
4	Information and Communications
5	1	Limited source of information due to weak signal	Coordinate with LGU on the possibility of improving Telco services in the area	June 2022	ERD/ MISD	Done. Smart Telco constructed a tower in Brgy Villaluz in December 2021. Smart Signal is stronger than Globe in the area
6	2	The staff uses "deep" English words when communicating	Continue to speak Tagalog and use the vernacular language-Ilocano in communicating with the locals	All year round	ICP/ERD/PDD	ICP staff uses Tagalog and Ilocano in communicationg with the locals
7	Facilities
8	1	Some signages are inconspicuous and not clear	Put up a bigger and clearer company signage	May 2022	JRL and MIN	Done. Installed new office signage
9	2	Office has small space	Re-organize the office to make it more spacious	May 2022	JRL, MIN and CCV	Done.
10	3	Provide additional security	Discuss this concern to PDD and HSSED	May 2022	PDD and HSSED	Done. ICP Driver also serves as Security
11	Overall Recommendations from Stakeholders
12	1	Provide more scholarship opportunities	Determine out of school youth rate in the community and assess their needs (i.e. Skills training) for 2023 WPB	August 2022	MIN and CCV
13	2	Increase allowance	Re-assess with the current inflation rate and comparison with other scholarship program benefits provided locally	3rd quarter of 2022	MIN	BRO Scholarship of Provincial Government of Isabela provides 3,000/sem for its scholars
14	3	Conduct more activities for the scholars	Facilitate Scholars recognition program, team building activity and community work	3rd quarter of 2022	MIN and CCV	Submitted scholars venue canvass to head office
15	4	Provide school supplies and book allowance for college scholars	School supplies for high school scholars are provided every year.	3rd quarter of 2022	MIN
16	5	Provide more livelihood projects to the community	Coordinate with existing rural women groups in Benito Soliven to determine their needs and provide capacity building to Casalatan Women's Association	4th quarter of 2022	ICP/ERD
17	6	Give fair scholarship opportunities	Inform PDD to to present COC122 project updates to LGU Cauayan City to justify the priority given to Benito Soliven students applying for scholarship	3rd quarter of 2022	ERD/PDD
18	7	Hire more staff	This will depend on ICMPP Project progress		PDD
19	8	Meet with the scholars weekly	Continuing. Scholars have limited face to face classes and online class. Thus, they are only convened for meeting once a month	All year round	MIN	Done. Provides scholars useful information through messenger. Three times a week (i.e. PNOC EC scholarship announcements, Other scholarship programs, Free webinars, Part time job opportunities)
20	9	Distribute allowance on time	Distribution of allowance will be through LBP bank transfers and Gcash	All year round	MIN	Done. January to June (SY 2021-2022) allowance were distributed on time
21	10	Improve facilities	Continue ICP Office maintenance and its cleanliness	All year round	ICP staff
22	11	Focus on the scholars who are also farmers	Continue to assess scholarship applicants financial status	August 2022	ERD and ICP
23	Recommendations for Staff and Organization
24	2	Make a page for answering queries and concerns	Include the recommendation on PNOC EC website	3rd quarter of 2022	ERD/MISD
25	1	Distribute allowance on time	Endorse scholars to open personal LBP and GCash accounts. Streamline the process of scholars release of allowance	2nd Quarter of 2022	ICP/ERD	Assisted 23 scholars in their online LBP account opening application and gave them a copy of Scholarship certification needing as a supporting document Allowances are distributed on time for SY 2021 - 2022
26	3	Treat each scholar fairly	Continue to be fair to all by being informative and transparent to all stakeholders	Everyday	ICP/ERD/PDD
27	Recommenations for Complaints Handling and Recordkeeping
28	1	Ensure the safety of record files	Continuing	All year round		All files are orgnaized and well kept
29	Recommendations for Information and Communication
30	1	Provide free load to the scholars	College and Senior High schools scholars receives 2,000 and 1,500 allowance every month for their school needs	All year round	PDD/ERD
31	2	Use simple words when communicating with the stakeholders	Continuing	All year round	ICP/ERD/PDD	ICP staff uses Tagalog and Ilocano in communicationg with the locals
32	3	Post announcement on Facebook	PNOC EC has no official Company Facebook Page. Announcements to be dissiminated through messenger and SMS	All year round	ICP/ERD	Scholars are all informed through phone calls, SMS and messenger chat
33	Recommendations for WEBSITE
34	1	Upload the projects and announcements of the organization
35	2	Make the website more user-friendly
36	3	Distribute the website link for a wider audience
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38		Prepared by:	Reviewed by:	Noted and Approved by:
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