Solutions 2019 Session Schedule
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Sessions in Red are new this year or have updated content – Including the Current Version of Service Assistant (SA4)

New to Real Green? Your recommended learning track sessions are noted with: **

Session schedule is under construction: dates and times are subject to change.
Registered Attendees will have access to the Solutions 2019 Event App.
Download the app and access all presentations during the event, view the most up to date schedules, receive event news, alerts and app user only specials, connect with other attendees, get answers to conference questions, and more during the conference!
Attendees, watch your emails this Fall for a download link and an app "Getting Started" PDF from Real Green Systems and DoubleDutch or
download at: RealGreen.com/going-2-solutions.
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The Pavilion
(Tent Building Across from Breckenridge Building)
(750 Banquet)
Indian/Bird/
Sawyer/Long Key (650)
(Off Main Lobby)
Tarpon Key (250)
(Off Main Lobby)
Banyan/Citrus (160)
(Back Hall thru Breezeway)
Sabal
(80)
(Back Hall thru Breezeway)
Palm (80)
(Back Hall thru Breezeway)
Jasmine
(80)
(Back Hall thru Breezeway)
Glades
(80)
(Back Hall thru Breezeway)
Sawgrass
(90)
(Back Hall thru Breezeway)
Banyan Breezeway - 1 (80)
(Breezeway)
Banyan Breezeway - 2 (80)
(Breezeway)
Blue Heron (110)
(Rear of Main Bldg.)
Snowy Egret (80)
(Rear of Main Bldg.)
Royal Tern
(90)
(Rear of Main Bldg.)
Horizons East
(100)
(Breckenridge Building Accross from Pavillion Tent)
Horizons West
(150)
(Breckenridge Building Accross from Pavillion Tent)
3
Meals,
General Sessions
Trade Show ExhibitsSA5
Transitioning from SA4 to SA5
What to expect
Leaders,
Business Owners,
Sales
Industry EducationDigital MarketingMobile LiveIndustry EducationSA4 BootcampIndustry Education
4
Sunday
5
12:00 PMGolf - Shotgun Start at Bardmoor Golf & Tennis Club (Transportation provided to and from Bardmoor – 10:30AM)
6
7:00 PM – 9:00 PMWelcome Reception - Catch up with old friends and make new ones. Enjoy lite bites, desserts and drinks.
7
Monday
8
7:00 AM – 8:00 AMIn Pavilion - Breakfast
9
7:45 AM - 8:45AMIn Pavilion - Welcome Address - Joe Kucik, Don Brown
10
9:00 AM - 10:00 AMIn Pavilion - Keynote Address with Marcus Sheridan : The Trusted Leader – Become the voice of trust in your industry and company.
11
10:15 – 11:00 AM Trade Show Opens @
10:00 AM
What to expect when transitioning to SA5 from SA4
Steve Katz
REAL GREEN SYSTEMS
Achieve Aggressive Growth with Proven Marketing & Sales Strategies
(Joe Kucik)
Production Equipment: Proper Selection & Scalability for your business
(George Kinkead
TURFCO)
Networking: Getting the most from your Solutions Experience!
(Brian Bacigalupo)
**
The Big Picture: Build for Success
(Tim Romish & TBD)
Increasing Customer Referrals with Referral Assistant
(Carl Lainesse)
Why you need Routing Assistant: LIVE
(Cliff Reedy)
**
Administration & Security
(Jack Brown)
**
Your Soil: Read it, Understand it, Feed it
(John Perry
GREENE COUNTY FERTILIZER CO.)
The Finances of Lawn Care: What every business owner needs to know
(Dan Gordon
TURF BOOKS)
SA4 Parameters 101
(Elizabeth Hlavaty)
**
What's New in the Command Center
(Dave Prevost)
Crucial Conversations and Door-to-Door Sales Workshop
(90-Minutes)
12
11:15 – 12:00 PMImproved Payment Features
(Mike Carden
REAL GREEN SYSTEMS)
PEER PANEL DISCUSSION: Improve cash flow and convenience for your customers
(Beth Berry - Discussion Moderator)
Aeration: Tips, Tricks, Technology & 20 Yrs of Lessons Learned to Maximize Profit
(Richard Clark
BILLY GOAT IND.)
Work Orders in SA4 & SA5: LIVE
(Joe Kinnear)
**
The Big Picture: Engage for Results
(Tim Romish & TBD)
Direct Mail that Works for New Sales & Upsells
(Mike Dauer)

Leading the Next Generation: It's More Than Managing Millennials
(Kevin Laylock
FMC CORPORATION)
Estimates
(Jack Brown)
**
Pre-Emergents and why they're not working anymore
(Matt Martin
CARBON EARTH CO/THE GRASS FACTOR)
Customer Assistant Websites: Introduction & Basics
(Joe McPhail)
SA4 Parameters 201
(Elizabeth Hlavaty)
**
EDDM 2019
(Dave Boulter)
13
12:00 – 1:00 PMIn Pavilion - Lunch - Tradeshow Open
14
1:15 PM – 2:00 PM Trade Show
Closes @
6:00 PM
GEO Coding & Routing (Visual Route Designer): LIVE
(John Wright
REAL GREEN SYSTEMS)
Selling in the Off-Season
(Joe Kucik)
Warm Season Post Emergent Weed Control
(Rod Marquardt - NUFARM)
SA4 Reports
(Dan Wellbaum)
Marketing Toolbox
(Dave Prevost)
Automated Marketing Assistant for Beginners
(Carl Lainsesse)
Workshop: Lawn Care Pesticide Safety & Handling: How It's Done and Tales From The Dark Side
(Bob Mann
NALP DIRECTOR OF STATE AND LOCAL GOVERNMENT RELATIONS)
Work Orders
(Rick Sekmistrz)
Liquid (Chemical) Aeration and Thatch Control
(John Perry
GREENE COUNTY FERTILIZER CO.)
SA4: I Didn't Know That!
(Peter Brown)
SA4 Parameters 301
(Elizabeth Hlavaty)
**
Ways to Improve Collections
(Andy Yavello
AMERICAN PROFIT RECOVERY)
INTERACTIVE WORKSHOP: Plan Your Brand & Marketing
(Brian Bacigalupo)
Operations Reports for Owners/Managers
(Ken White
HOME TOWN)
15
2:15 PM – 3:00 PMPEER DISCUSSION: How to successfully plan and manage growth
(Discussion Leaders: Joe Kucik, Don Brown, Beth Berry)
TBD
(Troy Blewett
SCHILLER GROUNDS CARE)
Utilities: SA4 & SA5
(Steve Katz)
**
The Big Picture: Analyze for Profit
(Tim Romish & TBD)
Automated Marketing Assistant: Advanced Users
(Carl Lainesse)

Hardware, Printing, Forms
(Jack Brown)
Managing Sedges once and for all
(Matt Martin
CARBON EARTH CO/THE GRASS FACTOR)
Year-End Procedures: Properly Close Out Your Year
(in SA4 & SA5)
(Peter Brown)
SA4 Customer Entry Screens 101
(Elizabeth Hlavaty)
**
Value of Stand-on Application & Aeration Equipment
(Andy Walters
EXMARK)
Motivating and Retaining Talent PT 1
(Tina Bacigalupo
REACH FOR YOUR LIFE COUNSELING AND CONSULTING)
16
3:15 PM – 4:00 PMRouting: LIVE
(Brian Wareck
REAL GREEN SYSTEMS)
**
CODE RED: How to save a customer before they cancel
(Beth Berry)
Soil Sampling: Why you should sample & how to accurately read the results
(Mike Hall
SPECTRUM ANALYTIC)
Commission Reports
(Thom Boersma)
Leads Galore!
(Tim Romish & TBD)
Master ALL Growth Data: Cancels, Past Estimates, Neighbors
(Mike Dauer)
Routing 201 in SA4:
GEO Coding & Visual Route Designer (an expanded view)
(John Wright)
Why Choose Mobile Live (for non-users)
(Brian Bacigalupo)
The Fertility Program: Integration of Soil & Plant Nutrition
(John Perry
GREENE COUNTY FERTILIZER CO.)
Mail Merge
(Peter Brown)
SA4 Customer Entry Screens 201
(Elizabeth Hlavaty)
**
Digital Direct MailUsing IP Targeting
(Dave Prevost)
Recruiting & Hiring the Right People
(Brad Leahy
BLADES OF GREEN)
Motivating and Retaining Talent PT 2– A Happy Worker is a Productive Worker
(Tina Bacigalupo
REACH FOR YOUR LIFE COUNSELING AND CONSULTING)
17
4:15 PM – 5:00 PM1-Step Sales (Measurement Assistant w/SA5) LIVE
(Brian Wareck
REAL GREEN SYSTEMS)
**
Nurturing Accountability & Building a Succesful Business
(Don Brown)
Proper Protocols for Chemical Accidents and Spills
(Jim Hartwick
- HERSCH'S LAWN SPRAY)
Harnessing the power of SA4 and QuickBooks to increase Profit
(Katie Clark
TURF BOOKS)
How to Sell to the Digital Customer
(Tim Romish & TBD)
PANEL DISCUSSION: Automated Marketing Assistant: Discover what others are doing and how to duplicate their success
(Carl Lainesse)
Bait (Service) Stations
(Rick Sekmistrz)
Herbicide Resistance
(Matt Martin
CARBON EARTH CO/THE GRASS FACTOR)
Door-2-Door Sales Campaigns That Work!
(Ken White
HOME TOWN)
SA4 Customer Entry Screens 301
(Elizabeth Hlavaty)
**
Marketing Success: Build a Successful Marketing Plan
(Dave Boulter)
18
5:15 PM – 6:00 PMScheduler: LIVE
(Joe Kinnear
REAL GREEN SYSTEMS)
**
Skirt Boss 2.0: Woment in the Green Industry
(Beth Berry)
Quick Fit Scheduling
(Steve Katz)
Scheduler (SA4): LIVE
(Dan Wellbaum)
Repeat: Leads Galore!
(Tim Romish & TBD)
REPEAT: Customer Assistant Websites: Introduction & Basics
(Joe McPhail)
(CHRISTMAS DECOR)Optimize for Success
(John Wright)
Social Media Branding with Video and more
(John Perry: GREENE COUNTY)
Matt Martin: CARBON EARTH CO
Allyn Hane: THE LAWN CARE NUT)
TOP 10 BEST PRACTICES: What all Companies Should Know
(Fredric Haskett
THE HARVEST GROUP)
SA4 Invoices
(Elizabeth Hlavaty)
**
Automated Calling Campaigns
(Mike Carden)
19
Vegas Nite
7:30 PM - 10:00 PM
In Pavilion, Portico & Horizons - It's been a long day. Let the good times roll at Real Green's Vegas Night - Island Style! 2 rooms of fun and entertainment! Gamble the night away with Joe Bucks in the casino for a chance to win some fabulous prizes! Bet on the Crab Races! There will be music, lite bites, desserts, drinks, and more! Visit the caricature artist, photo booth, fortune teller. Feel the tropical beat with a steal drum muscian and more. Come out and join in the fun!
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Tuesday
21
7:00 AM – 8:00 AMIn Pavilion - Breakfast
22
8:00 AM – 9:00 AMCustomer Spotlight Presentations and Panel Discussion
23
9:15:00 AM – 10:00 AM Trade Show Opens @
9:00 AM
REPEAT: What to expect when transitioning to SA5 from SA4
Steve Katz
REAL GREEN SYSTEMS
Net Promoter Score: The measure of your success
(Beth Berry)
Choosing the right equipment to fit your business & maximize profits - a PermaGreen Perspective
(Dan Shiplov - PERMAGREEN)
REPEAT: Harnessing the power of SA4 and QuickBooks to increase Profit
(Katie Clark
TURF BOOKS)
REPEAT: Marketing Toolbox
(Dave Prevost)
REPEAT: Master ALL Growth Data: Cancels, Past Estimates, Neighbors
(Mike Dauer)
Government Relations Outlook: What issues do you need to be aware of in the coming year that will affect your ability to provide lawn care services to your customers?
(Bob Mann
NALP DIRECTOR OF STATE AND LOCAL GOVERNMENT RELATIONS)
Advanced Features
(John Wright)
Department of Agriculture Compliance: Why it's not to be feared
(Josh Weaver
BIO GREEN USA/GREENE COUNTY FERT. CO.)
Train the Trainers: How to ensure quality training in your company
(Fredric Haskett
THE HARVEST GROUP)
SA4 Production Entry
(Elizabeth Hlavaty)
**
Customer Assistant Websites: 201 Building on the basics
(Craig Dalessandro)
Duane Cashin 2-Hour Workshop:
Creating a successful Sales Process for Your Busines
General Ledger
(SA4 & SA5)
(Peter Brown)
**
24
10:15 AM – 11:00 AMSA5 Tips & Tricks to Increase Productivity
(Mike Carden
REAL GREEN SYSTEMS)
Improve Customer Service with Better Routing Strategies
(Joe Kucik)
REPEAT: Production Equipment: Proper Selection & Scalability for your business
(George Kinkead
TURFCO)
REPEAT: Scheduler (SA4): LIVE
(Dan Wellbaum)
REPEAT: Leads Galore!
(Tim Romish & TBD)
REPEAT: Soil Sampling: Why you should sample & how to accurately read the results
(Mike Hall
SPECTRUM ANALYTIC)
REPEAT: (CHRISTMAS DECOR)What's New & iOS
(Rich Sekmistrz)
* The Fertility Program: Integration of Soil and Plant Nutrition
(John Perry
GREENE COUNTY FERTILIZER CO.)
Operations Reports for Owners/Managers
(Ken White
HOME TOWN)
SA4 Payments & Adjustments
(Elizabeth Hlavaty)
**
REPEAT: Ways to Improve Collections
(Andy Yavello
AMERICAN PROFIT RECOVERY)
The Call Log
(SA4 & SA5)
(Peter Brown)
**
25
11:15 AM – 12:00 PMREPEAT: 1-Step Sales (Measurement Assistant w/SA5) LIVE
(Brian Wareck
REAL GREEN SYSTEMS)
REPEAT: Nurturing Accountability & Building a Succesful Business
(Don Brown)
REPEAT: Proper Protocols for Chemical Accidents and Spills
(Jim Hartwick
- HERSCH'S LAWN SPRAY)
REPEAT: SA4 Reports
(Dan Wellbaum)
REPEAT: How to Sell to the Digital Consuker
(Tim Romish & TBD)
Neighbor Production Postcards for New Sales All Year
(Mike Dauer)
REPEAT: Government Relations Outlook: What issues do you need to be aware of in the coming year that will affect your ability to provide lawn care services to your customers?
(Bob Mann
NALP DIRECTOR OF STATE AND LOCAL GOVERNMENT RELATIONS)
Mobile Live Q&A
(Jack Brown,
Rich Sekmistrz,
John Wright)
* Herbicide Resistance
(Matt martin
CARBON EARTH CO/THE GRASS FACTOR)
REPEAT: Operations Reports for Owners/Managers
(Ken White
HOME TOWN)
SA4 Statements
(Elizabeth Hlavaty)
**
REPEAT: Value of Stand-on Application & Aeration Equipment
(Andy Walters
EXMARK)
Creatuing a Healthy Company Culture
(Brad Leahy
BLADES OF GREEN)
REPEAT: Harnessing the power of SA4 and QuickBooks to increase Profit
(Katie Clark
TURF BOOKS)
26
12:00 PM – 1:00 PMIn Pavilion - Lunch – Trade Show Open
27
1:15 PM – 2:00 PM Trade Show Closes @
6:00 PM and Reopens @
6:30 PM
SA5 Reports
(Dan Wellbaum
REAL GREEN SYSTEMS)
REPEAT: CODE RED: How to save a customer before they cancel
(Beth Berry)
REPEAT: Quick Fit Scheduling
(Steve Katz)
REPEAT: Work Orders in SA4 & SA5: LIVE
(Joe Kinnear)
**
REPEAT: The Big Picture: Byild for Success
(Tim Romish & TBD)
REPEAT: Direct Mail that Works for New Sales & Upsells
(Mike Dauer)
REPEAT: Routing 201 in SA4:
GEO Coding & Visual Route Designer (an expanded view)
(John Wright)
REPEAT: Why choose Mobile Live? (For non-users)
(Rich Sekmistrz)
**
* Your Soil: Read it, Understand it, Feed it
(John Perry
GREENE COUNTY FERTILIZER CO.)
Brain Power! The Power of Self-Awareness
(Tina Bacigalupo
REACH FOR YOUR LIFE COUNSELING AND CONSULTING)
SA4 Call Log
(Elizabeth Hlavaty)
**
REPEAT: What's New in the Command Center
(Dave Prevost)
Duane Cashin 2-hour workshop:
How to Manage Your Sales Process to Ensure Success
REPEAT: SA4: I Didn't Know That!
(Peter Brown)
28
2:15 PM – 3:00 PMParameters
(Joe McPhail
REAL GREEN SYSTEMS)
**
Multi-Generational Makreting: Boomers and X-ers and Millennials – Oh my!
(Beth Berry)
REPEAT: Aeration: Tips, Tricks, Technology & 20 Yrs of Lessons Learned to Maximize Profit
(Richard Clark
BILLY GOAT IND.)
REPEAT: Utilities: SA4 & SA5
(Steve Katz)
**
REPEAT: The Big Picture: Engage for Results
(Tim Romish & TBD)
REPEAT: PANEL DISCUSSION: Automated Marketing Assistant: Discover what others are doing and how to duplicate their success
(Carl Lainesse)
REPEAT: Hardware, Printing, Forms
(Jack Brown)
* Pre-Emergents and why they're not working anymore
(Matt martin
CARBON EARTH CO/THE GRASS FACTOR)
REPEAT: The People Dilemma: Cultivating Your Team
(Fredric Haskett
THE HARVEST GROUP)
SA4 Letters & Reports 101
(Elizabeth Hlavaty)
**
REPEAT: Digital Direct MailUsing IP Targeting
(Dave Prevost)
REPEAT: Year-End Procedures: Properly Close Out Your Year
(SA4)
(Peter Brown)
29
3:15 PM – 4:00 PMInvoices
(Mike Carden
REAL GREEN SYSTEMS)
**
REPEAT: PEER PANEL DISCUSSION: Improve cash flow and convenience for your customers
(Beth Berry - Discussion Moderator)
Cool Season Post Emergent Weed Control Solutions
(Jamie Heydinger - NUFARM)
REPEAT: Commission Reports
(Thom Boersma)
REPEAT: The Big Picture: Analyze for Profit
(Tim Romish & TBD)

REPEAT: Leading the Next Generation: It's More Than Managing Millennials
(Kevin Laylock
FMC CORPORATION)
Workshop: Lawn Care Pesticide Safety & Handling: How It's Done and Tales From The Dark Side
(Bob Mann
NALP DIRECTOR OF STATE AND LOCAL GOVERNMENT RELATIONS)
REPEAT: Bait (Service) Stations
(Rick Sekmistrz)
* Liquid (Chemical) Aeration and Thatch Control
(John Perry
GREENE COUNTY FERTILIZER CO.)
Marketing Math for Operators/Marketers: How to assess the success or failur of a campaign
(Dan Gordon
TURF BOOKS)
SA4 Letters & Reports 201
(Elizabeth Hlavaty)
**
REPEAT: Ways to Improve Collections
(Andy Yavello
AMERICAN PROFIT RECOVERY)
REPEAT:
INTERACTIVE WORKSHOP: Plan Your Brand & Marketing
(Brian Bacigalupo)
InfoHub
(BRIGGS & STRATTON)
30
4:15 PM – 5:00 PMQ&A + LIVE DEMO
(TBD
REAL GREEN SYSTEMS)
REPEAT: PEER DISCUSSION: How to successfully plan and manage growth
(Discussion Leaders: Joe Kucik, Don Brown, Beth Berry)
REPEAT: Choosing the right equipment to fit your business & maximize profits - a PermaGreen Perspective
(Dan Shiplov - PERMAGREEN)
TBD
(Troy Blewett
SCHILLER GROUNDS CARE)
REPEAT: Marketing Toolbox
(Dave Prevost)
REPEAT: Automated Marketing Assistant for Beginners
(Carl Lainsesse)

REPEAT: Estimates
(Jack Brown)
* Managing Sedges once and for all
(Matt Martin
CARBON EARTH CO/THE GRASS FACTOR)
REPEAT: Operations Reports You Need
(Ken White
HOME TOWN
SA4 Q&A
(Elizabeth Hlavaty)
**
REPEAT: EDDM 2018
(Dave Boulter)
REPEAT: Mail Merge
(Peter Brown)
31
5:15 – 6:00 PMCustomer Loyalty Begines with Your Staff
(Joe Kucik)
PCI Compliance to Protect Your Business: What you need to know & rules to use in your business
(Joe McPhail)
ROUNDTABLE DISCUSSION:
Digital Marketing: How to make it work for Lawn Care
(Discussion Leaders:
Tim Romish & TBD)
REPEAT: Automated Marketing Assistant: Advanced Users
(Carl Lainesse)
Recruiting & Hiring the Right People
(Brad Leahy
BLADES OF GREEN)
REPEAT: Optimize for Success
(John Wright)
* Department of Agriculture Compliance: Why it's not to be feared
(Josh Weaver
BIO GREEN USA/GREENE COUNTY FERT. CO.)
REPEAT: Train the Trainers: How to ensure quality training in your company
(Fredric Haskett
THE HARVEST GROUP)
REPEAT: Automated Calling Campaigns
(Mike Carden)
ROUNDTABLE DISCUSSION:
International Lawn Care: North American and European Industry Leaders shared learning
(Dicussion Leader: Brian Bacigalupo)
InfoHub
(BRIGGS & STRATTON)
32
Vendor Reception
6:30 PM – 8:00 PM
Indian/Bird/Long/Sawyer Key & Lobby - Trade Show Open with a sponsor prize raffle. Be sure to get your passports stamped at each vendor booth - including Real Green! Buffet dinner and beverages provided.
Get to know the Solutions 2018 Event Sponsors, enter the raffle and you could win some valuable prizes! Raffle begins PROMPTLY at 7:15PM
33
Wednesday
34
7:00 AM – 8:00 AMIn Pavilion - Breakfast
35
8:00 AM – 9:00 AMNALP Panel Discussion
36
9:15 AM – 10:00 AM Trade Show Opens @
9:00 AM
REPEAT: What to expect when transitioning to SA5 from SA4
Steve Katz
REAL GREEN SYSTEMS
REPEAT: CODE RED: How to save a customer before they cancel
(Beth Berry)
REPEAT: PCI Compliance to Protect Your Business: What you need to know & rules to use in your business
(Joe McPhail)
REPEAT: The Big Picture: Build for Success
(Tim Romish & TBD)
REPEAT: PANEL DISCUSSION: Automated Marketing Assistant: Discover what others are doing and how to duplicate their success
(Carl Lainesse)
REPEAT: What's New & iOS
(Rich Sekmistrz)
Q&A
(John Perry: GREENE COUNTY)
Matt Martin: CARBON EARTH CO
Josh Weaver: Bio Green USA)
REPEAT: Brain Power! The Power of Self-Awareness
(Tina Bacigalupo
REACH FOR YOUR LIFE COUNSELING AND CONSULTING)
REPEAT: Customer Assistant Websites: 201 Building on the basics
(Craig Dalessandro)
REPEAT: General Ledger
(SA4 & SA5)
(Peter Brown)
**
37
10:15 AM – 11:00 AMREPEAT: SA5 Reports
(Dan Wellbaum
REAL GREEN SYSTEMS)
REPEAT: The Big Picture: Engage for Results
(Tim Romish & TBD)
REPEAT: Advanced Features
(John Wright)
REPEAT: TOP 10 BEST PRACTICES: What all Companies Should Know
(Fredric Haskett
THE HARVEST GROUP)
REPEAT: EDDM 2019
(Dave Boulter)
REPEAT: The Call Log
(SA4 & SA5)
(Peter Brown)
**
38
11:15 AM – 12:00 PMREPEAT: SA5 Tips & Tricks to Increase Productivity
(Mike Carden
REAL GREEN SYSTEMS)
REPEAT: The Big Picture: Analyze for Profit
(Tim Romish & TBD)
REPEAT: Q&A
(John Wright,
Rick Sekmistrz,
Jack Brown)
39
12:15 PM – 1:00 PM Trade Show Closes @
1:00 PM
REPEAT: Q&A + LIVE DEMO
(TBD
REAL GREEN SYSTEMS)
REPEAT: ROUNDTABLE DISCUSSION:
Digital Marketing: How to make it work for Lawn Care
(Discussion Leaders:
Tim Romish & TBD)
REPEAT: Administration & Security
(Jack Brown)
40
Conference Ends at 1:00PM
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