| A | B | C | |
|---|---|---|---|
1 | CX-ROI Calculators 💵 | ||
2 | What's CEXy? | ||
3 | |||
4 | Calculator | What it is calculating | |
5 | Linking NPS to financial performance | Incremental value obtained from increasing your promoters | See Here |
6 | Contact Centre Optimisation - AHT & Channel Mix | Cost savings obtained by reducing contact length or modifying channel mix | See Here |
7 | Optimise conversion funnels | Increased revenue obtained from optimising your conversion funnel | See Here |
8 | Reducing Frontline Agent Churn | Saving costs by reducing the amount of agent turnover | See Here |
9 | Improving First Contact Resolution (FCR) | Cost savings obtained by preventing repeat contacts | See Here |
10 | Earned Growth Rate | The sustainable growth of your business via retention & referrals | See Here |
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13 | © What's CEXy - https://cx-trends.beehiiv.com/ | ||