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Branches Opened or Refitted in The Past 12 Months
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Alarm Count (over 20 calls)Branch CodeBranch NameSystem TypeBranch AgeAverage AvailabilityFull Replacement YearOps GroupAlarms DescriptionNEXT Controls CommentsAttendance Required? (Yes-No)Repeat CounterCurrent ContractorCONTRACTORS Comments & Next StepsBU Number
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23W131New MaldenWater Cooled< 12 Months99.372034D• High temperature alarms: System 101.
• Low temperature alarms: System 018.		• System 101-102 running closer to the setpoint and alarming following defrost.
• System 018 has a faulty product probe.

Attendance required. 		Yes2Ryan JaybergSys 101/102 Engineer attended 23/05 No Call required BU Provided / Sys 18 Engineer attended 23/05 No call required BU Provided BU477134/BU476951
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Branches Between 12 to 48 Months
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Alarm Count (over 20 calls)Branch CodeBranch NameSystem TypeBranch AgeAverage AvailabilityFull Replacement YearOps GroupAlarms DescriptionNEXT Controls CommentsAttendance Required? (Yes-No)Repeat CounterCurrent ContractorCONTRACTORS Comments & Next StepsBU Number
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98W663CheltenhamWater Cooled12-48 Months90.732034G• High temperature alarms: Multiple systems.• All alarms caused by faulty EEV coils, job open under BU476280.


Attendance required.		Yes0EPTA Cold ServiceCall complete. All now ok. This was due to ambient temps. Job completed 20.05. BU476280
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31W655Paddock WoodWater Cooled12-48 Months94.762033H• Comms fault or lost power alarms: System 061.
• High temperature alarms: System 006.		• System 048 intermittently alarming with communication failures.
• System 006 with high temperature alarms following defrost.

Attendance required.		Yes0EPTA Cold ServiceJobs logged on our system 22.05 on a 7 day SLA BU477142/BU477143
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22W694LincolnWater Cooled12-48 Months90.62034K• Comms fault or lost power alarms: System 048.
• High temperature alarms: System 103.		• System 048 last alarmed on 17/05, issue appears resolved.
• System 103 is running erratically during trading hours.

Attendance required.		Yes1A1 Engineering SolutionsStore leaving door open for long periods of time
22-05-20		BU477180
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Branches Older Than 48 Months
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Alarm Count (over 20 calls)Branch CodeBranch NameSystem TypeBranch AgeAverage AvailabilityFull Replacement YearOps GroupAlarms DescriptionNEXT Controls CommentsAttendance Required? (Yes-No)Repeat CounterCurrent ContractorCONTRACTORS Comments & Next StepsBU Number
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117W697Willerby
Direct Expansion
> 48 Months96.882019K• High temperature alarms: Systems 045, 120, 123, 124 & 130.• System 045 repeatedly alarming, branch advised faulty probe awaiting repair.
• Systems 120, 123, 124 & 130 are running near the high alarm setpoints and frequently alarming.

Attendance required.		Yes1A1 Engineering SolutionsEngineer to attend.BU477186
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59W108St IvesDirect Expansion> 48 Months98.982019P• Pack trips: LT pack 1 compressor 1, 2 & 3 trips.
• High temperature alarms: Systems 906
•LT Pack 1 was repeatedly tripping and went into standby control during high ambient conditions. However this appears to have been resolved on 21/05.
• System 906 is alarming every 8 hours, appears to be ranging between 7°C and -7°C.

Attendance required.
Yes0Ryan JaybergSys LT1 attended 21/05 No call required BU Provided /Sys 906 Attended 20/05 No call required BU provided BU476417 /BU475858
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58W687NewportDirect Expansion> 48 Months98.362024P• Pack trips: HT/LT pack 2 LT compressor 4 trips.
• High temperature alarms: Systems 029 & 030.		• HT/LT Pack 2 LT compressor 4 with multiple alarms within the last week, unable to diagnose remotely.
• System 029 & 030 alarming following defrost.

Attendance required.
Yes0EPTA Cold ServiceBoth jobs logged 22.05. Engineer to attend BU477269/ BU477270
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42W193BathWater Cooled> 48 Months97.222027N• High temperature alarms: Systems 071, 072 & 916• System 071 running closer to the setpoint during trade hours.
• System 072 running above the setpoint during trade hours.
• System 916 struggles to maintain temperature between defrost cycles.

Attendance required.		Yes0EPTA Cold ServiceSystem 916 h.tclean condenser test ok. Job completed 22.05 BU477273/BU477276
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38W213SouthendDirect Expansion> 48 Months97.772022C• High temperature alarms: Systems 018 & 041.• System 018 & 041 last alarmed on 18/05, issue appears resolved.


No attendance required.		No0Ryan JaybergSys 18 Attended 19/05 No call required Bu Provided / Sys 41 Attended 19/05 No Call required BU Provided BU469054/BU474597
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36W481Leigh-on-SeaDirect Expansion> 48 Months99.062022C• High temperature alarms: Systems 004, 016 & 051.• System 004 & 051 alarming following defrost.
• System 016 running closer to the setpoint.

Attendance required.		Yes0Ryan JaybergSys 4 attended 21/05 No new call required BU Provided / Sys 51 Call logged BU provided/ Sys 16 attended 20/05 No new call required BU Provided/BU475755 /BU477284 /BU475754/
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35W657SidmouthDirect Expansion> 48 Months99.622023N• Pack trips: HT/LT pack 2 LT compressor 4 trips.• HT/LT Pack 2 LT compressor 4 with multiple alarms within the last week, unable to diagnose remotely.


Attendance required.


Yes0EPTA Cold ServiceJob logged 22.05 on a 7 day SLA BU477287
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34W457PontprennauDirect Expansion> 48 Months99.522023G• Pack trips: HT/LT pack 2 LT compressor 1 trips.• HT/LT Pack 2 LT compressor 1 with multiple alarms within the last week, unable to diagnose remotely.


Attendance required.


Yes0EPTA Cold ServiceJob logged 22.05 on a 7 day SLA BU477288
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34W664Canary WharfWater Cooled> 48 Months91.492026F• High temperature alarms: Systems 904 & 932.• System 904 & 932 are currently in high temperature alarm.


Attendance required.

Yes0Ryan JaybergSys 904 attended 24/05 No Call required BU Provided / sys 932 Attended 225/05 No call required BU ProvidedBU477546 /
BU476466
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32W710Cheadle HulmeDirect Expansion> 48 Months94.592022J• High temperature alarms: Systems 101 & 102.• System 101-102 alarming following defrost.


Attendance required.		Yes0A1 Engineering SolutionsReturn to carry out further work on coldroom
Coldroom running to correct temperature. 25-05-20.
BU477292
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29W586Ealing PFSAir Cooled> 48 Months94.142029O• Comms fault or lost power alarms: System 005.
• High temperature alarms: System 011.		• System 005 intermittently alarming with communication failures.
• System 011 consistently running closer to the setpoint generating frequent alarm.

Attendance required.		Yes0Ryan JaybergSys 5 Call logged with BU provided / Sys 11 Call logged BU providedBU477293/ BU477294
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28W690RushdenDirect Expansion> 48 Months99.972021P• High temperature alarms: System 307.• System 307 struggles to maintain temperature between defrost cycles.


Attenandance required.		Yes0Ryan JaybergSys 307 attended 21/05 No Call requiredBU475589
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27W233HorleyDirect Expansion> 48 Months95.972019M• High temperature alarms: Systems 018 & 033.• System 018 struggles to reach and pull down from defrost cycles.
• System 033 running closer to the setpoing and alarming following defrost.

Attendance required.		Yes0EPTA Cold ServiceBoth jobs logged 22.05. Engineer to attend BU477299/ BU477300
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27W639Muswell HillWater Cooled> 48 Months97.422027O• High temperature alarms: Systems 007, 015 & 018.All three systems are struggling to maintain temperature during the trading period.


Attendance required.		Yes0Ryan JaybergSys 7 No alarm since 21/05 No call required/Sys 15 Checked GUI No call required/ Sys 18 attended 21/05 No Call Required BU ProvidedBU475372
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26W105GillinghamDirect Expansion> 48 Months96.12022A• High temperature alarms: System 077.• System 077 struggles to pull down to temperature following defrost cycles.


Attendance Required.		Yes0Ryan JaybergSys 77 Attended 24/05 No Call Required BU providedBU477312
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26W689WorthingDirect Expansion> 48 Months97.722019M• Pressure trip: System 101 low pressure trips.• System 101 with frequent low pressure trip alarms, unable to diagnose remotely.


Attendance required.		Yes2EPTA Cold ServiceJob logged 22.05. Engineer to attend BU469089
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26W695SheffieldDirect Expansion> 48 Months94.752022K• High temperature alarms: System 091.• System 091 last alarmed on 19/05, issue appears resolved.

No attendance required.		No0A1 Engineering SolutionsNext to monitor
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26W842ChesterWater Cooled> 48 Months87.612029J• Low temperature alarms: System 050.• System 050 last alarmed on 19/05, issue appears resolved.

No attendance required.		No0A1 Engineering SolutionsNext to monitor
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Weekend Escalations
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Alarm Count (over 20 calls)Branch CodeBranch NameSystem TypeBranch AgeAverage AvailabilityFull Replacement YearOps GroupAlarms DescriptionNEXT Controls CommentsAttendance Required? (Yes-No)Repeat CounterCurrent ContractorCONTRACTORS Comments & Next StepsBU Number
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W571Brunt Common PFSAir Cooled12-48 Months100O• Site Monitoring Failure Emily Wakeling in branch confirmed that site has power and all refrigeration is running normally, however they’ve lost WIFI – I have advised her to start manually monitoring as per Waitrose branch procedure. Josh at Waitrose IT confirmed that they also had lost comms with branch. Further update to follow.YRyan JaybergNo coms on GUI Call required INC-4801029
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W135Saffron WaldenWater Cooled> 48 Months94.12L• Site Monitoring FailureRJB engineer is currently on site and checking over the systems. The chillers are running with adequate flow and return temperatures for both chilled and frozen circuits. CBRE Tech has attended site and found generator running, however it does not supply power to the refrigeration systems. All connected systems have recovered in temperature except for system 41, which requires further parts. FRV systems were switched to fans only operation to help load shedding, which have now been switched back on and are returning to their normal operating temperature setpoints slowly. YRyan JaybergEngineer attended 24/05 No call required BU provided BU480476
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