IC-ITIL-Incident-Management-RACI-Matrix-Template_Google-Sheet

	B	C	D	E	F	G	H	I	J	K	L	M
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2	ITIL INCIDENT MANAGEMENT RACI MATRIX						https://www.smartsheet.com/try-it?trp=11534&utm_source=integrated-content&utm_campaign=/content/itil-raci-templates&utm_medium=ITIL+Incident+Management+RACI+Matrix+google+sheets+11534&lpa=ITIL+Incident+Management+RACI+Matrix+google+sheets+11534&lx=PFpZZjisDNTS-Ddigi3MyABAgeTPLDIL8TQRu558b7w
3	IT INCIDENT MANAGEMENT PROCESS		IT PM	IT Service Desk Manager	IT Analyst	Support Rep	IT Incident Manager	IT Incident Analyst	IT (Additional Personnel)	IT (Additional Personnel)	IT (Additional Personnel)	IT (Additional Personnel)
4	STEP	ACTIVITY
5	1	Incident Diagnosis	R	R	A	I	C	C	R
6	2	Incident Logging	R	I	A, R	R	C	C		A
7	3	Incident Categorization	I	C, A	A, R	I	C	I			C
8	4	Incident Prioritization	R	C	R	I	R	I				I
9	5	Incident Assignment	I	C	R	I	C	C
10	6	Task Creation and Management	R, A	AI	R, I	I	C	C
11	7	SLA Management and Escalation	R	A	C, I	I	C, A	I
12	8	Functional Resolution	I	C, I	A, R	I	C	I
13	9	Incident Closure	A	I	C, I	I	I	R
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