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UserBenefitsMetricData Source
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ResidentAn easy to find way to serviceService start count PlanX Analytics
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Positive service exitsPlanX Analytics
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A quick and easy way to complain so i am confident who can help me and my planning complaint will be addressedCompletion ratePlanX Analytics
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User ratingPlanX Analytics
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Total Complaints countBack Office System
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% by PlanXCalculation
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ContactFewer and shorter callsCount of related callsPhone system / manual
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Count of related emailseMail system
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OfficerLess resource time for validation and assessmentInvalid rate Back Office System
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Elapsed timeBack Office System
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Resource timeTime Recording
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User RatingStaff Survey
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ManagerClear, useful information for team performance/value analysis & identification of further opportunities to improve the serviceManager ratingStaff Survey
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