OCS EUT - Generic Center Training Plan (2-pager with steps)
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EUT Training Plan for a Center
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ActivityOwnerSupporting DocumentWeek 1Week 2Week 3Week 4Week 5Week 6Week 7Week 8Week 9Week 10Week 11Week 12
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Month 1Month 2Month 3Post Go-live & Floor-Walking support
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1. Planning EUT Strategy
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Kick off briefing meeting with OCS Training Coordinator (virtual or face-to-face) - and deliver EUT Package as backgroundTJ/Center
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Training Kick-off : Explaining Strategy and services- meeting with Highpoint TJ/Center/HP
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1.1. Training Plan
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Review Course Syllabus (and existing developed materials)TJ/CenterSummary Course Syllabus
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Appoint Center Teams (Trainers/Seminar facilitators, Logistics, ICT Helpdesk, Floor-Walkers, Communications)Center
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Training Plan document started (internal CGIAR purposes)Center/TJTraining Plan Document template
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Complete the SOW - confirm Train the Trainer requirements Center PMSOW - Unit4 doc
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Complete the TRD for Highpoint Center/HPTRD.DOC
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Highpoint to prepare an update Course Syllabus for the CenterHighpointCourse Syllabus - center
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Agree Course syllabus (delivery methodology) / new courses required? and evaluate if the course is needed in a different interface than the default (Self Service/ Smart Client)TJ/HP/Center
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Exercise to map # of Users to Courses / locations (estimate) CenterRole to course mapping.xls
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Training Plan document finalizedCenter / TJTraining Plan template
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1.2 Course Schedule / User Mapping
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Confirm delegate list for each course and Classroom Course ScheduleHP/Center/TJ
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Highpoint to quote costs for TTT/ Localization / delivery and confirm availabilityHighpointPricing Schedule.doc
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Agree and confirm requirements for localization from HP Trainers for logistics: book flights/ visas/ accommodation (6-weeks prior to course delivery) Center
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Highpoint to quote ticket(s) for approval by DSWAINHighpoint / TJ
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Communicate with classroom-based delegates about EUT (6 weeks prior to course delivery)Center Training Coord.
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Training DB - confirm location and other details including the date it will be made available to Highpoint

Center Training Coord.Training database checklist.xls
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Confirm process for restoring training database to its original baseline and how we create a new baseline once we have loaded the data required.Center/OCS/Highpoint
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2. Localization / Training DB
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Prepare list of SystemBuilders/ Experts to be contacted for localization (name, email, skype, phone)Center Training Coord./ TJ
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Pre-Localization Review Center Functional leads
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UAT COMPLETE/ SIGNED-OFF - Input: LDD sent to Highpoint / WorkflowsHP/CenterLDD shared with HP
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Training DB: Make training database available to Highpoint: Copy of Center's UAT DB to EUT Environment (Collate Data requirements/Load Data) following UAT sign-offHP/Center/OSU
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Training DB: : Review training DB and apply initial training dataHighpoint
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Localization: Load Data/ Amend material as required with input from Center system builders/ expertsHP/CenterCGIAR Control Document.xls
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Localization: Functional lead-review -> Sign-off localization documents.
HighpointCGIAR Control Document.xls
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Training DB: All materials finished ready for QC. All additional files (Supplier invoices, purchase invoices etc loaded onto training environment and accessable to delegates)Highpoint /Center
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Quality Control - All courses (duration 2 days) / materials avaiable for upload to workspacesHighpoint
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Training Workspace (LMS or Intranet)
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Ensure all center users login to IRRI.ORG / CGXchange (for LMS)Center
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Identify LMS Administrators / Support for Centers (Helpdesk)Center
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Structure the Learning Programs / Map Users to Learning Programs (mainly for LMS)Center/TJ/HP
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Setup course content and Learning Programs on LMS/ IntranetHP / TJ/ Center
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Upload staff list on the LMSHP
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LMS virtual Training to Center Administrators / Pilot LMSHP / TJ/ Center
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Communicate:Pre-LMS / Intranet rollout for staff to take the self-study/ e-Learning pre-requisite courses prior to classroom-based trainingCenter/HP
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3. Training Delivery
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Center to fill-out the Training Preparations check-listCenterTraining Preparation Checklist
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Center Trainers to practice / test Courses they will deliverCenter Trainersusing the course Lesson Plan
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Printing/Binding of materials for classroom-basedCenter
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Check . Test access to Training DB from Training Room/PCsCenter
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Check if all necessary support documents to the Training EnvironmentHP / Center
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Training Delivery -> Train the Trainer (1-day) HP/Center
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Training Delivery -> Classroom-based/Seminar Training starts (2-3 weeks depending on Center size / depending on whether regions are being rolled out at the same time too)HP/Center
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Training Delivery - reset the database when requiredHP/Center
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Training Delivery -> communicate with staff to login to LMS/Intranet to invite them to access the self-paced e-Learning course (ALL staff) - deliver seminars to learn how to access LMS / Intranet resourcesCenter
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Delegates to fill out the Course EvaluationsTC / End-Users
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Trainers to follow-up with questions/concerns from usersCenter
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Go Live! OCS Support in placeÖ
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4. Floor-Walking (post Go-live)
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Providing support to end-users post training (on their desks if required) / continue user training Center Helpdesk / Floor-walkers
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Notes: required steps should be repeated for roll-outs in other Center country offices/ regions.
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