| A | B | |
|---|---|---|
1 | ||
2 | #REF! | Intercom Conversation Tag Cheat Sheet |
3 | Primary | What type of conversation? |
4 | Tag | Usage |
5 | question | user has a question about a feature or using software |
6 | user issue | user requires some deeper help or troubleshooting from someone on our team to solve.This should not be confused with the “bug” tag. |
7 | feature request | user requests a feature that we don't currently support |
8 | bug | user has reported an issue that has been tested and verified as a bug |
9 | duplicate | user has a duplicate conversation open |
10 | positive feedback | user has said something good about our team or product |
11 | negative feedback | user is angry or upset with our team or product |
12 | ||
13 | Secondary | What area of <<app>>? |
14 | Tag | Usage |
15 | <<feature 1>> | user's conversation is about <<feature 1>> |
16 | <<feature 2>> | user's conversation is about <<feature 1>> |
17 | ||
18 | ||
19 | ||
20 | ||
21 | ||
22 | Closing | |
23 | Tag | Usage |
24 | resolved | you get confirmation from the user that their issue / question has been solved. Once you've applied this tag - the conversation can be closed. |
25 | ||
26 | ||
27 |