Intercom Tag Cheat Sheet
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Intercom Conversation Tag Cheat Sheet
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PrimaryWhat type of conversation?
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TagUsage
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questionuser has a question about a feature or using software
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user issueuser requires some deeper help or troubleshooting from someone on our team to solve.This should not be confused with the “bug” tag.
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feature requestuser requests a feature that we don't currently support
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buguser has reported an issue that has been tested and verified as a bug
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duplicateuser has a duplicate conversation open
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positive feedbackuser has said something good about our team or product
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negative feedbackuser is angry or upset with our team or product
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SecondaryWhat area of <<app>>?
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TagUsage
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<<feature 1>>user's conversation is about <<feature 1>>
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<<feature 2>>user's conversation is about <<feature 1>>
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Closing
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TagUsage
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resolvedyou get confirmation from the user that their issue / question has been solved. Once you've applied this tag - the conversation can be closed.
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