| A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | AA | AB | AC | AD | AE | AF | AG | AH | AI | AJ | AK | AL | AM | AN | AO | AP | AQ | AR | AS | AT | AU | AV | AW | AX | AY | AZ | BA | BB | BC | BD | BE | BF | BG | BH | BI | BJ | BK | BL | BM | BN | BO | ||
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1 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
2 | Company Name | WORKetc | 37 Signals | SalesForce | ZOHO | SugarCRM | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
3 | Category | Highrise (Contact Mgmt) | Basecamp (Project Mgmt) | CRM | Project Management | Invoicing | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
4 | Product Name | Freelancer | Micro Biz! | Small Biz! | Solo | Basic | Plus | Premium | Max | Basic | Plus | Premium | Max | Contact Mgr | Group | Professional | Enterprise | Unlimited | CRM Free | CRM Professional | CRM Enterprise | Project Standard | Project Express | Project Premium | Project Enterprise | Invoice Basic | Invoice Standard | Invoice Premium | Invoice Elite | Professional | Enterprise | |||||||||||||||||||||||||||||||||||||
5 | Date / Version compared | Dec 2009 | Dec 2009 | Dec 2009 | Dec 2009 | 12-04-09 | Dec 2009 | Dec 2009 | Dec 2009 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
6 | Pricing | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
7 | Monthly Payment | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | No | No | |||||||||||||||||||||||||||||||||||||
8 | Monthly Fee (not user based) | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | $24.00 | $49.00 | $99.00 | $149.00 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | $12 | $20 | $35 | $80 | $8 | $15 | $25 | $35 | N/A | N/A | |||||||||||||||||||||||||||||||||||||
9 | Monthly payment based on user increments | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
10 | 1 user | $29.95 | N/A | N/A | $29.00 | $24.00 | $48.00 | $99.00 | $149.00 | N/A | N/A | N/A | N/A | $9 | $35 | $65 | $125 | $250 | Free | Free | Free | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | |||||||||||||||||||||||||||||||||||||
11 | 2 Users | N/A | $44.95 | N/A | N/A | $24.00 | $48.00 | $99.00 | $149.00 | N/A | N/A | N/A | N/A | $18 | $70 | $130 | $250 | $500 | Free | Free | Free | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | |||||||||||||||||||||||||||||||||||||
12 | 3 Users | N/A | N/A | $54.95 | N/A | $24.00 | $48.00 | $99.00 | $149.00 | N/A | N/A | N/A | N/A | N/A | $105 | $195 | $375 | $750 | Free | Free | Free | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | |||||||||||||||||||||||||||||||||||||
13 | 5 Users | N/A | N/A | $74.95 | N/A | $24.00 | $48.00 | $99.00 | $149.00 | N/A | N/A | N/A | N/A | N/A | $175 | $325 | $625 | $1,250 | N/A | $24 | $50 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | |||||||||||||||||||||||||||||||||||||
14 | 6 Users | N/A | N/A | $84.95 | N/A | $24.00 | $48.00 | $99.00 | $149.00 | N/A | N/A | N/A | N/A | N/A | N/A | $390 | $750 | $1,500 | N/A | $36 | $75 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | |||||||||||||||||||||||||||||||||||||
15 | 15 Users | N/A | N/A | $174.95 | N/A | N/A | $48.00 | $99.00 | $149.00 | N/A | N/A | N/A | N/A | N/A | N/A | $975 | $1,875 | $3,750 | N/A | $144 | $300 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | |||||||||||||||||||||||||||||||||||||
16 | 40 Users | N/A | N/A | $424.95 | N/A | N/A | N/A | $99.00 | $149.00 | N/A | N/A | N/A | N/A | N/A | N/A | $2,600 | $5,000 | $10,000 | N/A | $444 | $925 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | |||||||||||||||||||||||||||||||||||||
17 | Unlimited | N/A | N/A | N/A | N/A | N/A | N/A | N/A | $149.00 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | |||||||||||||||||||||||||||||||||||||
18 | Cost per additional user | N/A | N/A | $10.00 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | $9 | $35 | $65 | $125 | $250 | N/A | $12 | $25 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | |||||||||||||||||||||||||||||||||||||
19 | Yearly Payment | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | Yes | Yes | |||||||||||||||||||||||||||||||||||||
20 | 5 users - Minimum (annual) | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | $1,800 | $3,000 | |||||||||||||||||||||||||||||||||||||
21 | Cost per additional users (annual) | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | $360 | $600 | |||||||||||||||||||||||||||||||||||||
22 | Monthly breakdown (5 users) | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | $150 | $250 | |||||||||||||||||||||||||||||||||||||
23 | Included extras | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
24 | Data Backup | Yes | Yes | Yes | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | Yes | Yes | Yes | Yes | Yes | $10 | $10 | $10 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | |||||||||||||||||||||||||||||||||||||
25 | Email add-on | Yes | Yes | Yes | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | Yes | Yes | Yes | Yes | Yes | $5 | $5 | $5 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | Yes | Yes | |||||||||||||||||||||||||||||||||||||
26 | Microsoft Outlook Plug-in or Integrated | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | N/A | N/A | N/A | N/A | Yes | Yes | Yes | Yes | Yes | $3 | $3 | $3 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | Yes | Yes | |||||||||||||||||||||||||||||||||||||
27 | Microsoft Office Plug-in or Integrated | Yes | Yes | Yes | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | No | Yes | Yes | Yes | Yes | $3 | $3 | $3 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | Yes | Yes | |||||||||||||||||||||||||||||||||||||
28 | Chats | Yes | Yes | Yes | No | No | No | Yes | Yes | N/A | N/A | N/A | N/A | No | No | No | No | No | No | No | No | $6 | $10 | $20 | $40 | N/A | N/A | N/A | N/A | N/A | N/A | |||||||||||||||||||||||||||||||||||||
29 | Wiki's | Yes | Yes | Yes | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | No | No | No | No | No | No | No | No | $6 | $10 | $20 | $40 | N/A | N/A | N/A | N/A | Yes | Yes | |||||||||||||||||||||||||||||||||||||
30 | Client Portal | Yes | Yes | Yes | N/A | N/A | N/A | N/A | N/A | Yes | Yes | Yes | Yes | No | No | Yes | $ | $ | No | No | No | Yes | Yes | Yes | Yes | N/A | N/A | N/A | N/A | No | Yes | |||||||||||||||||||||||||||||||||||||
31 | Storage Space | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
32 | Storage (Megabytes) | 500 | 1,000 | 1,500 | 3,000 | 3,000 | 10,000 | 20,000 | 50,000 | 5,000 | 15,000 | 30,000 | 75,000 | 1,000 | 1,000 | 1,120 | 1,120 | 1,222 | 100 | 250 | 500 | 2,000 | 3,000 | 5,000 | 25,000 | N/A | N/A | N/A | N/A | 1,000 | 1,000 | |||||||||||||||||||||||||||||||||||||
33 | Storage given for each additional user (Megabytes) | 500 | 500 | 500 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | 120 | 120 | 220 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | 30 | 120 | |||||||||||||||||||||||||||||||||||||
34 | Cost for Additional Storage Space /Month | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
35 | 100MB | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | $5 | $5 | $5 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | |||||||||||||||||||||||||||||||||||||
36 | 250MB | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | $10 | $10 | $10 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | |||||||||||||||||||||||||||||||||||||
37 | 500MB | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | $19 | $19 | $19 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | |||||||||||||||||||||||||||||||||||||
38 | 1GB | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | $60.00 | $60.00 | $60.00 | $60.00 | $60.00 | $30 | $30 | $30 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | |||||||||||||||||||||||||||||||||||||
39 | 10GB | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | $498.00 | $498.00 | $498.00 | $498.00 | $498.00 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | |||||||||||||||||||||||||||||||||||||
40 | Support Options | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
41 | Support Options | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |||||||||||||||||||||||||||||||||||||
42 | Training - 1 on 1 option | Yes | Yes | Yes | No | No | No | No | No | No | No | No | No | Yes | Yes | Yes | Yes | Yes | No | No | No | Yes | Yes | Yes | Yes | No | No | No | No | Yes | Yes | |||||||||||||||||||||||||||||||||||||
43 | Free Forum Support | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |||||||||||||||||||||||||||||||||||||
44 | Email Support | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |||||||||||||||||||||||||||||||||||||
45 | Twitter Support | No | No | No | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | No | No | |||||||||||||||||||||||||||||||||||||
46 | Videos and Manuals | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |||||||||||||||||||||||||||||||||||||
47 | Multilingual Language | Yes | Yes | Yes | No | No | No | No | No | No | No | No | No | No | No | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | No | No | |||||||||||||||||||||||||||||||||||||
48 | Free Trial (Time in days) | 14 | 14 | 14 | 30 | 30 | 30 | 30 | 30 | 30 | 30 | 30 | 30 | 30 | 30 | 30 | 30 | 30 | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | 30 | 30 | |||||||||||||||||||||||||||||||||||||
49 | Unlimited - crippled | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | N/A | N/A | |||||||||||||||||||||||||||||||||||||
50 | No credit card required | Yes | Yes | Yes | No | No | No | No | No | No | No | No | No | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |||||||||||||||||||||||||||||||||||||
51 | Reseller Program | Yes | Yes | Yes | No | No | No | No | No | No | No | No | No | Yes | Yes | Yes | Yes | Yes | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | Yes | Yes | |||||||||||||||||||||||||||||||||||||
52 | Affiliate Program | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | |||||||||||||||||||||||||||||||||||||
53 | Features | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
54 | CRM | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
55 | Maximum number of leads/deals | Unlimited | Unlimited | Unlimited | Unlimited | 10 | Unlimited | Unlimited | Unlimited | N/A | N/A | N/A | N/A | N/A | Unlimited | Unlimited | Unlimited | Unlimited | 1 | 10 | 20 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | Unlimited | Unlimited | |||||||||||||||||||||||||||||||||||||
56 | Track Sales Leads | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | N/A | N/A | N/A | N/A | No | Yes | Yes | Yes | Yes | Yes | Yes | Yes | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | Yes | Yes | |||||||||||||||||||||||||||||||||||||
57 | Assign sales leads | Yes | Yes | Yes | No | No | No | No | No | N/A | N/A | N/A | N/A | No | Yes | Yes | Yes | Yes | Yes | Yes | Yes | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | Yes | Yes | |||||||||||||||||||||||||||||||||||||
58 | Capture sales leads via web forms | Yes | Yes | Yes | No | No | No | No | No | N/A | N/A | N/A | N/A | No | Yes | Yes | Yes | Yes | Yes | Yes | Yes | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | Yes | Yes | |||||||||||||||||||||||||||||||||||||
59 | Import leads from other sources | Yes | Yes | Yes | No | No | No | No | No | N/A | N/A | N/A | N/A | No | N/A | N/A | N/A | N/A | Yes | Yes | Yes | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | Yes | Yes | |||||||||||||||||||||||||||||||||||||
60 | Qualify leads and assign status | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | N/A | N/A | N/A | N/A | No | Yes | Yes | Yes | Yes | Yes | Yes | Yes | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | Yes | Yes | |||||||||||||||||||||||||||||||||||||
61 | View sales pipeline | Yes | Yes | Yes | No | No | No | No | No | N/A | N/A | N/A | N/A | No | Yes | Yes | Yes | Yes | Yes | Yes | Yes | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | Yes | Yes | |||||||||||||||||||||||||||||||||||||
62 | Collaborate on sales leads | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | N/A | N/A | N/A | N/A | No | Yes | Yes | Yes | Yes | Yes | Yes | Yes | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | Yes | Yes | |||||||||||||||||||||||||||||||||||||
63 | Set sales actions | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | N/A | N/A | N/A | N/A | No | Yes | Yes | Yes | Yes | No | Yes | Yes | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | Yes | Yes | |||||||||||||||||||||||||||||||||||||
64 | Set sales reminders | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | N/A | N/A | N/A | N/A | Yes | Yes | Yes | Yes | Yes | No | Yes | Yes | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | yes | yes | |||||||||||||||||||||||||||||||||||||
65 | Generate reports | Yes | Yes | Yes | No | No | No | No | No | N/A | N/A | N/A | N/A | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | Yes | Yes | |||||||||||||||||||||||||||||||||||||
66 | Instantly turn a lead into a quote, project, or invoice | Yes | Yes | Yes | No | No | No | No | No | N/A | N/A | N/A | N/A | No | No | No | No | No | No | No | No | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | No | No | |||||||||||||||||||||||||||||||||||||
67 | Design/embed web forms to capture sales leads, customer support | Yes | Yes | Yes | No | No | No | No | No | No | No | No | No | No | Yes | Yes | Yes | Yes | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | No | Yes | |||||||||||||||||||||||||||||||||||||
68 | Contacts | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
69 | Maximum number of contacts | Unlimited | Unlimited | Unlimited | 20,000 | 5,000 | 20,000 | 30,000 | 50,000 | N/A | N/A | N/A | N/A | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | Unlimited | Unlimited | |||||||||||||||||||||||||||||||||||||
70 | Import contacts from Outlook, Gmail, Hotmail, MacOS Mail and others | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | No | No | No | No | Yes | Yes | Yes | Yes | Yes | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | |||||||||||||||||||||||||||||||||||||
71 | Tag contacts for greater clarity. Example: supplier, employee, late payer | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | No | No | No | No | Yes | Yes | Yes | Yes | Yes | No | No | No | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | No | No | |||||||||||||||||||||||||||||||||||||
72 | Allow contacts access with permissions you set | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | No | No | Yes | No | No | Yes | Yes | Yes | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | Yes | Yes | |||||||||||||||||||||||||||||||||||||
73 | Calendar | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
74 | Create multiple shared and private calendars | Yes | Yes | Yes | No | No | No | No | No | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | N/A | N/A | N/A | N/A | Yes | Yes | |||||||||||||||||||||||||||||||||||||
75 | Sync with iPhone, Google calendars and more | Yes | Yes | Yes | No | No | No | No | No | Yes | Yes | Yes | Yes | No | No | Yes | Yes | Yes | No | No | No | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | Yes | Yes | |||||||||||||||||||||||||||||||||||||
76 | Help Desk | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
77 | Capture support requests via email or from your web site | Yes | Yes | Yes | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | No | No | Yes | Yes | Yes | Yes | Yes | Yes | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | Yes | Yes | |||||||||||||||||||||||||||||||||||||
78 | Assign to support agents | Yes | Yes | Yes | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | No | No | Yes | Yes | Yes | No | No | No | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | No | No | |||||||||||||||||||||||||||||||||||||
79 | Store all issues in a central, searchable database | Yes | Yes | Yes | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | No | No | Yes | Yes | Yes | Yes | Yes | Yes | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | Yes | Yes | |||||||||||||||||||||||||||||||||||||
80 | Create canned responses | Yes | Yes | Yes | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | No | No | Yes | Yes | Yes | No | Yes | Yes | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | Yes | Yes | |||||||||||||||||||||||||||||||||||||
81 | Instantly turn any issue into a knowledgebase article | Yes | Yes | Yes | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | No | No | Yes | Yes | Yes | Yes | Yes | Yes | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | Yes | Yes | |||||||||||||||||||||||||||||||||||||
82 | Add live chat to your website | Yes | Yes | Yes | N/A | N/A | N/A | Yes | Yes | N/A | N/A | N/A | N/A | No | No | No | No | No | No | No | No | Yes | Yes | Yes | Yes | N/A | N/A | N/A | N/A | No | No | |||||||||||||||||||||||||||||||||||||
83 | Document Management | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
84 | Create folders and folder templates | Yes | Yes | Yes | N/A | N/A | N/A | N/A | N/A | No | No | No | No | Yes | Yes | Yes | Yes | Yes | N/A | N/A | N/A | Yes | Yes | Yes | Yes | N/A | N/A | N/A | N/A | No | No | |||||||||||||||||||||||||||||||||||||
85 | Search contents of all uploaded documents | Yes | Yes | Yes | N/A | N/A | N/A | N/A | N/A | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | N/A | N/A | N/A | Yes | Yes | Yes | Yes | N/A | N/A | N/A | N/A | Yes | Yes | |||||||||||||||||||||||||||||||||||||
86 | Mark documents as private | Yes | Yes | Yes | N/A | N/A | N/A | N/A | N/A | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | yes | yes | |||||||||||||||||||||||||||||||||||||
87 | Share documents with clients | Yes | Yes | Yes | N/A | N/A | N/A | N/A | N/A | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | N/A | N/A | N/A | Yes | Yes | Yes | Yes | N/A | N/A | N/A | N/A | Yes | Yes | |||||||||||||||||||||||||||||||||||||
88 | Other Great Stuff | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
89 | Client Portal | Yes | Yes | Yes | No | No | No | No | No | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | N/A | N/A | N/A | Yes | Yes | Yes | Yes | N/A | N/A | N/A | N/A | No | Yes | |||||||||||||||||||||||||||||||||||||
90 | Control privacy with permissions you set | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | No | No | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | N/A | N/A | N/A | N/A | Yes | Yes | |||||||||||||||||||||||||||||||||||||
91 | Easily export all your data | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | N/A | N/A | N/A | N/A | Yes | Yes | |||||||||||||||||||||||||||||||||||||
92 | Detailed settings includes local taxes, currency, and customize language | Yes | Yes | Yes | No | No | No | No | No | No | No | No | No | No | No | No | Yes | Yes | No | No | No | No | No | No | No | Yes | Yes | Yes | Yes | No | No | |||||||||||||||||||||||||||||||||||||
93 | Detailed reporting across your entire business in real time | Yes | Yes | Yes | No | No | No | No | No | No | No | No | No | No | Yes | Yes | Yes | Yes | Yes | Yes | Yes | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | Yes | Yes | |||||||||||||||||||||||||||||||||||||
94 | Export any page to Word, Excel or PDF | Yes | Yes | Yes | No | No | No | No | No | No | No | No | No | No | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | N/A | N/A | N/A | N/A | Yes | Yes | |||||||||||||||||||||||||||||||||||||
95 | Subscribe to events, sales, customer support and projects via RSS | Yes | Yes | Yes | No | No | No | No | No | Yes | Yes | Yes | Yes | No | No | No | No | No | No | No | No | Yes | Yes | Yes | Yes | N/A | N/A | N/A | N/A | No | No | |||||||||||||||||||||||||||||||||||||
96 | Project Management | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
97 | Maximum number of projects | Unlimited | Unlimited | Unlimited | N/A | N/A | N/A | N/A | N/A | 15 | 35 | 100 | Unlimited | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | 10 | 20 | 50 | Unlimited | N/A | N/A | N/A | N/A | N/A | N/A | |||||||||||||||||||||||||||||||||||||
98 | Invite employees | Yes | Yes | Yes | N/A | N/A | N/A | N/A | N/A | Yes | Yes | Yes | Yes | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | Yes | Yes | Yes | Yes | N/A | N/A | N/A | N/A | Yes | Yes | |||||||||||||||||||||||||||||||||||||
99 | Allow client collaboration | Yes | Yes | Yes | N/A | N/A | N/A | N/A | N/A | Yes | Yes | Yes | Yes | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | Yes | Yes | Yes | Yes | N/A | N/A | N/A | N/A | Yes | Yes | |||||||||||||||||||||||||||||||||||||
100 | Attach documents | Yes | Yes | Yes | N/A | N/A | N/A | N/A | N/A | Yes | Yes | Yes | Yes | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | Yes | Yes | Yes | Yes | N/A | N/A | N/A | N/A | Yes | Yes | |||||||||||||||||||||||||||||||||||||