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Full PathMacro ContentCategorySubcategoryMacro NameSub-SubcategoryActive
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Fallback::Feedback::Ads Wrong InfoHello {{ticket.requester.first_name}},

Thank you for reaching out. I apologize for any confusion regarding our product. It's possible that the advertisement you saw could be from a different company or a system error.

To help us investigate and address this issue, could you please send us a screenshot of the advertisement along with the link? Your assistance will enable us to rectify the situation as soon as possible.

Thank you for understanding, and we appreciate your prompt response.		FallbackFeedbackAds Wrong InfoTRUE
3
Fallback::Feedback::Damaged PackageHello {{ticket.requester.first_name}},

Thank you for reaching out about this. We’re sorry to hear that your package arrived with damage and completely understand the concern here.

Although our fulfillment team takes every effort to handle your package with utmost care and protection, unforeseen issues can occasionally occur during transit. Unfortunately, once the package leaves our hands, shipping is handled by a third-party carrier. While we expect the same quality care for handling up until delivery, these issues are sometimes beyond our control.

In many cases, however, even if the outer packaging is affected, the product inside remains safe and fully functional. We recommend giving the item a quick check and doing a test to ensure everything is working as it should. To better assess the situation, you are always welcome to send us a photo of the damaged package you received. That would allow us to provide the most appropriate resolution.

If you happen to notice any damage to the item itself (or if anything isn’t right), please let us know so we can make things right. :)

Thank you so much for your understanding.		FallbackFeedbackDamaged PackageTRUE
4
Fallback::Feedback::Damaged ProductHello {{ticket.requester.first_name}},

Thank you for reaching out about this. We’re sorry to hear that your package arrived with damage and completely understand the concern here. 

Although our fulfillment team takes every effort to handle your package with utmost care and security, unforeseen issues can occasionally occur during transit. Unfortunately, once the package leaves our hands, shipping is handled by a third-party carrier. While we expect the same quality care for handling up until delivery, these issues are sometimes beyond our control.

To help us resolve this as quickly as possible, could you please send a photo of the damaged item(s) you received? While we review the information, we also recommend giving the product a quick look or test to confirm whether everything is functioning as it should.

We appreciate your patience and understanding and look forward to assisting you further.		FallbackFeedbackDamaged ProductTRUE
5
Fallback::Feedback::Negative FeedbackHi {{ticket.requester.first_name}},

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet expectations, and we appreciate you bringing this to our attention.

Your feedback has been received and documented, and we’ve shared it internally with the appropriate teams so it can be reviewed and addressed moving forward. While we’re unable to provide individual updates on internal reviews, please know that feedback like this is taken seriously and helps guide improvements.

Thank you again for letting us know—we appreciate your input.		FallbackFeedbackNegative FeedbackTRUE
6
Fallback::Feedback::Positive FeedbackHi {{ticket.requester.first_name}},

Thank you for your kind words!

Let me know if there's anything else I can assist you with.		FallbackFeedbackPositive FeedbackTRUE
7
Fallback::General::Asking for Gift CardHey {{ticket.requester.first_name}},

Thanks for reaching out! I understand you would like to receive a gift card but unfortunately, we currently don't offer that. Should you wish to try our product, you can go to our website and order now as we also offer discounts and freebies along with every purchase!

Let us know if we can do anything else for you. We hope to assist you in your future purchase with us.		FallbackGeneralAsking for Gift CardTRUE
8
Fallback::General::How Can I HelpHi {{ticket.requester.first_name}}!

Thanks for reaching out. How can I help you today?		FallbackGeneralHow Can I HelpTRUE
9
Fallback::General::How to UnsubscribeHello {{ticket.requester.first_name}},

We received your request to unsubscribe from our mailing list, and we are sorry to see you go. We understand that your preferences may have changed, and we respect your decision.

To complete the unsubscribe process and ensure that you no longer receive future emails from us, please follow the instructions below:

1. Scroll down to the bottom of this email.
2. Locate the "Unsubscribe" link or button.
3. Click on the "Unsubscribe" link or button.
4. You may be redirected to a confirmation page where you can verify your unsubscribe request. Please follow the prompts to confirm.

Please note that it may take a few days for the unsubscribe request to be fully processed. During this time, you may still receive some emails from us. We apologize for any inconvenience caused.

If you have any questions or concerns, or if there's anything else we can assist you with, please don't hesitate to contact us.

We appreciate the time you spent with us and value your feedback.		FallbackGeneralHow to UnsubscribeTRUE
10
Fallback::General::Sign OffHello {{ticket.requester.first_name}},

We are always happy to help!

Please feel free to reach out if you need any support going forward.

Have a great day!		FallbackGeneralSign OffTRUE
11
Fallback::General::Sign Off and BBB ReviewHello {{ticket.requester.first_name}},

It was such a pleasure helping you today! If you have a minute, we’d love for you to share your experience by leaving us a quick review on BBB through this link: <Placeholer BBB Link> 🤝

Your feedback will help our team improve and continue to provide great service!

Thank you again for your time and support.		FallbackGeneral
Sign Off and BBB Review
TRUE
12
Fallback::General::Sign Off and Trustpilot ReviewHello {{ticket.requester.first_name}},

It was such a pleasure helping you today! If you have a minute, we’d love for you to share your experience by leaving us a quick review on TrustPilot. You can complete the review through the link that will be emailed to you shortly. Your feedback helps our team improve and allows us to continue providing great service!

Thank you again for your time and support.		FallbackGeneral
Sign Off and Trustpilot Review
TRUE
13
Fallback::General::Welcome EmailHi {{ticket.requester.first_name}},
 
Thank you for confirming!
 
We’re so glad to hear that you received both the welcome email and your order confirmation! 
 
If you have any other questions or need assistance with your order, feel free to reach out—we’re always happy to help.		FallbackGeneralWelcome EmailTRUE
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Fallback::General::Wrong Support EmailHi {{ticket.requester.first_name}},
 
Thank you for reaching out!

It appears you are inquiring about <Placeholder Product Name>. 

For assistance, please contact them directly at <Placeholder Correct Support Email>, as they are best equipped to handle your request.

If you have any other questions or if there’s anything else we can assist you with, please don’t hesitate to let us know.		FallbackGeneralWrong Support EmailTRUE
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Order Inquiry::Order Data Relay::Other/Not ListedHello {{ticket.requester.first_name}},Order InquiryOrder Data RelayOther/Not ListedTRUE
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Order Inquiry::Order Data Relay::Address Information::Address Information SentHello {{ticket.requester.first_name}},
 
Thanks for reaching out! I’ve checked your order, and the shipping address we have on file is:
<placeholder>
 
If this is an apartment, condo, or building, please make sure to provide the unit or apartment number so your order can be delivered correctly. You can also update any other details if needed, and I’ll take care of it.
 
Looking forward to your reply!		Order InquiryOrder Data Relay
Address Information Sent
Address InformationTRUE
17
Order Inquiry::Order Data Relay::Name Information::Name Information SentHello {{ticket.requester.first_name}},
 
Thanks for reaching out! 
 
I’ve reviewed your order, and the name listed is:
<placeholder>
 
Please confirm that this is correct so your order can be processed without any issues. If any updates are needed, just send the correct full name, and I’ll take care of it right away.		Order InquiryOrder Data RelayName Information SentName InformationTRUE
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Order Inquiry::Order Data Relay::Order Information::BlacklistedHello {{ticket.requester.first_name}},

Thank you for reaching out about this issue you are experiencing with our checkout.

We really appreciate your support of our business and are happy to know that you wanted to purchase some of our products. At this time, we are unable to complete your order as our security and authorization tools have deemed it too high a risk. I know this is not ideal and we apologize for any inconvenience this has caused you.

If you wish to attempt to make the purchase again using another payment method, please go ahead and do so.

Let us know if you have other concerns, we'd be happy to help!		Order InquiryOrder Data RelayBlacklistedOrder InformationTRUE
19
Order Inquiry::Order Data Relay::Order Information::Missing/Incomplete OrderHello {{ticket.requester.first_name}},

Thanks for reaching out!

We apologize for the error and the inconvenience this may have caused you and would love the chance to make it up to you!
Can you please confirm which item/s you did not receive? Once we receive your response, we will go ahead and process a reshipment for the missing item(s).

Thanks so much for your understanding. We're looking forward to hearing from you soon!		Order InquiryOrder Data Relay
Missing/Incomplete Order
Order InformationTRUE
20
Order Inquiry::Order Data Relay::Order Information::No Order FoundHello {{ticket.requester.first_name}},

Thanks for reaching out! We are sorry for any inconvenience this may have caused you. I understand you're still waiting for your package.

According to our records, your package was returned to us because the address was insufficient. Please let us know if you'd rather receive a refund or reship your order again.

In the event that you'll choose reshipment, kindly include the correct shipping address in your reply so we can update our records.

We look forward to hearing from you again.		Order InquiryOrder Data RelayNo Order FoundOrder InformationTRUE
21
Order Inquiry::Order Data Relay::Order Information::Order Confirmation SentHello {{ticket.requester.first_name}},

Thanks for reaching out.

We're so sorry to hear about that! I just went ahead and sent your confirmation email. Please check your spam as well.

Let me know if there's anything else I can assist you with!		Order InquiryOrder Data Relay
Order Confirmation Sent
Order InformationTRUE
22
Order Inquiry::Order Data Relay::Order Information::Order DeclinedHello {{ticket.requester.first_name}},

Thanks for reaching out. We’re happy that you’ve decided to buy our product.

Unfortunately, your recent order will not be completed because this transaction was not authorized due to restrictions by your bank.

If you wish to order again, please feel free to try again and it should go through

Please use a different card or contact your bank for assistance. We only accept Visa, Master Card & Amex at this time. You may also switch browsers if you're having issues with ordering or please try again after a few minutes.

We hope this helps! Let us know if we can do anything else for you!		Order InquiryOrder Data RelayOrder DeclinedOrder InformationTRUE
23
Order Inquiry::Order Data Relay::Order Information::Order Information SentHello {{ticket.requester.first_name}},

Thanks for reaching out!
 
I’ve reviewed your order, and the details are as follows:
Order number: <placeholder>
Order Summary: 
<placeholder>
 
Please confirm that everything is correct so we can process your order without any issues. If any changes are needed, just let us know, and we’ll update it right away.

Looking forward to your confirmation!		Order InquiryOrder Data RelayOrder Information SentOrder InformationTRUE
24
Order Inquiry::Order Data Relay::Order Information::Returned Order (Insufficient Address)Hello {{ticket.requester.first_name}},

Thanks for reaching out! We are sorry for any inconvenience this may have caused you. I understand you're still waiting for your package.

According to our records, your package was returned to us because the address was insufficient. Please let us know if you'd rather receive a refund or reship your order again.

In the event that you'll choose reshipment, kindly include the correct shipping address in your reply so we can update our records.

We look forward to hearing from you again.		Order InquiryOrder Data Relay
Returned Order (Insufficient Address)
Order InformationFALSE
25
Order Inquiry::Order Data Relay::Order Information::Reward CreditHi {{ticket.requester.first_name}},

Thank you for reaching out regarding the <PLACEHOLDER AMOUNT> reward applied to your order. We sincerely apologize for any confusion and appreciate the opportunity to clarify.

Upon review, we can confirm that the reward was automatically applied during checkout.

Please rest assured that you received significant savings, and everything is now fully set. You will receive a confirmation email soon containing the tracking number and shipment details so you can easily monitor its progress.

We apologize again for the confusion this may have caused and hope you were able to enjoy the savings from your reward.

Should you have any further questions or need assistance, please don’t hesitate to reach out.		Order InquiryOrder Data RelayReward CreditOrder InformationTRUE
26
Order Inquiry::Order Data Relay::Order Information::Wrong ItemHello {{ticket.requester.first_name}},

We are very sorry for the possible mix-up with your order and any inconvenience it has caused. I know a mistake like this can be very upsetting.

Can you please send us a photo of the incorrect item(s) you received and we'll do our best to resolve this as soon as possible?

Thanks!		Order InquiryOrder Data RelayWrong ItemOrder InformationTRUE
27
Order Inquiry::Order Data Relay::Phone Information::Phone Information SentHello {{ticket.requester.first_name}},
 
Thanks for reaching out! 
 
I’ve reviewed your order, and the phone number associated is:
<placeholder>
 
Please confirm that this is correct so your order can be processed without any issues. If any updates are needed, just send the correct phone number, and I’ll take care of it right away.		Order InquiryOrder Data RelayPhone Information SentPhone InformationTRUE
28
Order Inquiry::Order Data Relay::Refund Status::Closed Credit CardHello {{ticket.requester.first_name}},

Thanks for reaching out! I'm sorry to learn that your card has been closed. Upon checking, I can confirm that we have already processed a refund to that card.

If the closed credit card was linked to a bank account, we recommend reaching out to your bank for assistance in redirecting the refund to your linked bank account. Please be aware that the success of this process may be subject to the policies of the credit card provider.

Thank you for your understanding.		Order InquiryOrder Data RelayClosed Credit CardRefund StatusTRUE
29
Order Inquiry::Order Data Relay::Refund Status::Proof of ReturnHello {{ticket.requester.first_name}},

Thanks for reaching out! I understand you returned your product for a refund.

If you can provide us with the tracking number for the package, that would be greatly appreciated so we can process the refund for you minus the shipping costs. A restocking fee will also be applied to your refund, as outlined in our return policy.

Could you also confirm the item/s and quantity included in your return package?

Looking forward to hearing from you soon!		Order InquiryOrder Data RelayProof of ReturnRefund StatusTRUE
30
Order Inquiry::Order Data Relay::Refund Status::Refund Already ProcessedHi {{ticket.requester.first_name}},

Thanks for reaching out!

As checked, the system indicated that we already have refunded you. You should see a refund in your account within 7-10 business days, depending on your bank. Let us know if you have any other concerns. We’re a small U.S. based company and we pride ourselves on our excellent customer service.		Order InquiryOrder Data Relay
Refund Already Processed
Refund StatusTRUE
31
Order Inquiry::Order Data Relay::Refund Status::Refund Not ReceivedHi {{ticket.requester.first_name}},

I'm so sorry to hear that your refund hasn't yet been deposited into your bank account.

According to our records, a refund was issued successfully. Occasionally, a refund can take up to 21 banking days to reflect in your account. As much as we'd love to be able to control this, it's all in the hands of the bank.

To confirm that we have refunded you already, we strongly recommend you contact your bank and have them check from the day you bought your order from us until today to see if we have already refunded you.

In the event that your bank claims otherwise, please send us a copy of your bank statement from the day you made your purchase until today so that we can reinvestigate the situation.

Once again, we apologize for the inconvenience this may have caused.		Order InquiryOrder Data RelayRefund Not ReceivedRefund StatusTRUE
32
Order Inquiry::Order Data Relay::Refund Status::Refund Status SentHello {{ticket.requester.first_name}},

Thanks for reaching out. We do apologize if you have not received your refund yet, but as I’ve checked here on our end, I can confirm that a refund has been made successfully. Depending on your bank institution, refunds may take up to 10 business days to be posted to your account. Let us know if you have not received your refund by then so we can take action.
 
Hope this clarifies the confusion. Let me know if there’s anything else I can assist you with!		Order InquiryOrder Data RelayRefund Status SentRefund StatusTRUE
33
Order Inquiry::Order Data Relay::Shipping Status::Delivered But Not ReceivedHello {{ticket.requester.first_name}},

--- Delivered But Not Received - No Warranty/Warranty ---

[No Warranty]: Thanks for reaching out about this! I'm so sorry to hear about the incident involving your recent order.

We understand how frustrating this situation must be. While we will always do our best to make things right in the case of shipping issues or packing mistakes, circumstances that occur after a package is marked as delivered (such as stolen goods or weather damage) are unfortunately beyond our control. Note that this policy is noted on the Terms & Conditions page on our website. Unless a warranty package was purchased at checkout, we are not able to offer refunds or reshipments for missing orders post-delivery. I'm so sorry for any confusion on this.

For cases like this, and in my personal experience, we usually recommend contacting your local police department to report the incident in more detail. We also suggest opening a claim directly with the carrier (like DHL or USPS). In some cases, the carrier may be able to provide reimbursement for lost or stolen goods.
If you need any assistance identifying the carrier or making a claim, please let me know, as I would be happy to point you in the right direction. :)

We truly appreciate your understanding here. If you have any other questions, we’re happy to help.

[Warranty]: Thanks for reaching out about this!

I’m sorry to hear that you haven’t received your order.

According to our records, it looks like your package was marked as delivered on [Date and Time]. While delivery confirmations should indicate completion, we understand that issues may still occur after tracking has concluded.

The good news is that since your order is protected under our 1-year warranty policy, we can absolutely make things right here! In this case, we can go ahead and set you up with a one-time reshipment for the missing goods, which is a perk of the warranty coverage you purchased at checkout. :)

To proceed, kindly confirm that your shipping address below is correct, and we’ll proceed with getting your replacement order shipped out as soon as possible.

[Shipping Address]

We appreciate your time and look forward to hearing back from you at your convenience.		Order InquiryOrder Data Relay
Delivered But Not Received
Shipping StatusTRUE
34
Order Inquiry::Order Data Relay::Shipping Status::Failed Delivery AttemptHello {{ticket.requester.first_name}},

Thanks for reaching out!

We're sorry to hear you haven't received your package yet. Checking on our end, it appears that the shipping company attempted delivery, but was unsuccessful. Normally couriers will attempt to deliver your package again, so I recommend you wait 3 more business days. You should also keep your phone lines open so they can reach you when needed.

In the event that you still have not received your order after 3-7 business days, please let us know so we can investigate.

Thank you for your understanding and patience.		Order InquiryOrder Data RelayFailed Delivery AttemptShipping StatusTRUE
35
Order Inquiry::Order Data Relay::Shipping Status::Lost in TransitHello {{ticket.requester.first_name}},

Thanks for reaching out. First, we want to apologize for the massive delay in your order. We pride ourselves on our excellent customer service and this is clearly not the experience we wanted you to have. So even as we do our best to ensure smooth delivery, we trust our shipping partners to maintain the best quality of shipping and handling.

I looked into your order, and it seems your package was lost in transit, as it should have arrived at you by now.

We can go ahead and re-send you this package or refund you in full.

Let me know how you'd like to proceed so I can process it for you right away.		Order InquiryOrder Data RelayLost in TransitShipping StatusFALSE
36
Order Inquiry::Order Data Relay::Shipping Status::Not Shipped (Processing)Hello {{ticket.requester.first_name}},

Thank you for reaching out! Your order <Placeholder Order Info> has been received and we are working on getting it shipped out.

Our processing time before an order ship is 3-5 days, excluding weekends.

We will email you a confirmation once it ships and that will include tracking information as well.

If you have any questions in the meantime, please don't hesitate to reach out.		Order InquiryOrder Data Relay
Not Shipped (Processing)
Shipping StatusTRUE
37
Order Inquiry::Order Data Relay::Shipping Status::Order On HoldHi {{ticket.requester.first_name}},

Thanks for reaching out!

So sorry about that! It seems our shipping center placed an address hold on your order and it never got shipped, and we, unfortunately, did not get notified. Is this address correct:

<Placeholder Customer Address>

How would you like to proceed?		Order InquiryOrder Data RelayOrder On HoldShipping StatusTRUE
38
Order Inquiry::Order Data Relay::Shipping Status::Out of Stock (< 7 Days)Hello {{ticket.requester.first_name}},

We're so sorry to hear about the delay regarding your order. Due to unforeseen issues in the supply chain we have had issues restocking one of the products associated with your order, <Placeholder Insert Out of Stock Item Name>. Rest assured we're doing everything that we can to have your order shipped out as soon as possible. Please give us a few more days to have everything in your order ready.

Thank you so much for your understanding and please do not hesitate to contact us back with any questions!		Order InquiryOrder Data RelayOut of Stock (< 7 Days)Shipping StatusTRUE
39
Order Inquiry::Order Data Relay::Shipping Status::Returned to SenderHello {{ticket.requester.first_name}},

Thank you for reaching out. I sincerely apologize for any inconvenience this situation may have caused, and I completely understand how frustrating it can be to wait for a package.

Based on our records, the shipment was returned to us by the carrier due to an insufficient address. As a reference, the order was shipped to the address entered at checkout, copied below:

<PLACEHOLDER SHIPPING ADDRESS>

To help us resolve this as quickly as possible, kindly reply with your complete and correct shipping address so that we can update our records and proceed with the reshipment. Once you follow up, we'll get a new order sent out to you as soon as possible.

We look forward to your response and will be more than happy to assist you further.		Order InquiryOrder Data RelayReturned to SenderShipping StatusTRUE
40
Order Inquiry::Order Data Relay::Shipping Status::Sent to Wrong AddressHello {{ticket.requester.first_name}},

Thanks for reaching out! We apologize for the inconvenience you've faced with your order.

We take pride in ensuring a smooth shopping experience for our customers. However, please understand that the information we use to process orders is solely based on the data provided during checkout. It seems that there might have been a discrepancy with the shipping address provided, which unfortunately led to the package being delivered to the wrong location.

To help resolve this situation, we recommend getting in touch with the homeowner at the address where the package was mistakenly delivered. They may have received the package and can assist you in retrieving it. I’ve included the information down below for your reference.

Tracking number: <Placeholder Tracking Number>
Tracking link:<Placeholder Tracking Link>

Please know that we are actively working to prevent such issues in the future and will use your feedback to improve our processes.

Once again, we apologize for any inconvenience caused. Let me know if there’s anything else I can assist you with!		Order InquiryOrder Data RelaySent to Wrong AddressShipping StatusTRUE
41
Order Inquiry::Order Data Relay::Shipping Status::Shipping Delayed (Partially Out of Stock)Hi {{ticket.requester.first_name}},

Thanks for reaching out! Unfortunately, an item from your order, <Placeholder out of stock upsell item>, is currently out of stock. We’ve experienced a high volume of orders and have run out of inventory. We sincerely apologize for this inconvenience. We expect the item to be back in stock in weeks but with the current supply chain issues going on in the world we don't have an exact date.

Let me know if you'd rather cancel the order and we'll refund you in full or if you'd like to wait a couple more days for your package to be shipped out.		Order InquiryOrder Data Relay
Shipping Delayed (Partially Out of Stock)
Shipping StatusTRUE
42
Order Inquiry::Order Data Relay::Shipping Status::Shipping Status SentHello {{ticket.requester.first_name}},

Thanks for reaching out! Your order has shipped and I've included the information below so you can track it right to your door.
 
Order: <placeholder>
Tracking Link: <placeholder>
 
Let us know if you have any other questions or concerns. We're here to help!		Order InquiryOrder Data RelayShipping Status SentShipping StatusTRUE
43
Order Inquiry::Order Data Relay::Shipping Status::Stuck in TransitHello {{ticket.requester.first_name}},

--- Shipping Status - Stuck in Transit - ≤ or > 7 Days ---

[Less Than 7 Days]: Thank you for reaching out!

I'm so sorry to hear that you have not yet received your order.

After checking your tracking information, it does appear that your shipment is lacking movement. While delays like this are uncommon, sometimes unexpected factors (like weather) can prevent a timely delivery. Rest assured, however, that our team will take every action to make things right!

I just went ahead and opened an investigation with the shipping carrier, so we should expect to see a tracking update posted in the next day or so. If for any reason you do not see movement in the next 7 days, please let us know. We'd be happy to place a new order for no additional charge at that time. :)

Please reach out if you have any further questions in the meantime.

Thanks again for your patience and continued support!

[Greater Than 7 Days]: Thank you for your patience while we monitored the status of your shipment.

It has been over 7 days since we opened an investigation with the carrier, and we still do not see movement on your tracking information. To help us resolve this as quickly as possible, could you please confirm the shipping address you provided for your order?

This will ensure we have the correct details on file and allow us to take the appropriate next steps.

Once we have your confirmation, we can either work with the carrier to locate the package or arrange a replacement order if needed.

We truly appreciate your understanding and cooperation. Please let us know at your earliest convenience so we can make sure your order reaches you promptly.		Order InquiryOrder Data RelayStuck in TransitShipping StatusTRUE
44
Order Inquiry::Order Data Relay::Shipping Status::Tracking Not FoundHello {{ticket.requester.first_name}},

--- Tracking Not Found - ≤ or > 3 Days ---

[Within 3 Days]: Thank you for reaching out about your recent order! I completely understand your concern and appreciate you checking in.

After reviewing your tracking information, it appears that your shipment has not yet received an update from the shipping carrier, as you've mentioned. This can sometimes occur due to a temporary delay in the carrier’s system when the package has been handed over by our team. These types of processing delays usually get resolved between 1 and 3 days, however.

Since the order is still within our standard processing window, we recommend giving the carrier a bit more time to update the tracking link. In many cases, tracking details appear within a day or so after the shipment is processed through the carrier’s system, so your order should have an update within the next 24 hours.

Please check the tracking link again tomorrow, and if the status has still not updated, you can kindly let us know so that we can assist further. :)

We appreciate your patience and understanding!

[Over 3 Days]: Thank you for reaching out about your recent order! I completely understand your concern and appreciate you checking in.

I checked your tracking information and see that your order is still lacking a status update from the carrier. Since it has been more than 3 days without movement, I'd be happy to arrange a reshipment to ensure that you receive your goods as soon as possible. All we ask is that you please reach back out to us in the event that the original package does turn up.

To proceed, could you please confirm the shipping address provided for this order? This will ensure we have the correct details on file for the new shipment,
Once we have your confirmation, we will go ahead and get the new items shipped out as soon as possible.

I look forward to hearing from you soon!		Order InquiryOrder Data RelayTracking Not FoundShipping StatusTRUE
45
Order Inquiry::Order Data Relay::Shipping Status::Wrong Address (Customer Fault)Hello {{ticket.requester.first_name}},

Thank you for reaching out about this! We apologize for the inconvenience you've faced with your order.

To confirm, it looks like your order was shipped to the address entered at checkout, copied below:

<PLACEHOLDER SHIPPING ADDRESS>

While we do our best to provide a smooth and speedy shipping experience, please understand that the innaccurate address information may result in delivery errors that are outside our control. We ship all orders based solely on the customer details entered at checkout, and an up-to-date shipping address is emphasized upon placing the order. It can also be reviewed as soon as the order confirmation email is received. 

For this reason, we are not able to offer refunds or reshipments since the order was fulfilled accurately on our end in accordance with your checkout details. Instead, we may recommend getting in touch with the homeowner at the address where the package was sent. In my personal experience, neighbors are usually willing to offer assistance in these instances. :) 

Note that this policy is in accordance with our Terms and Conditions, which states that a delivery confirmation from the carrier is considered sufficient proof of delivery (even if a signature is not obtained). We truly appreciate your understanding here.		Order InquiryOrder Data Relay
Wrong Address (Customer Fault)
Shipping StatusTRUE
46
Order Inquiry::Order Data Relay::Subscription Status::Subscription Status (Unaware)Hi {{ticket.requester.first_name}},

Thank you for your message, and I’m sorry for the frustration this situation has caused. I appreciate the opportunity to clarify everything for you.
 
After reviewing our system, we can confirm that when the initial purchase was made, the order was placed under a recurring subscription, which is why a subsequent shipment was generated automatically. We understand this may not have been your intention, and we sincerely apologize for any confusion.
 
Please let us know how you would like to proceed, and we’ll be happy to assist you further.
 
Thank you for contacting us and giving us a chance to make this right!		Order InquiryOrder Data Relay
Subscription Status (Unaware)
Subscription StatusTRUE
47
Order Inquiry::Order Data Relay::Subscription Status::Subscription Status SentHello {{ticket.requester.first_name}},
 
Thanks for reaching out! I’ve checked your account and can confirm that your subscription is currently
--- Subscription Status - Active/Cancelled ---

[Subscription Active]: active.

Your subscription is for <placeholder order information>

Your next renewal date is on <placeholder>, and the payment will be processed automatically using your saved billing method.

[Subscription Cancelled]: cancelled.

You will not be billed any further.

 
Let me know if there's anything else I can help you with.		Order InquiryOrder Data Relay
Subscription Status Sent
Subscription StatusTRUE
48
bellasteve@sasktel.netHello {{ticket.requester.first_name}},
 
--- Address Change - Shipped/Not Shipped ---

[Not Shipped]: Thank you for reaching out!
 
I’ve updated your shipping address, and everything should be all set now. You’ll receive a confirmation email as soon as your package ships.
 
If there’s anything else I can assist you with, please don’t hesitate to let me know.

[Shipped]: I'm so sorry for the trouble. Unfortunately, we already shipped your package out and cannot change the shipping address for your order when it is en-route. Kindly contact the courier to request a modification of the shipping address.
 
I've included your tracking information below as a reference:
 
Order: <placeholder>
Tracking Link: <placeholder>
 
Let us know if you have any other questions or concerns.		Order InquiryOrder Data UpdateAddress ChangedAddress ChangeTRUE
49
Order Inquiry::Order Data Update::Email Change::Email ChangedHello {{ticket.requester.first_name}},

Thanks for reaching out! We've successfully updated the email address on your order to <Placeholder Email Address>.

Everything is now set, and your order will continue processing as normal. If you need anything else, feel free to reach out.

Have a wonderful day!		Order InquiryOrder Data UpdateEmail ChangedEmail ChangeTRUE
50
Order Inquiry::Order Data Update::Name Change::Name ChangedHello {{ticket.requester.first_name}},
 
Thanks for reaching out! We've successfully updated the name on your order to <Placeholder New Name>.
 
Everything is now set, and your order will continue processing as normal. If you need anything else, feel free to reach out. 
 
Have a wonderful day!		Order InquiryOrder Data UpdateName ChangedName ChangeTRUE
51
Order Inquiry::Order Data Update::Order Cancel::Order Cancel PushbackHello {{ticket.requester.first_name}},

--- Order Cancel Pushback - Shipped/Not Shipped ---

[Shipped]: We understand that sometimes plans change, even before trying a product. In this case, however, it looks like your order has already shipped and is currently in transit to your address.

As referenced in our shipping policy, once an order has been processed or shipped, we are not able to offer modifications, cancellations, or rerouting. The package will need to be delivered first. The good news is that you'll still get the chance to try the product, and should you still want a return after testing it out, you can do so within 30 days from receiving it. :)

Many customers have found that this product makes a noticeable difference in their everyday routines, so we're hopeful that you'll be able to experience all of the benefits before making a decision!

No worries either way—if it’s not the right fit, please reach out to us again, and we’ll guide you through the return process.

[Not Shipped]: Thank you for reaching out! We're sorry to hear you'd like to cancel your order.
 
Before we proceed, we'd love to offer you the option to modify your order instead—whether it's changing the items, adjusting quantities, or updating the delivery address. Our goal is to ensure you're happy with your purchase.
 
We also want to remind you that you got the product at a special discounted price, which may not be available later.
 
If you'd like to make any changes to your order, just reply to this email with the details, and we'll take care of it right away. If you'd still prefer to cancel, let us know, and we'll proceed accordingly.
 
Thank you for your understanding and cooperation. We look forward to your prompt response.		Order InquiryOrder Data UpdateOrder Cancel PushbackOrder CancelTRUE
52
Order Inquiry::Order Data Update::Order Cancel::Order CanceledHi {{ticket.requester.first_name}}!

Thanks for reaching out! We're so sorry to hear about your dissatisfaction! 

We've gone ahead and canceled your order. You should receive your refund in your account within 1-10 business days depending on your bank.

Let me know if there's anything else I can assist you with!		Order InquiryOrder Data UpdateOrder CanceledOrder CancelTRUE
53
Order Inquiry::Order Data Update::Order Cancel::Upsell Cancel PushbackHello {{ticket.requester.first_name}},

I understand you’re considering cancelling the extra item in your order, and I’m happy to help!

First, I have a win-win offer: We’d be happy to upgrade your shipping for an expedited delivery at no additional cost, so you can receive your hearing aid sooner and try it out for yourself!

--- Product ---

[UV Sanitizer]: The Oricle UV Sanitizer offers the ultimate care for your hearing aids:

1. Stop moisture damage – avoid costly replacements
2. End itchy ears – UV-C light kills bacteria
3. Prolong battery life and maintain optimal performance

Many customers find it convenient and notice a real difference in keeping their hearing aids clean and performing their best.

That said, I’ll go ahead and put your order on hold while waiting for your confirmation. No worries if you'd like to proceed with a cancellation. We also offer easy returns for up to 30 days from the delivery date if you do decide to keep the item and are not completely satisfied after you've tried it. :)

Please let me know if you’d like us to expedite your shipment or proceed as requested, and we’ll make it happen!		Order InquiryOrder Data UpdateUpsell Cancel PushbackOrder CancelTRUE
54
Order Inquiry::Order Data Update::Order Change::Order ChangedHello {{ticket.requester.first_name}},

--- Order Change - Shipped/Not Shipped ---

[Not Shipped]: Thank you for reaching out!
 
I’ve gone ahead and updated your order, and everything is all set now. You should see a refund in your account within 1-10 business days, depending on your bank. Below is the final summary of your order:
 
-
-
 
You’ll receive a confirmation email as soon as your package ships.
 
If there’s anything else I can assist you with, please don’t hesitate to let me know.

[Shipped]: Thank you for getting in touch with us regarding your desire to change your recent order. We understand that circumstances can change, and we're here to guide you through the next steps.
 
We've reviewed your request and found that your order has already been shipped. While we're unable to edit orders that are in transit, you still have options available under our return policy.
 
As per our return policy, please ensure that the following conditions are met for a smooth return experience:
 
1. Pack your return: Ensure that the products you are returning are carefully packed in their original packaging, including all accessories, manuals, and inserts.
 
2. Request Within 30 Days: Please initiate your return request within thirty (30) days from the date of delivery. Unfortunately, we are unable to process returns requested after this period.
 
3. Reprocessing Fee: Please note that a reprocessing fee of $4.95 will be deducted from your refund amount. This fee is mentioned in our return policy on our website.
 
Important Reminder: We kindly advise against refusing the package or marking it as "Return to Sender," as this may cause delays in processing your refund. Instead, please wait for the delivery and follow our return instructions for a smoother process.
 
We kindly ask you to refer to our detailed return policy on our website. You can view the complete return policy here:
<INSERT LINK TO RETURN POLICY>
 
This includes important information about return conditions, timelines, and any associated fees.
 
Thank you for your understanding and cooperation. We look forward to assisting you further.		Order InquiryOrder Data UpdateOrder ChangedOrder ChangeTRUE
55
Order Inquiry::Order Data Update::Reshipment::Damaged ItemHi {{ticket.requester.first_name}},

Thank you for confirming the issue with your item!

To resolve this quickly, we have arranged a replacement shipment to be sent to the same address on file. Once your replacement package has been dispatched, you will receive a confirmation email containing the tracking information, so you can monitor its progress until it reaches you.

We appreciate your patience and understanding while we get this sorted.

If you have any further questions in the meantime, please don’t hesitate to reach out — we are always happy to assist you.

Thank you for your continued support!		Order InquiryOrder Data UpdateDamaged ItemReshipmentTRUE
56
Order Inquiry::Order Data Update::Reshipment::Manual OrderHi {{ticket.requester.first_name}},

I’m so sorry to learn your order hasn’t arrived. I understand how frustrating this must be for you. I reprocessed the shipment of your order today. Once your order has been shipped, you will receive an email with the tracking information.

Thank you for contacting us and giving us the chance to make it better.		Order InquiryOrder Data UpdateManual OrderReshipmentTRUE
57
Order Inquiry::Order Data Update::Reshipment::Missing Entire OrderHi {{ticket.requester.first_name}}!

Thanks for reaching out. I'm sorry to hear that you received an empty package. We stand by our satisfaction guarantee and believe that it was probably a packing error. I have proactively processed a reshipment for you. As soon as your order has been dispatched, you should receive an email with tracking information.		Order InquiryOrder Data UpdateMissing Entire OrderReshipmentTRUE
58
Order Inquiry::Order Data Update::Reshipment::Missing ItemHello {{ticket.requester.first_name}}!

I have submitted another order for you with missing items. You should receive a confirmation email within 24 hours followed by a shipping confirmation email.  

Let me know if there's anything else I can assist you with!		Order InquiryOrder Data UpdateMissing ItemReshipmentTRUE
59
Order Inquiry::Order Data Update::Reshipment::Stuck in TransitHi {{ticket.requester.first_name}},

Thank you for confirming your shipping address! We appreciate your prompt response here.

We’re happy to inform you that a reshipment of your order has been processed. Once the package has been dispatched, you will receive a confirmation email with the tracking information so you can monitor the new shipment.

We truly appreciate your patience throughout this process. Please don’t hesitate to reach back out if you have any further questions going forward.		Order InquiryOrder Data UpdateStuck in TransitReshipmentTRUE
60
Product Question::Oricle::Oricle 2.0::AffiliateHello {{ticket.requester.first_name}},

Thank you for reaching out and for your interest in becoming an affiliate with Oricle Hearing!

At this time, we do not have an affiliate program available. However, we truly appreciate your interest in supporting our products. If you’d like to try Oricle Hearing Aids yourself, you can place an order directly on our website. We’re currently running a sale, so it’s a great opportunity to experience the benefits of our hearing aids: https://www.getoricle.com/checkout

If you have any questions or need assistance with your order, please don’t hesitate to reach out—we’re happy to help!		Product QuestionOricleAffiliateOricle 2.0TRUE
61
Product Question::Oricle::Oricle 2.0::Battery LifeHello {{ticket.requester.first_name}},
 
 
Thank you for reaching out. I’d be happy to share more details about the battery performance of the Oricle Hearing Aid 2.0.
 
The Oricle Hearing Aid 2.0 is designed for all-day use and offers up to 20 hours of battery life on a full charge. To make charging even more convenient, every device comes with its own portable charging case, allowing you to recharge the hearing aid anytime, anywhere without needing a direct power outlet.
 
Please note that actual battery life may still vary depending on the volume level, environmental noise, and settings you have enabled on the device. Higher amplification or continuous use in louder environments may shorten the battery duration.
 
If you have any other questions about battery performance or device features, feel free to let me know—I’m here to help.		Product QuestionOricleBattery LifeOricle 2.0TRUE
62
Product Question::Oricle::Oricle 2.0::Battery TypeHello {{ticket.requester.first_name}},

Thank you for reaching out. I’m happy to clarify the type of battery used in our hearing devices.

The Oricle Hearing Aid 2.0 is powered by a lithium-ion rechargeable battery. This type of battery is commonly used in modern electronics because it is lightweight, long-lasting, and allows for quick, convenient recharging.

Our lithium-ion battery is safely built into the device and works seamlessly with the included charging case, so you can easily keep your hearing aid powered throughout the day.

If you have any other questions about the battery or the device itself, please feel free to let me know—I’m here to help.		Product QuestionOricleBattery TypeOricle 2.0TRUE
63
Product Question::Oricle::Oricle 2.0::Bluetooth ConnectivityHello {{ticket.requester.first_name}},

Thank you for reaching out to us regarding the compatibility of your hearing aid. We appreciate the opportunity to assist you.

We’d like to inform you that the Oricle Hearing Aid 2.0 is not compatible with Bluetooth technology or direct phone connectivity. The device is designed for simplicity and reliable everyday performance. While it does not include Bluetooth or direct phone connectivity, it provides clear, high-quality sound and long-lasting comfort—helping you enjoy conversations and your environment with ease.

Your satisfaction is very important to us, and we are here to support you in finding the best possible solution for your hearing needs. If you have any additional questions or require assistance, please don’t hesitate to contact us.		Product QuestionOricleBluetooth ConnectivityOricle 2.0TRUE
64
Product Question::Oricle::Oricle 2.0::Comparison to ProHello {{ticket.requester.first_name}},

Oricle's Pro Hearing Aids offer several enhancements over the Basic model, including:

- A 25% smaller design, making the domes more discreet and comfortable
- An extra 6 hours of battery life, allowing for extended use
- Improved noise cancellation abilities for a better hearing experience

Please don't hesitate to reach out with additional questions.		Product QuestionOricleComparison to ProOricle 2.0TRUE
65
Product Question::Oricle::Oricle 2.0::EartipsHello {{ticket.requester.first_name}},

Thank you for reaching out with your question about the ear tips included with your Oricle Hearing Aid. I’m happy to provide the details.

Each hearing aid package comes with 3 extra ear tips in different sizes to ensure a comfortable and secure fit:

Small: 9mm
Medium: 12mm
Large: 16mm

All ear tips are made from medical-grade silicone, which is completely safe and designed for extended, comfortable wear. These sizes allow you to choose the tip that fits your ear canal best for optimal comfort and sound performance.

If you need guidance on selecting the right size or have any other questions about your hearing aid, please don’t hesitate to contact us—we’re happy to help.		Product QuestionOricleEartipsOricle 2.0TRUE
66
Product Question::Oricle::Oricle 2.0::Hearing Loss SupportHello {{ticket.requester.first_name}},

Thank you for reaching out. Oricle Hearing 2.0 are designed to provide optimal support for individuals with mild to moderate hearing loss up to 50 dB. For those with more significant hearing challenges, a higher-power hearing aid can help amplify sounds more effectively and improve your listening experience.

We are here to guide you in selecting the hearing aid that best fits your needs. Simply reply to this email or contact us, and we’ll provide personalized assistance to help you hear confidently.

We look forward to helping you take the next step toward better hearing.		Product QuestionOricleHearing Loss SupportOricle 2.0TRUE
67
Product Question::Oricle::Oricle 2.0::How to OrderHello {{ticket.requester.first_name}},

Thank you for reaching out and for your interest in the Oricle Hearing Aid 2.0!

You can conveniently place your order directly through our official website using the following link:
Order the Oricle 2.0 Here

If you have any questions about the ordering process or need guidance on choosing the right options, feel free to reply to this email—I’m happy to assist.		Product QuestionOricleHow to OrderOricle 2.0TRUE
68
Product Question::Oricle::Oricle 2.0::Other/Not ListedHello {{ticket.requester.first_name}},Product QuestionOricleOther/Not ListedOricle 2.0TRUE
69
Product Question::Oricle::Oricle 2.0::Packaging ContentHello {{ticket.requester.first_name}},

Thanks for reaching out!

Here’s what you can expect inside the box when you order the Oricle Hearing Aid:

What’s included:

1 pair of Oricle Hearing Aids (left and right)
Charging case
Charging cable
Instruction manual, A Quick-start guide, and Helpful tips insert
Extra ear tips for a personalized and comfortable fit
Cleaning Brush

Everything you need to start using your device is included in the package. If you have any other questions about the product or how to use it, feel free to let me know!		Product QuestionOriclePackaging ContentOricle 2.0TRUE
70
Product Question::Oricle::Oricle 2.0::PartnershipHello {{ticket.requester.first_name}},

Thank you for reaching out and for your interest in becoming an affiliate with Oricle Hearing!

At this time, we do not have an affiliate program available. However, we truly appreciate your interest in supporting our products. If you’d like to try Oricle Hearing Aids yourself, you can place an order directly on our website. We’re currently running a sale, so it’s a great opportunity to experience the benefits of our hearing aids: https://www.getoricle.com/checkout

If you have any questions or need assistance with your order, please don’t hesitate to reach out—we’re happy to help!		Product QuestionOriclePartnershipOricle 2.0TRUE
71
Product Question::Oricle::Oricle 2.0::Product SpecificationsHello {{ticket.requester.first_name}},
 
 
Thank you for your interest in the Oricle 2.0 Hearing Aid! I’d like to share some of the key specifications and features that make this device both convenient and effective:
 
🔹 Analog Chip: Reliable sound processing for clear hearing
🔹 1 Channel: Optimized for precise amplification
🔹 20-Hour Battery: Long-lasting battery life for all-day use
🔹 Crystal Clear Sound: Enhanced audio quality for natural listening
 
The Oricle 2.0 is designed to be affordable, user-friendly, and effective, making it a great choice for everyday hearing needs.
 
If you have any questions or need guidance on how the device works, feel free to reach out—I’m happy to assist.		Product QuestionOricleProduct SpecificationsOricle 2.0TRUE
72
Product Question::Oricle::Oricle 2.0::Referral ProgramHello {{ticket.requester.first_name}},

Thank you for reaching out and for your interest in referring others to Oricle Hearing!

At this time, we do not have a referral program available. However, if you or someone you know would like to try our hearing aids, you can easily place an order directly on our website. We’re currently running a sale, making it a great opportunity to experience the benefits of Oricle Hearing Aids:
https://www.getoricle.com/checkout

If you have any questions or need assistance with an order, please feel free to reach out—we’re happy to help!		Product QuestionOricleReferral ProgramOricle 2.0TRUE
73
Product Question::Oricle::Oricle 2.0::Safety - FDA ComplianceHello {{ticket.requester.first_name}},

Thank you for reaching out and for sharing your concern. I completely understand how important safety and compliance are when choosing a hearing device.

I’d like to assure you that our Oricle Hearing Aid 2.0 has been approved in accordance with applicable Safety and FDA compliance requirements. This means the device has undergone the necessary reviews to ensure it meets the regulatory standards for safety, performance, and consumer protection.

If you have any other questions or need more clarification, please feel free to let me know—I’m here to assist.		Product QuestionOricle
Safety - FDA Compliance
Oricle 2.0TRUE
74
Product Question::Oricle::Oricle 2.0::SponsorshipHello {{ticket.requester.first_name}},

Thank you for reaching out and for your interest in Oricle Hearing Aids!

At this time, we do not offer sponsorships for our products. However, if you’d like to try the Oricle Hearing Aid, you can easily place an order directly on our website. We’re currently running a sale, so it’s a great opportunity to experience the benefits of our hearing aids at a discounted price.

You can view and order the product here: https://www.getoricle.com/checkout

If you have any questions about the product or need assistance with your order, feel free to reach out—we’re happy to help!		Product QuestionOricleSponsorshipOricle 2.0TRUE
75
Product Question::Oricle::Oricle 2.0::Volume and ProgramsHello {{ticket.requester.first_name}},
 
 
Thank you for reaching out with your questions about the Oricle Hearing Aid 2.0. I’m happy to provide details about the volume levels and program modes available on your device.
 
Volume Control:
 
1. The hearing aid has 5 levels of volume.
2. Each time you increase the volume, you will hear one beep.
3. When the volume reaches the maximum level, the device will beep at a higher tone.
 
Program Modes:
 
The Oricle Hearing Aid 2.0 comes with 4 preset modes, each indicated by a different number of beeps:
1. Standard Mode – 1 beep
- Ideal for quiet environments like home or office.
2. Restaurant Mode – 2 beeps
- Optimized for noisy settings such as restaurants or meetings.
 
Switching between modes is simple, and the audible beeps help you know exactly which mode is active.
 
If you have any additional questions or need tips on using your hearing aid, feel free to reach out—I’m happy to assist.		Product QuestionOricleVolume and ProgramsOricle 2.0TRUE
76
Product Question::Oricle::Oricle BTE::AffiliateHello {{ticket.requester.first_name}},

Thank you for reaching out and for your interest in becoming an affiliate with Oricle Hearing!

At this time, we do not have an affiliate program available. However, we truly appreciate your interest in supporting our products. If you’d like to try Oricle Hearing Aids yourself, you can place an order directly on our website. We’re currently running a sale, so it’s a great opportunity to experience the benefits of our hearing aids: https://bte.oriclehearing.com/checkout

If you have any questions or need assistance with your order, please don’t hesitate to reach out—we’re happy to help!		Product QuestionOricleAffiliateOricle BTETRUE
77
Product Question::Oricle::Oricle BTE::Battery LifeHello {{ticket.requester.first_name}},

Thank you for reaching out. I’d be happy to share more details about the battery performance of the TrueFit Behind-the-Ear Hearing Aid.

The TrueFit Behind-the-Ear Hearing Aid is designed for all-day use and offers up to 20 hours of battery life on a full charge. To make charging even more convenient, every device comes with its own portable charging case, allowing you to recharge the hearing aid anytime, anywhere without needing a direct power outlet.

Please note that actual battery life may still vary depending on the volume level, environmental noise, and settings you have enabled on the device. Higher amplification or continuous use in louder environments may shorten the battery duration.

If you have any other questions about battery performance or device features, feel free to let me know—I’m here to help.		Product QuestionOricleBattery LifeOricle BTETRUE
78
Product Question::Oricle::Oricle BTE::Battery TypeHello {{ticket.requester.first_name}},

Thank you for reaching out. I’m happy to clarify the type of battery used in our hearing devices.

The TrueFit Behind-the-Ear Hearing Aid is powered by a lithium-ion rechargeable battery. This type of battery is commonly used in modern electronics because it is lightweight, long-lasting, and allows for quick, convenient recharging.

Our lithium-ion battery is safely built into the device and works seamlessly with the included charging case, so you can easily keep your hearing aid powered throughout the day.

If you have any other questions about the battery or the device itself, please feel free to let me know—I’m here to help.		Product QuestionOricleBattery TypeOricle BTETRUE
79
Product Question::Oricle::Oricle BTE::Bluetooth ConnectivityHello {{ticket.requester.first_name}},

Thank you for reaching out to us regarding the compatibility of your hearing aid. We appreciate the opportunity to assist you.

We’d like to inform you that the TrueFit Behind-the-Ear Hearing Aid is not compatible with Bluetooth technology or direct phone connectivity. We understand this may not be the response you were hoping for, and we sincerely apologize for any inconvenience this may cause.
Your satisfaction is very important to us, and we are here to support you in finding the best possible solution for your hearing needs. If you have any additional questions or require assistance, please don’t hesitate to contact us.

Your satisfaction is very important to us, and we are here to support you in finding the best possible solution for your hearing needs. If you have any additional questions or require assistance, please don’t hesitate to contact us.		Product QuestionOricleBluetooth ConnectivityOricle BTETRUE
80
Product Question::Oricle::Oricle BTE::EartipsHello {{ticket.requester.first_name}},

Thank you for reaching out with your question about the ear tips included with your TrueFit Behind-the-Ear Hearing Aid. I’m happy to provide the details.
Each TrueFit hearing aid package comes with 3 extra ear tips in different sizes to ensure a comfortable and secure fit:

1.Small
2. Medium
3. Large

All ear tips are made from medical-grade silicone, which is lighter, softer, and safe for extended use, providing maximum comfort while wearing your hearing aid. These sizes allow you to choose the tip that fits your ear canal best for optimal comfort and sound quality.

If you have any questions about selecting the right size or using your hearing aid, please don’t hesitate to reach out—I’m happy to assist.		Product QuestionOricleEartipsOricle BTETRUE
81
Product Question::Oricle::Oricle BTE::Hearing Loss SupportHello {{ticket.requester.first_name}},

Thank you for reaching out. Oricle Truefit Behind the Ear are designed to provide optimal support for individuals with mild to moderate hearing loss up to 50 dB. For those with more significant hearing challenges, a higher-power hearing aid can help amplify sounds more effectively and improve your listening experience.

We are here to guide you in selecting the hearing aid that best fits your needs. Simply reply to this email or contact us, and we’ll provide personalized assistance to help you hear confidently.

We look forward to helping you take the next step toward better hearing.		Product QuestionOricleHearing Loss SupportOricle BTETRUE
82
Product Question::Oricle::Oricle BTE::How to OrderHello {{ticket.requester.first_name}},

Thank you for reaching out and for your interest in theTrueFit Behind-the-Ear Hearing Aid!

You can conveniently place your order directly through our official website using the following link:
Order the TrueFIt Behind-the-Ear Here

If you have any questions about the ordering process or need guidance on choosing the right options, feel free to reply to this email—I’m happy to assist.		Product QuestionOricleHow to OrderOricle BTETRUE
83
Product Question::Oricle::Oricle BTE::Other/Not ListedHello {{ticket.requester.first_name}},Product QuestionOricleOther/Not ListedOricle BTETRUE
84
Product Question::Oricle::Oricle BTE::Packaging ContentHello {{ticket.requester.first_name}},

Thanks for reaching out!

Here’s what you can expect inside the box when you order the Oricle Hearing Aid:

What’s included:

1 pair of Oricle Hearing Aids (left and right)
Charging case
Charging cable
Instruction manual, A Quick-start guide, and Helpful tips insert
Extra ear tips for a personalized and comfortable fit
Double-ended cleaning brush and filament

Everything you need to start using your device is included in the package. If you have any other questions about the product or how to use it, feel free to let me know!		Product QuestionOriclePackaging ContentOricle BTETRUE
85
Product Question::Oricle::Oricle BTE::PartnershipHello {{ticket.requester.first_name}},

Thank you for reaching out and for your interest in becoming an affiliate with Oricle Hearing!

At this time, we do not have an affiliate program available. However, we truly appreciate your interest in supporting our products. If you’d like to try Oricle Hearing Aids yourself, you can place an order directly on our website. We’re currently running a sale, so it’s a great opportunity to experience the benefits of our hearing aids: https://bte.oriclehearing.com/checkout

If you have any questions or need assistance with your order, please don’t hesitate to reach out—we’re happy to help!		Product QuestionOriclePartnershipOricle BTETRUE
86
Product Question::Oricle::Oricle BTE::Product SpecificationsHello {{ticket.requester.first_name}},

Thank you so much for your interest in the TrueFit Behind-the-Ear Hearing Aid! I’d be happy to give you a quick rundown of the main specifications for this powerful device.

The TrueFit Behind-the-Ear Hearing Aid uses a high-performance Digital Chip for crystal-clear sound processing. For excellent sound collection and clarity, it is equipped with 2 Microphones. You can rely on it all day long with its impressive 20 Hour Battery life.

Perhaps most importantly, it is engineered to provide a superior listening experience with its No Feedback feature, eliminating those distracting whistles and squeaks.

As a reminder, this model is available for $289.99.

Please let me know if you have any other questions about the device's functionality, or if you're ready to move forward with an order!		Product QuestionOricleProduct SpecificationsOricle BTETRUE
87
Product Question::Oricle::Oricle BTE::Referral ProgramHello {{ticket.requester.first_name}},

Thank you for reaching out and for your interest in referring others to Oricle Hearing!

At this time, we do not have a referral program available. However, if you or someone you know would like to try our hearing aids, you can easily place an order directly on our website. We’re currently running a sale, making it a great opportunity to experience the benefits of Oricle Hearing Aids:
https://www.getoricle.com/checkout

If you have any questions or need assistance with an order, please feel free to reach out—we’re happy to help!		Product QuestionOricleReferral ProgramOricle BTETRUE
88
Product Question::Oricle::Oricle BTE::Safety - FDA ComplianceHello {{ticket.requester.first_name}},

Thank you for reaching out and for sharing your concern. I completely understand how important safety and compliance are when choosing a hearing device.

I’d like to assure you that our TrueFit Behind-the-Ear Hearing Aid has been approved in accordance with applicable Safety and FDA compliance requirements. This means the device has undergone the necessary reviews to ensure it meets the regulatory standards for safety, performance, and consumer protection.

If you have any other questions or need more clarification, please feel free to let me know—I’m here to assist.		Product QuestionOricle
Safety - FDA Compliance
Oricle BTETRUE
89
Product Question::Oricle::Oricle BTE::SponsorshipHello {{ticket.requester.first_name}},

Thank you for reaching out and for your interest in Oricle Hearing Aids!

At this time, we do not offer sponsorships for our products. However, if you’d like to try the Oricle Hearing Aid, you can easily place an order directly on our website. We’re currently running a sale, so it’s a great opportunity to experience the benefits of our hearing aids at a discounted price.

You can view and order the product here: https://bte.oriclehearing.com/checkout

If you have any questions about the product or need assistance with your order, feel free to reach out—we’re happy to help!		Product QuestionOricleSponsorshipOricle BTETRUE
90
Product Question::Oricle::Oricle BTE::Tips Sizing UpdateHello {{ticket.requester.first_name}},

Thank you for reaching out to us! We apologize for any confusion this may have caused and appreciate the opportunity to clarify.

To confirm, our TrueFit replacement ear tips were recently upgraded based on customer feedback and general industry guidance. These production enhancements are intended to offer a more secure and comfortable fit. The new set still includes three different sizes (Small, Medium, and Large), along with two replacement tubes, but as you've noticed, the tips may appear slightly larger than those included with your initial order. :)

We want to assure you that these enhancements were made intentionally to support overall fit and performance while continuing to offer multiple size options for individual comfort needs.

We hope this explanation helps clarify things! If you have any concerns about the fit or need any further assistance, please don’t hesitate to let us know.		Product QuestionOricleTips Sizing UpdateOricle BTETRUE
91
Product Question::Oricle::Oricle BTE::Volume and ProgramsHello {{ticket.requester.first_name}},
 
 
Thank you for reaching out with your questions about the TrueFit Behind-the-Ear Hearing Aid. I’m happy to provide details about the volume levels and program modes available on your device.
 
Volume Control:
 
1. The hearing aid has 11 levels of volume.
2. Each time you increase the volume, you will hear one beep.
3. When the volume reaches the maximum level, the device will beep three times.
4. When the volume reaches the minimum level, the device will beep three times.
 
Program Modes:
 
The TrueFit Behind-the-Ear Hearing Aid comes with 4 preset modes, each indicated by a different number of beeps:
1. Standard Mode – 1 beep
- Ideal for quiet environments like home or office.
2. Restaurant Mode – 2 beeps
- Optimized for noisy settings such as restaurants or meetings.
3. Outdoor Mode – 3 beeps
- Perfect for outdoor environments, especially in windy conditions.
4. Music & Movie Mode – 4 beeps
- Designed to enhance music, concerts, and theater experiences.
 
Switching between modes is simple, and the audible beeps help you know exactly which mode is active.
 
If you have any additional questions or need tips on using your hearing aid, feel free to reach out—I’m happy to assist.		Product QuestionOricleVolume and ProgramsOricle BTETRUE
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Product Question::Oricle::Oricle Pro::AffiliateHello {{ticket.requester.first_name}},

Thank you for reaching out and for your interest in becoming an affiliate with Oricle Hearing!

At this time, we do not have an affiliate program available. However, we truly appreciate your interest in supporting our products. If you’d like to try Oricle Hearing Aids yourself, you can place an order directly on our website. We’re currently running a sale, so it’s a great opportunity to experience the benefits of our hearing aids: https://www.getoricle.com/checkout

If you have any questions or need assistance with your order, please don’t hesitate to reach out—we’re happy to help!		Product QuestionOricleAffiliateOricle ProTRUE
93
Product Question::Oricle::Oricle Pro::Battery LifeHello {{ticket.requester.first_name}},

Thank you for reaching out. I’d be happy to share more details about the battery performance of the Oricle Hearing Aid Pro.

The Oricle Hearing Aid Pro is designed for all-day use and offers up to 48 hours of battery life on a full charge. To make charging even more convenient, every device comes with its own portable charging case, allowing you to recharge the hearing aid anytime, anywhere without needing a direct power outlet.

Please note that actual battery life may still vary depending on the volume level, environmental noise, and settings you have enabled on the device. Higher amplification or continuous use in louder environments may shorten the battery duration.

If you have any other questions about battery performance or device features, feel free to let me know—I’m here to help.		Product QuestionOricleBattery LifeOricle ProTRUE
94
Product Question::Oricle::Oricle Pro::Battery TypeHello {{ticket.requester.first_name}},

Thank you for reaching out. I’m happy to clarify the type of battery used in our hearing devices.

The Oricle Hearing Aid Pro is powered by a lithium-ion rechargeable battery. This type of battery is commonly used in modern electronics because it is lightweight, long-lasting, and allows for quick, convenient recharging.

Our lithium-ion battery is safely built into the device and works seamlessly with the included charging case, so you can easily keep your hearing aid powered throughout the day.

If you have any other questions about the battery or the device itself, please feel free to let me know—I’m here to help.		Product QuestionOricleBattery TypeOricle ProTRUE
95
Product Question::Oricle::Oricle Pro::Bluetooth ConnectivityHello {{ticket.requester.first_name}},

Thank you for reaching out to us regarding the compatibility of your hearing aid. We appreciate the opportunity to assist you.

We’d like to inform you that the Oricle Hearing Aid Pro is not compatible with Bluetooth technology or direct phone connectivity. We understand this may not be the response you were hoping for, and we sincerely apologize for any inconvenience this may cause.
Your satisfaction is very important to us, and we are here to support you in finding the best possible solution for your hearing needs. If you have any additional questions or require assistance, please don’t hesitate to contact us.

Your satisfaction is very important to us, and we are here to support you in finding the best possible solution for your hearing needs. If you have any additional questions or require assistance, please don’t hesitate to contact us.		Product QuestionOricleBluetooth ConnectivityOricle ProTRUE
96
Product Question::Oricle::Oricle Pro::EartipsHello {{ticket.requester.first_name}},

Thank you for reaching out with your question about the ear tips included with your Oricle Hearing Aid Pro. I’m happy to provide the details.

Each hearing aid package comes with 3 extra ear tips in different sizes to ensure a comfortable and secure fit:

Small: 9mm
Medium: 12mm
Large: 16mm

All ear tips are made from medical-grade silicone, which is completely safe and designed for extended, comfortable wear. These sizes allow you to choose the tip that fits your ear canal best for optimal comfort and sound performance.

If you need guidance on selecting the right size or have any other questions about your hearing aid, please don’t hesitate to contact us—we’re happy to help.		Product QuestionOricleEartipsOricle ProTRUE
97
Product Question::Oricle::Oricle Pro::FeedbackHello {{ticket.requester.first_name}},

We' be happy to offer some suggestions on how to avoid hearing whistling sounds (feedback) while wearing your hearing aids. Aside from ensuring a proper insertion and wax-free ear canals, the suggestions below should resolve the sound issues you're experiencing:

1. Volume Too High: A higher volume can increase sound pressure, which may cause sound leakage and lead to feedback. Try lowering the volume slightly to minimize sound leakage.
2. Eartip Size: Feedback can occur if the ear tip doesn’t fit securely in your ear canal. Your package includes large, medium, and small ear tips. Experiment with different ear tip sizes to find the best fit for your ear canal to reduce whistling.
3. Broken Eartips: A damaged or broken ear tip can create gaps, leading to sound leakage and feedback. Check the ear tips for any signs of wear and replace them if necessary.
4. Incorrect Wearing: If the microphone is inadvertently covered, it can cause feedback. Avoid covering the microphone when handling your hearing aids, and make sure you’re wearing the left and right hearing aids on the correct ears for a proper fit.
5. Hearing Aids Turned On Before Wearing: Turning on the hearing aids before they are properly positioned may lead to feedback. We recommend keeping the hearing aids off before placing them in your ears. They will automatically turn on about 12 seconds after being worn.
6. Microphone Coverage: Ensure that the microphone (sound inlet) remains uncovered after wearing, as this will help minimize feedback. Check that the microphone is clear and not obstructed by anything after you’ve put on the hearing aids.

We also recommend visiting our Video FAQs page for step-by-step video tutorials that many customers find helpful. You can watch all of our available tutorials at this link: https://shopify.oriclehearing.com/pages/videofaqs

If the issue persists, please don’t hesitate to reach back out to us.		Product QuestionOricleFeedbackOricle ProTRUE
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Product Question::Oricle::Oricle Pro::Hearing Loss SupportHello {{ticket.requester.first_name}},

Thank you for reaching out. Oricle Hearing Pro are designed to provide optimal support for individuals with mild to moderate hearing loss up to 50 dB. For those with more significant hearing challenges, a higher-power hearing aid can help amplify sounds more effectively and improve your listening experience.

We are here to guide you in selecting the hearing aid that best fits your needs. Simply reply to this email or contact us, and we’ll provide personalized assistance to help you hear confidently.

We look forward to helping you take the next step toward better hearing.		Product QuestionOricleHearing Loss SupportOricle ProTRUE
99
Product Question::Oricle::Oricle Pro::How to OrderHello {{ticket.requester.first_name}},

Thank you for reaching out and for your interest in the Oricle Hearing Aid Pro!

You can conveniently place your order directly through our official website using the following link:
Order the Oricle Pro Here

If you have any questions about the ordering process or need guidance on choosing the right options, feel free to reply to this email—I’m happy to assist.		Product QuestionOricleHow to OrderOricle ProTRUE
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Product Question::Oricle::Oricle Pro::Other/Not ListedHello {{ticket.requester.first_name}},Product QuestionOricleOther/Not ListedOricle ProTRUE