08.1-02- Ansuya & Baz Heuristic-Evaluation-Checklist-NSA

	A	B	C	D	E
1	Website Name: National Security Agency
2	Website URL: https://www.nsa.gov/
3	Heuristic	Rating			Comments
4	Appearance/aesthetics: first impressions are important—they can make the difference between users staying or leaving your site
5	Example	3	2	1
6	Primary goal or purpose is clear				The purpose isn't clear to the people who don't work in Cybersecurity or government related fields
7	Clean, simple design				The design is not consistent and has a confusing layout that's hard to follow
8	Pleasing color scheme				The colour scheme is inconsistent with lots of green and blue and some area's are hard to read and not contrasting with each other well, so not accessible
9	Appropriate use of white space				There is not much appropriate use of white space, it feels a bit cluttered
10	Consistent design				The design is not consistent with the colour schemes and colours feel all over the place
11	Text and colors are consistent				The text has different inconsistent fonts. Colours aren't consistent
12	Icons are universally understood				Icons are clear but the size is a bit too big so should be appropriately sized
13	Images are meaningful and serve a purpose				The stock images are clear on what the NSA is about and serves the purpose
14	Content: users are at your site for the content—make it easy for them to find and use your site
15	Major headings are easy to understand				Headings are generally easy to comprehend, but some of them could be made more concise by reducing them to a single sentence
16	Easy to scan				The design appears cluttered and the colors are not being used strategically
17	Minimal text/information presented				There is an excessive amount of text that could be condensed
18	Clear terminology; no jargon				The presented information is difficult to comprehend as the terminology used is too difficult for most people to understand
19	Links are clear and follow conventions				Links are functional but not placed strategically
20	Help is available on every page				Help is available at the bottom of every page
21	Important content is above the fold				The content above the fold contains important information about the mission and purpose of the agency
22	Search box is easy to identify and easy to use				It would be easier to identify the search box if it were moved to the center/left of the page, but it seems to be functioning correctly
23	Navigation: make getting around your site easy and eliminate the user's guesswork
24	Consistent navigation				Navigational instructions are clear but not consistent. The user pathway needs improvement in terms of intuitiveness
25	Easy to identify your location on the site (breadcrumbs, headers, colors)				Headers are not in a hierarchical order, and some colors clash. However, most are double AA compliant. Breadcrumbs trails could be more intuitive and visible
26	Consistent way to return home				You can easily return home by clicking on the logo, a standard feature on most websites and user-friendly
27	Limited number of buttons and links				Excessive amounts of links, no buttons
28	Organization of information makes sense				The way information is organised and presented needs improvements. Some pages look disorganised and scattered
29	Efficiency/functionality: following basic rules will keep user frustration to a minimum
30	Website loads quickly				Website loads fairly quickly, loading time isn't too bad
31	Custom 404 errors				None
32	Error messages are meaningful				None encoutered
33	Login is in upper-right corner of page				No login page found
34	Proper etiquette for links off site				Hyperlinkes are in blue
35	Contact information is easy to find				Contact information is all the way at the bottom, user has to scroll a lot to get to the contact page, so it's easy to miss
36	Login is easy to find				N/A
37	Hours are easy to find				N/A
38	No broken links				Links are working as expected
39	User knows the status of searches				No search status
40	User knows if they are logged in/out				Not applicable here
41	System supports undo and redo				Yes
42	Forms autofill and calculate when practical				Autofill is available on forms and on the search bar
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