HCMS 1:1 Tech Support (Responses)
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TIme And DateWhat is your First Name?What is your Last Name Initial?What is the Service Tag # on your device?Is your technical issue hardware or software related?Give a brief description of the issue.Corrective ActionDate Student Picked upHas Spare been IssuedDATE DROPPED OFF AT CODATE PICKED UP FROM COIT NOTES__PowerAppsId__
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6/5/2017 14:00:00ErikaHH6LV412SoftwareNo boot device is found and both batery clips are broken
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6/1/2017 14:15:11MediaCenter5BBR0C2SoftwareStudent withdrew, please reimagesummer fixchecked in
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6/1/2017 13:42:22AidenB3F18512HardwareNo Boot Device Foundsummer fix
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6/1/2017 13:35:56MadelineMHDYN0C2HardwareBroken dc-in portCompletedR&R dc-in
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6/1/2017 13:12:54dequespicer1JNW512HardwareDROPPEDsummer fixchecked in
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6/1/2017 8:18:04adrionaeGflv412Hardwarehdd badsummer fixchecked in
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5/31/2017 15:41:59AureliaR6Z08512Some one tripped ovre the laptop and cord. DC in port is now broken and it won't turn onsummer fixPR, DC-in, TC
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5/31/2017 14:17:39MEDIACENTER42R8312Student left for the rest of the year. Needs labelsCompleted
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5/31/2017 14:16:22AngelaB274P0C2Laptop kept shutting off during the EOG's and it gets really warmCompletedcould not get it to duplicate, no thermal trips recorded in bios
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5/31/2017 13:53:49Jonathonr8rgy212Softwarewhen i press 1 key it shows up as twoCompletedcleaned spilt milk up off computer, R&R keyboard
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5/31/2017 13:53:12JoshuaF5H28512No boot device foundCompletedR&R hdd
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5/30/2017 14:05:38LEONXIE8SR8312SoftwareIT CLOSE WHEN I PUT IT AT 1Completed in slot 4R&R lcdb
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5/30/2017 13:29:43makaylav8QGN0C2HardwareTHE SCREEN IS CRAKEDCompletedR&R lcd
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5/30/2017 13:14:54MatthewHH7ZN0C2HardwareMouse does not work when moving it CompletedR&R PR
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5/30/2017 12:50:47nathanbHNGN0C2HardwareMOUSE IS NOT WORKINGCompletedcould not duplicate with student's log in
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5/30/2017 12:43:11DaviannaM835M512HardwareBroken Screensummer fixchecked in
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5/30/2017 10:57:12juan bC28T0C2Softwarethe screen crked CompletedR&R LCD, DC-in
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5/30/2017 10:06:55JacquelinVB9M08512HardwareMissing Piece Battery Wires Exposed
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5/30/2017 10:06:12EssuraT6FSR0C2Hardwarebroken dc-in portCompletedR&R dc-in
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5/30/2017 7:36:39MEDIACENTER1DHV412RI and set back upCompletedri
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5/30/2017 7:35:48MEDIACENTERHTWX212RI and set back upCompletedri
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5/30/2017 7:33:25Katherineh99ZN0C2Hardwarecharger port is broken CompletedR&R DC-, PR, bp
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5/30/2017 7:03:34BrevenB5S28512SoftwareSometimes needs a charger to turn on, stays on the reboot screen.Completedbad battery
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5/26/2017 13:44:15AhelayusOHH18512SoftwareThe computer tells me there is no boot device foundCompleted in slot 2R&R PR
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5/26/2017 13:27:34grace s6HR8312SoftwareIt wont turn on and it keeps showing a blue screen that says data dump. CompletedR&R pr
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5/26/2017 12:13:59DariusC715M512ready for pickupCompletedRI 5/26/17
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5/26/2017 11:58:34IsaiahAH8Y5M512Softwareno boot device foundCompletedR&R hdd5/30/17 py
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5/26/2017 11:19:17tylerLHT3P0C2Hardwarescreen is cracked Completed in slot 1R&R lcd
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5/26/2017 11:00:13Vinny F4gr8312Hardwarebroken screen Completed in slot 5R&R lcd
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5/26/2017 10:47:17braytoncH12P0C2Hardwarebroke screenCompleted in slot 6R&R LCD
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5/26/2017 10:40:27carls8S28512Hardwarescreen brokeCompleted in slot 3R&R lcd
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5/26/2017 7:29:19MEDIACENTER4F18512RI and set back upCompletedri
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5/26/2017 7:25:25MediaCenter1W5M512SoftwareSpare laptop, please reimageCompletedri
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5/26/2017 6:59:27MEDIA CENTERBVJV412RI and set back upCompletedri
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5/25/2017 13:46:08liamm9z8v412Hardwarebroken dc-in portCompleted in slot 7R&R DC-IN
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5/25/2017 13:26:34chaseshc395c2Softwareblue screen data dump crash Completed is slot 3let it boot up
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5/25/2017 12:21:23colbym6t08512Hardwareit wont come onsummer fixchecked in will not boot #3
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5/25/2017 12:09:28TaylorGFM08512Softwarecan't reconize chargerCompletedR&R PR
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5/25/2017 11:23:38MichaelH44YN0C2HardwareWHEN I PRESS ON THE COMPUTER keyboard it shuts offCompletedfound loose internal screw pressed against RAM5/30/17
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5/25/2017 10:47:47winnie t60JV412Hardwareback is falling off summer fixChecked in
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5/25/2017 10:22:52Michael DJP18512HardwareNo Boot Device Found Completed in slot 14R&R PR
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5/25/2017 9:44:12mark asb6r8312 Hardwarebroken dc-in port Completed in slot 1R&R DC-IN
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5/25/2017 9:22:39JosephS2WYN0C2HardwareBroken screenCompletedR&R lcd5/30/17
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5/25/2017 9:10:13rebeccah4NCN0C2HardwareIit won't turn onCompletedran self heal proceedure5/30/17
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5/25/2017 8:58:21SwendellW7B28512SoftwareHigh Contrast reimageCompleted in slot 9ri
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5/25/2017 8:45:05loganw5Y2P0C2Softwareevery time i log in to my laptop it freezes up and i have been in here for it four timessummer fixbad MB
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5/25/2017 7:53:11DanielRD45M512Softwarewill not turn onsummer fixchecked in
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5/25/2017 7:37:10JeremiahLHZ7T0C2SoftwareHigh contrast Completeddeleted profile5/30/17
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5/25/2017 7:35:37HannahBF64P0C2SoftwareHigh contrast needs to be reimaged.Completed in slot 10ri
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5/25/2017 7:27:31KevonnaWJ0GR0C2SoftwareBattery keeps falling outCompleted in slot 4replaced battery clips
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5/24/2017 13:47:40MediaCenter1P08512SoftwareSpare laptop, please reimageCompletedri
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5/24/2017 10:25:59jatareonj6bzn0c2Hardwaremy charger will not charge the computer Completedcenter pin bent, straighten it back out
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5/24/2017 8:41:10MEDIACENTER2NQS4Z1SoftwareSpare laptop, please reimageCompletedri
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5/24/2017 8:38:08MEDIACENTER8B5M512SoftwareSpare laptop, please reimageCompletedri
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5/24/2017 7:46:47MEDIACENTER77368Cassisy had this at home for years. Has not been updated. needs to be RI and set back up.
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5/24/2017 7:45:32MEDIACENTERF05M512RI and set back upCompletedri
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5/24/2017 7:44:53MEDIACENTERG56M512RI and set back upCompletedri
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5/24/2017 7:44:09MEDIACENTER7X4M512RI and set back upCompletedri
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5/24/2017 7:41:54AndrewB235M512Softwarestuck on the repair systemCompletedR&R HDD5/26/17
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5/24/2017 7:36:07KathleenI1l4m512SoftwareIcons Missing on home screenCompletedRI5/30/17
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5/24/2017 7:28:27MasonGGZ4M512HardwareThere are like 2 screws that fell out and i cant open the laptop because the screen will come off.
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5/24/2017 7:25:52Devon B955M512HardwareBROKEN SCREENsummer fixchecked in
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5/24/2017 7:07:29Jaron RH65M512HardwareNo boot device found completed in slot 13R&R PR5/30/17
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5/23/2017 13:45:53NoahS50YN0C2Hardwarebad hddCompletedR&R HDD5/30/17 py
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5/23/2017 12:13:05winnie T60JV412HardwareThe insert key came off , it will go back on CompletedR&R KB5/24/17 py
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5/23/2017 10:31:21MEDIACENTERCK4M512SoftwareSpare laptop, please reimageCompletedri
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5/23/2017 9:46:34curtezechols7d18512Hardwarecracked screenCompletedR&R lcd5/24/17
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5/23/2017 9:15:36DonavanDCCGN0C2HardwareBroken dc-in portCompleted in slot 2R&R DC-in
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5/23/2017 8:13:05MediaCenter7TFZ2Z1SoftwareReimage
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5/23/2017 7:47:25tajw8y2poc2Hardwarebatterie wont hold charge
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5/23/2017 7:37:09DanielM6LGY212Hardwareblack screenCompletedR&R lcd (no backlight)5/22/17
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5/23/2017 7:33:46KeshawnG8JGN0C2SoftwareHigh ContrastCompletedRI5/23/17
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5/23/2017 7:32:46loganr97YN0C2SoftwareHigh contrastCompletedRI5/23/17 py
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5/23/2017 7:30:18johannacF0ZN0C2Hardwarescreen is crackedCompletedR&R LCD5/24/17
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5/22/2017 14:42:21JacquelinV9M08512Hardwarebroken battery clipCompletedR&R bat clip5/24/17
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5/22/2017 13:54:20Kerryn T74KV412HardwareI have never dropped my computer, but my computer screen does a twitch thing. It blinks with all of these flashing lights as if its being hackedCompletedR&R LCD5/24/17
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5/22/2017 13:31:51tajuanm57NW512HardwareDC port missing & check battery clips CompletedR&R bat clips, DC-in5/23/17 py
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5/22/2017 13:28:49NySeanJ6DZN0C2Softwaredisk read errorCompletedR&R HDD5/26/17 py
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5/22/2017 13:19:13MatayaS1F28512SoftwareNeed to be reimaged again.CompletedRI5/23/17 py
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5/22/2017 13:04:32MEDIACENTER85667RI and set back up
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5/22/2017 12:24:12MEDIACENTERHFNW512RI and set back upCompletedri
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5/22/2017 12:08:06MEDIACENTERCWCY212SoftwareSpare laptop, please reimageCompletedRI
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5/22/2017 11:20:17JoshuaEDZ8V412HardwareBroken ScreenCompletedReplaced screen, dcin port5/22/2017
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5/22/2017 10:17:09DamanyaeCGFTS4Z1HardwareI my laptop was hit and dropped to the floor and has a crack and will not turn onCompleted R&R MB5/30/17 PY
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5/22/2017 9:38:46MEDIACENTER11RS4Z1RI and set back upCompletedRI
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5/22/2017 9:27:36ittechB728512RI and set back up
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5/22/2017 8:42:27MEDIA CENTERGVWX212Bad Battery RI and set back upRI
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5/22/2017 8:40:44MEDIACENTERG48T0C2RI and set back upCompletedRI
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5/22/2017 8:38:47TomasM4RJV412HardwareBattery issues and black screenCompletedR&R MB5/30/17 PY
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5/22/2017 8:23:25TarynBJRNX412HardwareDropped and the hinges were snapped, will not clip down. summer fixchecked in
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5/22/2017 7:51:25reeseAJ4GR0C2Softwareit is not saveing CompletedRI and set back up5/23/17
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5/22/2017 7:27:57LeshantieWB8TS4Z1Hardwarethe screen pop out. And the side is messed up.summer fixchecked in
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5/22/2017 6:45:40LouisC9YCZ4F2Replaced LaptopCompleted in slot 26dell replaced laptop with 6V5M512
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5/19/2017 13:04:16jorgel29ZN0C2HardwareMOUSE WONT MOVECompletedR&R PR5/22/17 PY
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5/19/2017 12:17:14Dejon F3DNW512HardwareIt keeps turing off and on even if it is plugged inCompletedR&R MB5/26/17
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5/19/2017 12:03:28Kathrine YGVH412Hardwaremy computers battery isnt working evrytime i unplug my computer it will die.Completedreplaced battery
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5/19/2017 9:47:05DevonB955M512HardwareNew hard drive and needs to be reimagedCompletedR&R HDD5/22/17
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5/19/2017 9:31:47JamelahM9MCY212HardwareMy computer has to be plugged in at all times in order to work, the bevel is also broken. Lastly but not least is my computer has not been connecting to the school WIFI.CompletedR&R LCDB, Battery5/22/17 py
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5/18/2017 14:01:31Jayla L 55GR0C2SoftwareHigh contrast CompletedRI5/22/17 PY
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