HCMS 1:1 Tech Support (Responses)
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What is your First Name?What is your Last Name Initial?What is the Service Tag # on your device?Is your technical issue hardware or software related?Give a brief description of the issue.Status of RepairCorrective ActionDate Student Picked upHas Spare been IssuedDATE DROPPED OFF AT CODATE PICKED UP FROM COIT NOTES
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3/28/2017 9:15:29AnaiyaFc75m512Hardwarethe screen comes off from the laptop casing around it when i open it.
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3/28/2017 9:10:03MadisenS2wznoc2HardwareMy laptop only works when its plugged in
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3/28/2017 8:41:03janaiaJFN5M12Hardwarestuck on loading screen even with the blue cord.
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3/28/2017 8:35:30keyseansDLR8312HardwareBent battery clip
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3/28/2017 8:23:48Davontec3CSR0C2Hardware<y laptop only works when it is plugged inCompleted in slot 6
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3/28/2017 7:58:57JasmynHHCNW512Softwarestuck on loading screen, even with the blue cord
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3/28/2017 7:38:16MiaR7WYN0C2HardwareThe computer is blackscrened when I turn it on.
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3/27/2017 13:40:54MarvinS2v4m512Softwareno ms office
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3/27/2017 13:37:16DerekabDB28512SoftwareThe opening by the charger
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3/27/2017 13:26:14MirandaR2WKV412HardwareThe thing that you plug the charger into is missingCompleted in slot 2replaced dc-in cable
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3/27/2017 13:24:04donovanrobinson 4k5m512Hardwaredropped it, broke a couple places,missing enter key
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3/27/2017 13:23:05amberparker87KV412Hardwareit does not turn on even with charger and the battery makies a noise when i try to turn it on sometimes
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3/27/2017 10:44:15Alejandro W.7MWX212HardwareBad Battery, laptop only works when plugged inReturned laptop to student
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3/27/2017 10:43:18AlejandroW7MWX212HardwareBad
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3/27/2017 10:27:30TYRABENNETT1zhv412Hardwaresome of the keys arent working and lattice is poped upCompletedreplaced KBL, reseated KB3/28/17 py
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3/27/2017 10:12:05
CARLsutherland
carlSUTHERLAND
8S28512SoftwareHINGE BROKEN. SET MOUSE MONITOR ERROR
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3/27/2017 10:01:23MackenziePJK9V412HardwareTop right hand corner is broke off
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3/27/2017 9:33:29ZamarM83LV412Hardwarethe screen blinks some time and the screen pops out cause the screw is broken, rubber bumpers falling off
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3/27/2017 9:19:57JaylinHJ7NW512HardwarePlugged in, not charging. Lattice keeps falling offCompleted in slot 3bad battery, one on order
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3/27/2017 8:35:24EvelynS5JHV412HardwareBattery very loose, therefore, laptop wont turn on without being connected to the charger.
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3/27/2017 8:33:43MargaretB78NW512Softwaremy laptop keep freezing and keeps popping up type your product key
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3/27/2017 8:18:21BradyHf518512Softwareit looks like the matrix
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3/27/2017 8:04:56NathankBZ4M512SoftwarenO BOOT DEVICE FOUND
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3/27/2017 8:03:19NathankBZ4M512SoftwarenO BOOT DEVICE FOUND
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3/27/2017 7:46:17TiveaWHR08512HardwareWhen the charger is plugged in it says plugged in not chargingIn ProgressTivea bring in your power adapter
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3/27/2017 7:44:42tezarianjohnsonHZFR0C2broken piece on the charger holeCompletedreplaced dc-in3/28/17 py
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3/27/2017 7:29:24WalterRF918512HardwareThe battery will only charge to 31%Returned laptop to student
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3/27/2017 7:16:15AkilJBQGY212SoftwareNo Boot Device found.
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3/25/2017 17:46:25RichardE368T0C2Hardwareblack screen
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3/24/2017 13:53:16NathanD7628512the peice to my laptop where the charger goes in came out
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3/24/2017 13:29:39EllaDG4TS4Z1HardwareThe Charging import is pushed back and it won't charge unless figited with.Completed in slot 10reseated dvc-in cable
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3/24/2017 12:33:11OliviaP81JV412HardwareIt was plugged in and someone triped over the charger and the side popped out a little, then i dropped it and it snapped out a lot
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3/24/2017 11:23:02MadisenS2WZN0C2HardwareDC plug is missingCompletedreplaced dc-in3/28/17 py
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3/24/2017 11:10:55Vinny F15ts4z1Hardwarethe mouse keeps forzen
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3/24/2017 11:09:51Abigial WJRGY212SoftwareStuck on loading screen even with the blue cord.
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3/24/2017 9:23:14khaliqfHKGNOC2SoftwareSTUCK IN REPAIR MODE
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3/24/2017 9:09:25AlexanderL388T0C2SoftwareComputer is stuck in support assist mode
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3/24/2017 8:17:50devinl765m512Hardwareit wont turn on even if pluged in
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3/23/2017 10:59:09JacquelinVB9M08512HardwareUnable to log in, 3rd work order for same issue
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3/23/2017 9:17:15Mataya S1F28512Hardwarestuck on welcome screen, mouse isnt working, cracked bevel, space bar gets stuck, lattice pops off.
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3/23/2017 8:40:19ChrisJ.8S5M512SoftwareOnly able to connect to internet using blue cordCompletedremapped to OCS, charge battery3/28/17 py
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3/23/2017 8:22:44kalaysiawJB28512Softwareblue screen wont let me log inCompleted in slot 1
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3/23/2017 8:18:43DONOVANS116M512Softwareits a black screenCompletedreplaced lcd3/28/17 py
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3/22/2017 14:46:19OmarD19TS4Z1SoftwareLaptop will not turn on, even with a charger. Light blinks on and off.Sent for further repair- Check Out SpareMB
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3/22/2017 13:52:01KerrynTerry74kv412SoftwareIt says Plugged in not Charging at 11%. It has never charged all of the way
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3/22/2017 12:48:07KevinW6S5M512HardwareMessed up battery whole; Broken HengeSent for further repair- Check Out SpareTC, DC-IN
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3/22/2017 12:09:13jatareonj6bzn0c2Hardwarebroken charger port, broken enter key, support assist message.Completed3/28/17 py
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3/22/2017 11:49:11Matthew HH7ZNOC2HardwareComputer shuts down while im working if is plugged in and gives me an error screan
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3/22/2017 11:44:14gabriellewB55M512Hardwaremiddle green rectangle glitches purple
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3/22/2017 11:41:30TajW8y2poc2Hardwarecomputer shuts down while i am workinking even if plug in
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3/22/2017 10:36:23JosephF8F28512Softwareblack screanCompleted3/28/17 py
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3/22/2017 10:05:11jasmineB9N08512Softwarehenge is brokeMB?
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3/22/2017 10:00:46IsiaiahB9S08512Hardwarecomputer freezes many times and mouse will not work
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3/22/2017 9:54:40xyshaunm7VR8312Hardwarewhat happen to my laptob is everytime i try yo turn it on it takes me straight to a black screen and i treid everythingCompletedreplaced lcd3/28/17 py
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3/22/2017 9:38:02andrewb9l5m512Hardwarebatery clip wont hold, wont charge with charger , screen bevel falls offSent for further repair- Check Out SpareYes
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3/22/2017 7:42:19AndenN845poc2SoftwareBlack screen
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3/22/2017 7:38:23DariusCarlton715M512Softwarecan't connect to internet Completedreset wifi adapter3/27/17 py
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3/22/2017 7:31:26WatfordK8LHV412SoftwareThe screen went black and then something pop up saying system recovery
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3/21/2017 13:34:23EmmaN1J5M512HardwareScreen is cracked and I can't use it.Sent for further repair- Check Out SpareTC
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3/21/2017 7:06:58jalenblackBL18512HardwareNO BOOT DEVICE, broken charger port
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3/21/2017 7:05:37Benjamin FGWWX212HardwareScreen brightness broken
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3/20/2017 13:35:37CassidyRGN28512Hardwarewont turn on
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3/20/2017 13:22:18MackenzieB785m512Hardwarebroken hinge
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3/20/2017 13:20:34Tajuan M57NW512SoftwareLaptop dropped and the battery is cracked Completedreplaced with bad battery, one on order3/28/17 py
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3/20/2017 12:42:45JoseVJP28512Softwarethe mouse icon has disapeared
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3/20/2017 12:08:02KatlynnB111p0c2Hardwareblackscreen
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3/20/2017 11:36:46BrandyLFJCN0C2HardwareSometimes the screen goes black and i can see the words if I look closely..Completedreseated LCD cable3/28/17 py
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3/20/2017 11:17:50RossH405M512HardwareMissing/Broken dc-inportCompleted in slot 11replaced dc-in, PR3/27/17 py
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3/20/2017 7:30:06joshf5h28512Hardwarebroken charging port and weak hingeCompletedreplaced dc-in cable3/27/17 py
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3/17/2017 7:32:21savannahfosterdykv412Hardwarewont reboot, and turn on
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3/17/2017 7:29:32alonzoad818512HardwareLDC screen brook Completed in slot 14replaced lcd
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3/17/2017 6:55:08TerranceG7x7t0c2HardwareComputer will not stay on, gets the screen with the grey box and tries to fix itslef then shuts off when you click finish
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3/16/2017 14:37:39DylenK5t5m512Softwareno boot deviece found
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3/16/2017 7:08:25abigailfHT28512Hardwarethe screen crackedCompleted3/27/17 py
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3/15/2017 13:34:23MelanieM1SR8312HardwareBattery need a battery clipCompletedreplaced clips
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3/15/2017 10:04:53MeganG8028512HardwareMy battery keeps folling outSent for further repair- Check Out SpareYes3/16/2017
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3/15/2017 7:18:23Jacquelin VB9M08512Softwareblue screen after loading themeCompleted in slot 3let device boot and update
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3/15/2017 7:08:41MasonR8PZN0C2HardwareI was sent to the iss room and i forgot my laptop and someone had to get it and when they came they dropped it.Completedreplaced lcd3/14/17
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3/14/2017 14:12:45brandonc44bv412Hardwarebroken hingeSent for further repair- Check Out SpareTC, left hinge, lcd bezel broken3/16/2017
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3/14/2017 13:36:45GavinHGCHV412Does not work with out charging Completedbad battery, one on order3/14/17
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3/14/2017 13:04:45AlanaB7BNW512Hardwaredark screenCompletedreplaced lcd3/14/2017
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3/14/2017 12:57:52EmilyBFZCY212HardwareDark screenCompletedturned brightness up3/14/17Yes
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3/14/2017 11:42:02AustinCBW2P0C2Softwarestuck on welcome screenCompletedreimaged and set back up3/15/17 py
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3/14/2017 7:50:46michaelV78kv412HardwareMy left key button fell offCompleted
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3/14/2017 7:30:06josephg6n5m512Hardwaremy cusan steped on itSent for further repair- Check Out Spareabused device/reported to Admin3/16/2017
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3/14/2017 7:15:55KeywuanBGRKV412HardwareBattery clip brokeCompleted3/22/17 py
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3/13/2017 13:29:40BRYANTDg6hv412Hardwarelaptop wont turn with and without charger; charger is messed up Completedreplaced dc-in cable screw3/14/17
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3/13/2017 10:16:51SoulaiB909v412SoftwareMy internet won't turn on or connect to wifi anywhere.Completedreimaged and set back up3/16/17
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3/13/2017 10:10:43davidc5018512Hardwaremy bag dropped with the battery down facing and the pins that hold it in place snapped, when i turn on the computer by using the power button it turns on and automatically back off.Sent for further repair- Check Out SpareYes3/16/2017
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3/13/2017 9:48:00AhmadMB3Y28512HardwareLaptop fell and now is stuck on a blue screenCompletedthis is the spareYes3/16/20173/21/2017
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3/13/2017 9:26:56jeremiahkF6YN0C2Softwarenot letting me open chrome Completedreimaged and set back up3/14/17
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3/13/2017 8:33:47KensleyJJ5YN0C2SoftwareUnable to log in ; "Google Chrome not responding". Explorer very slow.Completedreimaged and set back up3/14/17
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3/13/2017 7:08:30AlexanderL388T0C2HardwareScreen won't turn onCompleted3/14/17
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3/10/2017 13:18:16chaseshc395c2Hardwarebroken screen Completedabused device reported to Admin3/16/17
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3/10/2017 9:52:03samuele1V08512Softwarecharger port is broken, will not chargeCompleted3/14/17 py
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3/10/2017 9:24:31bryanvf828512Softwarewires are showingchecked out Bryan a new charger. py
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3/10/2017 8:19:10Savannah H4G28512HardwareBattery wont go in and the clip is messed up, R key does not workCompleted3/10/17 py
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3/10/2017 7:39:04EllaDG4TS4Z1SoftwareGoogle Chrome will not load anything, it just cuts off everytime you try to open it.Completedreimaged and set back up3/13/17 py
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3/10/2017 7:12:27AnjelinaSDWQ8312Hardwareshows black screen when turned onCompletedblack screen3/27/17 pyYes3/10/20173/20/2017
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