HCMS 1:1 Tech Support (Responses)
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TimestampWhat is your First Name?What is your Last Name Initial?What is the Service Tag # on your device?Is your technical issue hardware or software related?Give a brief description of the issue.Corrective ActionDate Student Picked upHas Spare been IssuedDATE DROPPED OFF AT CODATE PICKED UP FROM COIT NOTES__PowerAppsId__
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4/28/2017 13:57:34christopherk81HY212HardwareIT FELL WONT TURN ON BACK OF IT IS MESSED UP
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4/28/2017 13:45:04IlanaM.GS18512Charger not working on laptop.In ProgressIssued student new charger py
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4/28/2017 13:33:25TylerC3JLV412HardwareThe screen is flickering and you havr to have it at a sertain position to stay on
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4/28/2017 13:01:38KarsonA9CNW512HardwareThe computer will display a black screen with the words " No Boot Device Found"
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4/28/2017 12:30:40TajuanM57NW512HardwareMy charger stopped working
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4/28/2017 11:47:34MEDIACENTERBT7T0C2RI and set back up
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4/28/2017 10:57:50juanbc28toc2Softwarethe capslock came off
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4/28/2017 9:37:12KirbyKB68TOCSoftwaredark screan brightness
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4/28/2017 8:33:09anthonywh5lva12Hardwarethe battary clip is messed up
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4/27/2017 13:55:05walterRF918512HardwareBroken Dc-in port
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4/27/2017 13:31:56khaliqfHKGNOC2HardwareBOTTOM 2 ROW KEYS DO NOT WORK
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4/27/2017 12:41:23DevonB955M512SoftwareNo Boot Device FoundYes
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4/27/2017 12:02:11JacobHBVR8312Softwareintermittent internet connection in all classrooms
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4/27/2017 10:26:42jasmine w8c6m512Hardwareelmers glue spilled on one side of my labtop
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4/27/2017 10:22:22destinyzicksfoose7pq8312Hardwareno boot device found
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4/27/2017 10:20:29BrookLynneMJCNW512HardwareIt wont turn on even if it is pluged in and keeps making a beeping noise and power light keep blinking on and off
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4/27/2017 8:12:38tristanlbfr8312Softwaretouch pad and internet not working
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4/27/2017 7:54:08CassidyRGN28512HardwareBattery slips out, piece that kept it in broke off
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4/26/2017 13:41:47DonovanR4K5M512SoftwareSCREEN GOES CRAZY 2 WORK ORDER Yes
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4/26/2017 11:53:10JuliannaR18SROCC2HardwareIT WILL CRASH 20 MINUTES AFTER I LOG IN (2nd work order for this issue)Yes
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4/26/2017 11:48:45AndrewB235M512Hardwareplugged in, not charging. Laptop only works when plugged in.
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4/26/2017 11:28:52MatayaS11F28512HardwareKeys/Key pad doesn't work
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4/26/2017 10:49:46mediacenter6BHV412SoftwareSurvey Computer, please reimage
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4/26/2017 10:48:40mediacenterHFNW512SoftwareSurvey Computer, please reimage
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4/26/2017 10:47:33mediacenter15TS4Z1SoftwareSurvey Computer, please reimage
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4/26/2017 10:07:14HannahMeadowsH928512Broken DCL inport
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4/26/2017 7:44:50MEDIACENTER595M512No login servers
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4/26/2017 7:29:11ELLASgy7t0c2Softwarecracked screen
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4/26/2017 7:24:50JacksonW.RDGR0C2HardwareThe rear right corner of the back of my computer is crack and the battery pack is really loose and is coming off on one side. Also three screws ore missing.Completed
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4/26/2017 7:02:32DaelinR19NW512HardwareBlackscreen
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4/25/2017 12:12:12jeremiahG9018512Hardwareit shock meCompletedR&R power cord
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4/25/2017 11:46:42MEDIACENTER3Y28512RI and set back up. keyboard replacement z key missing
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4/25/2017 11:39:27trinity.h7C5M512Hardwaremy computer crashedCompletedreseated memory, tested ok. TM4/26/17
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4/25/2017 10:51:30KayleighFC0MV412HardwareThe left clicker on the laptop is either jammed or stuck. And the one battery clip is broken as wellCompletedR&R battery clip, touchpad keys4/25/17 py
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4/25/2017 9:18:30winnie twilley 60JV412HardwareI opend my computer and i saw the screen was crecked and there was a pease broken and the screen was all creacked. CompletedR&R BP, LCD,KB4/26/17
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4/25/2017 8:13:20AbbyM72jv412Hardwarebroken battery clips, no screwCompleted4/26/17 py
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4/25/2017 7:27:31khaliqfHKGNOC2HardwareMY DC-IN PORT IS MISSINGCompletedfixed bent battery pins, replaced DC-in TM4/16/17 py
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4/25/2017 7:11:11jorgel29ZNOC2Hardwarehinges brokenCompletedreplaced palmrest TM4/26/17
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4/24/2017 13:44:44ALONZOA9728512HardwareDC plugCompletedR&R dc-in4/25/17
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4/24/2017 11:56:56JuliannaR18SR0C2Hardwareblue sceen with error message occors while workingCompletedRI4/26/17
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4/24/2017 11:12:26nicolew8H28512HardwareNO BATTERY DETECTED OR PLUGGED IN NOT CHARGING- stuck on loading screen even with blue cordCompleted in slot 10replaced dc-in, bad battery TM4/26/17 py
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4/24/2017 9:44:12KeyganB7018512Softwarewhen I tried to log in to my computer it just remained at a blue screen.In ProgressRI
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4/24/2017 9:31:10MelanieG.M1SR8312HardwareOnly works when plugged in although battery icon shows 90%Completedbad battery, one on order4/25/17 py
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4/24/2017 9:15:29AustinCBW2P0C2SoftwareLAPTOP REFUSES TO GO PAST WELCOME SCREENCompletedRI4/26/17 py
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4/24/2017 9:14:24DavidQFZCY212SoftwareReimage spare laptopCompletedRI
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4/24/2017 8:44:58MEDIACENTER69YN0C2RI and set back upCompletedRI
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4/24/2017 8:23:54DonovanR4K5M512HardwareTHE SCREEN IS CRAZYCompletedrerouted lcd cable4/26/17 py
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4/24/2017 7:35:37STACY A7S1P0C2SoftwareBLACK SCREENCompletedreseated lcd cable4/27/17
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4/21/2017 12:21:43JEREMIAHkF6YN0C2HardwareTOP SCREEN IS BROKEN Completed4/25/17 py
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4/21/2017 12:03:44MadelynSBSZNOC2HardwareBlack ScreenCompletedreseated LCD Cable TM4/26/17
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4/21/2017 11:43:11mediacenter8YYN0C2SoftwareWireless network adapter has been removedCompletedremapped to OCS
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4/21/2017 8:14:43MEDIACENTER1W5M512RI and set back upCompletedRI
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4/21/2017 7:36:10josevjp28512Softwarethe bottom left corner is turning blackCompletedreplaced LCD TM4/26/17 py
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4/20/2017 14:16:01hannahgHQHV412Softwarememory error Completedreseated memory, tested ok. TM4/16/17 py
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4/20/2017 13:52:00Raquelh7t5m512Hardwareout of no where my laptop keeps shutting off
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4/20/2017 13:29:23mariannat5X5M512Softwareblack screen when turned on, then it shuts offCompletedself heal RAM and CMOS TM4/26/17
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4/20/2017 12:48:45MEDIACENTER4f18512RI and set back upCompletedRI
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4/20/2017 12:33:49MEDIACENTER1dhv412RI and set back upCompletedRI
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4/20/2017 12:33:32MEDIA CENTERG6HV412RI and set back upCompletedRI
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4/20/2017 10:51:29ziongGW0P0C2Softwarea wifi adapter needs to be used on itCompletedRI and set back up4/25/17
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4/20/2017 10:24:21mediacenterD4R8312SoftwareReimage spare laptopCompletedRI
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4/20/2017 10:12:19FranklinW67NW512HardwareBroken dc inport, top coverCompletedreplaced dc-in, palm rest, back cover TM4/26/16 py
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4/20/2017 9:57:33MEDIACENTER652P0C2RI and set back upCompletedRI
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4/20/2017 9:49:56mediacenter595M512SoftwareReimage spare laptopCompletedRI
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4/20/2017 9:24:49KirbykB68TOC2Software lines on screanCompletedreplaced LCD TM4/26/17
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4/20/2017 8:19:28MediaCenter2NQS4Z1SoftwareReimage spare laptopCompletedRI
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4/20/2017 7:54:01gavinHartmanGCHV412Black screenCompletedreseated LCD cable TM4/26/17 py
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4/20/2017 6:09:45MEDIACENTER85667RI and set back up
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4/19/2017 13:23:52DaliaB6V0P0C2Hardwarelaptop missing hard drive Sent for further repairsent to CO4/27/2017
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4/19/2017 12:57:26MediaCenter11RS4Z1SoftwareReimage spare laptopCompletedRI
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4/19/2017 12:45:14Jamily Carter 9Z8V412Softwareit is on the welcome screen even with a blue corded Completeddisabled wireless4/27/17 py
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4/19/2017 10:23:25MediaCenter5YLV412SoftwareReimage, student withdrewCompletedRI
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4/19/2017 9:10:07KalaysiaWJB28512SoftwareBlack screen, wont turnon sometimes, and it freezesIn ProgressYes
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4/19/2017 8:06:59alenamF8TS4Z1HardwareBroken dc-in plug; screen bevel keeps falling offCompletedR&R dc-in, LCDB4/26/17
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4/19/2017 7:56:51NyaB5B18512computur is turning on and off and will not shut doen, broken battery clip.Sent for further repairbad motherboard, sent to CO4/27/2017
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4/19/2017 7:32:00MEDIACENTER162P0C2RI and set back upCompletedRI
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4/19/2017 7:08:04Madisenzzs2WZN0C2HardwareThe inside is crackedCompletedR&R LCD4/27/17 py
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4/18/2017 13:54:07NasirO5pcy212Softwareinternet is real slowCompletedRI and set back up4/26/14
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4/18/2017 13:49:52DomniqueP4V4M512Softwareit is stuck on the loading screen with the blue cord in it.CompletedR&R LCD4/26/17 py
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4/18/2017 13:41:32DanielL9TWX212SoftwareKeep getting window error recory screen and will not go passIn ProgressYes
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4/18/2017 13:33:47MediaCenter3LHV412SoftwareReimage spare laptopCompletedRI
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4/18/2017 13:28:00MediaCenterBVJV412SoftwareReimage spare laptopCompletedRI
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4/18/2017 12:58:46andieldv5m512Hardwaretop cover not fitting properlyCompletedR&R PR - TC4/26/17 py
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4/18/2017 12:53:51williamb2b6m512Hardwarescreen brokeCompletedR&R LCD4/26/17
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4/18/2017 12:48:50MediaCenterF05M512SoftwareReimage spare laptopCompletedRI
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4/18/2017 12:35:59randybd29v412SoftwareloopingIn ProgressYes
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4/18/2017 12:35:53Jacobr6v5m512Hardwaredc- inport broken and Black screen Sent for further repairTC, hinge, dc-in4/27/2017
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4/18/2017 12:34:35DonnieF2w4m512SoftwareShuts off frequently, even plugged in, battery is not seated well.Completedreset bios 4/25/17
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4/18/2017 12:20:01rickya81RS4Z1Hardwaredroped it and brokeSent for further repair4/27/2017
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4/18/2017 12:14:19Angelab 274P0C2Hardwarethe dc-in port missing and makes funny noisesCompleted4/25/17
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4/18/2017 12:07:10GunnerL6V08512SoftwareNo Boot Device FoundCompletedR&R PR4/25/17
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4/18/2017 9:34:43CarterWH8FR0C2SoftwareBlack screenCompletedreseated LCD Cable4/26/17
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4/18/2017 9:15:40MirandaF.HYDX312HardwareScreen wont stay in, and the screw wont screw in.Sent for further repair4/27/2017
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4/18/2017 9:02:22DanielRD45M512SoftwareJust got it back and first time logging in it has a super darkk screen also when opening it up all the way the right side pops upSent for further repair4/27/2017
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4/18/2017 8:41:30ChrisJ8S5M512SoftwareGot it back, went through automatic disc check, now it wont start upIn ProgressYes
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4/18/2017 7:52:58MediaCenter6KGY212SoftwareReimage spare laptopCompletedRI
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4/18/2017 7:51:55MediaCenterG6TS4Z1SoftwareReimage spare laptopCompletedRI
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4/18/2017 7:50:45MediaCenter7M08512SoftwareReimage spare laptopCompletedRI
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4/18/2017 7:45:42MEDIACENTERCWCY212RI and set back upCompletedRI
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