Team Communication Platform Comparison
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FunctionDescriptionSlackMicrosoft TeamsDiscordFB WorkspaceChantyRyverTwistRiotSpectrumFlockMattermostgitterRocketchat (Cloud)Rocketchat (On-premise)Convozulipchat (Cloud)zulipchat (On-premise)IRCCloudChatworksWireKeybase
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URLWebsite URL to learn moreslack.comteams.microsoft.comdiscordapp.comfacebook.com/workplace/chanty.comryver.comtwist.comriot.im
spectrum.chat
flock.commattermost.comgitter.imrocket.chatconvo.comzulipchat.comirccloud.comgo.chatwork.comwire.comkeybase.io
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PackagePackage offered by the serviceFREESTANDARDPLUSENTERPRISEFREEESSENTIALPREMIUMFREENITRO BASICNITROESSENTIALADVANCEDENTERPRISEFREEBUSINESSSTARTERUNLIMITEDENTERPRISEFREEUNLIMITEDFREEFREEFREEPROENTERPRISEE10E20FREEBRONZERSILVERGOLDCOMMUNITYPROENTERPRISEFREEPROENTERPRISEFREESTANDARDCOMMUNITYENTERPRISEFREESOLOTEAMFREEPERSONALBUSINESSPROENTERPRISEFREE
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# of max usersMax number of users allowed per workspace, server, instance~10,000 - 12,000 (1)30030030070,000+ and 5,000 users online (3)Unlimited10Unlimited12UnlimitedCustomUnlimited200UnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimited1,000UnlimitedUnlimited5Based on packageBased on packageUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimited
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Message history & searchHow many messages are archived and can be search by users10,000 most recentUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimited1 monthUnlimitedUnlimitedUnlimited10,000 most recentUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedView 200, search 1000 recent postUnlimitedUnlimited10,000UnlimitedUnlimitedUnlimited1 weekUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimited
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# of max channels / chatMax number of channel, thread, chat, that can be createdUnlimited200Unlimited50UnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimited5 participants / group chatUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimited14UnlimitedUnlimitedUnlimitedUnlimitedUnlimited
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Open-sourceUsually means users can have their own installation, source code transparency, more privacy
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Type of serviceWhether service is SaaS or self-hostSaaSSaaSSaaSSaaSSaaSSaaSSaaSSaaS or On-premiseSaaS or On-premiseSaaSOn-premiseSaaS or On-premiseSaaSOn-premiseSaaSSaaSSaaSSaaSOn-premiseSaaSSaaSSaaSSaaS or on-premiseSaaS
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Mobile AppDoes the service offer a mobile appAndroid, iOSAndroid, iOSAndroid, iOSAndroid, iOSAndroid, iOSAndroid, iOSAndroid, iOSAndroid, iOSN/AAndroid, iOSAndroid, iOSAndroid, iOSAndroid, iOSAndroid, iOSAndroid, iOSAndroid, iOSAndroid, iOSAndroid, iOSAndroid, iOSAndroid, iOSAndroid, iOS
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Desktop AppDoes the service has a desktop appWindows, MAC, LinuxWindows, MACWindows, MAC, LinuxWindows, MAC, LinuxWindows, MACWindows, MAC, LinuxWindows, MAC, LinuxMacWindows, MAC, LinuxWindows, MAC, LinuxWindows, MAC, LinuxWindows, MAC, LinuxWindows, MAC, LinuxWindows, MACWindows, MAC, LinuxWindows, MAC, LinuxWindows, MACWindows, MAC, LinuxWindows, MAC, Linux
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Web AppDoes the service has a web browser app
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App IntegrationIntegration for connecting other tools and automation10800+Limited180+1370+Plus custom integrationUp to 1021+Web hook integrations and Zapier513 + Zapier20+ No limit, 50+ integrations100+30+51001000Zapier and webhooks10UnlimitedUnlimited100+, webhook, API100+, webhook, API100+, webhook, API100+, webhook, APIAPI & webhooksAPI & webhooksAPI & webhooksAPI & webhooksAPI & webhooksAPI
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File StorageLimit on file storage for uploaded files per user, account, team5GB total10GB / user20GB / user1TB / user2GB / user, 10GB total1TB / user1TB / userUnlimited5GB / user1TB / userUnlimited20GB / team20GB / userUnlimitedUnlimitedUnlimited5GB/userUnlimitedUnlimitedUnlimited10GB/team10GB/user20GB/userConfigurationUnlimited1TB/user5TB/user20TB/userConfigurationUnlimitedUnlimitedUnlimited5GB total
10GB per user
Configuration
100MB per user
UnlimitedUnlimited5GB total10GB total
10GB per user
UnlimitedConfiguration250GB
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Upload file limitThe biggest allowed upload file sizeless than 1GB per file10GB per file8MB50MB100MB100 MB, 25MB in chatN/A200MB200MB200MB100MB100MB10MBN/A100MB100MB100MBConfiguration20MB100MB100MB100MBConfiguration25MB5GB10GB25MB25MBConfiguration15MBUnlimitedUnlimited
Less than 5GB
Less than 5GB
Less than 5GB
25MB25MBUnlimited
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File & document searchAbility to search files & documents
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WorkspaceOr server, teams which can contain multiple channels, group chat inside111Unlimited25010050UnlimitedUnlimited1UnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimited2UnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimited
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Cross-org CollaborationAbility to create shared channels / group chat where multiple organizations / teams can collaborate together
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Built-in Task ManagementWhether the service has a built-in task management to distribute tasks between members - does not count integration
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Guest accountGuest account can view but not part of the organization / team114
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Helper BotBot to help with tasks or automation
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2-factor authenticationAllow 2 factor authentication for extra security
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Single-sign-onAllow user login in with a single ID and password to gain access to any of several related systems
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EMM IntegrationAllow integration with Enterprise Mobility Management system for security Is a part of Microsoft 365 (4)
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Posting PermissionThe capacity to permit / limit / control the posting of users on certain channels / groups / teamsLimitedLimitedUnlimitedUnlimitedUnlimited
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Custom User GroupAbility to create different user groups to manage and communicate with themRoles and user policiesUser roles
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Custom DomainReplace service's domain with company's domain for extra brandingCustom URL onlyCustom invite link only
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Audio CallAudio call between users215151525092050502Unlimited505050Integration2202020IntegrationIntegrationIntegration2UnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimited2141444
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Video CallVideo call between users215151525092050502Unlimited50505022020202UnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimited2141444
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Screen SharingAllow sharing screen between callersIntegration
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Call RecordingAllow recording of the call conference callIntegrationIntegration
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Voice messageAllow sending voice message during chatIntegrationOnly in phone appConfiguration
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Realtime translationRealtime translation of messages for multinational teamIntegrationVia bot & webhookVia Zapier integrationIntegration
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SupportTypes of support for users, customers who use serviceForum & FAQ24/7 support24/7 + 4 hour response24/7 + 4 hour response (priority)Forum & FAQ24/7 support24/7 supportForum & FAQEmailEmailFAQ & Help Center24/7 support & 24 hour response24/7 support & 4 hour responseFAQ & Help CenterPriority lineFAQ & EmailFAQ & EmailPremium supportFAQ & Email24/7 supportForumChatFAQ & EmailPriorityPriorityPriority
Premier Support
FAQ & EmailPriorityPriority
Premier Support
FAQ & EmailPriority
Premier Support
FAQ & EmailPriorityDedicated account managerFAQ & EmailPriorityFAQ & EmailPriorityFAQ & EmailPriorityPriorityFAQ & EmailFAQ & EmailFAQ & EmailStandardPremium support with SLAFAQ & Email
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TrialDoes the service have free trial of certain packages?FREEContact for upgradeN/AFREE30 day free trialN/A30 days trialContactFREEDemo14 days trialN/AN/AFREE15 days trialContact30 days trial for E20N/ATrial for Bronze & SilverN/AN/AN/AFREEFree trialFREEFREEN/AFREEN/AN/A30 day trial for PROContact for DemoFREE
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Monthly Pricing (USD)Monthly pricing per userFREE$8.00 $15.00 CallFREEFREE$4.90 $9.99 FREE$4.00 $8.00 FREE$4.00 $49$99$399FREE$6FREEFREEFREE$6ContactNo monthly pricingFREE$2$4ContactFREE$3ContactFREEContactContactFREE$8FREEDepends on supportFREE$5$5FREE$4$5FREE
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Annual Pricing (USD)Monthly pricing if paid annually per user, divided for easier comparisonFREE$6.67 $12.50 CallFREE$5.00 $12.50 FREE$49.00 $99.00 FREENo annual pricingFREE$3.00 No annual pricingFREE$5FREEFREEFREE$4.50Contact$3.25$8.50FREE$20$40ContactFREE$30ContactNo annual pricingFREE$7FREEDepends on supportFREE$4.16N/AFREEN/A$4.17
$4.42 /biennially
$8.85 /biennially
FREE
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Education & NPO packageDoes the service has policy to support education instituions or non-profit organizations?Free Microsoft 365 package for verified educational insitutions and non-profit organizations (2)Free Advanced package for verified non-profit organizations (6)Discount for verified educational institutions and non-profit organizations (7)Discount for verified educational institutions and non-profit organizations and communities (8)Discount for verified non-profit organizations (9)Discount for verified educational institutions and non-profit organizations and communities (10)
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Overall CommentsTotally overall personal comment about the service, functions, pricing or suitabilities after trial / usage* Market leader for teams if you have budget
* Free plan is good for small teams (less than 5)
* Suitable for teams and corporate
* Integrations bring lots of values to (paid) users
* Free plan can only do 1-on-1 calls
* 15 participants per call limit is not impressive
* Has the biggest amount of integrations of all apps
* File storage is acceptable but limited compared to others
* Call recording or voice message and real time translation can be accessed through integrations
* Free plan is limited to just 10 integration
* Undisputed win for Office 365 users
* Suitable for teams and corporate
* Allow up to 250 people, best in class
* Chat / call with great built-in capacities
* Limit the amount of users / channels
* Decent amount of integrations and expanding
* Generous file storage and large file transfer limit
* Very good video call conference functions
* Some integrations are only for higher plans
* Free for verified education & NPO which is good
* Gamers' favorite / undisputed tool
* Suitable for communities than corporate
* Limited in call participant number
* Limit for uploading files, even for paid
* Unlimited file storage, even for free
* Paid plans mostly about aethestic
* Click to talk is a unique feature only for gamers
* Work platform from Facebook itself (heh)
* Limited in chat number of channels for free plans
* No desktop app
* Integrations open for all plans but paid plans can use advanced custom integrations
* Call participant amount is decent for both free and paid
* Free advanced package for verified education & NPO which is good
* New player in town
* Limit to 10 users for free plan
* Built-in simple task management
* Free plan only has 1-on-1 call
* Functions are still basic but developing
* Integrations are still lacking but improving
* Positioning as group chat + task management + workflow automation
* Limit to 12 users for free plan
* No built-in integration but limited to Zapier and webhooks
* Guest accounts are limit by total users for free plan
* Discount for verified education & NPO which is good. No info about the discount amount.
* Uses threads to group the communication and they are managed similar to emails
* Call functions rely on integration with appear.in / whereby.com - with limited participants
* Asynchronous work, longform communication, reducing peer pressure
* Free for verified education & NPO which is good
* Considered the most privacy-driven chat app (5)
* Suitable for both corporate or communities
* It is open-source, you can also host it on your own server
* Completely free and funded by Matrix.org Foundation
* Riot is build on a decentralized network
* Call features are still immature but can temporary replace with jitsi integration
* Acquired and operated by github
* Similar to Facebook Workplace
* Better for communities
* Focus on chat, no call functionalities
* No integration yet
* Still a bit unstable
* Free plan has notable limits: 10000 message, 20 minute group call, 1 guest account
* Has auto join features and announcement channel type
* Cross-org collaboration and built-in task management are good features for businesses
* On-premise solution for businesses
* Call functions are through integration
* On-premise mean there are extra cost on server / hosting and integrated services
* Monthly price are just licensing and support fee
* No web app supported, no cloud / SaaS version
* Free for verified education & NPO which is good
* Operated by Gitlab
* Open source, can be installed on-premise
* Better for communities
* Focus on chat, no call functionalities
* Totally free
* Cloud / SaaS version
* Generous storage
* Call functions are provided through Jitsi integration
* On-premise mean there are extra cost on server / hosting and integrated services
* Free community plan is limited at 1,000 users
* Free for verified education & NPO which is good
* Free plan only allows 5 people (including guest) and view search limit, 1-on-1 video call only
* Also limit 5 participants / group chat for free plan which is kind of obvious (?)
* Pricing model is based on amount of users, no public pricing, have to contact to get quote
* Free plan (cloud) has 10,000 message limit like Slack, community (on-premise) is not
* Free plan (cloud) also cannot have guest account and no cross-org collaboration
* Enterprise price is not public and charge based on the level of support
* On-premise mean there are extra cost on server / hosting and integrated services
* Free plan is limit with 1 week of message search
* Unlike other chat apps, IRCCloud is based on IRC standard which might be unfriendly for some common users
* Pure text communication without call function
* No web app
* Only suitable for users who are a bit geeky, not the masses
* Limited file storage overall
* No integration, only webhooks & API
* Built-in task management
* Built-in 2FA & SSO for all plans
* Free plan only allows 1-on-1 call
* Positioning as the most secured collaboration platform
* No free plan
* On-premise solution for Enterprise package
* Video call limit to only 4 participants
* No monthly, annually - only biennially pricing - long commitment
* No integration, only API but also only for Enterprise
* No web app
* No integration
* Text only, no call functions
* Totally free
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Functions available - a plus in comparison with other apps
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Functions not available - a minus in comparison with other apps
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ConfigurationThis metric can be configured. Usually for on-premise solution
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N/AN/A = not applicable, for example, for FREE plan to have free trial.
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LimitedThis function is available but limited in some ways, usually for free plans
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UnlimitedThere is nothing unlimited, just that the limit haven't been reportedly hit yet
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Resource:
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(1) https://www.businessinsider.com/slack-free-unlimited-plan-has-limits-2015-6/
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(2) https://www.microsoft.com/en-us/education/products/office
https://www.microsoft.com/en/microsoft-365/nonprofit/office-365-nonprofit
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(3) https://discordia.me/en/server-limits
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(4) https://www.microsoft.com/en-us/microsoft-365/enterprise-mobility-security
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(5) https://docs.google.com/spreadsheets/d/1-UlA4-tslROBDS9IqHalWVztqZo7uxlCeKPQ-8uoFOU/
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(6) https://www.facebook.com/workplace/workplaceforgood
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(7) https://ryver.com/non-profit-discounts/
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(8) https://twist.com/education
https://twist.com/nonprofits
https://twist.com/communities
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(9) https://mattermost.com/nonprofit/
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(10) https://rocket.chat/concession
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