ABCDEFGHIJKLMNOPQRSTUVWXYZAAABACADAEAFAGAHAIAJAKALAMANAOAPAQARASATAUAVAWAXAYAZ
1
FunctionDescriptionSlackMicrosoft TeamsDiscordFB WorkspaceChantyRyverTwistElementSpectrumFlockMattermostgitterRocketchat (Cloud)Rocketchat (On-premise)Convozulipchat (Cloud)zulipchat (On-premise)IRCCloudChatworksWireKeybase
2
URLWebsite URL to learn moreslack.comteams.microsoft.comdiscordapp.comfacebook.com/workplace/chanty.comryver.comtwist.comElement.iospectrum.chatflock.commattermost.comgitter.imrocket.chatconvo.comzulipchat.comirccloud.comgo.chatwork.comwire.comkeybase.io
3
PackagePackage offered by the serviceFREESTANDARDPLUSENTERPRISEFREEESSENTIALPREMIUMFREENITRO BASICNITROESSENTIALADVANCEDENTERPRISEFREEBUSINESSSTARTERUNLIMITEDENTERPRISEFREEUNLIMITEDFREEFREEFREEPROENTERPRISEE10E20FREEBRONZERSILVERGOLDCOMMUNITYPROENTERPRISEFREEPROENTERPRISEFREESTANDARDCOMMUNITYENTERPRISEFREESOLOTEAMFREEPERSONALBUSINESSPROENTERPRISEFREE
4
# of max usersMax number of users allowed per workspace, server, instance~10,000 - 12,000 (1)30030030070,000+ and 5,000 users online (3)Unlimited10Unlimited12UnlimitedCustomUnlimited200UnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimited1,000UnlimitedUnlimited5Based on packageBased on packageUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimited
5
Message history & searchHow many messages are archived and can be search by users10,000 most recentUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimited1 monthUnlimitedUnlimitedUnlimited10,000 most recentUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedView 200, search 1000 recent postUnlimitedUnlimited10,000UnlimitedUnlimitedUnlimited1 weekUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimited
6
# of max channels / chatMax number of channel, thread, chat, that can be createdUnlimited200Unlimited50UnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimited5 participants / group chatUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimited14UnlimitedUnlimitedUnlimitedUnlimitedUnlimited
7
Open-sourceUsually means users can have their own installation, source code transparency, more privacy☓☓☓☓☓☓☓✓✓☓✓✓✓✓☓✓✓☓☓☓✓
8
Type of serviceWhether service is SaaS or self-hostSaaSSaaSSaaSSaaSSaaSSaaSSaaSSaaS or On-premiseSaaS or On-premiseSaaSOn-premiseSaaS or On-premiseSaaSOn-premiseSaaSSaaSSaaSSaaSOn-premiseSaaSSaaSSaaSSaaS or on-premiseSaaS
9
Mobile AppDoes the service offer a mobile appAndroid, iOSAndroid, iOSAndroid, iOSAndroid, iOSAndroid, iOSAndroid, iOSAndroid, iOSAndroid, iOSN/AAndroid, iOSAndroid, iOSAndroid, iOSAndroid, iOSAndroid, iOSAndroid, iOSAndroid, iOSAndroid, iOSAndroid, iOSAndroid, iOSAndroid, iOSAndroid, iOS
10
Desktop AppDoes the service has a desktop appWindows, MAC, LinuxWindows, MACWindows, MAC, Linux☓Windows, MAC, LinuxWindows, MACWindows, MAC, LinuxWindows, MAC, LinuxMacWindows, MAC, LinuxWindows, MAC, LinuxWindows, MAC, LinuxWindows, MAC, LinuxWindows, MAC, LinuxWindows, MACWindows, MAC, LinuxWindows, MAC, Linux☓Windows, MACWindows, MAC, LinuxWindows, MAC, Linux
11
Web AppDoes the service has a web browser app✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓☓☓✓✓✓✓☓☓☓✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓☓
12
App IntegrationIntegration for connecting other tools and automation10800+Limited180+1370+Plus custom integrationUp to 1021+Web hook integrations and Zapier513 + Zapier20+ ☓No limit, 50+ integrations100+30+51001000Zapier and webhooks10UnlimitedUnlimited100+, webhook, API100+, webhook, API100+, webhook, API100+, webhook, API☓API & webhooksAPI & webhooksAPI & webhooksAPI & webhooksAPI & webhooks☓API☓
13
File StorageLimit on file storage for uploaded files per user, account, team5GB total10GB / user20GB / user1TB / user2GB / user, 10GB total1TB / user1TB / userUnlimited5GB / user1TB / userUnlimited20GB / team20GB / userUnlimitedUnlimitedUnlimited5GB/userUnlimitedUnlimitedUnlimited10GB/team10GB/user20GB/userConfigurationUnlimited1TB/user5TB/user20TB/userConfigurationUnlimitedUnlimitedUnlimited5GB total10GB per userConfiguration
100MB per user
UnlimitedUnlimited5GB total10GB total10GB per userUnlimitedConfiguration250GB
14
Upload file limitThe biggest allowed upload file sizeless than 1GB per file10GB per file8MB50MB100MB100 MB, 25MB in chatN/A200MB200MB200MB100MB100MB10MBN/A100MB100MB100MBConfiguration20MB100MB100MB100MBConfiguration25MB5GB10GB25MB25MBConfiguration15MBUnlimitedUnlimitedLess than 5GBLess than 5GBLess than 5GB25MB25MBUnlimited
15
File & document searchAbility to search files & documents✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓☓☓☓☓✓✓✓✓✓☓✓✓✓✓✓✓✓✓✓✓✓✓✓☓☓☓✓✓✓✓✓✓
16
WorkspaceOr server, teams which can contain multiple channels, group chat inside111Unlimited25010050UnlimitedUnlimited1UnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimited✓✓✓☓☓☓☓2UnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimited
17
Cross-org CollaborationAbility to create shared channels / group chat where multiple organizations / teams can collaborate together☓✓✓✓✓✓✓☓☓☓✓✓✓☓☓☓☓☓✓✓✓✓✓✓✓☓☓☓☓☓☓☓☓☓☓☓☓☓✓✓✓☓✓✓☓☓☓✓✓✓
18
Built-in Task ManagementWhether the service has a built-in task management to distribute tasks between members - does not count integration☓☓☓☓☓☓☓☓☓☓☓☓☓✓✓✓✓✓☓☓☓☓✓✓✓☓☓☓☓☓☓☓☓☓☓☓☓☓☓☓☓☓☓☓✓✓✓☓☓☓
19
Guest accountGuest account can view but not part of the organization / team☓✓✓✓✓✓✓✓✓✓☓☓☓☓☓11✓✓✓✓☓☓✓✓✓✓✓☓☓☓☓☓☓☓4✓✓☓✓✓✓☓☓☓✓✓✓✓✓✓
20
Helper BotBot to help with tasks or automation✓✓✓✓✓✓✓✓✓✓☓✓✓☓☓✓✓✓✓✓✓☓☓☓☓✓✓☓☓☓☓☓☓☓☓☓☓✓✓✓✓☓☓☓☓☓☓☓☓☓
21
2-factor authenticationAllow 2 factor authentication for extra security✓✓✓✓☓✓✓✓✓✓✓✓✓☓☓☓☓✓☓☓☓☓☓☓☓✓✓☓☓✓✓✓✓✓✓✓✓☓☓☓☓☓☓☓✓✓✓☓☓☓
22
Single-sign-onAllow user login in with a single ID and password to gain access to any of several related systems☓☓✓✓☓✓✓✓✓✓☓✓✓☓☓☓☓✓☓☓☓☓☓☓☓☓✓☓☓☓☓☓☓☓☓☓✓✓✓✓✓☓☓☓✓✓✓☓✓☓
23
EMM IntegrationAllow integration with Enterprise Mobility Management system for security ☓☓☓✓Is a part of Microsoft 365 (4)☓☓☓☓☓☓☓☓☓☓☓☓☓☓☓☓☓☓☓☓☓☓☓☓☓☓☓☓☓☓☓☓☓☓☓☓☓☓☓
24
Posting PermissionThe capacity to permit / limit / control the posting of users on certain channels / groups / teamsLimitedLimited✓✓UnlimitedUnlimitedUnlimited☓☓✓✓✓☓☓☓☓☓✓✓✓✓☓☓✓✓✓✓✓☓✓✓☓☓☓☓☓☓☓✓✓✓☓☓✓
25
Custom User GroupAbility to create different user groups to manage and communicate with them☓✓✓✓Roles and user policiesUser roles☓✓✓☓☓✓✓✓☓☓☓☓☓✓✓✓✓☓☓✓✓✓✓✓☓☓✓✓✓✓✓☓☓☓☓☓☓☓☓☓
26
Custom DomainReplace service's domain with company's domain for extra branding☓☓☓✓☓✓✓☓☓✓☓Custom URL only☓☓☓Custom invite link only☓☓✓☓☓☓☓✓✓☓☓✓✓✓✓✓☓☓☓☓☓✓✓☓☓☓☓☓☓☓✓☓
27
Audio CallAudio call between users215151525092050502Unlimited505050Integration2☓202020Integration☓IntegrationIntegration2UnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimited☓☓☓2141444☓
28
Video CallVideo call between users215151525092050502Unlimited5050502☓202020☓2UnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimited☓☓☓2141444☓
29
Screen SharingAllow sharing screen between callers☓✓✓✓✓✓✓✓✓✓✓✓✓☓✓✓✓✓Integration☓☓✓✓☓☓✓✓✓✓✓✓☓☓☓✓✓✓✓✓☓
30
Call RecordingAllow recording of the call conference callIntegration☓✓✓Integration☓☓☓☓☓☓☓☓☓☓☓☓☓☓☓☓☓☓☓☓☓☓☓☓☓☓☓☓☓☓☓☓
31
Voice messageAllow sending voice message during chatIntegrationOnly in phone app☓✓✓✓✓✓☓☓☓☓☓Configuration☓☓☓☓✓✓☓✓✓✓✓✓✓☓☓☓☓☓☓☓☓☓☓☓☓☓✓✓☓
32
Realtime translationRealtime translation of messages for multinational teamIntegration✓✓✓Via bot & webhook✓✓✓☓☓Via Zapier integration☓☓☓☓☓☓☓Integration☓☓✓✓☓✓✓☓☓☓☓☓☓☓☓☓☓☓☓☓☓☓☓
33
SupportTypes of support for users, customers who use serviceForum & FAQ24/7 support24/7 + 4 hour response24/7 + 4 hour response (priority)Forum & FAQ24/7 support24/7 supportForum & FAQEmailEmailFAQ & Help Center24/7 support & 24 hour response24/7 support & 4 hour responseFAQ & Help CenterPriority lineFAQ & EmailFAQ & EmailPremium supportFAQ & Email24/7 supportForumChatFAQ & EmailPriorityPriorityPriority
Premier Support
FAQ & EmailPriorityPriority
Premier Support
FAQ & EmailPriority
Premier Support
FAQ & EmailPriorityDedicated account managerFAQ & EmailPriorityFAQ & EmailPriorityFAQ & EmailPriorityPriorityFAQ & EmailFAQ & EmailFAQ & EmailStandardPremium support with SLAFAQ & Email
34
TrialDoes the service have free trial of certain packages?FREEContact for upgradeN/AFREE30 day free trial☓N/A30 days trialContactFREEDemo14 days trial☓N/AN/AFREE15 days trialContact☓30 days trial for E20N/ATrial for Bronze & Silver☓N/AN/AN/AFREEFree trialFREE☓FREEN/AFREE☓☓N/A☓N/A30 day trial for PROContact for DemoFREE
35
Monthly Pricing (USD)Monthly pricing per userFREE$8.00 $15.00 CallFREE☓☓FREE$4.90 $9.99 FREE$4.00 $8.00 FREE$4.00 $49$99$399FREE$6FREEFREEFREE$6ContactNo monthly pricingFREE$2$4ContactFREE$3ContactFREEContactContactFREE$8FREEDepends on supportFREE$5$5FREE$4$5☓☓FREE
36
Annual Pricing (USD)Monthly pricing if paid annually per user, divided for easier comparisonFREE$6.67 $12.50 CallFREE$5.00 $12.50 FREE$49.00 $99.00 FREENo annual pricingFREE$3.00 No annual pricingFREE$5FREEFREEFREE$4.50Contact$3.25$8.50FREE$20$40ContactFREE$30ContactNo annual pricingFREE$7FREEDepends on supportFREE$4.16N/AFREEN/A$4.17
$4.42 /biennially
$8.85 /biennially
FREE
37
Education & NPO packageDoes the service has policy to support education instituions or non-profit organizations?☓Free Microsoft 365 package for verified educational insitutions and non-profit organizations (2)☓Free Advanced package for verified non-profit organizations (6)☓Discount for verified educational institutions and non-profit organizations (7)Discount for verified educational institutions and non-profit organizations and communities (8)☓☓☓Discount for verified non-profit organizations (9)☓Discount for verified educational institutions and non-profit organizations and communities (10)☓☓☓☓☓☓
38
Overall CommentsTotally overall personal comment about the service, functions, pricing or suitabilities after trial / usage* Market leader for teams if you have budget
* Free plan is good for small teams (less than 5)
* Suitable for teams and corporate
* Integrations bring lots of values to (paid) users
* Free plan can only do 1-on-1 calls
* 15 participants per call limit is not impressive
* Has the biggest amount of integrations of all apps
* File storage is acceptable but limited compared to others
* Call recording or voice message and real time translation can be accessed through integrations
* Free plan is limited to just 10 integration		* Undisputed win for Office 365 users
* Suitable for teams and corporate
* Allow up to 250 people, best in class
* Chat / call with great built-in capacities
* Limit the amount of users / channels
* Decent amount of integrations and expanding
* Generous file storage and large file transfer limit
* Very good video call conference functions
* Some integrations are only for higher plans
* Free for verified education & NPO which is good		* Gamers' favorite / undisputed tool
* Suitable for communities than corporate
* Limited in call participant number
* Limit for uploading files, even for paid
* Unlimited file storage, even for free
* Paid plans mostly about aethestic
* Click to talk is a unique feature only for gamers		* Work platform from Facebook itself (heh)
* Limited in chat number of channels for free plans
* No desktop app
* Integrations open for all plans but paid plans can use advanced custom integrations
* Call participant amount is decent for both free and paid
* Free advanced package for verified education & NPO which is good		* New player in town
* Limit to 10 users for free plan
* Built-in simple task management
* Free plan only has 1-on-1 call
* Functions are still basic but developing
* Integrations are still lacking but improving		* Positioning as group chat + task management + workflow automation
* Limit to 12 users for free plan
* No built-in integration but limited to Zapier and webhooks
* Guest accounts are limit by total users for free plan
* Discount for verified education & NPO which is good. No info about the discount amount.		* Uses threads to group the communication and they are managed similar to emails
* Call functions rely on integration with appear.in / whereby.com - with limited participants
* Asynchronous work, longform communication, reducing peer pressure
* Free for verified education & NPO which is good
* Considered the most privacy-driven chat app (5)
* Suitable for both corporate or communities
* It is open-source, you can also host it on your own server
* Completely free and funded by Matrix.org Foundation
* Riot is build on a decentralized network
* Call features are still immature but can temporary replace with jitsi integration
* Acquired and operated by github
* Similar to Facebook Workplace
* Better for communities
* Focus on chat, no call functionalities
* No integration yet
* Still a bit unstable
* Free plan has notable limits: 10000 message, 20 minute group call, 1 guest account
* Has auto join features and announcement channel type
* Cross-org collaboration and built-in task management are good features for businesses		* On-premise solution for businesses
* Call functions are through integration
* On-premise mean there are extra cost on server / hosting and integrated services
* Monthly price are just licensing and support fee
* No web app supported, no cloud / SaaS version
* Free for verified education & NPO which is good
* Operated by Gitlab
* Open source, can be installed on-premise
* Better for communities
* Focus on chat, no call functionalities
* Totally free
* Cloud / SaaS version
* Generous storage
* Call functions are provided through Jitsi integration
* On-premise mean there are extra cost on server / hosting and integrated services
* Free community plan is limited at 1,000 users
* Free for verified education & NPO which is good		* Free plan only allows 5 people (including guest) and view search limit, 1-on-1 video call only
* Also limit 5 participants / group chat for free plan which is kind of obvious (?)
* Pricing model is based on amount of users, no public pricing, have to contact to get quote		* Free plan (cloud) has 10,000 message limit like Slack, community (on-premise) is not
* Free plan (cloud) also cannot have guest account and no cross-org collaboration
* Enterprise price is not public and charge based on the level of support
* On-premise mean there are extra cost on server / hosting and integrated services		* Free plan is limit with 1 week of message search
* Unlike other chat apps, IRCCloud is based on IRC standard which might be unfriendly for some common users
* Pure text communication without call function
* No web app
* Only suitable for users who are a bit geeky, not the masses		* Limited file storage overall
* No integration, only webhooks & API
* Built-in task management
* Built-in 2FA & SSO for all plans
* Free plan only allows 1-on-1 call		* Positioning as the most secured collaboration platform
* No free plan
* On-premise solution for Enterprise package
* Video call limit to only 4 participants
* No monthly, annually - only biennially pricing - long commitment
* No integration, only API but also only for Enterprise
* No web app
* No integration
* Text only, no call functions
* Totally free
39
40
41
42
✓Functions available - a plus in comparison with other apps
43
☓Functions not available - a minus in comparison with other apps
44
ConfigurationThis metric can be configured. Usually for on-premise solution
45
N/AN/A = not applicable, for example, for FREE plan to have free trial.
46
LimitedThis function is available but limited in some ways, usually for free plans
47
UnlimitedThere is nothing unlimited, just that the limit haven't been reportedly hit yet
48
49
50
Resource:
51
(1) https://www.businessinsider.com/slack-free-unlimited-plan-has-limits-2015-6/
52
(2) https://www.microsoft.com/en-us/education/products/office
https://www.microsoft.com/en/microsoft-365/nonprofit/office-365-nonprofit
53
(3) https://discordia.me/en/server-limits
54
(4) https://www.microsoft.com/en-us/microsoft-365/enterprise-mobility-security
55
(5) https://docs.google.com/spreadsheets/d/1-UlA4-tslROBDS9IqHalWVztqZo7uxlCeKPQ-8uoFOU/
56
(6) https://www.facebook.com/workplace/workplaceforgood
57
(7) https://ryver.com/non-profit-discounts/
58
(8) https://twist.com/education
https://twist.com/nonprofits
https://twist.com/communities
59
(9) https://mattermost.com/nonprofit/
60
(10) https://rocket.chat/concession
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100