EXAMPLE: Keyword Explorer - UX Heuristic Evaluation - Jul 2016
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Score for Keyword Explorer Jul 20162.64
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SCORE BY SECTIONEvaluated by Lisa Wildwood
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Visibility of system status2.63on 6 Jul 2016
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Match between system and the real world3.00
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User control and freedom3.71Impact on the end-user experience:
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Consistency and standards2.250 = Extremely disruptive
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Error prevention3.141 = Major disruption
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Recognition rather than recall3.002 = Disruptive
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Flexibility and efficiency of use1.753 = No negative impact
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Aesthetic and minimalist design3.334 = Positive
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Help users recognize, diagnose, and recover from errors1.80
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Help and documentation1.80
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Accessibility1.17
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Notes & Next Steps
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The overall score for Keyword Explorer is 2.64 out of 4. Overall, users may find the user experience for Moz Content somewhat disruptive. No blocking disruptions were discovered, but there were several areas where minor changes will have a big impact on usability. This areas are covered in Top Opportunities (https://docs.google.com/document/d/1rX8uK-iZj4rjnoW_IPTlQq_jrI90p1pSRi1CaRgFA44/edit#)
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About this Document
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A Heuristic evaluation is an approach to problem solving, learning, or discovery that employs a practical methodology to evaluate issues and opportunities and serve as a benchmark for UX improvements.
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Resources
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Jakob Nielsen's 10 heuristics
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10 Usability Heuristics Explained
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Chrome Extention
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Link to a usability review template
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View all Heuristic Evaluations
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