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1 | ACTUAL CADENCE | RECOMMENDED CADENCE | RECOMMENDATIONS | ||||||||||||||||||||||
2 | Day | Text | Subject Line | Day | Text | ||||||||||||||||||||
3 | 1 | Email subscriber promotion | There's catnip in this mouse. Need we say more? | 1 | Email subscriber promotion | Define a promo theme with a limited time offer | |||||||||||||||||||
4 | 2 | Email subscriber newsletter/value | How to Tell When Your Cat Has Reached Its Full Size | 2 | Text subscriber promotion | ||||||||||||||||||||
5 | 3 | Email subscriber promotion | Text subscriber promotion | Celebrate World Cat Day With Us! | 3 | Email subscriber newsletter/value | Alternate providing helpful, useful content and sales messages | ||||||||||||||||||
6 | 4 | Email subscriber promotion | Text subscriber promotion | Re: your catnip toy | 4 | ||||||||||||||||||||
7 | 5 | 5 | Text subscriber value | ||||||||||||||||||||||
8 | 6 | Text subscriber promotion | 6 | Test weeks of sending more messages and fewer | |||||||||||||||||||||
9 | 7 | Email subscriber promotion | Holding Onto Your Cat's Litter Box? | 7 | |||||||||||||||||||||
10 | 8 | Email subscriber promotion | Text subscriber promotion | Give Your Cat A Full Refresh | 8 | Email subscriber promotion | Beware that consistent promo sales may dissuade leads from paying full price (urgency and exclusivity are lost) | ||||||||||||||||||
11 | 9 | Email subscriber newsletter/value | A Cat Day Deal, kitty facts, and more! 😸 | 9 | Text subscriber promotion | ||||||||||||||||||||
12 | 10 | Email subscriber promotion | Text subscriber promotion | ✨ Free Cat Litter Inside✨ | 10 | Email subscriber newsletter/value | |||||||||||||||||||
13 | 11 | 11 | |||||||||||||||||||||||
14 | 12 | Email subscriber promotion | Your free bag of litter is waiting for you | 12 | Text subscriber value | ||||||||||||||||||||
15 | 13 | 13 | |||||||||||||||||||||||
16 | 14 | Email subscriber promotion | A discount for you, a toy for them! | 14 | |||||||||||||||||||||
17 | 15 | Email subscriber promotion | Text subscriber promotion | The cutest catnip toy ever 🐭 | 15 | Email subscriber newsletter/value | Share helpful content instead of consistent sales to build trust and increase exclusivity of sales deals | ||||||||||||||||||
18 | 16 | Email subscriber newsletter/value | 10 Best Human Foods to Share With Your Cat | 16 | Text subscriber value | ||||||||||||||||||||
19 | 17 | Email subscriber promotion | Text subscriber promotion | Say Yes To Free PrettyLitter | 17 | Email subscriber newsletter/value | |||||||||||||||||||
20 | 18 | Email subscriber promotion | Don’t Miss Your Free PrettyLitter | 18 | |||||||||||||||||||||
21 | 19 | Text subscriber promotion | 19 | Text subscriber value | |||||||||||||||||||||
22 | 20 | 20 | |||||||||||||||||||||||
23 | 21 | Email subscriber promotion | ICYMI: New cat-stomers get a BONUS BAG! | 21 | Text subscriber value | ||||||||||||||||||||
24 | 22 | Email subscriber promotion | Text subscriber promotion | A Free Litter Box + Scooper Inside | 22 | Email subscriber promotion | Try a limited period of exclusive offers to influence profitable customer action | ||||||||||||||||||
25 | 23 | Email subscriber newsletter/value | 6 Home Remedies for a Cat UTI | 23 | Text subscriber promotion | ||||||||||||||||||||
26 | 24 | Email subscriber promotion | Text subscriber promotion | Last Chance: Free Bag of Litter With Purrrchase | 24 | Email subscriber promotion | |||||||||||||||||||
27 | 25 | Email subscriber promotion | NEW Toy Alert 🐾 Get Yours FREE! | 25 | |||||||||||||||||||||
28 | 26 | Text subscriber promotion | 26 | Text subscriber promotion | |||||||||||||||||||||
29 | 27 | Email subscriber promotion | Is Our NEW Toy Too Cute? | 27 | |||||||||||||||||||||
30 | 28 | Email subscriber promotion | Inside: FREE 🐟 toy + 20% OFF PrettyLitter | 28 | |||||||||||||||||||||
31 | 29 | Text subscriber promotion | 29 | ||||||||||||||||||||||
32 | 30 | Email subscriber newsletter/value | What to do if your cat is peeing outside the litter box | 30 | Email subscriber newsletter/value | Share valuable messages after a hard sales push | |||||||||||||||||||
33 | 31 | Text subscriber promotion | 31 | Text subscriber value | |||||||||||||||||||||
34 | 1 | Email subscriber promotion | Full-Size Bag with Purrrchase | 1 | Email subscriber newsletter/value | ||||||||||||||||||||
35 | 2 | 2 | |||||||||||||||||||||||
36 | 3: PURCHASE | Customer welcome and order confirmation | Text subscriber promotion | Welcome to PrettyLitter! - Order PrettyLitter 1145727 | 3: PURCHASE | Text subscriber promotion | (Purchase was influenced by text message.) | ||||||||||||||||||
37 | Customer welcome and order confirmation | Customer welcome and order confirmation | Customer welcome and order confirmation | Send order confirmations through email and text messages | |||||||||||||||||||||
38 | Contact card | Contact card | Be aware of the amount of texts you send in a single day (some states like Oklahoma allow a maximum of three) | ||||||||||||||||||||||
39 | 4 | Email subscriber promotion | Customer support | Get A Bonus Bag This Labor Day | 4 | Customer support | Stop sending promotional messages to people who purchased from the sale | ||||||||||||||||||
40 | 5 | Email subscriber promotion | Text subscriber promotion | We Extended Our BOGO Sale! | 5 | Customer onboarding | Avoid sending more than one email per day | ||||||||||||||||||
41 | 6 | Customer onboarding | Order shipping confirmation | Helpful tips for your first time using PrettyLitter | 6 | Order shipping confirmation | Order shipping confirmation | Send shipping confirmations through email and text messages | |||||||||||||||||
42 | Order shipping confirmation | PrettyLitter 1145727 is on its way! | |||||||||||||||||||||||
43 | 7 | 7 | |||||||||||||||||||||||
44 | 8 | Text subscriber promotion | 8 | Avoid sending promotional messages like upsells before your customers actually receive their first products | |||||||||||||||||||||
45 | 9 | 9 | Customer onboarding | Marry messages, yet stagger the days you send them, for both email and text to provide a unified customer experience | |||||||||||||||||||||
46 | 10 | 10 | Customer onboarding | ||||||||||||||||||||||
47 | 11 | 11 | |||||||||||||||||||||||
48 | 12 | Text subscriber promotion | 12 | Avoid expansion messages before your customers have had some time to realistically use your products | |||||||||||||||||||||
49 | 13 | Customer expansion deal | Order arrival | Do you believe in high quality ingredients? | 13 | Order arrival | Order arrival | Send shipment arrival confirmations through email and text messages | |||||||||||||||||
50 | 14 | Text subscriber promotion | 14 | ||||||||||||||||||||||
51 | 15 | 15 | Email subscriber newsletter/value | Continue sending valuable content like helpful, educational newsletters even after leads become customers | |||||||||||||||||||||
52 | 16 | Text subscriber promotion | 16 | Text subscriber value | |||||||||||||||||||||
53 | 17 | 17 | Email subscriber newsletter/value | ||||||||||||||||||||||
54 | 18 | Customer expansion deal | Never run out of litter again! | 18 | |||||||||||||||||||||
55 | 19 | Text subscriber promotion | 19 | Text subscriber value | |||||||||||||||||||||
56 | 20 | Customer review | Please review your recent purchase from PrettyLitter | 20 | |||||||||||||||||||||
57 | 21 | Text subscriber promotion | 21 | Customer review | Ask for customer reviews | ||||||||||||||||||||
58 | 22 | 22 | Customer review | Stop the second customer review ask (via text message) if the customer provides a review from acting on the email | |||||||||||||||||||||
59 | 23 | Text subscriber promotion | 23 | Email subscriber newsletter/value | Provide value after making an ask | ||||||||||||||||||||
60 | 24 | 24 | |||||||||||||||||||||||
61 | 25 | 25 | Text subscriber value | ||||||||||||||||||||||
62 | 26 | Text subscriber promotion | 26 | ||||||||||||||||||||||
63 | 27 | 27 | Customer expansion deal | Marry messages, yet stagger the days you send them, for both email and text to provide a unified customer experience | |||||||||||||||||||||
64 | 28 | Text subscriber promotion | 28 | Customer expansion deal | |||||||||||||||||||||
65 | 29 | 29 | Email subscriber newsletter/value | ||||||||||||||||||||||
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