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Area of test Test flowOnline/physical
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Aesthetic/Art directionColors/Mood/Tone/Art style/Font choice1Brief introductionOnlineArrange video call with users, record actions
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UI InteractionSizes/Smoothness/Understanding2Provide user scenariosPhysicalInvite users to a designated time slot
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Feature functionsAccessibile/Usefulness/Understanding3Observe actions and reactions
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4Prompt questions
Record users actions
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Questions
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1Overall experience
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2Tone/mood
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Specific questions based on scenarios
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User scenarioGoal(s)
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First-time users- their ideal trip, going somewhere not too far
- Navigate information
*nav page
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- explore around - Plan a trip
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Returning-users- scenario with date/month
- Relevancy of dynamic content
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- provide dynamic content
- Access overview feature
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- prompt them to use the ovewview feature and filters
- Access scroll indicator
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- make use of the scroll indicator for information
- Navigate specific information
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- Plan a trip
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Know-more users- scenario of wanting to know more
- Access info page
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- access info page
- Understand content info
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- learn about MNS and sign up for newsletter
- Interaction of UI
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Feedback
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Pages/Areas DetailsSolution
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Home page Info page
- info page (home) hard to be read because of the colors x2
- maybe add the MNS full name at the bottom of their logo to be more obvious
- add a faded bg at the back, for more contrast x3
- don't know can be scroll x2
- newsletter usually at the bottom of the website, maybe out somewhere more obvious
- add a faded bg
- try adding MNS full name
- scale down the viewport and only focus on the top
- newsletter(?)
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State page - State text not obvious to be notice - only 1 user mention this(?)
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Content layout- maybe can add videos instead of all photographs
- Lat and Long info not obvious to be read x1
- Lat and Long can be clicked(?) x1
- maybe the frames can try other colors
- Scroll incators does not look like it can be click --- not necessary
- Scroll indicators not obvious enough, but once notice, know can be clicked ---
- Scroll indicators can be seen, but suggested it can be more obvious
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- Maybe hover on images something will happen

Airbnb hotspot looks clickable x4
- because of pulsing effect
- the cursor change
- Scroll indicators only meant to be used when needed,
try and make it more obvious
- You are here pulse instead of the Airbnb hotspots
- Lat and Long just for decoration purpose, and only
1 user mention it
- will try to have other contents, (?) videos/hover?
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Nav page- navpage add back button
- remove the CTA in certain pages such as the nav page
- add a back button
- remove Plan a trip
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Overview pageFilter function
- coding having bugs
- add animations to the thumbnails
- too much words, maybe hover only appear
- colour change not obvious enough x2
- buttons don't look like they are filters x1
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UI components - Plan a trip btn can add Airbnb logo ***
- Overview probably can change to another term ***
- Back btn not obvious enough, bigger x3
- Maybe the back btn and navigation btn can switch places ***
- Navigation button not obvious x1
- Back btn usually at the corner, but current position also ok
- I'm flexible btn can be smaller ***
- Try adding Airbnb logo at Plan a trip btn
- Overview into other term(?), I think the Overview it's still
suitable, the filter functions are only used when needed
- Back btn change position and size
- Nav btn change position, change term too(?)
- Change I'm flexible btn size
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Colors - do not look like its Airbnb, looks like Air Asia because of the red and white
- overall does not feel like Airbnb because they don't usually use 3D graphics, only the pink shows Airbnb
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Technical - Camera buggy
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