Design Questions

	A	B	D	F
1	What were some of your biggest design questions when you first started? Big picture or detailed is helpful!
2
3	Question	Your Start Date (rough date is fine)	how much coding knowledge did you have when you started?	related ticket? (if possible)
4	How to access the template	10/20/2018
5	How to deal with media queries and create new ones	05/21/2018
6	How to read HubL tokens (especially with blog templates)	05/21/2018
7	What is Javascript?	10/22/2018
8	How to work with flexible columns	9/20/19
9	What the difference is between editing a template and editing a page?	9/20/19
10	How do the content editors, design manager, and content settings all work together?	10/22/18
11	How do I find where css styles are set?	10/22/18
12	What is in scope, out of scope, and out of my scope but in a PE's scope?	10/22/18
13	How do I learn how to solve design cases?	10/22/18
14	How to utilize the inspect tool - essentially how it connected to the CSS sheet?	10/22/2018
15	How to / if you can edit emails to render better in outlook?	10/22/2018
16	How to target one area/ make a local change of the page rather than make a change throughout every instance?	10/22/2018
17	How to read HTML and understand how CSS applies to templates	5/20/2019
18	How to add styling to a stylesheet (no idea how to format it correctly, a cheat sheet would be amazing!!)	5/20/2019
19	Where to find specific edits a customer wants to make (page editor vs template vs stylesheet)	9/20/2018
20	The only thing we can't Google for design is how to set expectations, and this is something I think people struggle with throughout their tenure in Support. I think a frank and honest explanation of what is reasonable and how to set those boundaries would be the single most helpful thing for new peope.	9/20/2018	Some HTML and CSS
21	Using additional headmarkup vs. using the CSS style sheet. How to know where to make the change (in what situation)	6/17/2019	Very little, to none
22
23
24	Conclusion from questions: Most issues stem from not knowing how to do design questions within HubSpot. Our current trainings regard design in general, but not how to apply these subjects directly within HubSpot. Lastly, a lot of questions regard 'confidence' - support reps are scared of making changes in fear of 'messing up' customers' pages.
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100