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RMA_IDDate/TimeService ProviderFirst NameLast NamePhone NumberEmailDevice TypeModelHardware VersionSoftware VersionPO NumberSerial NumberMACReported Symptoms@
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10002025-05-13T07:34:01.912-04:00ComcastRichardFeynman(919) 456-6543hsc@innomedia.comMTAMTA9338-8A1.11.0.0.25111222X9876500-10-99-98-97-96The power supply is faulty.
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10012025-05-13T07:37:00.682-04:00VerizonPaulDirac(408) 789-4444hsc@innomedia.comESBCESBC9628B4.71.0.0.12123456789M94949400-10-99-01-02-03
Cannot seem to connect to network. Suspect faulty Ethernet connector.
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10022025-05-13T07:41:06.643-04:00T-mobileNeilsBohr(408) 919-1919hsc@innomedia.comOtherEMSNone2.7.1.899999999A4172345NoneCannot bring up the EMS server.
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10032025-05-15T08:20:43.320-04:00RogersCandySweet(408) 432-5400techsa@innomedia.comESBCESBC9380A1.32.0.16.50SJ-20250500893800000100:10:99:11:22:33The Digital Line interface went wrong.
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10042025-05-15T23:54:47.932-04:00M1ttt(659) 833-3333ltlim.impl@gmail.comMTA8328-4A0V1.0.22.83MTA832810000018328100000011099111111failed to get an IP address.
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10052025-05-17T22:58:11.588-04:00ABCNSLin(408) 555-5555nslin@innomedia.comMTA8328-4A11.0.0.621234513579
48531 Warm Springs Blvd.,
Not able to power up the device.
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10062025-05-20T11:57:23.388-04:00Company GWernerHeisenberg(408) 111-2222hsc@innomedia.comMTAMTA9338-412345698778900-10-99-11-22-33Can't turn it on
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10072025-05-29T03:00:52.859-04:00M1PeterTan(408) 456-7000ltlim.impl@gmail.comMTA9338-2A0V1.0.0.2593382000019338200000011099222222It cannot get an IP address.
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10082025-05-29T03:32:17.672-04:00M1PeterLim(408) 456-7001ltlim.impl@gmail.comMTA9338-2A0V1.0.0.25933820000293382000000200-10-99-22-22-22no LED lights up when power is switch on.
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10092025-05-29T03:39:36.962-04:00M1PeterYeo(408) 456-7002ltlim.impl@gmail.comMTA9338-2A0V1.0.0.25933820000393382000000300:10:99:22:22:22
LED of LAN interface cannot light up when network cable is connected.
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10102025-05-29T03:49:39.849-04:00M1PeterTan(408) 456-7000ltlim.impl@gmail.comMTA9338-2A0V1.0.0.25933820001193382000001100:10:99:22:22:22The WAN interface connector is broken or loose.
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10112025-05-29T04:07:07.314-04:00CMCCGuiShengHe(408) 432-5459vchgs_he@163.comMTAMTA9338-1A01.0.0.25CMCC2025052512018322250001030010990a*fc4
The EP register to sip server ok, but there is no dial tone at off-hook state.
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10122025-05-29T12:23:10.729-04:00Company XLiseMeitner(408) 625-2400hsc@innomedia.comMTAMTA9338-24A1.01.0.0.25111111112222222200-10-99-12-34-56Could not power on the unit.
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10132025-05-29T12:49:38.121-04:00Company YEnricoFermi(408) 111-2222hsc@innomedia.comESBCESBC9628A1.12.0.16.65X123451234432100-10-99-44-55-66Item damaged in transit.
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10142025-05-29T13:06:27.222-04:00Company ZRobertOppenheimer(408) 234-5678hsc@innomedia.comMTAMTA9338-2A1.21.0.0.20123456788888888800-10-99-99-88-77Cannot plug in the Ethernet cable to the WAN port.
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10152025-06-03T13:29:08.680-04:00Company MMarieCurie(408) 234-4321hsc@innomedia.comMTAMTA9338-24A1.11.0.0.23A1000000M26926900-10-99-23-45-67Cannot upgrade the unit.
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