Zendesk Data Model_v2
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Last Updated:September 21, 2018
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Title:
Expected Zendesk Data Model
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Blendo (Apirise Inc.)
https://www.blendo.co/knowledge-category/integrations/
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ResourceTable NameDescription
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Audit Logsaudit_logs
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Automation Actionsautomation_actions
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Automation Conditions Allautomation_conditions_all
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Automation Conditions Anyautomation_conditions_any
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Automationsautomations
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Custom Rolescustom_roles
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Group Membershipsgroup_memberships
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Groups groups
When support requests arrive in Zendesk Support, they can be assigned to a Group. This table contains information about these Groups in Zendesk.
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Macro Actionsmacro_actions
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Macrosmacros
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Organization Membershipsorganization_memberships
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Organizatinsorganizations
In Zendesk Support, customers (end-users) can be segmented into organizations. This table contains information about these Organizations in Zendesk.
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Ticket Attachmentsticket_assignments
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Ticket Eventsticket_eventsThis table contains information about these Ticket Events in Zendesk.
This resource is not synced by default. Please ask us to enable this for you.
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Ticket Events Commentsticket_events_comments
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Ticket Field Custom Field Options
ticket_field_custom_field_options
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Ticket Fieldsticket_fields
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Ticket Field System Field Options
ticket_fields_system_field_options
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Ticket Formsticket_forms
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Ticket Metric Eventsticket_metric_events
You can use the ticket metric events to track reply times, agent work times, and requester wait times. This table contains information about these Ticket Metrics Events in Zendesk.
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Ticket Metricsticket_metricsTBD
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Ticketstickets
Tickets are the means through which your end users (customers) communicate with agents in Zendesk Support. This table contains information about these Tickets in Zendesk.
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Trigeer Actionstrigger_actions
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Trigger Conditions Alltrigger_conditions_all
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Trigger Conditions Anytrigger_conditions_any
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Triggerstriggers
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Usersusers
Zendesk Support has three types of users: end-users (your customers), agents, and administrators. This table contains information about these Users.
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View Conditions Allview_conditions_all
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View Conditions Anyview_conditions_any
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Viewsviews
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