ABCDE
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Lydia
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Task Click PathObservationsQuotesTask Completion
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Write the task number and directions here.
Record what path the participant took to complete the task.
Note down behaviors, opinions, and attitudes along with any errors, issues, or areas of confusion.Note any significant quotes (positive and negative).Choose if the task was:

1 - easy to complete
2 - completed but with difficulty
3 - not completed
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Prompt 1: From the home screen, start a new order
 Open App > New Order ButtonAppreciated how easy this task wasI like that the “new order” sign is large and easy to find. After I clicked it it immediately redirected me to snacks and drinks without lag or hesitation. 1
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Prompt 2: Create a snack order with multiple items
"+" button > Select size > Add to Order button > Finish Order ButtonThought that this part seemed easy and was able to move through it without any hesitationsI thought the layout of this part was simple and easy to figure out, even for someone who does not have a history of ordering though an app.
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Prompt 3: From the order details page, edit one of the items in your orderEdit order button > remove item button > selects item > cancel button > add items button > Order page button > edit order button > selects item > selects new size > confirm buttonCouldn't figure out how to edit an item at first. Kept clicking the add/remove items button. A little confused, but eventually they figured out that you could tap the item.After clicking on the current order tab I didn’t see a “change” or “update” icon on my items. I think a tap to change button would be cool, kind of like how the sonic app is set up, then you can hit "update". I also think that if you were to swipe right on your item so you could easily remove it would be a good idea.
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Prompt 4: Confirm your details and complete the checkout process
Search theaters near you text field > theater option > date button > movie option > time option > seat option > delivery method option > desired delivery time option > Confirm Payment button > ConfirmSeemed to have missed when they selected their seat numberI really like the “delivery instructions” section. However I was wondering when I would be asked to put in my seat number. Another idea could be after you submit your order instead of the workers rushing to get your item to you right then maybe there could be a “check in” icon pop up after. This is where you would enter your seat number then select a time you want your food and drink delivered such as, “ASAP, 2 mins, 5 mins” Maybe it’s a really good part of the movie and you do not want the interruption of a worker.2
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Prompt 5: From the home page, check on the status of your order
return home button > estimated delivery tab > In progress orderInitially confused about where to view reciept.I really like this part of the app. Being able to see the estimated time and the bar is a great idea. Other apps put the wait time small or on a whole other page. I love that it is right there at the top of the home page.

At first I wasn’t sure where to click to see my receipt after I clicked on the boxed in “estimated delivery” tab I could easily see my receipt and how much each item would cost with the total easily visible.		1
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Additional Notes:

Follow-up SUS: Participants will score the following eleven statements by selecting one of five responses that range from “Strongly Disagree” to “Strongly Agree.”
1. I think I would use this app frequently: Strongly Agree
2. I found the app unnecessarily complex: Disagree
3. I think the app is easy to use: Agree
4. I need the support of a technical person to be able to use the app: Disagree
5. I find the app easy to navigate : Agree
6. I imagine most people would learn to use the app quickly: Agree
7. I found the ordering process clear: Agree
8. I found that editing an order was difficult: Agree
9. I found the payment process was easy: Agree
10. I got stuck frequently while using the app: Disagree
11. I would recommend the app to a friend: Strongly agree