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Ticket NumberCustomer NameAccount TypeIssue CategorySeverity LevelAction Item DescriptionAssigned ToEscalated ToEscalation DateDue Date (SLA-based)Time to Resolution (Hours)StatusCustomer Satisfaction ImpactRoot CauseResolution DescriptionFollow-up RequiredFollow-up DateCompletion DateCustomer Feedback Score
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CS2025-001Alice JohnsonPremiumTechnical GlitchCriticalInvestigate database connection errorJohn DoeJane Smith10/8/202510/9/20254ResolvedHighSoftware BugPatched database driverTRUE10/15/202510/9/20255
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CS2025-002Bob WilliamsStandardBilling InquiryMediumClarify subscription chargesSarah LeeMark Davis10/7/202510/10/20258PendingMediumMiscommunicationExplained billing cycleFALSE10/9/20254
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CS2025-003Carol WhiteVIPFeature RequestLowDocument new feature requirementMark DavisEmily Chen10/6/202510/13/202524OpenLowProduct LimitationForwarded to product teamTRUE10/20/20253
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CS2025-004David GreenPremiumAccount AccessHighReset multi-factor authenticationEmily ChenJohn Doe10/8/202510/9/20252ResolvedHighUser ErrorGuided user through resetFALSE10/8/20255
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CS2025-005Eve BlackStandardPerformance IssueCriticalOptimize server response timeJane SmithSarah Lee10/5/202510/8/202516ResolvedCriticalServer LoadImplemented load balancingTRUE10/17/202510/8/20252
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CS2025-006Frank BrownVIPData Export ErrorHighDebug export script failureJohn DoeMark Davis10/7/202510/10/202510PendingMediumCorrupt DataInvestigating data integrityTRUE10/14/20254
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