ABCDEFGHIJKLMNOPQRSTUVWXYZ
1
2
3
4
5
6
"WATER IS LIFE .... CONSERVE IT"
7
8
9
CITIZEN'S CHARTER
10
11
12
SERVICE STANDARDS OF CALAUAG WATER DISTRICT
13
14
Entertain , record and endorse to concerned personnel legitimate customer's
15
complaints/requests within five(5) minutes upon receipt of the same.
16
17
Accept Water bill payments within five (5) minutes per receipt upon presentation
18
of the same to the teller.
19
20
Refer customer to a maximum of only two ( 2 ) personnel.
21
22
Complex transactions that require the use of discretion in the resolution of complicated
23
issues will be acted by the assigned officer or employees within five( 5) working days and
24
may be extended for another five (5) working days under usual circumstances.
25
26
Set Appointments for customers who may have to wait for more than ten (10) minutes.
27
28
Provide assistance to senior cccitizens and persons with disabilities (PWD).
29
30
Provide direction to visitors who are unfamiliar with office premises.
31
32
Render service with sincere smile at all times.
33
34
Provide clean rest room.
35
36
Guarantee that there are no extra fees and charges to be collected in the processing of documents
37
38
For written customer's requests/complaints,provide direct access to:
39
40
41
42
ENGR. REDENCION O. ATIENZA
43
General Manager
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100