Initial Research: Stakeholders and their Goals

	B	C	D	E	F	G
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2	IxD Studio II Spring 2022
3	Team P1 // Gabriel Alvarez • Neha Deshmukh • Robyn Lee • Vera Wei
4	Initial Research: Stakeholders and Goals
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6		Stakeholder	Goal	Need	Preferences	Attributes
7	Other	Goverment FDA	Protect public health	Research and evidence	Compliancy with public health standards	Policy maker
8	Other	Manufacturer	Produce as many devices as possible	Tools, equipments and processes	Time to fulfill orders	Balance time/quality
9	ResMed (SaaS)	Executive & Managers	Develop and realize strategic goals, achieve high performance	People and resources	Predictability over uncertainty	Culture makers
10		UX Researcher	Foreground user experience	Users and context	Quantitative information	Understand ResMed impact in real life
11		Data Analyst	Discover patterns in data	Datasets	Qualitative information	Draw facts from data
12		Designer	Ideate problems and solutions	Quantitative and qualitative insights	Human-centered processes	Design products and services (platforms)
13		Engineer	Create and mantain platforms	Specifications and infrastructure	Efficiency over usability	Build products and services (platforms)
14		Customer Support	Provide help when customer experience trouble	Empathy and knowledge	Troubleproof products and services	Company's face
15		Sales Representative	Increase revenue and retain customers	Training and capacitation	Useful products and services	Company's face
16	Hospital & Clinic	Medical Researcher	Study healthcare problems	Data and research	Accessible information	Explore sleep apnea and COPD field
17		Medical Equipment Supplier	Acquire quality solutions at the best price	Information and options	Easy vendor management	Analyze prices and negotiates contracts
18		Primary Physician	Improve health through medical care starting with diagnosis	Training, infrastructure and a network	Solutions that reduce administrative burden	Hospital's face
19		Sleep Doctor & Pulmonologist	Treat sleep apnea and COPD through specialized medical care	Training (ResMed), infrastructure and a network	Quality solutions	Prescribe and interact with ResMed's products and services
20	Home	Caregiver	Procure health and well-being with daily tasks and activities	Empathy, training and capacitation	User-friendly solutions	Interact with ResMed's products and services
21		Patient	Preserve quality of life (quality of sleep)	Solutions to aliviate sleep apnea and/or COPD	User-friendly solutions	Interact with ResMed's products and services
22		Person(s) who sleep in the same space	Preserve quality of life (quality of sleep)	Acknowledgement	Solutions to aliviate sleep deprivation	Interact with patient using ResMed's products and services
23		Family & Friends	Assist in procuring health and well-being with daily tasks and activities	Empathy and knowledge	Orientation and support	Interact with patient using ResMed's products and services
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