NODE.Health Master UX Measures Sheet - DRAFT 0.5

	A	B	C	D	F	G	H	I	J
1	Principle	Scope	Measure	Evaluation	example value	normalized example value	weight (1-10)	example weighted value	potential max

2				for all of the below 1-10 (1 - strongly disagree, 10 - strongly agree)
3	Data control	patient	The user has control over their data (incuding revoking, sharing, transferring, exporting, avoiding data loss, etc)	The user has control over their data (including revoking, sharing, transferring, exporting, avoiding data loss, etc)	2	2	10	20	100
4	Data control	all users	The user can control their profile information	user can control profile information	8	8	7	56	70
5	Data control	patient	Consents and opt-ins/outs are implemented, confirmed and clear for any data sharing	Consents and opt-ins/outs are implemented, confirmed and clear for any data sharing	7	7	10	70	100
6	Data control	patient	Data privacy and sharing is communicated clearly to the user	data privacy and sharing is communicated to user clearly	7	7	10	70	100
7	Data control	patient	Data security approach and storage location is communicated clearly to the user	Data security approach and storage location is communicated clearly to the user	8	8	5	40	50
8	Design	all users	The user experience matches current paradigms of digital interaction	the experience has no obtrusive advertising	10	10	3	30	30
9	Design	all users	Prompts for additional information are contextual and timely	the experience matches current paradigms of digital interaction	10	10	7	70	70
10	Design	all users	The experience can be easily navigated and the user knows where they are at all times in the experience	The experience can be easily navigated and the user knows where they are at all times in the experience	4	4	5	20	50
11	Design	all users	On-boarding is completed in a timely manner and the user clearly understands the capabilities of the application after on-boarding	On-boarding is completed in a timely manner and the user clearly understands the capabilities of the application after on-boarding	6	6	5	30	50
12	Design	all users	The information is presented to the user in easily scannable format	information is presented to the user in easily scannable format	6	6	10	60	100
13	Design	all users	User can control notifications in a flexible way	it is simple to login	10	10	5	50	50
14	Design	all users	Login is simple	prompts for additional information are contextual and timely	6	6	8	48	80
15	Design	patient	In-experience advertising is not obtrusive	Conversational language is favored over medical jargon and uses the same terminology that clinicians use with patients	2	2	7	14	70
16	Design	all users	Conversational language is favored over medical jargon and uses the same terminology that clinicians use with patients	the experience can be easily navigated	8	8	5	40	50
17	Performance	patient	It is easy to connect peripherals and related services	it is easy to connect peripherals	6	6	5	30	50
18	Satisfaction & Delight	all users	Experience provides moments of levity and delight to the user	Experience provides moments of levity and delight to the user	8	8	7	56	70
19	Support & Feedback	all users	There is a means to provide feedback on the experience	there is a means to provide feedback on the experience and the feedback is reviewed on a regular basis	8	8	6	48	60
20	Support & Feedback	all users	There is a simple and fast way to get help with the application	there is a simple and fast way to get help with the application	4	4	5	20	50
21	Support & Feedback	all users	Upon imminent or actual system or user error there is clear communication and graceful recovery.	Upon imminent or actual system or user error there is clear communication and graceful recovery.	10	10	10	100	100
22	Support & Feedback	all users	The system provides informative feedback to the user about actions they are about to take or have taken.	The system provides informative feedback to the user about actions they are about to take or have taken.	4	4	6	24	60
23	Value	all users	Information needed for a particular task or decision making is grouped together on a single screen	Information needed for a particular task or decision making is grouped together on a single screen	10	10	5	50	50
24	Value	all users	the experience provides valuable information in a easily digestible format	the experience provides valuable information in a easily digestible format	4	4	10	40	100
25	Value	all users	The experience enables "jobs to be done" or tasks to be completed effectively	The experience enables "jobs to be done" or tasks to be completed effectively	2	10	10	100	100
26	Value	clinician	The experience is useful for clinical documentation and clinical decision support	The experience is useful for clinical documentation and clinical decision support	8	8	5	40	50
27	Value	clinician	The experience minimizes the creation of unjustified workflow for clinicians	The experience minimizes the creation of unjustified workflow for clinicians	10	10	10	100	100
28				provide values for all of the below					0
29	Performance	all users	Screens load and system actions execute in a timely manner	average load time for screens or wait times for system actions based on sampling of no less than 5 or 20% of screens (whichever is more) in seconds (0 = > 10 seconds, 1 = > 5 seconds, 2 = > 2 second, 3 = 1 second, 4 = 1-0.5 second, 5 = < .5 second) )	4	8	10	80	100
30	Performance	all users	The error rate is low	number of errors as percentage per interaction	3	9.7	9	87.3	100
31	Research	process	Users were involved in validation research	how many users were involved in validation research? (0=0,1 = < 3, etc)	3	3	8	24	80
32	Research	process	Users were involved in your product development research	how many users were involved in your product development research? (0=0,1 = < 3, etc)	4	4	10	40	100
33	Satisfaction & Delight	all users	The experience has a good net promoter score (i.e. on scale of 1-10 how likely are you to recommend this app)	net promoter score (i.e. on scale of 1-10 how likely are you to recommend this app) of a sampling of no less than 5% of users in the last 3 months	7	7	10	70	100
34	Satisfaction & Delight	all users	The experience has an acceptable adoption rate	% of invited users who have used the app or service for at least two sessions in the last 6 months	60	3	5	15	50
35	Special needs & accessibility	patient	The experience is accessible and section 508/ADA compliant	For section 508/accessibility what is the W3 conformance level? (A=1, AA=2, AAA=3)	3	5	8	40	80
36				for all of the below answer YES/NO					0
37	Data control	patient	The app explains any sensors on personal devices it will use and why	does the app explain any sensors on personal phones it will use and why?	yes	10	8	80	80
38	Performance	all users	If a secondary system there is SSO/seamless embedding from the primary system	if a secondary system there is SSO/seamless embedding from the primary system	yes	10	10	100	100
39	Research	process	The relevant academic literature reviewed as evidence basis for your solution	was the relevant academic literature reviewed as evidence basis for your solution?	no	0	8	0	80
40	Research	process	Usability testing was conducted	was usability testing conducted?	yes	10	8	80	80
41	Research	process	Personas were developed as part of product creation	were personas developed as part of product creation?	yes	10	10	100	100
42	Special needs & accessibility	patient	The population evaluated for special needs (physical disabilities, hardware, connectivity, technical literacy)	was the population evaluated for special needs (physical disabilities, hardware, connectivity, technical literacy)?	yes	10	10	100	100
43	Special needs & accessibility	patient	If the population has special needs, measures were implemented to address them	if special needs were measures implemented to address them?	no	0	5	0	50
44	Special needs & accessibility	patient	Proxy access is available (spouses, caregivers, 3rd parties)	is proxy access available (spouses, caregivers, 3rd parties)?	n/a	5	5	25	50
45	Special needs & accessibility	patient	There is language support for languages of populations greater than 5% of total population	is there language support for languages of populations greater than 5% of total target population?	yes	7	5	35	50
46	Support & Feedback	all users	Human support is provided in addition to digital support	do you provide human support in addition to digital support?	yes	8	5	40	50
47							total	2142.3	3110
48							score	6.9
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100