Sodexo - Frequently Asked Questions_Updated 5 April 2019
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SODEXO FREQUENTLY ASKED QUESTIONS
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Topic A: CAMPUS ONLINE - Online ordering and top up system
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Topic B: Nutrition and Allergies
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S/NQuestionAnswer
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A: CAMPUS ONLINE - Online ordering and top up system
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1What is CAMPUS ONLINE?CAMPUS ONLINE is a pre-paid system that allows parents with children in Pre-K to Grade 3 to place online meal orders for their children.

Students in Grades 4 to 12 do not order online, but can purchase food and beverages from the canteens or cafés using their Campus Card (which is also their official school ID).
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2How can I access the CAMPUS ONLINE system?Access CAMPUS ONLINE by logging into your My.CIS account and clicking the Canteen button on the main dashboard. You will be directed to a page that displays your child(ren)’s name(s).Click on the name of the child for whom you wish to order, and you will be taken to the CAMPUS ONLINE page.
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3How do I top up my child's CAMPUS ONLINE account (Pre-K to Grade 3) or their Campus Card (Grades 4 to 12)CAMPUS ONLINE accounts and Campus Cards can be topped up:

· By cash or cheque at the Sodexo Office at either
campus (Sodexo requires 5 working days to clear your cheque)
· By credit card at the Sodexo Office at either campus.
Please note that all credit card payments will incur a 2.2%
administrative fee.
· Using cash at the cash top-up kiosk, located at the Atrium.
· Online, via CAMPUS ONLINE. Please note that online payments
will incur a 3% administrative fee.
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4How can I view Sodexo's menus?View Sodexo's menus by clicking on the relevant menu links at the bottom of the CAMPUS ONLINE page.
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5How do I place orders for my Kindergarten child?Meals for Kindergarten students are included in their fees; but, these meals must be pre-ordered via CAMPUS ONLINE. Follow the directions below, for ordering meals for children in Grades 1 to 3.
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6How do I place orders for my children in Grades 1 to 3?Each child's meals must be ordered separately. Once you have topped up your child's account, follow these steps to place your order:

Step 1: Click “Meal Order”, followed by “New Meal Order” to view
the month’s menu.
Step 2: Make your selections and click SAVE
Step 3: You must SAVE your order before you exit the system.
Step 4: You can check on your orders by clicking on "Reports" and
then "Meal Order Report".
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7Can I cancel my child's lunch if they are going to be absent from school or on a field trip?To cancel an order you have already placed, logon to CAMPUS ONLINE and follow these steps:

Step 1: Select “Cancel Meal Order”
Step 2: Select Meal Type "Lunch or afterschool snack"
Step 3: Click “GO"
Step 4: 'tick' (√) the box for the meal you wish to cancel
Step 5: Click the “Cancel Order” button
Step 6: Click the “Proceed to cancel order”

Please note all cancellations must be received by 7:00 AM.
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8How will I know if there are insufficient funds in my child's CAMPUS ONLINE account (Pre-K to Grade 3) or on their Campus Card (Grades 4 to 12)You can check your balance anytime via CAMPUS ONLINE. The system will automatically send you a reminder email to your designated email address once the amount falls below $30.00. To change the minimum amount, click on "Profile Management".
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9How does the CAMPUS ONLINE system help parents with children in Grades 4 to 12?CAMPUS ONLINE allows parents to view what their child is eating in the school's canteens and cafés; set daily spending limits and prevent their child from purchasing certain types of food. This allows parents to monitor their child's spending as well as their eating habits.
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10How do I set a daily maximum expenditure limit for my child?To restrict the amount of money your Grade 4 to 12 child spends in the canteens/cafés, logon to CAMPUS ONLINE:

· Click on "e-Account" and then "Set Spend Limit".
· Select the child for whom you would like to set the limit.
· Select "Cafeteria" at the "Location" tab.
· You can then make the changes accordingly.
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11What happens if my child loses their Campus Card?Money in student accounts is stored in Sodexo's database so the funds will not be lost even if the card is missing. Your child should go to the Sodexo office at their campus immediately to report the loss. They will be given a replacement card application form for you to complete. You will be charged $20 for each replacement card, regardless of the number of time your child loses the card.
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12What will be done if a parent has forgotten to top up their child's Campus Card and has not arranged food for their child?Our policy is that no child will go hungry. If you find yourself in this situation, email the Sodexo manager at your campus (Lakeside - foodservices@cis.edu.sg or Tanjong Katong – foodservicestk@cis.edu.sg ) or ask a teacher or staff member speak to them so they can make the necessary arrangements.
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B: Nutrition and Allergies
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1My child has a food allergy/restriction. How can I find out if the foods in the cafeteria are safe for my child to eat?Schedule a meeting with the Sodexo Manager and provide them with a list of allergies. We do not serve nuts or items containing nuts on campus. We also label our foods with the common allergens - Gluten, Egg and Dairy. It is the parents responsibility to inform the school and Sodexo of any changes to the child’s dietary needs.
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2Do you serve vegetarian food?We have a comprehensive vegetarian section that caters to the diets and preferences of school children.
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3We are Muslim. Are your products suitable for us?While we do not use pork or lard, and only use meat from Halal Certified sources, we are not Halal Certified.
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4My child is overweight. How can you help me control her weight gain?We believe in a balanced diet. School aged children may have weight fluctuation and the goal should be to help them grow into their weight versus losing weight (ie. they’ll get taller while maintaining their weight). If your child is in Pre-K to Grade 3, you can find the nutritional facts in the pre-ordering menu. We have also implemented a "traffic light" system to provide a snapshot of a balanced diet for your child and to educate students in Grades 4 to 12 about healthy eating.
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6I’m concerned that my child is too focused on her weight and at risk of an eating disorder, what should I do?It is not uncommon to see young children starting to show concerns about their body image. You may begin by trying to have an open and honest conversation with your child. The best home environment is one where eating and dieting is not made into a big issue. You don’t want to focus on “being skinny” or even the prevention of being overweight. The emphasis should be on vitality, energy, optimal performance in school and sports, and the ability to do just about everything better, rather than on being thin. You also don’t want food to be seen as an enemy either. Instead, focus on making healthy foods available and discuss that eating is done in the service of health and vitality, not weight. There is nothing wrong with eating “junk food” once in a while. If the home environment provides healthy foods for the most part and the rest of the family is eating in a healthy manner, then you are setting the stage for an ideal eating environment. In Sodexo, our hot meal sets are designed to allow the maximum nutrition within a specific calorie range. We will have campaigns to educate the students about health and wellness, and encourage experimentation of foods for a balanced diet.
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7What are the nutritional standards that you follow?Sodexo takes nutrition seriously. As a general rule, we follow the Health Promotion Board’s guidelines. However, as the largest private employer of Dieticians worldwide, we also follow Sodexo’s global guidelines for Health, Wellness and Nutrition. This includes the following:

1. No artificial food colouring
2. No MSG
3. Low sodium
4. Low sugar
5. Low fat, etc.
6. Food Traffic Light (see link below)

We serve fruits and healthy snacks at every meal.
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Food Traffic Light link
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8How can I be sure that your food is safe?Sodexo has a complete and robust QHSE (Quality, Health, Safety and Environment) plan in every site that it operates. This includes rigorous training, audits and standard operating procedures that ensure the highest standard of hygiene. Sodexo is also certified ISO 9001:2008 and OHSAS 18001:2007.
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9Why do you make my child take a fruit in the set meals? He does not like fruits and it goes to waste.As school caterers, our role is to not only provide safe, healthy and nutritious meals for your child, but we also play an active role in nutrition and wellness awareness and education for your child. It is crucial that they form good eating habits at this age as their eating behaviour now will impact their eating choices for life. We have discovered that providing fruits regularly has encouraged children to continue this habit even outside of the school, providing precious vitamins, minerals and fibre.
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10Why are your portion sizes so small?Portion sizes have been calibrated as part of the child’s daily intake. If children in Pre-K to Grade 3 are still hungry (and have finished their vegetables), they can ask for a second helping. Portion sizes for children in Grades 4 to 12 are designed to allow the maximum nutrition within a specific calorie range. However, there are some menu items that are designed to be part of a full meal and should not be consumed solely on their own as they may lack certain required nutrients. The portion size is smaller to encourage them to eat something else to achieve the recommended daily intake.
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Questions unanswered? If you have any questions which are not answered here, please direct your questions to foodservices@cis.edu.sg.
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