LMC Tech Help FAQs

	A	B	C	D
1	Tags	Question/Issue	Solution	Additional Resources
2	Wifi	Is the district a BYOD (Bring Your Own Device)? How do I connect to the WIFI?	Yes, the district supports BYOD, and each school has its own unique Wifi password. The HHS wifi password is green2040
3	Printing	Can I print from my personal device?	No. Personal devices are not connected to the LMC printers. However, the work around is to send the file to yourself via email; open your email on one of the school computers/laptops and then print.
4	Keyboard shortcuts	Drive: Why is copy and paste not working in Google Docs?	Try switching internet browsers (e.g. Safari, Chrome, Firefox) in order to log into Google Docs. Also, try using the keyboard shortcuts: Ctrl + C = Copy; Ctrl + V = Paste; Ctrl + X = Cut
5	Wifi, internet connection	Drive: Why does Google Docs keep disconnecting from the internet?	Often this can occur when a user's operating system is not compatible with Google Applications. Make sure your operating system is up-to-date.
6	Hamden Google accounts	How do I log into my Hamden Google account?	Go to www.google.com and click "Sign In"; type in your username@hamden.org email address and click "Next"; type in your 8-digit student ID password.	Click here to see an example.
7	Docs	Drive: Why does accessing a Google Doc take so long?	Sometimes, trying to access a Google Doc through the "Docs" interface takes a long time. Try accessing the same document through the "Drive" interface.
8	Sharing, Docs	Drive: When I try to access a Google Doc, Slide, Sheet or Drawing, I get the message "You need permission."	Usually, in order to access any document on Google Drive created by a Hamden Public Schools account, you must login to your @hamden.org Google account. Even if you already are, you MUST logout of your personal Google account first before signing in with your school account. You may only be logged into one account at a time.
9	Sharing permissions, Docs	Drive: How do I change the permissions of a Doc, Slide, Sheet or Drawing so someone outside the Hamden Google "Bubble" can open it?	Click the Share button; click "Get shareable link;" drop down the menu; click "more;" select "Anyone with the link can view;" add the email address of person you are sharing with
10	Google Classroom	Classroom: How do I log into my teacher's Google Classroom?	1.- Log into your @hamden.org account. (Note - Google Classroom is ONLY an educational app. Thus, you cannot join Classroom with a personal gmail account.) 2. - type into the address bar classroom.google.com. 3. - Click the + symbol (top right). 4. - Click "join class". 5. - Enter your teacher's class code.	Click here for step-by-step instructions with visuals.
11	Google Classroom App	I'm having trouble opening assignments in my teacher's Google Classroom using the Classroom app on my smart phone - Why?	1. Make sure you have downloaded the following FREE Google apps: Chrome, Drive, Docs, & Classroom. 2. Make sure you are logged into ALL of these apps with your @hamden.org account. 3. Double check your Gmail app (if you have it on your smartphone); sign in to that app as well using your @hamden.org account.
12	Databases	How can I access the school's databases from home?	Go to www.hamden.org/databases. Some databases require a public library card while others require usernames/passwords. Please contact a member of our library staff for usernames/passwords.	lfasulo@hamden.org
13				ejames@hamden.org
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