ABCDEFGHIJKLMNOPQRSTUVWXYZ
1
As a...I need to...So that...StatusType of needIt's done when the user knows/can... (1)It's done when the user knows/can... (2)It's done when the user knows/can... (3)It's done when the user knows/can... (4)It's done when the user knows/can... (5)It's done when the user knows/can... (6)It's done when the user knows/can... (7)It's done when the user knows/can... (8)It's done when the user knows/can... (9)It's done when the user knows/can... (10)Where we saw this need (1)Where we saw this need (2)Where we saw this need (3)
2
Member of the publicBe able to use a map unaidedI can access the information I needAssumed user needTacitCan successfully find information from the map about their local areaKnows what the information is telling themCan access the map on their deviceIn the UX Lab London with citizens recruited by Jo
3
CitizenTrust the accuracy of the mapI can rely upon the information it providesNeed we've started to see through research & analysisExpressedFeel safe making decisions based on information within the mapKnows where the data comes fromKnows what the informaiton is telling themCorrectly understands the information within the mapIn pop-up usability testing in a library
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100