Planning spreadsheet template with final scores (goals annual quarterly)
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GoalGoal ownerRelated Company GoalOne sentence explanation of how this goal will affect related company goalScoreScore Notes
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Platform MaintenanceCompany---Objective with measurable sub goals
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ARR: From $10M to $20M in ARRCompany--115%Started at $10M, reached $21.5M, so achieved $11.5M of $10M goal
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DAU: From 25M to 100M DAUCompany--Started at 25M
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Expansions: $2M in ARRAccount ManagementARRAffect ARR directly.95%Hit $1.9M in expansion ARR
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Uptime: Site uptime, not including maintenance, of 99.9999%EngineeringARR, DAUARR and DAU depend on the site being live.100%Achieved
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NPS: From 75 to 80 NPSOperationsMaintenanceIf we have a high internal NPS, we're doing a good job maintaining our team / platform.0%Dropped to 74 so 0% of goal achieved
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No misses: No major tasks missedOperationsMaintenanceWe have a lot of tasks that just need to get done to maintain the platform.100%Achieved
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No mistakes: No major mistakes madeOperationsMaintenanceWe have a lot of tasks that need to get done right to maintain the platform.100%Achieved
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Increase funnel conversions by 25%Product Team AARRAffect ARR directly.80%Hit 20%
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Negative churn: From 1% to -2% monthly churnProduct Team BARRWith churn going down, ARR will go up!33%Started at 1%, reached -1%, so achieved -1% of -3% goal
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New business: Launch MVP of new business line by 9/1Product Team BARRThis new business line will add to ARR.100%Launched.
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New business: Launch MVP of new business line by 9/1Product Team CARRThis new business line will add to ARR.0%Failed to launch, but had changed goal when saw potential for bigger growth in current business line.
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New deals: $15M in ARRSales TeamARRAffect ARR directly.107%Hit $16M in new ARR
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Customer NPS: From 70 to 75 NPSSupport TeamARR, DAUHappy users will use more and spend more.200%NPS = 80 so achieved 10 of 5 goal
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First close: From 60% to 90% of first response resolution for ticketsSupport TeamARR, DAUHappy users will use more and spend more.60%Hit 78%, so achieved 18 of 30
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Closing time: From 90% to 95% of tickets closed within 24 hoursSupport TeamARR, DAUHappy users will use more and spend more.80%Hit 94%, so achieved 4 of 5
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